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Blue Chip Casino and Hotel

3.5 of 5
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777 Blue Chip Drive, 777 Blue Chip Drive, Michigan City, IN 46360
Blue Chip Casino and Hotel
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Ranked #5 of 16 Hotels in Michigan City
A recent review
4 of 5 stars Reviewed July 8, 2013
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359 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Blue Chip Casino and Hotel
See the most recent reviews
Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed July 9, 2013

On July 5th we made a tremendous mistake! We did not read the reviews below regarding Blue Chip Casino. Let me begin by saying that I spent 40+ years in a customer service field. I have never been treated so poorly by staff members in my life. There appears to be a common theme to both positive & negative reviews,... More 

Was this review helpful? Yes 9
Sarah S, Boyd Gaming Customer Service at Blue Chip Casino and Hotel, responded to this review

Thank you for taking the time to write a review. We apologize that your experience was not in keeping with our usual high standards. We would appreciate the opportunity to speak with you personally if you would contact our Assistant General Manager. More 

Top Contributor
54 reviews 54 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 8, 2013

The rooms were very clean and nicely appointed. I didn't like the smoke in the casino - however the casino had a great selection of penny, nickel and quarter slots. I had to wait in line about 30 minutes to check in... that was bad. The pool area was very small for such a large property. There is nothing for... More 

Was this review helpful? Yes 4
Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 8, 2013

This hotel touts its fancy rooms and luxurious style. This is definitely still Michigan city. There was minimal customer service. The room was called a suite and it was a very average hotel room and it truly stunk. We I’m not sure if it was BO or some other stink but it was gross. The air conditioner was super loud... More 

Was this review helpful? Yes 5
Sarah S, Boyd Gaming Customer Service at Blue Chip Casino and Hotel, responded to this review

Thank you for taking the time to give us your feedback regarding your recent visit to our property. Your comments have been shared with the Housekeeping Manager for immediate correction and/or repair. We would welcome an opportunity to speak further about your visit to our property. Please contact our Director of Hotel Operations. Again, we appreciate your feedback as it... More 

Durham, United Kingdom
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 7, 2013

Stayed here for one night on the 28th May while traveling between Chicago and Toronto Paid $122 incl tax for a room in the Blue Spa Tower via Expedia.co.uk The drive through the local area to this hotel is not a pleasant one - and the hotel is not located in the best of areas either. You can get a... More 

Was this review helpful? Yes 2
london ontario
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 5, 2013

We stay at the Blue Chip in June 2013. The rooms were filthy, service was terrible, the restaurant were all closed at 9 o'clock, so if you wanted something to eat you would have to wait in line for 30 minutes at the deli along with 20 other people. To top this off my credit card was compromised to the... More 

Was this review helpful? Yes 3
Sarah S, Boyd Gaming Customer Service at Blue Chip Casino and Hotel, responded to this review

Thank you for your feedback regarding your recent visit to Blue Chip. As Director of Hotel Operations I was very disappointed to read about the condition of your room and the lack of service/empathy given to you by our Front Desk Managment team. I would welcome an opportunity to discuss the events in more detail. Feel free to contact me... More 

Chicago, Illinois
Top Contributor
61 reviews 61 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 1, 2013

We came to Mich City hoping to visit the beach, do the same in New Buffalo, and maybe have some fun at the casino later at night. The Blue Chip was the perfect fit. I'd say it's a 3 minute drive to Washington Park beach and a 10 minute ride to downtown New Buffalo. The hotel itself was very nice... More 

Was this review helpful? Yes 1
Red Deer, Canada
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 26, 2013

My stay is in late May 2013,For the room at the blue tower itself,I don't have any trouble. One of the front desk staff called Alex was very helpful.The rest of my stay is a JOKE!!! If I need to paid full price for anything in here.My suggestion is PLEASE STAY AWAY. 1) WiFi in the room only work with... More 

Was this review helpful? Yes 1
Sarah S, Boyd Gaming Customer Service at Blue Chip Casino and Hotel, responded to this review

Thank you for taking the time to give us your feedback regarding your recent visit to our property. Your comments have been shared with Food & Beverage Manager and our Security Manager for them to address within their departments. We would welcome an opportunity to speak further about your visit to our property. Please contact either of the aforementioned managers.... More 

Joliet, Illinois
2 reviews
2 of 5 stars Reviewed June 17, 2013

Do not stay at this motel - I was not going to write a bad review - but since I have not heard back here it goes!! We went to see Thunder Down Under - the boys were great the room stunk!! We were in the back and could not see ANYTHING..did not know this if we would have known... More 

Was this review helpful? Yes
Sarah S, Boyd Gaming Customer Service at Blue Chip Casino and Hotel, responded to this review

Thank you for taking the time to give us your feedback regarding the housekeeping and mechanical deficiencies you experienced with your room. Your comments have been shared with our Special Events team regarding your issues of the event venue. We would welcome an opportunity to speak further about your visit to our property. Please contact the Director of Hotel Operations.... More 

Frankfort, Illinois, United States
Top Contributor
71 reviews 71 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 12, 2013

I actually had the opportunity to perform here last month. We were given standard rooms and a lot of extra time to check out the sights and sounds of the casino. I have to say I was impressed. I have been to Vegas many times and this accomplishes the task of replicating that experience- as best as you can in... More 

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Illinois
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed June 4, 2013

The hotel itself was fine. Room was average and clean. The one restaurant we ate at was ok. Casino was busy and average, The problem and the resaon that I give it only 2 stars is that the people who work there could not have possibly been less friendly. PARTICULARLY the security staff. We were there becasue of a 8th... More 

Was this review helpful? Yes 1
Sarah S, Boyd Gaming Customer Service at Blue Chip Casino and Hotel, responded to this review

Thank you for your candid comments with regards to your hotel stay in April. As the Director of Sales and Catering I was disappointed that your experience was diminished by the numerous issues with minors being unaccompanied in public areas. Please understand that we made the restrictions and policies regarding minors on property very clear to the travel agent and... More 

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