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Residence Inn Merrillville

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8018 Delaware Place, Merrillville, IN 46410
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1 room 1 adult
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Residence Inn Merrillville
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70 Reviews from our TripAdvisor Community

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San Jose, California
Level Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed January 2, 2016

Stayed here over the holidays. First the good. Staff excellent , rooms huge,bathroom clean and a free breakfast ( so so breakfast ) including soda. The not so good. The rooms do have a kitchen for cooking and of course the staff can not control what is being cooked. The smell the first day was so over whelming as we... More 

Helpful?
Thank shermansj
Ryan G, General Manager at Residence Inn Merrillville, responded to this review

Dear shermansj, Thank you very much for your feedback. I am glad to hear that you found our staff to be excellent and that you enjoyed your room and our breakfast. I am though sorry to hear that you did not receive the housekeeping service that you requested. I will be talking with my staff to find out what resulted... More 

Hudsonville, Michigan
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed December 2, 2015

Stayed for one night - friendly front desk service. Room was nice and clean with plenty of pillows. Our room was extremely warm on our arrival and we needed to turn on the a/c during the night because it was almost stifling!! Nice living area and small kitchen, No ice machines though and no ice made in our freezer -... More 

Helpful?
Thank PamDoug
Ryan G, General Manager at Residence Inn Merrillville, responded to this review

Dear PamDoug, Thank you very much for your feedback! I am glad to hear that you found our staff to be friendly and our rooms to be nice and clean! These are two areas that are extremely important in our business and I am happy to hear that we are accomplishing our goals. Thank you for being our guest and... More 

Brighton, Michigan
1 review
5 of 5 stars Reviewed November 18, 2015

We were staying at the Residence Inn for one night to attend a family funeral. Due to timing we arrived at the hotel a couple hours before check-in. Despite being sold out the night before, the staff was able to get us into our room right away so that we could change. Everyone we encountered at the hotel was very... More 

Helpful?
Thank jsw2325
Ryan G, General Manager at Residence Inn Merrillville, responded to this review

Dear jsw2325, Thank you for your feedback! I am very sorry for your loss. I am glad though to hear that our staff was able to accommodate you and provided you with excellent service during your time with us. We are always happy to assist our guests in any way that we can. Thank you again for staying with us!... More 

Canton, Michigan
Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 6, 2015 via mobile

I stayed for one night and had no problems. The staff at the front were warm and inviting. They displayed excellent customer service. Hotel is tough to get into with one way streets and poor signage. Room was clean and nice. Huge television to watch my regular shows.

Helpful?
Thank Concerned38
Ryan G, General Manager at Residence Inn Merrillville, responded to this review

Dear Concerned38, Thank you very much for your review! I am delighted to hear that our staff was able to provide you with excellent customer service and that you enjoyed our hotel! Our staff truly does an amazing job and I will be certain to share your comments with them. For your next visit, the best access into the hotel... More 

Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 25, 2015

My family stayed at this hotel for a local wedding. We were terribly disappointed in the staff during our stay. This would have included the front desk employees, breakfast attendants and housekeeping. We frequent Residence Inns very often in our travels and have never experienced such disappointment. It is a shame when you spend the amount of money we did... More 

Helpful?
1 Thank T H
Ryan G, General Manager at Residence Inn Merrillville, responded to this review

Dear T H, Thank you for your feedback. I am very sorry to hear that you did not enjoy your stay with us. As you can see from our reviews your experience definitely not typical. I will be certain to address you comments with the staff and ensure that we are delivering the best service possible. Again, I hope that... More 

Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 21, 2015

We came here for one night to stay after a football game. The staff is very friendly and is a common Marriott Residence Inn stay. It is an older Residence Inn but it doesn't show a lot of of wear and tear than some. The breakfast is good and is right off the highway. We enjoyed our stay!

Helpful?
2 Thank Owen B
Ryan G, General Manager at Residence Inn Merrillville, responded to this review

Dear Owen B, Thank you very much for your feedback! I am glad to hear that you had a nice stay with us! While we are a slightly older Residence Inn we were remodeled a few years back and the staff does a great job keeping the hotel in excellent condition. Thank you again for taking the time to provide... More 

Dayton Oh
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 14, 2015 via mobile

My family and I stayed 4 days at the residence inn in Merrillville Indiana. We were amazed by hospitality the staff displayed and were always greeted with warm smiling faces. I would like to thank Julie and Iris especially. As a person who stays 40 plus nights a year in hotels, I appreciate staff that go the extra mile and... More 

Helpful?
2 Thank BKL1980
Ryan G, General Manager at Residence Inn Merrillville, responded to this review

Dear BKL1980, Thank you very much for your feedback! These are some truly amazing comments! We are very fortunate to have the staff that we do and each does a great job for us every day. Thank you for staying with us and we look forward to your next visit! Sincerely, Ryan D. Graham, CRDE General Manager Residence Inn by... More 

Macomb, Michigan
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 23, 2015

If you want to feel like you are in a real home while away, you must stay at a Residence Inn. This is the kind of place I like to stay when on an extended business trip. Having things like a real refrigerator, ice maker, microwave, dishwasher, a real kitchen with a sink, dishes and cooking utensils, a separate bedroom... More 

Helpful?
1 Thank Kirt P
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you very much for taking the time to write your review on the Residence Inn Merrillville. We are so happy to see that you enjoyed your stay and the ammenities that we have to offer. When you are away from home and in a hotel for a long period of time, it is nice to have a kitchen available... More 

PA
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 28, 2015

This hotel is located right at the intersection of I-65 and route 30, which is convenient to just about anywhere in the region. Very close to shopping and restaurants on 30, as well as the star plaza theater. Very welcoming staff, and very helpful with questions and what is available in the local area. Nice, new rooms, very spacious.

Helpful?
1 Thank nd826
lynnette t, Manager at Residence Inn Merrillville, responded to this review

Thank you for your 5 star review. We take pride in knowing that we have exceeded your expectations. We hope to see you again when your travels bring you back to Merrillville. More 

Phoenix, Arizona
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 26, 2015 via mobile

So, I am going to try and make this review short and sweet, but in short this hotel does not meet normal Marriott standards. Let me say off the bat that I am A Marriott platinum Elite status member and love Marriott as I stay at them no less than a hundred and fifty times a year. AT first glance... More 

Helpful?
2 Thank Myscotty7
lynnette t, Manager at Residence Inn Merrillville, responded to this review

Thank you for your feedback on your recent stay. We take all concerns seriously and we apologize that we didn't properly communicate to you that an inspection of the room was completed. Please know that we also take customer service concerns seriously and have addressed this accordingly with the staff members. You noted that you will be back in the... More 

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