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All 21 Merrillville hotels

Hilton Garden Inn Merrillville

3.0 of 5 Hotel   |   7775 Mississippi Street, Merrillville, IN 46410
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82%
Ranked #1 of 21 hotels in Merrillville
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
Alison W
  • Reviews (210)
  • Photos (42)
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  • Room tips (25)
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210 people have reviewed this hotel

Traveler rating
    111
    58
    21
    12
    8
See reviews for
71
39
15
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Williamsburg, Virginia
1 review
2 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel before and being a Hilton Honors member, prefer to stay at Hilton properties. The hotel is very nice and normally the service is quite good. This trip did not meet expectations. The hotel was probably close to 95% occupancy and only one elevator was working on the east side of the building. We checked... More

Was this review helpful? Yes
Kevin M, Manager at Hilton Garden Inn Merrillville, responded to this review

Harold R, Thank you very much for taking the time to let us know about your stay! I am so incredibly sorry to hear that we fell short of your expectations. Please know that we are aware of the issue that you encountered with the elevators and are actively working with our maintenance staff to ensure that guests at our... More

2 reviews
3 of 5 stars Reviewed 5 days ago NEW

I have rated this average because when my family and I had stayed there someone had a family reunion with lots and LOTS of people. The employes couldn't handle those people. It was crowded. If I were you I would recomend to get up early for breakfast. They had a nice patio but pretty small rooms. Allie Walters 10 yrs.... More

Was this review helpful? Yes
Kevin M, Manager at Hilton Garden Inn Merrillville, responded to this review

Allison W, Thank you very much for taking the time to share your thoughts with us! I am terribly sorry that you had anything less than an excellent stay. Your feedback will definitely help to improve the way that we handle large groups so that all guests are sure to enjoy their time with us. I am glad, though, that... More

United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel lobby was clean and fresh/updated looking. The room comfortable, clean and the bathroom was very clean and nice/updated. The staff was all very nice and helpful especially the restaurant staff. Pool very small but clean. Breakfast was very good and fresh with many choices.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kevin M, Manager at Hilton Garden Inn Merrillville, responded to this review

Patricia M, I cannot tell you how delighted that I am that you had such an excellent experience during your stay! Thank you so much for sharing your thoughts with us and with everyone else on TripAdvisor! We look forward to serving you again soon! Regards, Kevin McMullin - Associate General Manager More

Omaha, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is the second year that my husband and I have stayed at the Hilton Garden Inn in Merrillville, In. This is where we will stay from now on. My nephew came to our room and he was impressed. Everything was so clean and organized, the bedding was clean and comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kevin M, Manager at Hilton Garden Inn Merrillville, responded to this review

Sheila C, Thank you so much for your wonderful review of our hotel! I am delighted that you had such an excellent stay that you took the time to share your experience. We truly look forward to serving you again in the near future! Take care! Regards, Kevin McMullin - Associate General Manager More

Smyrna, Georgia
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was very impressed with this hotel. The "Pantry" was even stocked with my favorite wine; very friendly staff. The hotel is located near some good eats, and close to the Interstate. Also, the staff was extremely friendly. Room was clean. Loved having a microwave and a refrigerator. Would stay there again.

Was this review helpful? Yes
Kevin M, Manager at Hilton Garden Inn Merrillville, responded to this review

WickedIvy, Thank you so much for taking the time to share your experience! I am so delighted that you had an excellent stay with us!!! We greatly look forward to serving you again the next time you visit our area. Hopefully, we will see you again soon! Regards, Kevin McMullin - Associate General Manager More

Rockford, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

After unforeseen weather and a hotel that was extremely unsettling to me, I called HGI and was told they had a rooms available (king only). Once I got there (Around 3am) with my two children, explained the nightmare of a hotel that I had just encountered, Jamie (my savior) was so wonderfully accommodating. He went above and beyond to make... More

Was this review helpful? Yes
Kevin M, Manager at Hilton Garden Inn Merrillville, responded to this review

KelliRogo, I am so delighted that Jaimee was able to be your white knight and help turn your night around and that you were so satisfied with your room! Thank you so much for taking the time to share your excellent experience! I sincerely hope that you will come see us again sometime soon! In the meantime, I'll be sure... More

McDonough, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 18, 2014

Stayed at this hotel in April 2014! The hotel was nice but the room was a little small! We had a room overlooking the roof! Not the room we had requested! We booked our room in advance and the desk clerk said this was the only room available! Maybe we will try another hotel next time we visit that city... More

Was this review helpful? Yes
Kevin M, Manager at Hilton Garden Inn Merrillville, responded to this review

Clara165, Thank you for sharing your experience! I am so sorry that you were displeased with your room assignment. We strive to make sure that our guests always have an excellent experience at our hotel, and I am sorry that during your stay we fell short. If you have a free moment, I would love to discuss your stay with... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 18, 2014

The Hotel and it's staff are amazing!!! This property is very clean and the staff is beyond helpful. The location of this Hilton Garden Inn is in the center of everything. There is every restaurant you would ever want to eat at in close proximity. The reason for our trip was for my daughter's softball tournament.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kevin M, Manager at Hilton Garden Inn Merrillville, responded to this review

Desireed20, Thank you so much for your very kind words! I am absolutely delighted that you had an excellent stay with us. If you have any additional comments that you would like to share, or if there are any members of our staff that you would like to recognize, please email me at Kevin.McMullin@hilton.com. I hope that we have the... More

Indianapolis, Indiana
Contributor
19 reviews 19 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 17, 2014

The room was clean and the staff very nice. Downsides - Bed was hard and if your room is by any exit you have to deal with the people who go outside to smoke. We were literally 2 rooms from that door, across from the ice machine and across from the pool. Not exactly a quiet place to be.

Was this review helpful? Yes
Kevin M, Manager at Hilton Garden Inn Merrillville, responded to this review

Souris52, Thank you very much for taking the time to share your experience! I am so terribly sorry that you had anything less than an excellent stay. We are actively working with our staff to make sure that noise management is one of our top priorities. I will also work with my staff to make sure that we demonstrate to... More

Cedarburg, Wisconsin
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 10, 2014

I reviewed this Hotel not long ago (see Trip Advisor) - it's a great place to stay - from check in to check out (plus breakfast) my statement was - if you want to know how customer service should be - you need to stay here at least once to experience it.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Kevin M, Manager at Hilton Garden Inn Merrillville, responded to this review

Laurie043, Thank you so much for your kind words! I am so glad that we lived up to your expectations for excellence once again! I hope that we will again have the chance to serve you in the future. Take care! Regards, Kevin McMullin - Associate General Manager More

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Additional Information about Hilton Garden Inn Merrillville

Address: 7775 Mississippi Street, Merrillville, IN 46410
Phone Number:
Location: United States > Indiana > Merrillville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Merrillville 3*
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Also Known As:
Hilton Garden Inn Merrillville Hotel Merrillville

42 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (15)
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Room/suite (9)
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Bathroom (3)
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Other (12)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
124

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