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Extended Stay America - Indianapolis - Airport

2.0 of 5
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2730 Fortune Circle West, Indianapolis, IN 46241
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Extended Stay America - Indianapolis - Airport
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Ranked #129 of 184 Hotels in Indianapolis
A recent review
4 of 5 stars Reviewed February 10, 2015
Keith O
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85 Reviews from our TripAdvisor Community

Traveler rating
    27
    12
    11
    10
    25
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12
17
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Indiana
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Just experienced my first experience with a real cockroach.... on my foot at this hotel. I screamed and left within ten minutes. Cockroaches don't come alone, seeing one means that there is hundreds or thousands in the walls. I'm terrified and disgusted. Needless to say I was there and gone within 20 minutes.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The incident you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am taking action with our housekeeping staff to ensure that this does not happen again in the future and that the cleanliness issue is eliminated. I really appreciate you bringing... More 

Newburgh, Indiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

I was very disappointed in this place. I stayed there once before and everything was fine, but in April, 2015 it was different. The desk person was not friendly. There was no coffee maker in the room and none available in the evening. I asked about a coffee maker for the room and she said they were out of them.... More 

Was this review helpful? Yes 1
Bowling Green, Ohio
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed April 11, 2015

I usually do not venture outside of Hilton Hotels but I decided it'd be convenient to stay at this location due to the fact that a friend of mine was staying already. I checked in and I appreciated that I was able to check in early. The ladies and the desk were polite but seemed uninterested in what they were... More 

Was this review helpful? Yes 1
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 10, 2015

Buyer beware. I will never book a room through Extended Stay America again. Made a reservation online through booking.com (for Tuesday, 3/10). Actually called the hotel on the day of the reservation to confirm availability of the room and to confirm that hotel had a shuttle to the airport. Was dropped off at the hotel at approx. 5:30PM. Was informed... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for reservation changes and the confusion regarding the shuttle to the airport. We very recently did away with the airport shuttle, however, I can understand your frustration. In response to your feedback, I am meeting with all the... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 10, 2015

The hotel has been recently updated and was very comfortable, affordable and within 1-2 miles of the airport, which I found convenient. The staff was very helpful, even helping me print my boarding passes prior to my flight home. The only "downer" was their so-called "free breakfast", which consisted of bran bars and some fruit and coffee. All rooms are... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Indianapolis - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our shuttle to the airport and your stay in general. Thank you again for your kind words. The team and I would love to provide you with another comfortable stay in the future. More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 27, 2015

Dear David Hindman: I am writing to make you aware of the unbelievably poor customer service I have received at the Extended Stay America located on 2730 Fortune Circle. I was given your e-mail address from a customer satisfaction agent. My apologies if you are not the right person to receive this letter. I traveled from Alabama to Indiana for... More 

Was this review helpful? Yes 4
Manager_11525, Owner at Extended Stay America - Indianapolis - Airport, responded to this review

LaMar - I appreciate you taking the time to write a review of your experience with us. I met with our staff, and we will ensure that the housekeeping issues that you experienced are not repeated. I sincerely apologize that your hat is missing. I really appreciate you bringing this to our attention, we are conducting an investigation into the... More 

Clementon, New Jersey
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 2, 2014

Definitely in need of updating. Counter in kitchenette was buckled and peeling, Floors in kitchenette and bathroom are old and worn. The table's laminate top was peeling as well. ONE chair in the room for two adults made for dinners in bed every night. Also found it odd that we had to request plates, pots & pans, and silverware. Normally... More 

Was this review helpful? Yes 1
Cottage Grove
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

Price was great and so was the value. Hotel room was updated, had a very courteous staff and the rooms were spotless. They also have a complimentary breakfast. The rooms have a full kitchenette, stove, refrigerator, microwave etc.

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Moores Hill, IN
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 2, 2014

Recently stayed at this property when we had an early flight out of Indy. The room was clean, but couldn't imagine staying there for an "extended stay." However, by staying there that night, we were able to park our car there for 5 days and shuttled back and forth from the hotel - that's a pretty good deal.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 16, 2014

Omg worst hotel stay ever. General manager TAMMY was extremely rude and basically kicked us out of the motel in the morning. We came for a 2 night stay with our dog. Previous to booking i called in asking about pet policies, and the only thing I was told was extra $25. Ok, so I check in with a dog... More 

Was this review helpful? Yes 4
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