My husband and I were sent to Monticello on business and we tried the Best Western in town. I have to agree with Terri, Brenda was amazing in getting us a room on such short notice. We were given a suite, which had an abundance of room for us. It was very quiet and clean with no remnants from the... More

We booked rooms for two days since we have relatives on Lake Shafer. Only disappointment was that the pool, which is part of a workout facility, was closed for the holiday. The staff allowed us to cancel the second day without penalty.

Brenda was awesome! She immediately found my family a room at the last minute, she was cuorteous, she listened to our needs, and really understood the urgency for me to get a room. She has the best customer service I've experienced this year! The room is wonderful and I am looking forward to a relaxing and comfortable stay. Thanks, Brenda!!!!

O man,i dont know where to start,let s say it was a big disappointment,dirty place it smells good when you walking,when you look closer it is filthy wrinkled sheets,bad head shower,dirty carpet,i can go on and on....Let s talk about the staff not friendly at all,it s what i call it PISSY ATTITUDE.They have what s so called Tuesday night... More

Stayed there for one night on business. This hotel was clean, no frills. Nice front desk staff, easy check-in and check-out. Continental breakfast was limited - pastries, juice, apples, yogurt. Bed was adequate and comfortable. My showerhead was horrible - it literally dripped out water. Tried to fix it, but to no avail. Of course I didn't find out until... More

Pretty average hotel, been to better and worse. The Staff very helpful and friendly!! Nice Continental breakfast set up.Only complaint pool very strong bleach smell, overheard many comments and our 2nd flr pop machine was sold out almost everything, had to go to other flrs. Would go back though.

This place is clean, but the service lacks! Nobody willing to assist. The stay would have been pleasureable if they would care for customers.

This review is long overdue and I apologize. Let me start of by saying that I travel quite a bit on business and make my rounds to Monticello at least twice a year, one week at a time. However, I stayed there back in May 2008 and guess what... I had "insect stings" all over me from my first night... More

We stayed at this hotel because it was one of two offered for a wedding that we were attending. Being that it was a Best Western hotel, I was expecting nice accommodations (especially for the cost that they charged us). I was extremelyy disappointed at the uncleanliness of the room when we first walked in. And when it came time... More