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Courtyard by Marriott Indianapolis Airport

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2602 Fortune Circle East, Indianapolis, IN 46241
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Courtyard by Marriott Indianapolis Airport
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Courtyard by Marriott Indianapolis Airport
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109 reviews from our community

Traveler rating
    26
    50
    18
    8
    7
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22
9
7
45
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Doral, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Where to begin; standard Court Yard, nice lobby, standard rooms and layout. I travel for business, staying 10-15 times per month at Marriott properties. I won't lie, I'm a Marriott Yunkie, but while this property looks like another Courtyard, there is something very unique going on here; the staff members. The front desk team was phenomenal, however I normally just... More 

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Indianapolis, Indiana
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The management and staff at this place have obviously never had any classes in customer service. They are rude, arrogant and really don't care about anything you need. The manager takes the cake. I wonder if a night in jail would have been better than staying here. I'd rather sleep in a Yugo.....and I'm 6'4", 250lbs.

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Bill R, Operations Manager at Courtyard by Marriott Indianapolis Airport, responded to this review

Greetings BigRed! Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at my e-mail address so that we can continue to improve our hotel operations. More 

Southampton, United Kingdom
Top Contributor
54 reviews 54 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Quick overnight stay between journeys. Much needed rest in this comfortable hotel. Great customer service. Rooms spacious. Regular shuttles to the airport. Breakfast and coffee available in the very early morning. Great wings from the bar menu!

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Bangkok
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2015

We stayed late overnight as we had an early flight to catch. The shuttle ran perfectly to and from the airport and we saved quite a bit of money vs. having to park at the actual airport. Not the mention the rest we got by not having to drive to Indy the morning of our international flight!

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Boston, Massachusetts
Top Contributor
58 reviews 58 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 4, 2015

Good hotel with an airport shuttle. The shuttle takes about 15 minutes so plan accordingly. Note- the shuttle car pick up is next to the rental car desk vs baggage claim - it's confusing if you haven't been in the airport before. The hotel is a typical courtyard which is perfect after a very long night of travel.

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Seattle, Washington
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 30, 2015

I had just completed a less than satisfactory stay at another Courtyard property. This hotel has nicely appointed rooms, newer bedding and a friendly staff and convenient bistro. Apart from a little confusion around the shuttles that by the way only come every half hour, and that there is not much dining around, it did the job just fine for... More 

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Saugus, Massachusetts
Top Contributor
59 reviews 59 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 27, 2015

This hotel is fully up to par with what you should expect from a Courtyard by Marriott. Room was large with a king size bed, desk, and a refrigerator, and each room has free WIFI that is easy to connect to. Rooms are clean with plenty of pillows, towels, and bath products. The lobby has a large-comfy seating area with... More 

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Franklin, TN, United States
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 23, 2015

When I checked in I was not greeted, but kind of grunted at. Never did I hear a hello, thank you or any of those customer service buzz words we like so much. It felt like I was interrupting their day by checking in. When my brothers and I got back from the NBA game that night, we saw a... More 

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dawn w, Manager at Courtyard by Marriott Indianapolis Airport, responded to this review

I am so sorry about your experience at the hotel. I assure you that we are ADA friendly. In researching your reservation, there was not a request for an accessible room and unfortunately, the elevator did go out of service during your stay. We were happy to rebate all of the charges from your room before your departure. More 

Dayton, Ohio
Top Contributor
54 reviews 54 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed March 20, 2015

Attempted to get a reservation with my team to stay at this hotel. We had nothing but a run around and hassle because they preferred to sell their rooms to a higher bidder instead of honoring a room block for us. They point blank told me to go across the street to la Quinta inn. Sales rep Aaron never did... More 

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dawn w, Manager at Courtyard by Marriott Indianapolis Airport, responded to this review

Thank you for your feedback. It is possible, because group rates are available for a certian number of rooms, that all of the rooms that were available at your group rate, had been reserved. We do try to help guests find exactly what they are looking for when they are traveling. Sometimes, that is a lower rate than what we... More 

Overland Park, Kansas
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 10, 2015

Stayed in Room 301. Next to stairwell (which was surprisingly quiet). But this was the loudest hotel I've been at of any "close-to-airport" hotel. Planes sounded like they were landing on me! Breakfast was good. Dinner was a bummer. Only restaurant nearby was Nicolinos's. Okay place for bar food, but really the only place within a few minutes. This is... More 

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Bill R, Guest Relations Manager at Courtyard by Marriott Indianapolis Airport, responded to this review

Thank you for taking the time to fill out the guest satisfaction survey. You are correct in that there are not many restaurant options within a 3 mile radius of our hotel; however all the downtown restaurants and the restaurants around the Metroplolis Mall are a short 10 to 15 minute drive. There is an excellent restaurant called the Library... More 

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