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Residence Inn Merrillville

Certificate of Excellence
3.0 of 5
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8018 Delaware Place, Merrillville, IN 46410
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Residence Inn Merrillville
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Ranked #4 of 22 Hotels in Merrillville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
MinnesotaSmitty Minnesota
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60 reviews from our community

Traveler rating
    34
    19
    3
    3
    1
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26
8
1
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minnesota
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

For a smaller hotel in NW Indiana, this place was great. We needed 2 rooms near each other, and although the hotel was sold out the staff managed to accommodate that request. The front desk staff: AMAZING customer service. The hospitality hour "bartender": GREAT. Staff really made us feel welcome. We ordered dinner, and the staff let us eat it... More 

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you for taking the time to write a review on how you enjoyed your stay at the Residence Inn Merrillville. We are happy to hear that you enjoyed our hospitality as well as your time together as a group. We hope to see you again. Thank you! More 

Chillicothe, Ohio
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel while visiting family. We needed a pet friendly hotel for our 4 lb puppy. The staff made us feel welcome and continually made sure our stay was pleasurable. Very clean and comfortable. I wouldn't hesitate to stay here again.

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you for your kind words. We are happy that you enjoyed your time with us. Come see us again when in the Merrillville area. Have a great day. More 

Kansas City, Kansas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 21, 2015

The hotel staff knocked on our door while we were trying to get ready in the morning to tell us that they had more important guests in another room that wanted our microwave. They then wrote us a letter saying "The guest is very particular and stays with us often". My favorite hotels are the ones that disrupt our stay... More 

Was this review helpful? Yes 1
lynnette t, Manager at Residence Inn Merrillville, responded to this review

I am very sorry to hear about your recent experience. All of our guests are important and we want you to feel that way during your stay. Unfortunately, we didn't meet that expectation with you. I will be speaking with the staff members to ensure that this type of situation doesn't happen in the future. I hope that you will... More 

Shalimar, Florida
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2015

Eight out of state family members stayed here while we were in town for a funeral. The staff was outstanding and went out of their way to make us feel welcome. Sarah was especially helpful as we had ordered pizza's one evening and she told us to just let everyone eat the pizza's in the breakfast dining area which made... More 

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you so much for the kind words about our hotel. We take pride in what we do and are very happy that your entire family enjoyed their stay with us at the Residence Inn Merrillville, IN. Come and visit with us again we enjoyed having you. More 

Houston, Texas
Contributor
18 reviews 18 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 28, 2014

Hotel room was very clean and comfortable. Service at front desk and in the breakfast area was pleasant and effiecent. I was in the area on personal business and the location of the hotel was great for being close to Hammond and for all the shopping and restaurants around it. Only downfall is the hotel is kind of hard to... More 

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you for your review and for taking the time to tell us that you enjoyed your stay. We hope that you will choose to stay with us again when your travels bring you back to the Merrillville, IN area. More 

Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 27, 2014

My husband and I travel like crazy. We typically stay at full service Marriott's. A friend said to try residence she said it feels like "Cheers" everyone knows your name. She also talked about there social hour which I was looking forward to especially after traveling all day Christmas Eve. The nice young lady at the front desk said she... More 

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you for your 5 star rating. We are so glad that you took your friends word and tried us! We are happy that you enjoyed your stay with us and we hope that you will come back and visit again in the near future. Happy New Year! More 

Memphis, Tennessee
Top Contributor
73 reviews 73 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 9, 2014

This is a very average pet friendly hotel (which is why we chose it), however the friendly staff made it an enjoyable staff. Becca at the front desk was very sweet and friendly, and since we were attending a funeral it made the stay more satisfying. Thank you!

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you for your kinds words about the staff and specifically about Becca. We are sorry to hear about your loss and hope that all went as well as can be expected. Come see us again when your travels bring you to Merrillville. More 

Richmond, Virginia
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 2, 2014

I chose this hotel out of all hotels in the Merrillville area due to it's close proximity to the Star Plaza Theatre where we we're attending a concert. It was offered at a reasonable rate so I booked it for two nights. We arrived to very kind front desk attendants who were extremely helpful and friendly, one of which we... More 

Was this review helpful? Yes 1
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you for your 5 star rating! I'm glad that we exceeded your expectations and we look forward to seeing you in the near future. More 

Indianapolis, Indiana
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 11, 2014

My second visit to a Residence Inn, it was equally satisfying. Everything went well. The rooms are great, lots of space, very clean, staff were competent, friendly and courteous, etc. A number of families were there with small children. Our teenage children were not with us, but they would have enjoyed it. It felt very much like being at a... More 

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

Thank you very much for your kinds words and 5 star rating! We hope to see you back at the Residence Inn when your travel plans bring you to Merrillville, IN again. Have a great day! More 

Charleston, South Carolina, United States
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 10, 2014

The Residence Inn Merrillville entire staff treated me with the courtesy and attention you expect from a fine hotel. The service and food was excellent and the atmosphere was friendly with all members of staff making me feel very welcome at all times. A special 'Thank you' to Becca, Sarah, Brent, Iris, & Loneia for your true professionalism and great... More 

Was this review helpful? Yes
lynnette t, General Manager at Residence Inn Merrillville, responded to this review

We are so happy that you enjoyed your stay! Come and see us again!! More 

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