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Residence Inn Merrillville

3.0 of 5
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8018 Delaware Place, Merrillville, IN 46410
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Residence Inn Merrillville
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Ranked #4 of 22 Hotels in Merrillville
A recent review
5 of 5 stars reviewed 4 days ago
Kirt P Macomb, Michigan
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63 reviews from our community

Traveler rating
    36
    19
    3
    3
    2
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26
8
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Macomb, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If you want to feel like you are in a real home while away, you must stay at a Residence Inn. This is the kind of place I like to stay when on an extended business trip. Having things like a real refrigerator, ice maker, microwave, dishwasher, a real kitchen with a sink, dishes and cooking utensils, a separate bedroom... More 

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lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you very much for taking the time to write your review on the Residence Inn Merrillville. We are so happy to see that you enjoyed your stay and the ammenities that we have to offer. When you are away from home and in a hotel for a long period of time, it is nice to have a kitchen available... More 

PA
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is located right at the intersection of I-65 and route 30, which is convenient to just about anywhere in the region. Very close to shopping and restaurants on 30, as well as the star plaza theater. Very welcoming staff, and very helpful with questions and what is available in the local area. Nice, new rooms, very spacious.

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lynnette t, Manager at Residence Inn Merrillville, responded to this review

Thank you for your 5 star review. We take pride in knowing that we have exceeded your expectations. We hope to see you again when your travels bring you back to Merrillville. More 

Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

So, I am going to try and make this review short and sweet, but in short this hotel does not meet normal Marriott standards. Let me say off the bat that I am A Marriott platinum Elite status member and love Marriott as I stay at them no less than a hundred and fifty times a year. AT first glance... More 

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lynnette t, Manager at Residence Inn Merrillville, responded to this review

Thank you for your feedback on your recent stay. We take all concerns seriously and we apologize that we didn't properly communicate to you that an inspection of the room was completed. Please know that we also take customer service concerns seriously and have addressed this accordingly with the staff members. You noted that you will be back in the... More 

Minnesota
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 15, 2015

For a smaller hotel in NW Indiana, this place was great. We needed 2 rooms near each other, and although the hotel was sold out the staff managed to accommodate that request. The front desk staff: AMAZING customer service. The hospitality hour "bartender": GREAT. Staff really made us feel welcome. We ordered dinner, and the staff let us eat it... More 

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lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you for taking the time to write a review on how you enjoyed your stay at the Residence Inn Merrillville. We are happy to hear that you enjoyed our hospitality as well as your time together as a group. We hope to see you again. Thank you! More 

Chillicothe, Ohio
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 31, 2015

We stayed at this hotel while visiting family. We needed a pet friendly hotel for our 4 lb puppy. The staff made us feel welcome and continually made sure our stay was pleasurable. Very clean and comfortable. I wouldn't hesitate to stay here again.

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you for your kind words. We are happy that you enjoyed your time with us. Come see us again when in the Merrillville area. Have a great day. More 

Kansas City, Kansas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 21, 2015

The hotel staff knocked on our door while we were trying to get ready in the morning to tell us that they had more important guests in another room that wanted our microwave. They then wrote us a letter saying "The guest is very particular and stays with us often". My favorite hotels are the ones that disrupt our stay... More 

Was this review helpful? Yes 1
lynnette t, Manager at Residence Inn Merrillville, responded to this review

I am very sorry to hear about your recent experience. All of our guests are important and we want you to feel that way during your stay. Unfortunately, we didn't meet that expectation with you. I will be speaking with the staff members to ensure that this type of situation doesn't happen in the future. I hope that you will... More 

Shalimar, Florida
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 28, 2015

Eight out of state family members stayed here while we were in town for a funeral. The staff was outstanding and went out of their way to make us feel welcome. Sarah was especially helpful as we had ordered pizza's one evening and she told us to just let everyone eat the pizza's in the breakfast dining area which made... More 

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you so much for the kind words about our hotel. We take pride in what we do and are very happy that your entire family enjoyed their stay with us at the Residence Inn Merrillville, IN. Come and visit with us again we enjoyed having you. More 

Houston, Texas
Contributor
20 reviews 20 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 28, 2014

Hotel room was very clean and comfortable. Service at front desk and in the breakfast area was pleasant and effiecent. I was in the area on personal business and the location of the hotel was great for being close to Hammond and for all the shopping and restaurants around it. Only downfall is the hotel is kind of hard to... More 

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you for your review and for taking the time to tell us that you enjoyed your stay. We hope that you will choose to stay with us again when your travels bring you back to the Merrillville, IN area. More 

Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 27, 2014

My husband and I travel like crazy. We typically stay at full service Marriott's. A friend said to try residence she said it feels like "Cheers" everyone knows your name. She also talked about there social hour which I was looking forward to especially after traveling all day Christmas Eve. The nice young lady at the front desk said she... More 

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you for your 5 star rating. We are so glad that you took your friends word and tried us! We are happy that you enjoyed your stay with us and we hope that you will come back and visit again in the near future. Happy New Year! More 

Memphis, Tennessee
Top Contributor
83 reviews 83 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 9, 2014

This is a very average pet friendly hotel (which is why we chose it), however the friendly staff made it an enjoyable staff. Becca at the front desk was very sweet and friendly, and since we were attending a funeral it made the stay more satisfying. Thank you!

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you for your kinds words about the staff and specifically about Becca. We are sorry to hear about your loss and hope that all went as well as can be expected. Come see us again when your travels bring you to Merrillville. More 

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