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All 21 Merrillville hotels

BEST WESTERN Inn & Suites of Merrillville

2.0 of 5 Hotel   |   8293 Louisiana Street, Merrillville, IN 46410-6345
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Ranked #9 of 21 hotels in Merrillville
A recent review
3 of 5 stars reviewed 4 days ago
skidoo44 Big Lake, Minnesota
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83 people have reviewed this hotel

Traveler rating
    28
    23
    13
    6
    13
See reviews for
23
19
7
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
hammond, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

really didn't like this hotel. I feel like they were very rude and didn't have good customer service. the experience was a never again experience. I would never recommend this hotel for nobody to go too. everything was good expect for some of the workers there

Review collected in partnership with Best Western

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Big Lake, Minnesota
Top Contributor
106 reviews 106 reviews
45 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Checked in later and was given a "nonsmoking" room that smelled like smoke. Asked for another and there were none... The desk agent sprayed some air freshener that lasted all night and smelled like you would expect…. The bed was ok, mostly worn out. I switched to this hotel because it had a workout room; this room was about 85... More

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2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This motel is a very good one to stay at. They go beyond and out of their way to make your visit very comfortable.It is a very lovely motel. They have a very nice breakfast. The rooms are nicely decorated and very spacious. They have a exercise room and a very nice pool area and pool. The hotel staff are... More

Review collected in partnership with Best Western

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Taylor, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great Location with everything you need surrounding the hotel. Even the hotel itself has nice indoor pool with comfortable hot tub so youd be able to take care of business and bring family along to enjoy the stay while you work along side them. The breakfast has the largest spread of food i have every seen in a hotel that... More

Review collected in partnership with Best Western

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Minooka, Illinois, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 20, 2014

Very nice employees at the front desk, Check in was easy . The rooms are clean, and had enough towels . The beds are very old and dated not much sleep. The rooms are right above a parking lot and this location was having trucks in and out all night. The free breakfast was great a nice selection of everything.... More

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Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for posting this review and for choosing our hotel for your recent travel. I will forward your comments and concern about the pool ceiling to our manager. I apologize if this was an inconvenience to you. We appreciate your business and look forward to having you stay again. Gloria M. Brown Guest Relations Manager More

muskegon
Contributor
18 reviews 18 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 11, 2014

This hotel was beautiful and very clean, with all the amenities needed. The breakfast was excellent - cereal, different breads, eggs, sausage, juice, coffee, hot cereal, etc.; in fact it was the best of our week of travel. The clerk was polite and professional and the coupon price of $57.99 (plus $10 pet fee) was unbeatable. The only drawback for... More

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Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you so much for posting this review of our hotel. I am sorry that you were not pleased with the pet friendly room assigned to you. I will forward your comments to our manager for his consideration. Otherwise, it is good to know that you appreciated the other amenities that we offer. We appreciate your business and look forward... More

Crystal, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 27, 2013

This hotel had very clean rooms, comfortable beds and had a breakfast that had good flavor and included some hot foods. The location is directly across from 2 malls so there is ample shopping actually within walking distance if you prefer.

Review collected in partnership with Best Western

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Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for your review so others know of your experience at our hotel. Your business is important to us and is also appreciated. Please plan to visit again when you are in the area. Gloria M. Brown Guest Relations Manager More

Indiana, United States
1 review
4 of 5 stars Reviewed December 12, 2013

Aside from the nasty broken off hunk of gray finger nail next to my pillow, everything was good. The beds were comfy and the hotel was quiet. The shower curtain rod was a little broken so that meant there was a big puddle on the floor after a shower, but that wasn't a huge deal.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

I am so sorry about the broken nail under your pillow, this is not typical of our housekeeping service and I am sorry it happened to you. We appreciate your business and invite you to stay with us again. Gloria M. Brown Guest Relations Manager More

Hamilton, Ohio
1 review
1 of 5 stars Reviewed December 6, 2013

The management at this hotel is critically lacking in customer relations and in training staff to deal with issues that arise in the course of running a hotel business. During a family reunion where we booked a total of twelve paid nights as a group, we were at first very satisfied, but a situation developed Saturday night that made it... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

I am so sorry for the problems that you experienced during your visit at our hotel. This type incident certainly is not typical of our facility and I must say this was the first time the employees on duty had experienced this. I have discussed this matter with the manager so employees are more empowered and trained to handle these... More

Indianapolis
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 27, 2013

Staff are very attentive and the hotel is very good overall, better than most Best Westerns. The best thing is that if you are coming from the south on I-65, you can drop off here before the big traffic and hotel costs climb.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review

Thank you for choosing our Best Western for your recent stay. We appreciate your business and hope you will visit again soon. Gloria M. Brown Guest Relations Manager More

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Additional Information about BEST WESTERN Inn & Suites of Merrillville

Also Known As:
Best Western Merrillville
Merrillville Best Western
Address: 8293 Louisiana Street, Merrillville, IN 46410-6345
Phone Number:
Location: United States > Indiana > Merrillville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #9 of 21 hotels in Merrillville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Inn & Suites of Merrillville 2*
Official Description (provided by the hotel):
Situated near the Indiana/Illinois border, the Best Western Inn & Suites of Merrillville offers the best in customer service, amenities and accommodations for an unbeatable value. This Merrillville area hotel boasts 52 well-appointed guest rooms and suites, each featuring cable satellite television with HBO and high-speed Internet access. Enjoy an array of amenities such as a complimentary continental breakfast, an indoor heated swimming pool, hot tub, exercise facility and limited business services. ... more   less 
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