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All 183 Indianapolis hotels

Fairfield Inn & Suites Indianapolis Airport

2.5 of 5 Hotel   |   5220 West Southern Avenue, Indianapolis, IN 46241
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Ranked #83 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
evieao washington dc
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80 reviews from our community

Traveler rating
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    33
    17
    6
    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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washington dc
Top Contributor
94 reviews 94 reviews
22 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

On arrival, the requested feather-free room was not ready for us, but they got it done. The hotel is undergoing renovations, so it's all a bit dusty and unorganized at the moment. The clerk, who told us he'd grown up here and knew all about the restaurants, gave us a suggestion to a place that wasn't open anymore (!), but... More 

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Huntsville, Texas
Top Contributor
116 reviews 116 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I wrote a less positive review of this property after my previous visit, and now, after a return trip, am pleased to give them a more positive review. They just went through some growing pains of a remodel, and now can be considered a good choice near the airport. It's not a high-end property, but the staff seems to care... More 

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kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for taking the time to write your review. I am so glad that you gave us another chance to make your stay as expected when staying with Marriott. It is fabulous to hear you enjoyed your stay much better after the renovation. We are truly excited as well about sharing our new hotel. Best Regards, Kyla... More 

Muncie, Indiana
Top Contributor
126 reviews 126 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros: Overall a good stay. Rooms are clean. Great price. Breakfast was good - not huge, but good. Staff was great. Cons: I'm a little concerned that the hotel management posted on TripAdvisor that the pool has been repaired, that is not the case. The pool is still under repair and is closed! We were invited to walk to the... More 

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Lori B, Guest Relations Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

I apologize, we did have an unexpected delay with opening our fully refinished pool. Our dehumidification unit broke and had to be ordered which has caused the delay from our original completion date. I understand that in Winter it is a huge impact to guests to go across the parking lot to our sister property and use their facility. I... More 

Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although this hotel is under a much needed remodel, it is still very clean. The bed was harder than I like, but hopefully after the rooms are updated, that will be fixed. The room was clean, which is great. The workout room was closed because of the remodel, but luckily the Residence inn workout room next door was available for... More 

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Lori B, Guest Relations Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you for taking the time to share your experience. We use our feedback to help educate our staff with the fact that their actions impact your experience. I apologize for the early breakfast pull. We do an extrordinarily early breakfast at 5am weekdays but it should never be pulled prior to 9am. I apologize. Our renovation is long awaited,... More 

Senior Contributor
35 reviews 35 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 2, 2014

I'm a Marriott girl so this was a disappointment overall. No pool, no real breakfast (only limited brown bag items), no business center (although I was told I could walk over to their other property in the freezing cold). The front desk help was very nice and tried to help out when possible and they did have a shuttle to... More 

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Lori B, Guest Relations Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Currently we are 1/2 way complete with guest room renovations currently the pool has been completed and is being filled for use. As of this week the only rooms available for guest use are completely renovated. We apologize that you were not happy with your stay, we are so excited to have a completely new hotel for our guests and... More 

eastern shore, maryland
Contributor
14 reviews 14 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 2, 2014

I stayed here one night earlier this year. When traveling for business, I stay almost exclusively at Marriott brand hotels. This is the worst marriott i ever stayed at and i was very suprised they are allowed to be flagged as such. For example, the room was extrememly dated, the wall paint and carpet was past it's time for updating.... More 

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Lori B, Guest Relations Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

We currently are under long overdue renovations and very excited for the updates. To date we have just over 1/2 the hotel completely renovated with new carpet, wallpaper, furniture, bedding, artwork. The new Fairfield look is young hip and very modern. We LOVE the new look. I apologize that you had an issue during your stay, we have addressed the... More 

Mechanicsburg, Pennsylvania
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 20, 2014

I always stay at Marriott properties mainly because of the consistency. This hotel did not live up to the standard. It is under construction, but it is still older, drab and not as nice as others. No free breakfast either due to construction. The fitness room is also small and underwhelming. There are many other choices in the area.

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Lori B, Guest Relations Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

We apologize that you aparently did not recieve our email from our General Manager informing all incoming guests of the Hotel Renovations. It may have been perceived as spam since it is sent to all arriving guests that are arriving on a certain day prior to their check in date. We do operate two properties in the same parking lot... More 

Middletown, New Jersey
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
3 of 5 stars Reviewed November 13, 2014

Needed a hotel for the weekend. The entire bloomington IN area was full due to football and parents weekend at IU. We decided to stay at the airport which is about one hour from IU. We were pleasantly surprised at the very attentive staff. The room was comfortable. The building was under construction but it did not affect us with... More 

Was this review helpful? Yes
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you so much for taking the time to share the experience you had at the Fairfield Inn Indianapolis Airport. We love hearing about things that we can do to improve our guest experience. We appreciate you and your loyalty to Marriott Hotels. Best Regards, Kyla Griesemer More 

Just outside of Pittsburgh,PA in Ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed November 3, 2014

My husband travels extensively for business. He stayed at this hotel for a one night stay and will never return. There are signs all over the place saying "we guarantee 100% Satisfaction" and that is not the case. These are his thoughts. I was not happy with this stay! I was not aware the hotel was having construction. 1) The... More 

Was this review helpful? Yes
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

Thank you for taking the time to share your experience during your recent stay at the Fairfield Inn Indianapolis Airport. I understand that renovations can be frustrating to our guest and we try to minimize the inconvenience as much as possible. We do have the renovations posted on our website to help the awareness to our guests. I do apologize... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed October 15, 2014

Stayed here after flying in from Orlando. About a 10-15 minute drive from the airport. Very easy to get to; parking wasn't an issue. Room was clean and quiet. Customer service is stellar! Everyone I interacted with was accommodating and made me feel comfortable and at home. Property is a bit dated; however, they were beginning renovations and upgrades the... More 

Was this review helpful? Yes
kyla g, General Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review

We are very excited to hear that you did enjoy your time at the Fairfield Inn Indianapolis Airport. We are getting very close to the end of renovation and cannot wait to share our amazing new hotel with our valued guests. Thank you for your time, and I hope you will visit us on your next trip to Indianapolis. Best... More 

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Additional Information about Fairfield Inn & Suites Indianapolis Airport

Address: 5220 West Southern Avenue, Indianapolis, IN 46241
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Indianapolis Airport 2.5*
Number of rooms: 86
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Also Known As:
Fairfield Inn Indianapolis Airport Hotel Indianapolis
Fairfield Indianapolis
Indianapolis Fairfield Inn

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