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All 183 Indianapolis hotels

Extended Stay America - Indianapolis - Airport

2.0 of 5 Hotel   |   2730 Fortune Circle West, Indianapolis, IN 46241
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Ranked #122 of 183 Hotels in Indianapolis
A recent review
3 of 5 stars Reviewed December 2, 2014
Lisa D Clementon, New Jersey
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80 reviews from our community

Traveler rating
    27
    11
    11
    9
    22
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11
16
10
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Dear David Hindman: I am writing to make you aware of the unbelievably poor customer service I have received at the Extended Stay America located on 2730 Fortune Circle. I was given your e-mail address from a customer satisfaction agent. My apologies if you are not the right person to receive this letter. I traveled from Alabama to Indiana for... More 

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Indianapolis - Airport, responded to this review

LaMar - I appreciate you taking the time to write a review of your experience with us. I met with our staff, and we will ensure that the housekeeping issues that you experienced are not repeated. I sincerely apologize that your hat is missing. I really appreciate you bringing this to our attention, we are conducting an investigation into the... More 

Clementon, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 2, 2014

Definitely in need of updating. Counter in kitchenette was buckled and peeling, Floors in kitchenette and bathroom are old and worn. The table's laminate top was peeling as well. ONE chair in the room for two adults made for dinners in bed every night. Also found it odd that we had to request plates, pots & pans, and silverware. Normally... More 

Was this review helpful? Yes 1
Cottage Grove
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed December 2, 2014

Price was great and so was the value. Hotel room was updated, had a very courteous staff and the rooms were spotless. They also have a complimentary breakfast. The rooms have a full kitchenette, stove, refrigerator, microwave etc.

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Moores Hill, IN
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 2, 2014

Recently stayed at this property when we had an early flight out of Indy. The room was clean, but couldn't imagine staying there for an "extended stay." However, by staying there that night, we were able to park our car there for 5 days and shuttled back and forth from the hotel - that's a pretty good deal.

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 16, 2014 via mobile

Omg worst hotel stay ever. General manager TAMMY was extremely rude and basically kicked us out of the motel in the morning. We came for a 2 night stay with our dog. Previous to booking i called in asking about pet policies, and the only thing I was told was extra $25. Ok, so I check in with a dog... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 16, 2014 via mobile

I couldn't pay with cash if I did I had to pay 100 deposit for each room; Tammy the manager didn't give me know direction to 53 bank, but she did tell me that's where the hotel bank at I didn't understand how that help me, Jordan was talking about how the housekeeper didn't clean the room and leaving to... More 

Was this review helpful? Yes 1
Bloomington, Indiana
Contributor
16 reviews 16 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed November 3, 2014

Booked Extended Stay America Indianapolis Airport because they had an economic park-and-fly option, which sounded convenient for a very early flight out of IND. On arrival the room they gave me smelled like a dead animal and was uninhabitable. The accommodating receptionist moved me to a room with a merely musty smell and some dust, which was ok for one... More 

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 2, 2014 via mobile

I have stayed at this hotel several times never had a problem until now. The new staff they have especially the manager and district manager are the worst people in the world. I don't understand how she can be in customer service when it seems like she hates people but herself. This hotel has really gone down hill seems like... More 

Was this review helpful? Yes 4
Manager_11525, Owner at Extended Stay America - Indianapolis - Airport, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed that we didn't provide you with the customer service you deserve. Please accept my apology. To make sure this doesn't happen again, I will be meeting with the entire team to review our customer service expectations and standards. As well, I am so disappointed to... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 15, 2014

I stayed at this hotel for the weekend when my boyfriend came to town to visit. We had stayed at the Southern Ave location the night before and apparently were spoiled when we arrived at this much lesser and crappier version of the same property. The Fortune Circle location is run down, dirty and the staff are less than pleasant.... More 

Was this review helpful? Yes 3
Miami
Contributor
20 reviews 20 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 29, 2014

The roaches, rotting and yellowing large toenails inside the unchanged sheets, the upgrade to a mouldier room than any found on the working girl hangouts in any motel on calle Ocho in Miami, the nose clamping dank and fetid smell emanating out of the worst porn witnessing ruggery, the urine stained pillows, the organic saturated and human fall out loaded... More 

Was this review helpful? Yes 3
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Additional Information about Extended Stay America - Indianapolis - Airport

Address: 2730 Fortune Circle West, Indianapolis, IN 46241
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Indianapolis - Airport 2*
Number of rooms: 107
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Also Known As:
Extended Stay America Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
Extended Stayamerica Indianapolis Airport

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