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Extended Stay America - Indianapolis - Airport

2.0 of 5
2730 Fortune Circle West, Indianapolis, IN 46241
Hotel amenities
Extended Stay America - Indianapolis - Airport
Ranked #103 of 185 hotels in Indianapolis
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35 reviews from our community

    Trip type
Traveler rating
    17
    4
    2
    2
    10
Date Rating
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed December 17, 2012

This affordable corporate hotel is right near the Indy Airport. The staff is wonderful. Very attentive and caring folks that really care about their 2 legged and 4 legged guests ! You get a good size suite and kitchen with all your necessary wares to prepare meals and snacks.Their restful beds will put you to sleep and is so relaxing... More

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Adrian V, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review
December 21, 2012

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed December 16, 2012

The staff at this hotel is the nicest and most helpful that I have ever dealt with. I am a contractor so I have to stay in hotels quite often. My room is always clean, and if I ever need towels they provide more than enough. The location is convenient to all stores and the airport. They have a free... More

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Adrian V, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review
December 21, 2012

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Cedar Rapids, Iowa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 8, 2012

First, I must say that all of the clerks were pleasant to deal with. That was the highlight of my stay. I stayed for four nights and had pre-paid using Priceline so I was locked in. I can only describe this hotel stay as the worst possible place that I have ever slept. Probably just one step above sleeping on... More

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See 3 more reviews by A J for Indianapolis
Adrian V, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review
October 30, 2012

"Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies. We know that our guests have multiple hotel choices, which... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2012 via mobile

Love this hotel very nice for the price clean the location was awesome nice staff very helpful willing to help I was a VIP guest got an awesome snack bag :) overall I love this hotel rooms r very nice clean the rooms r nice sized not cramped like other hotel rooms

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Adrian V, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review
October 30, 2012

"It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

AR
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 20, 2012

I stayed here recently to attend a convention in Indy. I booked through Priceline and was expecting a double when I arrived (apparently I booked a single Queen by mistake, which I didn't learn until later in my stay.) We were given a room with double beds which smelled strongly of burnt ramen. It was clean aside from the intense... More

Was this review helpful? Yes 1
Adrian V, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review
October 30, 2012

Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. I appreciate the opportunity to address your concern... More

Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 1, 2012

When I arrived the lady at the desk, had on old dirty house shoes. That should have been my first clue. She didn't ask to see ID nor a major credit card. 2nd clue! She gives me the key to a room. I get to the room there is a sign that says "pet in room" I thought they must... More

Was this review helpful? Yes 1
Adrian V, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review
October 30, 2012

"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I do appreciate the opportunity to provide an explanation regarding the issue you... More

Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 22, 2012

Been staying here off and on for years and just recently they have made some major changes. Now is all non smoking so chance of getting smoke stain or smelly room is gone, They apparently redone the whole hotel with new linens and even new carpets if needed to desmoke the room to make it a true non smoking room.... More

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See 2 more reviews by kls03 for Indianapolis
ChristopherTM, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review
July 16, 2012

Thank you so very much for your glowing review of Extended Stay America Indianapolis - Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 18, 2012

I won a trip including motel to the 2012 Indy 500. We stopped at Extended Stay by the airport to check in to our "free room for four" . The lobby was nasty dirty and stunk. The elevator was old and dirty. We entered the room and my wife almost started crying. We thought we were trapped hundreds of miles... More

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Portland, Oregon
1 review
2 of 5 stars Reviewed June 5, 2012 via mobile

My experience started off bad! I called the hotel to have the shuttle come get me and the woman at the front desk said it would be 20 minutes, an hour later and two more phone calls the van finally pulled up. From the outside the building looks nice but the room I stayed in was far below average. Plus... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Indianapolis - Airport, responded to this review
July 16, 2012

Thank you for taking the time to review your recent stay at Extended Stay America Indianapolis - Airport.  Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory.  Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable... More

Troy, Michigan, United States
1 review
5 of 5 stars Reviewed May 28, 2012

Stayed here for 7 nights while attending trade show in downtown Indianapolis.Rooms were recently updated and very comfortable. Easy to get downtown from here and significantly less money then downtown area hotels. Hotel staff very friendly and had shuttle van for short trips.

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Additional Information about Extended Stay America - Indianapolis - Airport

Also Known As:
Extended Stay America Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
Extended Stayamerica Indianapolis Airport
Address: 2730 Fortune Circle West, Indianapolis, IN 46241
Region: United States > Indiana > Indianapolis
Amenities:
Free Parking Kitchenette Pets Allowed Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #103 of 185 hotels in Indianapolis
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Travelocity, Expedia, Hotels.com, Orbitz, Venere, Tingo and Priceline so you can book your Extended Stay America - Indianapolis - Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

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Extended Stay America - Indianapolis - Airport
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