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All 184 Indianapolis hotels

Fairfield Inn & Suites Indianapolis Airport

2.5 of 5 Hotel   |   5220 West Southern Avenue, Indianapolis, IN 46241
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Ranked #81 of 184 Hotels in Indianapolis
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
JRH131313 Mechanicsburg, Pennsylvania
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74 reviews from our community

Traveler rating
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    16
    5
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mechanicsburg, Pennsylvania
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I always stay at Marriott properties mainly because of the consistency. This hotel did not live up to the standard. It is under construction, but it is still older, drab and not as nice as others. No free breakfast either due to construction. The fitness room is also small and underwhelming. There are many other choices in the area.

Was this review helpful? Yes
Lori B, Guest Relations Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

We apologize that you aparently did not recieve our email from our General Manager informing all incoming guests of the Hotel Renovations. It may have been perceived as spam since it is sent to all arriving guests that are arriving on a certain day prior to their check in date. We do operate two properties in the same parking lot... More

Middletown, New Jersey
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Needed a hotel for the weekend. The entire bloomington IN area was full due to football and parents weekend at IU. We decided to stay at the airport which is about one hour from IU. We were pleasantly surprised at the very attentive staff. The room was comfortable. The building was under construction but it did not affect us with... More

Was this review helpful? Yes
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for taking the time to share the experience you had at the Fairfield Inn Indianapolis Airport. We love hearing about things that we can do to improve our guest experience. We appreciate you and your loyalty to Marriott Hotels. Best Regards, Kyla Griesemer More

Just outside of Pittsburgh,PA in Ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My husband travels extensively for business. He stayed at this hotel for a one night stay and will never return. There are signs all over the place saying "we guarantee 100% Satisfaction" and that is not the case. These are his thoughts. I was not happy with this stay! I was not aware the hotel was having construction. 1) The... More

Was this review helpful? Yes
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you for taking the time to share your experience during your recent stay at the Fairfield Inn Indianapolis Airport. I understand that renovations can be frustrating to our guest and we try to minimize the inconvenience as much as possible. We do have the renovations posted on our website to help the awareness to our guests. I do apologize... More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed October 15, 2014

Stayed here after flying in from Orlando. About a 10-15 minute drive from the airport. Very easy to get to; parking wasn't an issue. Room was clean and quiet. Customer service is stellar! Everyone I interacted with was accommodating and made me feel comfortable and at home. Property is a bit dated; however, they were beginning renovations and upgrades the... More

Was this review helpful? Yes
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

We are very excited to hear that you did enjoy your time at the Fairfield Inn Indianapolis Airport. We are getting very close to the end of renovation and cannot wait to share our amazing new hotel with our valued guests. Thank you for your time, and I hope you will visit us on your next trip to Indianapolis. Best... More

1 review
4 of 5 stars Reviewed September 22, 2014 via mobile

The rooms are clean and spacious. There aren't refrigerators, which was disappointing, but the bed was phenomenal. It was a struggle to get up in the morning. Breakfast was good. Waffles and a continental. The staff is attentive and friendly, but they lost the credit card authorization from my company twice, had to have it emailed to them, and then... More

Was this review helpful? Yes
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

I appreciate you taking the time to share your experience at the Fairfield Inn Indianapolis Airport. I am excited to let you know that after renovation all of our rooms will have a refrigerator for our guest to enjoy. Thank you for your kind words, and we hope to have you as our guest again soon. Thank you, Kyla Griesemer... More

Huntsville, Texas
Top Contributor
94 reviews 94 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 10, 2014

Decent enough room for the price, but a few issues make me less inclined to want to make a return trip. First, minimal parking in the front, then when you park in the back, there's no entrance from the back--who designs a hotel that way? Platinum Elite customer whose profile requests a high floor room and often gets upgraded from... More

Was this review helpful? Yes 2
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

I apologize that we did not meet your needs during this stay. We want our guest to experience the Marriott quality of service you expect when choosing our hotel. I am sorry we did not do this for you. We do appreciate your loyalty to Marriott and hope that you do give us another chance to make your next stay... More

Grand Rapids, Michigan
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 1, 2014

We were warmly welcomed and quickly checked in. Our room was artfully arranged with a cozy sleeping area and up to date living area. An early evening call from the manager gave us an opportunity to correct any inconveniences (there were none). The bed was comfortable and we slept well. We mentioned that we had to leave before the breakfast... More

Was this review helpful? Yes
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

We appreciate your comments, and are so happy you enjoyed your time with us. We are always excited to know that our guests had ease and comforts while staying. We hope that you will visit again if ever in the area. Best Regards, Kyla Griesemer More

Martin, MI
Contributor
19 reviews 19 reviews
12 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 31, 2014

This hotel is a very good price, especially for what you get. The rooms are smaller, but only in them to sleep. The rooms don't have fridges. Only problem we had was the water in the tub didn't drain very fast, but the water pressure is amazing! Breakfast in the morning was very good. Biscuits and gravy, waffles, eggs, bagels,... More

Was this review helpful? Yes
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for taking the time to review our hotel. We strive to ensure that you get the service and quality expected when choosing to stay with Marriott. I am so happy to let you know that we are starting renovations, and after it is all finished every room will be equipped with a refrigerator for our guests... More

Dayton, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014

I received a qr code in my key packet to write a review on my stay for two nights at this property. I have never used Trip Advisor to write a review so I figured I would give it a shot. I've stayed here many times and this must be a new thing. It is genius! I work in the... More

Was this review helpful? Yes 1
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for taking the time to write such a wonderful review about the staff at the Fairfield Inn Indianapolis Airport. It gives me such pride in being able to share your words to help recognize the service they are delivering. While the hotel is ready to start renovation in the next few weeks we know that our... More

1 review
5 of 5 stars Reviewed July 24, 2014 via mobile

I arrived later than expected and Elizabeth at the front desk was very pleasant. I asked about all the places to eat in the area close by. She pulled out menus for me to review. I also needed a boarding pass for the next day but the computer was tied up. She offered to check me in and printed the... More

Was this review helpful? Yes
kyla g, Front Office Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for taking a moment to recognize the staff at the hotel. I am so happy to know to know you recieved the service your expect when stay at a Marriott property. I will pass on your kind words to the associate. Please come see us agian if you are in the Indianapolis area. Best Regards, Kyla... More

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Additional Information about Fairfield Inn & Suites Indianapolis Airport

Address: 5220 West Southern Avenue, Indianapolis, IN 46241
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Indianapolis Airport 2.5*
Number of rooms: 86
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Also Known As:
Fairfield Inn Indianapolis Airport Hotel Indianapolis
Fairfield Indianapolis
Indianapolis Fairfield Inn

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