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Extended Stay America - Indianapolis - Airport

2.0 of 5
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2730 Fortune Circle West, Indianapolis, IN 46241
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Extended Stay America - Indianapolis - Airport
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Best prices for: 1 room 1 guest
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Ranked #129 of 184 Hotels in Indianapolis
A recent review
5 of 5 stars Reviewed February 12, 2014
Ron K White Bear Lake, Minnesota
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85 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Indianapolis - Airport
See the most recent reviews
Orlando
1 review
2 of 5 stars Reviewed April 26, 2014

I chose this hotel because it was inexpensive and conveniently located to the airport. The grounds and cleanliness of the rooms are average and perfectly fine for the in expensive rates. I travel frequently for business and always (no matter where I stay) as for a wakeup call. Well, don't expect that from the staff at this location. I booked... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

Thank you for taking the time to post a review of our hotel. I apologize that our staff failed to provide you with your requested wake-up call. I will be meeting with our staff to ensure this does not happen in the future. Thank you for bringing this to our attention. We would love the opportunity to provide you with... More 

Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 3, 2014

This location is not to clean and the furniture is old and stain, bed is bad, found bugs. Looks more like a motel I got charge twice for my room, have to call to get my money back. Do not recommend this place for Family, looks like is for people who work in construction.

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Indianapolis - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness in your room. Please know, I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to... More 

Indianapolis, Indiana
1 review
2 of 5 stars Reviewed March 4, 2014

I am currently staying in this hotel and since the manager responds fairly quickly to reviews to tripadvisor I am hopeful this will finally get my toilet fixed, room moved, or moved to another hotel. I have stayed here last week and so far this week and the place is fine. The bed is hard, hvac is loud and walls... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding your toilet is truly unacceptable. We are very sorry for your experience. I will be meeting with our maintenance staff to ensure this issue is resolved right away. Thank you very much for providing us with your feedback. If you would like to discuss this further,... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed February 26, 2014

The staff both night time and morning were both awful. I was put on the 1st floor about 20 feet from the front desk. The overnight staff was mean and disrespectful. She was extremely slow as well. I mentioned this to the manager on duty the next morning and she acted as if it was business as usual. The one... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

Thank you for your recent review of your stay. I am glad to hear that you enjoyed your comfortable bed and our helpful shuttle driver. Still, I apologize that our staff did not attend to your needs in a professional manner. I will be meeting with our staff to ensure your experience is not repeated in the future. I really... More 

Fort Wayne, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 15, 2014

My husband and I, along with 5 other couples, reserved rooms for the night before our vacation out of the country and for the night of our return a week later. We chose this hotel because it offered shuttle service to the airport and also because we could leave vehicles for the week (we drove 1.5 hours to this area... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

Tracie - Thank you for taking the time to write a review of our hotel. The situation you described regarding the shuttle service is truly regrettable. I am very sorry and can assure you that we are working to improve this service so that our guests are not affected moving forward. Also, please know, guest safety is our number one... More 

White Bear Lake, Minnesota
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 12, 2014

My wife and I were near the end of a six week road trip and found this great value (quality/cost). We have spent single nights, multi-nights, and several weeks at various locations. We have stayed in better quality and we have stayed in similarly priced locations, but we have not found a more caring staff or a better value then... More 

Was this review helpful? Yes
Dallas, Texas
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 7, 2014

When you travel as much as I do , hotels seem to run like a blur together. Trying to remember where you slept last week sometimes is difficult to say the least. After a 500 mile drive through the snow and ice , i ended up there for the second time . The staff were very professional and friendly. The... More 

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Fishers, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 19, 2014

We stay there often. It is a great hotel for park and fly. The staff is very helpful and friendly. The grab and go breakfast snack is handy, even at 4 in the morning. The free wifi is good and the kitchenette is a plus.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that our staff took good care of you during your visit, and that you found the grab-and-go breakfast to be beneficial. As well, it is great to know that you liked our hotel's location, the kitchen in your room and having free Wi-Fi. Thank... More 

Smyrna, Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 8, 2014

Staff is great, like in all Indiana. I had to stay overnight to catch my flight out of IND, so location and shuttle for a fair price is what I was looking for. Nice to find out they offer coffee and breakfast snacks even at 4 AM...! My room was on the 3rd floor and even when the property is... More 

Was this review helpful? Yes 1
brooklyn, NY
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed November 30, 2013

We got in late and left early. For an overnight it was OK. Any longer would drive me crazy, mainly because of the horrid HVAC. The fan roared constantly, it was impossible to adjust the temperature accurately. It was either baking, or you'd turn it off and there was tons of cold air coming in from outside through the opening... More 

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