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BEST WESTERN Inn & Suites of Merrillville

2.0 of 5
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8293 Louisiana Street, Merrillville, IN 46410-6345
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BEST WESTERN Inn & Suites of Merrillville
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Ranked #6 of 22 Hotels in Merrillville
A recent review
5 of 5 stars reviewed 1 week ago
836junea
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157 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
  • All months
    (157)
  • Mar-May only
    (41)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (22)
All months
1 review
5 of 5 stars Reviewed 1 week ago

Staff was very pleasant, the hotel lobby was bright and inviting. The bed and pillows were very comfortable. Very little sound coming from other rooms or the hallway. Although we did not use them, the pool and spa looked very clean and well cared for. I would recommend this hotel to anyone staying in the area.

Review collected in partnership with Best Western

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Madrid, Spain
1 review
4 of 5 stars Reviewed 1 week ago

Staff was very professional, and the hotel was nice and clean. They asked me win what floor I wanted to be and they placed me far away form the pool in the second floor. The area around the pool was kind of noise, there were many kids. The room was spacious and clean. I had plenty of rest and overall... More 

Review collected in partnership with Best Western

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Burlington, Kentucky, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We usually enjoy staying at Best Western, but had avoided this one because of misinformation regarding amenities. We finally decided to give it a try and will stay again the next time we come up to NW Indiana. The room was clean. The stairs are carpeted. The breakfast is very adequate, and better than other Hotels we've stayed at. The... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago

I was traveling for business and my day ran late. I called to check to see if a room was available based on the rating I found thru google maps. Paras answered the phone and there began my great experience with this location. Paras was friendly, polite and helpful. I would stay again and would also recommend this location to... More 

Review collected in partnership with Best Western

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culloden, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I am a platinum choice rewards member. comfort inn ,quality inn,clarion inn etc... Usually i book with them at 75.00 to 88.00 a night. But for some reason comfort inn in Merriville was over 120.00 and wouldnt come down at all. And when i called clarion they were at the upper end of that price range but they wouldnt take... More 

Review collected in partnership with Best Western

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Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Please come visit again soon. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent service, very clean, staff very friendly and professional looking. If all Best Westerns are like this hotel they would beat their competition. You can tell they have all their ducks in a row (quote from a competitor's hotel's commercial.)

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area More 

1 review
3 of 5 stars Reviewed 3 weeks ago

It was fine. And it was reasonably priced. But nothing was nice. The hot tub jets were misaligned so they sprayed up into the air. The tub had what I think was mold around the edges. And I found stuff from a previous guest in the room, so it obviously wasn't cleaned so well.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. More 

5 of 5 stars Reviewed 4 weeks ago

I checked in on June 10th, 2015. During check in the staff was very affable, informative, and knowledgeable. They made me feel right at home. Almost like I had known them from the old neighborhood. They were able to suggest good restaurants and places to shop. I was fortunate enough to be upgraded and the room exceeded all expectations. It... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

We sincerely appreciate your time and effort to write us a very insightful review. We are committed to delivering the highest level of service to our guests, and we will use your feedback to help us correct our deficiencies and improve our services further to better achieve our primary goal. Thank you for staying at our hotel. Please visit again... More 

Garnerville, New York
Level Contributor
104 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed June 23, 2015

Our friends stayed at a hotel down the road because we wanted to save money. Our suite at Best Western cost less and had a beautiful alcove and was very spacious. the staff was VERY friendly. It was very neat and clean. There are plenty of outlets for those of us who bring lots of electronics. I LOVE the Bed... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for your review, your feedback, and your comments regarding your stay. We are also happy to hear that you found the location to be so convenient for your needs such as interstate and restaurants. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We are... More 

MARION
1 review
2 of 5 stars Reviewed June 23, 2015

we checked in the man spoke bad english, and told us nothing about the place. no check out time , no breakfast time. we went and looked at the room. shower was a joke , small cheap corner shower. handles on hot tub were lose. hair in shower on soap holder. when we said the shower was pretty much the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. More 

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