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Fairfield Inn & Suites Indianapolis Airport

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5220 West Southern Avenue, Indianapolis, IN 46241
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Fairfield Inn & Suites Indianapolis Airport
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Fairfield Inn & Suites Indianapolis Airport
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92 Reviews from our TripAdvisor Community

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Traveler rating
    25
    34
    23
    6
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ocala, Florida, United States
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 21, 2015

We stayed here one night due to a very early flight out of Indy the next morning. The hotel was your average FI...we stay primarily with Marriott when we travel & have gotten used to their high standards. This was OK as well, fairly quiet. I had requested foam pillows & they were on the bed at check in which... More 

Was this review helpful? Yes 1
Bryan S, Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Please accept my apologies for not exceeding your expectations. Our property just completed a long renovation and unfortunately our service didn't stay consistant. Now that we are back on track we need to get back to the service expected from a Marriott property. More 

Milwaukee, Wisconsin
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 9, 2015

I am a Marriott Platinum elite member and do my best to resolve any issue with the hotel before I write a review with a low rating. This was an exceptionally bad instance, so I thought of sharing. I stayed at Fairfield Inn and Suites, Indianapolis airport on May 12. We were a large party in two rooms. While the... More 

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Saint Louis, Missouri
Level Contributor
159 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed June 1, 2015

Spent the night here passing through Indianapolis and the stay started out exceptional. The front desk attendant was very friendly and efficient. He made sure we were taken care of. The other services may indicate some management oversight is lacking. We only had one washcloth in the room. Only one regular and one decaf coffee (this may be normal, could... More 

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Geneva, IL
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

This hotel must have recently been revamped. The beds were comfortable and all amenities were well done. The food was the standard fare for this level hotel with two attendants keeping things full. It was sold out due to the 500 race and they had plenty of staff to handle the volume including at the front desk. Being close to... More 

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Fort Collins, Colorado
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 22, 2015 via mobile

What a great hotel experience ! I walked in and was immediately greeted by Rachel, she is very friendly, efficient & her ability to multi task while providing excellent customer service to everyone is something you don't see a lot of today. The hotel was clean, the coffee was fresh, what're can you ask for?? I'll be back with my... More 

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sedona, arizona
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 19, 2015

There is nothing better than knowing your hotel is going to be everything you need at the end of a long day. I have depended on Marriott to take care of my family for years. This particular property is staffed with positive people, newly renovated rooms in a quiet location, nice indoor pool, great breakfast bar in the morning and... More 

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Brooklin, Maine
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 7, 2015 via mobile

Generally the Fairfield Inn chain is unremarkable by my experience; however our one night at this Inn demonstrated that staff really make the difference. The night manager was both gracious and very accommodating after a late night arrival and troubled flight. The desk clerk in the morning was unusually personable. The cleaning staff at the breakfast anticipated my late arrival... More 

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Lori B, Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Wshwindsong, Thank you taking the time to tell us about your stay. I am thrilled to hear that you had a good experience with us. Our staff takes pride in providing excellent service to each of our guests. We hope to welcome you back again the next time you visit Indianapolis! Sincerely, Kevin Smith Assistant General Manger 5220 West Southern... More 

Seattle, Washington
1 review
5 of 5 stars Reviewed May 6, 2015

Stayed just one night for the mini marathon and it was a wonderful! The staff was very polite and helpful with local recommendations for places to eat and things to do downtown. I would definitely stay here again! The only drawback is that they aren't as close to the airport as you would expect an airport hotel would be.

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Saint Louis, Missouri
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed April 21, 2015

Crowded parking lot shared with a Marriott. Hallways and rooms are clean but they look dingy and dark like they all need updating. I feel the room pricing is way out of bounds for this old property. Front desk clerk was friendly at check in. My biggest complaint is the value.

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Lexington, Kentucky
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 12, 2015

Nice, typical Fairfield Inn. Clean rooms, comfortable bed and pillows. Staff was very helpful. However since the new terminal has been built, this location is a 10-15 minute drive to the Indianapolis airport terminal. The neighborhood around the area is older. They said you could pay extra to park there during your trip out of IND, but I would not... More 

Was this review helpful? Yes
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for taking the time to talk about your recent stay at the Fairfield Inn & Suites. I am so glad that you felt the hotel was clean and friendly as these are what we strive for every guest to experience when staying. While we are a few minutes further to the new location of the terminal... More 

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