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Comfort Inn & Suites

2.0 of 5
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5640 North Main, Mishawaka, IN 46545
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Comfort Inn & Suites
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Best prices for: 1 room 1 guest
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Ranked #11 of 14 Hotels in Mishawaka
A recent review
3 of 5 stars reviewed 4 weeks ago
Terie H Illinois, United States
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53 Reviews from our TripAdvisor Community

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Traveler rating
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    12
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21
6
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9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Illinois, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here when doing the Sunburst Marathon. When I checked in they had my keys ready and checkout was pretty speedy. When I first walked into the room (a King Suite with couch, fridge, and microwave), it smelled too much like a hotel. That "hotel smell" kept haunting me all night long. But other than that, the room was... More 

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Michigan
1 review
1 of 5 stars Reviewed May 27, 2015

Our first room was not made when we opened the door at 9:00pm and the staff couldn't answer why. Our next room was dirty, trash behind the night stands and night stands were sticky. Our tub was gross and the pool was slimey. The staff was clearly untrained and lacks customer service training. One employee was unsure of the ice... More 

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Toronto, Canada
1 review
2 of 5 stars Reviewed May 26, 2015

The king room was TIRED (to be kind) furniture was worn, the furniture was dusty, the carpets dated. Internet was weak, as was the water pressure in the shower. The linens were OK. The bed was not bad which was the one saving grace. Check in was slow, not to the fault of the young man on the desk, he... More 

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Babbitt, Minnesota
2 reviews
1 of 5 stars Reviewed April 6, 2015

My husband and I stayed at this hotel even though the 3 rooms we inspected had cleaning issues including unvacuumed floors, residue on the bath vanity and hairs on a bed pillow. Unfortunately for me, I left my pajamas behind the bathroom door. After 8 phone calls and a letter to the owner, I finally got my pajamas one month... More 

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Lexington, Kentucky
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed March 26, 2015

We expected better from this property. Outlets in room not functioning; shower dripped; wi-fi was slow and unreliable; lobby computer would not connect to internet and staff was not able to correct this. Cleanliness was just adequate. A disappointment for a popular area of town.

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South Bend, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed March 15, 2015

Customer service was very poor out Non smoking suite reeked of smoke and they did not have another room available. The breakfast was very poor and the attendant was a grump. The tiles were falling down in the Bathroom and the microwave did not work. We came for our sons birthday they have a 9 person suite. Was told when... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 7, 2015 via mobile

Dirty rooms, toilet was moldy and hair was on seat. Cob webs in door frame, food in corner. The manager was rude and not helpful. My son had a broken arm and the parking lot was so slippery and full of ice, he fell on his arm. The management was informed of the parking lot when we arrived but did... More 

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Chiang Mai Province, Thailand
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 27, 2015

It was very clean. The hotel is being remodeled. The furniture is old and the same for the hotel. The Internet is good. You are not close to the highway, even though it looks like it on google. I would stay here again.

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Maumee, Ohio
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 15, 2015

We stay in comfort suites a lot and this one was average. They keep it clean but you can tell it's time for some new carpet and some minor updates. Pool was usable but needs some TLC. For the price it works. Not sure we will make it out this way again but if we do we would probably find... More 

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Corina L, General Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 15, 2015

My family and I are choice rewards members and stay at this chain as much as possible. Out son plays travel hockey and baseball so we are in hotels......ALOT! While this particular hotel did not have a refrigerator or microwave in the room which some other locations do, the rooms were good sized, wifi was good, and the staff seems... More 

Was this review helpful? Yes
Corina L, General Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.... More 

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