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Fairfield Inn & Suites Indianapolis Airport

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5220 West Southern Avenue, Indianapolis, IN 46241
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Fairfield Inn & Suites Indianapolis Airport
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Fairfield Inn & Suites Indianapolis Airport
Fairfield Inn & Suites Indianapolis Airport
Fairfield Inn & Suites Indianapolis Airport
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89 reviews from our community

Traveler rating
    25
    34
    21
    6
    3
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21
13
17
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Geneva, IL
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel must have recently been revamped. The beds were comfortable and all amenities were well done. The food was the standard fare for this level hotel with two attendants keeping things full. It was sold out due to the 500 race and they had plenty of staff to handle the volume including at the front desk. Being close to... More 

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Fort Collins, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

What a great hotel experience ! I walked in and was immediately greeted by Rachel, she is very friendly, efficient & her ability to multi task while providing excellent customer service to everyone is something you don't see a lot of today. The hotel was clean, the coffee was fresh, what're can you ask for?? I'll be back with my... More 

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sedona, arizona
Contributor
14 reviews 14 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

There is nothing better than knowing your hotel is going to be everything you need at the end of a long day. I have depended on Marriott to take care of my family for years. This particular property is staffed with positive people, newly renovated rooms in a quiet location, nice indoor pool, great breakfast bar in the morning and... More 

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Brooklin, Maine
Contributor
18 reviews 18 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Generally the Fairfield Inn chain is unremarkable by my experience; however our one night at this Inn demonstrated that staff really make the difference. The night manager was both gracious and very accommodating after a late night arrival and troubled flight. The desk clerk in the morning was unusually personable. The cleaning staff at the breakfast anticipated my late arrival... More 

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Lori B, Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Wshwindsong, Thank you taking the time to tell us about your stay. I am thrilled to hear that you had a good experience with us. Our staff takes pride in providing excellent service to each of our guests. We hope to welcome you back again the next time you visit Indianapolis! Sincerely, Kevin Smith Assistant General Manger 5220 West Southern... More 

Seattle, Washington
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed just one night for the mini marathon and it was a wonderful! The staff was very polite and helpful with local recommendations for places to eat and things to do downtown. I would definitely stay here again! The only drawback is that they aren't as close to the airport as you would expect an airport hotel would be.

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Saint Louis, Missouri
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 21, 2015

Crowded parking lot shared with a Marriott. Hallways and rooms are clean but they look dingy and dark like they all need updating. I feel the room pricing is way out of bounds for this old property. Front desk clerk was friendly at check in. My biggest complaint is the value.

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Lexington, Kentucky
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 12, 2015

Nice, typical Fairfield Inn. Clean rooms, comfortable bed and pillows. Staff was very helpful. However since the new terminal has been built, this location is a 10-15 minute drive to the Indianapolis airport terminal. The neighborhood around the area is older. They said you could pay extra to park there during your trip out of IND, but I would not... More 

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kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for taking the time to talk about your recent stay at the Fairfield Inn & Suites. I am so glad that you felt the hotel was clean and friendly as these are what we strive for every guest to experience when staying. While we are a few minutes further to the new location of the terminal... More 

Oneonta, New York
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 4, 2015

Stopped in overnight on a cross-country trip. Staff was friendly and engaging, but probably needed more training and some infrastructure problems were galling. The pleasant desk clerk had to make a phone call to find out how to check me in since I was a walk-in without a reservation, and then another phone call to find out how to process... More 

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kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank yoiu for your feedback regarding your stay. I have taken the appropriate steps to fix the issues that your experienced, and hope that if you are ever in the Indianapolis area again you will let us give you a perfect stay. Best Regards, Kyla Griesemer General Manager More 

Hampshire, Illinois
Contributor
20 reviews 20 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 15, 2015

We stayed in November 2014 during their renovation and were unable to have a hot breakfast. After writing that review, was told I could have gone across the parking lot to the Residence Inn. That would have been nice to know at that time. I gave them a second chance and booked again. This time, hot breakfast was available but... More 

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Lori B, Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

I am so sorry that you did not have a better experience with us. We pride ourselves on providing a newly renovated hotel with excellent guest service and a quality Marriott product. Our hotel has just finished renovations and has the newest renovation package. The decor is fun and youthful. We are very excited with the results. I apologize about... More 

washington dc
Top Contributor
100 reviews 100 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 20, 2015

On arrival, the requested feather-free room was not ready for us, but they got it done. The hotel is undergoing renovations, so it's all a bit dusty and unorganized at the moment. The clerk, who told us he'd grown up here and knew all about the restaurants, gave us a suggestion to a place that wasn't open anymore (!), but... More 

Was this review helpful? Yes 1
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you for your review regarding your stay at the Fairfield Inn Indianapolis Airport. I would like to apologize again for the issues you had with our shuttle. I hope that you did enjoy your time in downtown Indianapois. We are finishing up the renovaton, and hope that you will give us the opportunity to take care of your needs... More 

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