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BEST WESTERN Inn & Suites of Merrillville

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8293 Louisiana Street, Merrillville, IN 46410-6345
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BEST WESTERN Inn & Suites of Merrillville
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BEST WESTERN Inn & Suites of Merrillville
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124 reviews from our community

Traveler rating
    43
    38
    20
    7
    16
See reviews for
37
29
10
25
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (23)
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Indianapolis, Indiana, USA
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 1 week ago

I had to work in Gary for a lot of time between December and March, 2015. This hotel is wonderful. Staff are very helpful and friendly. Breakfast was good and choices were plenty. I will go back again when I have to work in this area again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the... More 

1 review
5 of 5 stars Reviewed 1 week ago

Normally we stay away from Best Westerns because we find that the quality will vary all over the place. Not with this one. Top quality for the price. The room was roomy & clean. The bathroom was large with room to move around (Sometimes you feel like the bathroom is no larger than a closet. Again, not this one.) Comfortable... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Our guest comments are very important as we work to offer clean and comfortable accommodations. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again More 

columbus, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff and room was very nice. I liked the room. would stay here again. There are some other hotels in the area. we stayed a night at a different hotel in the area that was horrible. BW was the best hotel with reasonable rates

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

We are so glad that you found us to be a great value with clean and comfortable rooms. Thank you for posting this review and rating of your visit. Your business is important to us and is greatly appreciated. More 

1 review
4 of 5 stars Reviewed 3 weeks ago

The tow truck driver dropped us off at a row of hotels and we are glad we walked into the Best Western. The friendly staff was very accommodating of our last minute stay. They directed us as to where we could walk to eat. Pricing was reasonable, rooms were clean, beds and pillows were comfortable and the shower felt good.... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are sorry that you experienced car problems, hopefully you made it to your destination without further delays. We... More 

United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Friendly staff, clean room, breakfast as expected. The hotel is close to many places to eat and shop. Easy on and off to I-65. A little over an hours drive to downtown Chicago. The room was comfortable and had all we needed. Only negative was the water in the shower seemed "hard".

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at this hotel for one night for a Girls Night Out. Hotel staff was very nice only problem we ran into was no parking after returning to the hotel late that night. Was due to the weather and lot had not been fully cleaned off so some guest parked in two spots. Breakfast was average but fully stocked. Will... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for sharing your experience with us. I do apologize for the issue that you encountered with the room parking. This winter weather has taken a toll on our parking lot. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again. More 

South Bend, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Clean rooms, friendly staff, great location for shopping and restaurants, price was good for indoor pool/hot tub, although hot tub was very uncomfortable due to very low seating, and hotel management allowed smaller children to jump into the hot tub and splash the salt water. Other than the hot tub problem, overall the hotel was great.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for sharing your experience with us. I do apologize for the issue that you encountered with kids and the hot tub situation. We will address this with our staff to see if improvements can be made. As you must know, the parent supervision in this area is of most importance. On behalf of our entire staff, we thank... More 

Knoxville, Tennessee
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 26, 2015

This is a very nice, clean, comfortable hotel only 40 minutes away from Chicago. The pool and hot tub area was clean and the staff was very helpful. The breakfast was not bad and the rates were great!

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for your kind remarks and rating of our hotel. Your business is important to us and is greatly appreciated. Please come visit again when you are in our area. More 

Senior Contributor
35 reviews 35 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 31, 2014

We were traveling back home from a vacation and our youngest who is 1 1/2 years old wasn't doing so good so we decided to stop for the night. We found this place and decided to stay. We got two rooms. Upon going into room 204 the smells right away hit us. Yep someone had been smoking something illegal in... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

We appreciate you taking time to let us know about the smell in your room. I'm sorry that our employee did not seem to take your comments seriously, however, it was reported so we could make sure the room was free of smell. We appreciate your business and hope you will visit again soon. More 

Nashville, Tennessee, United States
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 28, 2014

The room was the best part. But there was a sign that said if I forgot a toiletry to contact the front desk--they had those complimentary. I forgot my razor and they either didn't understand the word razor or didn't have any. The hot tub left a ton to be desired. The jets appeared to be missing their covers and... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Your comments are very important to us and are greatly appreciated. We will address he items you mentioned and make corrections immediately. Thank you for choosing to stay with us. More 

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