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BEST WESTERN Inn & Suites of Merrillville

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8293 Louisiana Street, Merrillville, IN 46410-6345
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BEST WESTERN Inn & Suites of Merrillville
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BEST WESTERN Inn & Suites of Merrillville
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133 reviews from our community

Traveler rating
    48
    39
    22
    8
    16
See reviews for
42
30
10
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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  • English first
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English first
  • All months
    (133)
  • Mar-May only
    (32)
  • Jun-Aug only
    (50)
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    (29)
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    (22)
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Greenville, United States
1 review
5 of 5 stars Reviewed yesterday NEW

The staff and hotel were excellent. They were professional, courteous, kind, helpful. The rooms were very clean, comfortable and spacious. The hotel had everything we needed to make our stay comfortable. The fitness room and breakfast area were a little small.

Review collected in partnership with Best Western

Was this review helpful? Yes
Illinois City, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Two staff at check in telling me two diff. things/prices. Had to argue it out to get quoted price. Bathroom light kept going off every 5-10 seconds/had to keep waving arms to keep it on-even in shower! Breakfast items that should be cold were not iced & vice versa. Warm milk and warm yogurt, etc.? Cold Eggs/sausage? $100+ total bill... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon. More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

I travel for a living and frequently stay in hotels. This hotel was more than worth that I paid for my stay. I decided to stay in a very nice, up to date suite at the cost of $111 after taxes. I spoke to all three shift workers at the front desk and each one was more than pleasant to... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I stayed there for two weeks. Went there because it was the only hotel that had Ethernet ports in the rooms. Everything was great. I was in a tough situation at the time, and they were a huge blessing. I was able to do my work, and I made it through the two weeks in a safe, well kept establishment.... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated More 

indianapolis
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel. It was clean, well maintained and the staff was friendly and professional. The room was very good sized, clean and neat. The bed was very comfortable. The morning breakfast was nice, with eggs, sausage patties, muffins, cereal, some pastries, yogurt and waffles. The only drawback was the limited seating area. The pool area looked very nice, and... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Thank you for staying at our hotel. More 

Clarksville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

Everything about this Best Western makes me wish we had picked another location. The worst was that we left items behind and called and the staff claimed they didn't find anything. They were things that belonged to my kids. We were in town for a funeral, so this made everything that much worse.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

I am sorry that we were unable to locate your lost items, this is not typical of our services. We do appreciate your comments so we can make corrections. Thank you for staying with us. More 

Troy, Ohio
Senior Contributor
26 reviews 26 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here on our way to Chicago. It's nicely located only about an hour out of the city and conveniently on the right hand side of the highway. Husband and I both took showers. The water was nice and hot, but there was no curtain other than the one that goes on the outside of the tub which meant... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for your review. I am sorry that you had problems with the shower curtain and the bathroom light. We will address these issues and make the necessary repairs and corrections. We sincerely apologize for the inconvenience to you. Thank you again for the review so we know of the problem. We appreciate you business. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

was very impressed with the customer service, and how clean this hotel was. It was a pleasure to stay at this location ! The pool was very clean, with having grandsons with us we were very pleased ! I would recommend this hotel to everyone.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as friendly and helpful. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed like family. Thank you for sharing this review. More 

Terre Haute, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel. Clean. Friendly staff. Excellent breakfast choices. Quiet hallways, big rooms, comfy CLEAN beds! Great experience. Internet was available in the room for free. Good cable tv selections as well. Very comfortable stay for my business trip.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated More 

Indianapolis, Indiana, USA
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 4 weeks ago

I had to work in Gary for a lot of time between December and March, 2015. This hotel is wonderful. Staff are very helpful and friendly. Breakfast was good and choices were plenty. I will go back again when I have to work in this area again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the... More 

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