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BEST WESTERN Inn & Suites of Merrillville

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8293 Louisiana Street, Merrillville, IN 46410-6345
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BEST WESTERN Inn & Suites of Merrillville
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BEST WESTERN Inn & Suites of Merrillville
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136 reviews from our community

Traveler rating
    50
    39
    23
    8
    16
See reviews for
42
31
10
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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  • All months
    (136)
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    (35)
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    (50)
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Indianapolis
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Would highly advise this hotel!!! Extremely clean; staff were very helpful and made sure we had a room close to the elevator due to my husband's breathing problems, so he would not have to walk far. The room was quite large compared to most hotel rooms. Everything about it was great. The breakfast was good and very convenient. There also... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. More 

Milwaukee, Wisconsin, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The staff member at the front desk when we checked in was not very friendly. He made us wait several times while he gave his attention to 3 different phone calls, some in the midst of us checking in. The elevator is very slow and the pool area is basically in the lobby. The exercise room is super small, like... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This quick stop hotel was awesome. Very clean. Staff was family and very nice. Breakfest was great with large free selection. The big hotels need to follow this little gem. Kudos to the staff. You got it right. Guest come first.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for choosing our hotel to house your baseball team. Also, we appreciate your comments and rating of our facility. We always appreciate your business and hope you will choose to stay with us again soon. More 

Greenville, United States
1 review
5 of 5 stars Reviewed April 17, 2015

The staff and hotel were excellent. They were professional, courteous, kind, helpful. The rooms were very clean, comfortable and spacious. The hotel had everything we needed to make our stay comfortable. The fitness room and breakfast area were a little small.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations More 

Illinois City, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 13, 2015

Two staff at check in telling me two diff. things/prices. Had to argue it out to get quoted price. Bathroom light kept going off every 5-10 seconds/had to keep waving arms to keep it on-even in shower! Breakfast items that should be cold were not iced & vice versa. Warm milk and warm yogurt, etc.? Cold Eggs/sausage? $100+ total bill... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon. More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed April 9, 2015

I travel for a living and frequently stay in hotels. This hotel was more than worth that I paid for my stay. I decided to stay in a very nice, up to date suite at the cost of $111 after taxes. I spoke to all three shift workers at the front desk and each one was more than pleasant to... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the... More 

1 review
5 of 5 stars Reviewed April 9, 2015 via mobile

I stayed there for two weeks. Went there because it was the only hotel that had Ethernet ports in the rooms. Everything was great. I was in a tough situation at the time, and they were a huge blessing. I was able to do my work, and I made it through the two weeks in a safe, well kept establishment.... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated More 

indianapolis
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 8, 2015

Very nice hotel. It was clean, well maintained and the staff was friendly and professional. The room was very good sized, clean and neat. The bed was very comfortable. The morning breakfast was nice, with eggs, sausage patties, muffins, cereal, some pastries, yogurt and waffles. The only drawback was the limited seating area. The pool area looked very nice, and... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Thank you for staying at our hotel. More 

Clarksville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed April 8, 2015

Everything about this Best Western makes me wish we had picked another location. The worst was that we left items behind and called and the staff claimed they didn't find anything. They were things that belonged to my kids. We were in town for a funeral, so this made everything that much worse.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

I am sorry that we were unable to locate your lost items, this is not typical of our services. We do appreciate your comments so we can make corrections. Thank you for staying with us. More 

Travelers are raving about these Merrillville hotels

Troy, Ohio
Senior Contributor
26 reviews 26 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 7, 2015

We stayed here on our way to Chicago. It's nicely located only about an hour out of the city and conveniently on the right hand side of the highway. Husband and I both took showers. The water was nice and hot, but there was no curtain other than the one that goes on the outside of the tub which meant... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for your review. I am sorry that you had problems with the shower curtain and the bathroom light. We will address these issues and make the necessary repairs and corrections. We sincerely apologize for the inconvenience to you. Thank you again for the review so we know of the problem. We appreciate you business. More 

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