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Fairfield Inn & Suites Indianapolis Airport

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5220 West Southern Avenue, Indianapolis, IN 46241
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Fairfield Inn & Suites Indianapolis Airport
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Fairfield Inn & Suites Indianapolis Airport
Fairfield Inn & Suites Indianapolis Airport
Fairfield Inn & Suites Indianapolis Airport
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84 reviews from our community

Traveler rating
    21
    33
    21
    6
    3
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21
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24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Louis, Missouri
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Crowded parking lot shared with a Marriott. Hallways and rooms are clean but they look dingy and dark like they all need updating. I feel the room pricing is way out of bounds for this old property. Front desk clerk was friendly at check in. My biggest complaint is the value.

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Lexington, Kentucky
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice, typical Fairfield Inn. Clean rooms, comfortable bed and pillows. Staff was very helpful. However since the new terminal has been built, this location is a 10-15 minute drive to the Indianapolis airport terminal. The neighborhood around the area is older. They said you could pay extra to park there during your trip out of IND, but I would not... More 

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kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for taking the time to talk about your recent stay at the Fairfield Inn & Suites. I am so glad that you felt the hotel was clean and friendly as these are what we strive for every guest to experience when staying. While we are a few minutes further to the new location of the terminal... More 

Oneonta, New York
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stopped in overnight on a cross-country trip. Staff was friendly and engaging, but probably needed more training and some infrastructure problems were galling. The pleasant desk clerk had to make a phone call to find out how to check me in since I was a walk-in without a reservation, and then another phone call to find out how to process... More 

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kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank yoiu for your feedback regarding your stay. I have taken the appropriate steps to fix the issues that your experienced, and hope that if you are ever in the Indianapolis area again you will let us give you a perfect stay. Best Regards, Kyla Griesemer General Manager More 

Hampshire, Illinois
Contributor
20 reviews 20 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 15, 2015

We stayed in November 2014 during their renovation and were unable to have a hot breakfast. After writing that review, was told I could have gone across the parking lot to the Residence Inn. That would have been nice to know at that time. I gave them a second chance and booked again. This time, hot breakfast was available but... More 

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Lori B, Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

I am so sorry that you did not have a better experience with us. We pride ourselves on providing a newly renovated hotel with excellent guest service and a quality Marriott product. Our hotel has just finished renovations and has the newest renovation package. The decor is fun and youthful. We are very excited with the results. I apologize about... More 

washington dc
Top Contributor
100 reviews 100 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed January 20, 2015

On arrival, the requested feather-free room was not ready for us, but they got it done. The hotel is undergoing renovations, so it's all a bit dusty and unorganized at the moment. The clerk, who told us he'd grown up here and knew all about the restaurants, gave us a suggestion to a place that wasn't open anymore (!), but... More 

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kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you for your review regarding your stay at the Fairfield Inn Indianapolis Airport. I would like to apologize again for the issues you had with our shuttle. I hope that you did enjoy your time in downtown Indianapois. We are finishing up the renovaton, and hope that you will give us the opportunity to take care of your needs... More 

Huntsville, Texas
Top Contributor
139 reviews 139 reviews
41 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed January 12, 2015

I wrote a less positive review of this property after my previous visit, and now, after a return trip, am pleased to give them a more positive review. They just went through some growing pains of a remodel, and now can be considered a good choice near the airport. It's not a high-end property, but the staff seems to care... More 

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kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for taking the time to write your review. I am so glad that you gave us another chance to make your stay as expected when staying with Marriott. It is fabulous to hear you enjoyed your stay much better after the renovation. We are truly excited as well about sharing our new hotel. Best Regards, Kyla... More 

Muncie, Indiana
Top Contributor
172 reviews 172 reviews
31 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 6, 2015

Pros: Overall a good stay. Rooms are clean. Great price. Breakfast was good - not huge, but good. Staff was great. Cons: I'm a little concerned that the hotel management posted on TripAdvisor that the pool has been repaired, that is not the case. The pool is still under repair and is closed! We were invited to walk to the... More 

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Lori B, Guest Relations Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

I apologize, we did have an unexpected delay with opening our fully refinished pool. Our dehumidification unit broke and had to be ordered which has caused the delay from our original completion date. I understand that in Winter it is a huge impact to guests to go across the parking lot to our sister property and use their facility. I... More 

Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 1, 2015

Although this hotel is under a much needed remodel, it is still very clean. The bed was harder than I like, but hopefully after the rooms are updated, that will be fixed. The room was clean, which is great. The workout room was closed because of the remodel, but luckily the Residence inn workout room next door was available for... More 

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Lori B, Guest Relations Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you for taking the time to share your experience. We use our feedback to help educate our staff with the fact that their actions impact your experience. I apologize for the early breakfast pull. We do an extrordinarily early breakfast at 5am weekdays but it should never be pulled prior to 9am. I apologize. Our renovation is long awaited,... More 

Senior Contributor
42 reviews 42 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 2, 2014

I'm a Marriott girl so this was a disappointment overall. No pool, no real breakfast (only limited brown bag items), no business center (although I was told I could walk over to their other property in the freezing cold). The front desk help was very nice and tried to help out when possible and they did have a shuttle to... More 

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Lori B, Guest Relations Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Currently we are 1/2 way complete with guest room renovations currently the pool has been completed and is being filled for use. As of this week the only rooms available for guest use are completely renovated. We apologize that you were not happy with your stay, we are so excited to have a completely new hotel for our guests and... More 

eastern shore, maryland
Contributor
14 reviews 14 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 2, 2014

I stayed here one night earlier this year. When traveling for business, I stay almost exclusively at Marriott brand hotels. This is the worst marriott i ever stayed at and i was very suprised they are allowed to be flagged as such. For example, the room was extrememly dated, the wall paint and carpet was past it's time for updating.... More 

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Lori B, Guest Relations Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

We currently are under long overdue renovations and very excited for the updates. To date we have just over 1/2 the hotel completely renovated with new carpet, wallpaper, furniture, bedding, artwork. The new Fairfield look is young hip and very modern. We LOVE the new look. I apologize that you had an issue during your stay, we have addressed the... More 

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