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Hyatt Place South Bend

3.0 of 5 215 West Day Road, Mishawaka, IN 46545
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Certificate of Excellence 2014
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Hyatt Place South Bend
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Hyatt Place South Bend
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155 reviews from our community

Traveler rating
    89
    50
    6
    4
    6
See reviews for
70
22
10
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waterdown, Ontario, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Only complaint would be you should have more then 1 girl working the coffee shop/front desk in the morning when you have 5 hockey teams staying for the weekend. The girl was doing her best but when you have 60 people in the lobby 1 girl cannot prepare starbuck's coffees and take care of the front desk.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ashley K, Manager at Hyatt Place South Bend, responded to this review

We are grateful for the response and will make sure to be better staffed next time to accommodate the needs of all during those busy morning rushes. We hope to see you during future hockey events this season. More 

Fargo, North Dakota
Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have now stayed at this property multiple times throughout different parts of the year and have never had a bad time. The cleanliness of the the entire hotel from the lobby and welcome areas throughout the hallways and especially in the rooms has always been top notch. Speaking of the rooms, while the king rooms are perfect size for... More 

Was this review helpful? Yes
Ashley K, Manager at Hyatt Place South Bend, responded to this review

We want to thank you for your feedback it is always good to hear reviews that help make us a better property for more memorable experiences for you and are other guest. We hope you stay with us in the future we look forward to seeing you. More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel is exactly what I've come to expect from the Hyatt Place brand. The staff was quick to accommodate our requests (just a few towels) and were working like crazy on a very busy Sunday morning. We stayed the weekend after Christmas and the hotel seemed packed for breakfast, but they kept food on the buffet and dishes available... More 

Was this review helpful? Yes
Ashley K, Manager at Hyatt Place South Bend, responded to this review

We want to thank you for sharing your Holiday with us here at the Hyatt Place in South Bend/Mishawaka. We appreciate your feedback and hope to see you and your family in the future for even more memorable experiences. More 

Minnesota
Top Contributor
177 reviews 177 reviews
59 hotel reviews
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed December 16, 2014

We stayed here again a few weeks ago but didn't enjoy it as much as our previous stay. Unfortunately, there was a youth hockey tournament in town and some of the teams were staying at the hotel. While the parents hung out in the lobby, their kids were being loud, running up and down the hallways and playing on the... More 

Was this review helpful? Yes
Ashley K, Manager at Hyatt Place South Bend, responded to this review

I want to thank you for taking the time to post feedback for our location. I am pleased to hear you've had memorable experiences at our location I am sorry to hear your most recent stay wasn't up to your expectations. We hope to better serve you in the future, Happy Holidays from the Hyatt Place in South Bend/Mishawaka. More 

1 review
5 of 5 stars Reviewed December 11, 2014

Nice clean hotel with big comfortable rooms, but what sets this hotel apart is the staff. They are the friendliest most personable people you'll meet. Manager Ashley bends over backwards to make people feel welcome/special. She bought a guest a case of redbull for his room! Diamond, Pierre, Ashley, Connor, Kiela are genuinely nice people that make living in a... More 

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Ashley K, Manager at Hyatt Place South Bend, responded to this review

We are very pleased for all the kinds words you've shared about our property and staff!! We want to thank you for taking the time to tell others about your experiences with us and allowing us to create memorable experiences during your stay. We look forward to seeing you in the future! More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 3, 2014

We stayed at this Hyatt last year over the Christmas holiday. I went to re-book and reached out to this property regarding questions I had about our future stay. I was so pleased to get a fast response from the person I had to leave a message for, Stacey Sill. She was professional and accommodating. She made a Hyatt girl... More 

Was this review helpful? Yes
Ashley K, Manager at Hyatt Place South Bend, responded to this review

So excited to hear we have converted you into a Hyatt Girl I loved reading it referenced like that! We look forward to seeing you and your family on your future visit with us and providing another memorable experience! More 

North Canton, Ohio
Top Contributor
269 reviews 269 reviews
30 hotel reviews
198 helpful votes 198 helpful votes
4 of 5 stars Reviewed November 23, 2014

We got Notre Dame football tickets late so could not find a room at our "regular" chains. Pulled some strings to get into this Hyatt South Bend. Although it is really in Misawaka, it was very close to the football stadium. The surrounding area has really turned around since our previous visits. Whole Foods right across the street, plenty of... More 

Was this review helpful? Yes
Ashley K, Manager at Hyatt Place South Bend, responded to this review

I am so happy to hear your experience with us was amazing. We always look for ways to improve so I will look at ways to improve the egg situation and the fruit I am sorry for your experience there. Though I am grateful for all the positive feedback you have given my staff! It is our goal to exceed... More 

1 review
5 of 5 stars Reviewed November 19, 2014 via mobile

The staff were extremely friendly and helpful, the rooms were updated and clean, and the hotel is in a great location for ND games! They had a fantastic happy hour with beer and wine in the lobby on our arrival, and the atmosphere was great. The room was comfortable and large and easy to have two couples stay in. I... More 

Was this review helpful? Yes
Ashley K, Manager at Hyatt Place South Bend, responded to this review

We are so excited to hear all the positive feedback you have given our staff and hotel. We take great pride in making sure the guest has more than a stay but an experience. We look forward to creating another memorable experience for you and your family and friends in the future! More 

Senior Contributor
49 reviews 49 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 30, 2014 via mobile

we stayed here for the ND - North Carolina game. It is surprisingly close to the ND campus. Rooms were excellent and staff was very friendly and helpful. It was wonderful to have a hot breakfast included, although on both mornings the scrambled eggs were more dry and "crumbly" than virtually any others I have had over the years. But... More 

Was this review helpful? Yes 1
Stephanie K, Sales Coordinatro at Hyatt Place South Bend, responded to this review

We are so happy that you had a wonderful time in South Bend! Football weekends are always very exciting and we are glad you chose to stay with us! We appreciate your feedback and we are sorry that you breakfast was not as enjoyable as the rest of your stay. We hope to see you in 2015 for another great... More 

Rochester, Minnesota
Top Contributor
66 reviews 66 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 19, 2014

Just one little oops by the staff, but overall we had a great experience. When we checked in they were giving us a room on the middle floor, but when my husband asked for the top floor, they changed it for us. Unbeknownst to the check-in clerk, the carpets had recently been cleaned, and they were not completely dry. Since... More 

Was this review helpful? Yes
Stephanie K, Sales Coordinator at Hyatt Place South Bend, responded to this review

Thank you for taking the time to review our hotel! We apologize for the inconvenience of the carpeting. Your feedback is appreciated. More 

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Additional Information about Hyatt Place South Bend

Address: 215 West Day Road, Mishawaka, IN 46545
Phone Number:
Location: United States > Indiana > Mishawaka
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place South Bend 3*
Number of rooms: 121
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Also Known As:
Hyatt Place South Bend Hotel Mishawaka
Hyatt Place Mishawaka
Hotel Style:
#1 Green Hotel in Mishawaka
#4 Business Hotel in Mishawaka
#4 Family Hotel in Mishawaka

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