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All 21 Merrillville hotels

Country Inns & Suites By Carlson

2.5 of 5 Hotel   |   8311 Ohio Street, Merrillville, IN 46410
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45%
Ranked #14 of 21 hotels in Merrillville
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 4 days ago
Jen H Chicago, Illinois
  • Overview
  • Reviews (52)
  • Photos (13)
  • Amenities
  • Q&A
  • Room tips (11)
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52 people have reviewed this hotel

Traveler rating
    12
    11
    11
    10
    8
See reviews for
20
11
8
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Chicago, Illinois
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

We stayed over for one night here, renting a jacuzzi room. The first room we entered was FREEZING and the AC could not be turned off. This room was clean, but definitely had wear and tear. After wasting precious time with it, we were finally moved to another jacuzzi room, since the AC just would not shut off. THe new... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at Country Inns & Suites By Carlson, responded to this review

I am so sorry to hear about the difficulties that you experienced during your recent stay with us. Know that your voice is important to us and that we are addressing these issues to improve upon the guest experience at our hotel. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us... More

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
1 of 5 stars Reviewed 1 week ago

Key maker was not working so we were given a metal key to open door. Of course it did not work, but even better we were told we were on the hook for a $500 charge if anything happened to the key. TV would not fetch $10 at a yard sale, and neither end of the cable connection could be... More

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inns & Suites By Carlson, responded to this review

We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. Thank you for your valuable feedback. More

Travelers are raving about these Merrillville hotels

Bellevue, Wisconsin, United States
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was more of a stop, shower and sleep stay. The pool and hot tub were closed and the staff could not keep up with breakfast. Room and shower were clean, beds comfortable and the old tube zenith tv worked fine. Location was convenient and close to restaurants.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at Country Inns & Suites By Carlson, responded to this review

I am so sorry that we did not meet your expectations, We will certainly use your comments to make improvements. We sincerely appreciate your business and hope you will visit again. More

Fairbanks, Alaska, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed one night and was very pleased overall. The only inconvenience was an extremely long wait for check in, but that in itself would not be enough to discourage me from staying at this hotel, or another Country Inn. The grounds were well kept, public areas were clean and tidy. My room was clean and spacious. The pool was... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at Country Inns & Suites By Carlson, responded to this review

Thank you so much for your kind comments and review Thank you for taking the time to review your guest experience during your stay at our hotel. I appreciate the feedback and I am glad you enjoyed your visit. More

Michigan
Contributor
13 reviews 13 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed June 22, 2014

Not what I would call a nice place. I can't call it a dump but, pretty close. TV is not even a flat screen and, remote doesn't work. Upgraded us to a King unfortunately, we had my daughter and after 20 minutes woman at desk got it straightened out. Not real close to Chicago so, don't be fooled. Look for... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at Country Inns & Suites By Carlson, responded to this review

I am so sorry that we did not meet your expectations, your comments are very important since it gives us the opportunity to improve our services. We will address the issues mentioned and make the corrections. Thank you for choosing our hotel. More

Hannibal, Missouri
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 12, 2014 via mobile

I checked and checked out within 2 hrs.... had hair not just a piece but like 30 on the bathroom floor. Called down to front desk to get it cleaned up and no one ever came! Pool was also closed by health department for bacteria. . 15 days ago... Do not choose this hotel.

Was this review helpful? Yes 2
Gloria B, Guest Relations Manager at Country Inns & Suites By Carlson, responded to this review

I sincerely apologize for the problems you experienced at this hotel. Thank you for your review so we know the problems and can address them immediately. We do appreciate your business and wish you safe travels. More

Chesterton, Indiana
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 22, 2014

We stayed here this past weekend and was not too impressed. Even though we did get an upgrade to a King suite, we were left disappointed. The floor we stayed on smelled so bad, the room could also use some work.....things were falling apart, remotes were not working good and the batteries were all taped in, motion detectors would wake... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at Country Inns & Suites By Carlson, responded to this review

I am so sorry you were not pleased with you visit to our hotel. Your comments are very important to us and we will use the comments to make corrections. I know it was an inconvenience to you and we apologize. Thank you for traveling and thank you for staying with us. Gloria M. Brown Guest Relations Manager More

Ephrata, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2014

I have stayed at this hotel in the past, and reading some of the reviews, I was leery it had gone down hill. Thank goodness I don't base my stay on reviews alone. Great hotel! Management was wonderful. Family friendly. Great variety with the continental breakfast. The only thing bad is the hot tub is broke. Not sure what takes... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at Country Inns & Suites By Carlson, responded to this review

Thank you for your return visit. We are so glad that your found us to meet your expectations and you were happy with your visit. I am so sorry that the hot tub was broken, we will do all possible to get this corrected, I hope it was not an inconvenience to you. We appreciate your comments and truly appreciate... More

Kenosha, WI
Contributor
19 reviews 19 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 13, 2014

Great pick on my part. Front desk workers were nice and friendly. The bed was nice and soft. Cookies were good. I was a little nervous picking this place after reading other reviews, they were misleading. I would definitely stay here again.

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at Country Inns & Suites By Carlson, responded to this review

Thank you for your review so others know of our facility. We are so glad that you enjoyed your visit. We look forward to having you visit again soon. Gloria M. Brown Guest Relations Managers More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 2, 2014 via mobile

Don't stay there!! Bad service, overpriced, smelly with limited hot water, and nasty breakfast. Oh and the hot tub by the pool out of order. I could keep going on. Only cool thing is the complementary cookies when you walk in. Sorry not going back.

Was this review helpful? Yes 2
Gloria B, Guest Relations Manager at Country Inns & Suites By Carlson, responded to this review

I am so sorry that you were not pleased with the hotel facility and services. I hope the items you mentioned was not too much of an inconvenience to you. Your comments and concerns have been forwarded to management for reviews and improvements. Gloria M. Brown Guest Relations Manager More

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Additional Information about Country Inns & Suites By Carlson

Address: 8311 Ohio Street, Merrillville, IN 46410
Phone Number:
Location: United States > Indiana > Merrillville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inns & Suites By Carlson 2.5*
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Also Known As:
Country Inn Merrillville
Merrillville Country Inn

13 photos of this hotel

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Pool/beach area (1)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We are conveniently located right off of i-65 & us30. Fairly new cozy property with 62 units including rooms with 2 beds, Jacuzzis and extended stay suites. We offer beautiful indoor pool, spa, workout facility, free breakfast, has Internet and 24 hours fresh cookies. We are under new management and assure you 100% satisfaction. We are a perfect location for business and leisure travelers. ... more   less 
Number of rooms
62

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