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All 184 Indianapolis hotels

Residence Inn Indianapolis Airport

3.0 of 5 Hotel   |   5224 West Southern Avenue, Indianapolis, IN 46241
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Ranked #54 of 184 Hotels in Indianapolis
A recent review
4 of 5 stars Reviewed August 20, 2013
GBcook Gatlinburg, Tennessee
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52 reviews from our community

Traveler rating
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    16
    12
    4
    2
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12
9
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24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Residence Inn Indianapolis Airport
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Gatlinburg, Tennessee
1 review
4 of 5 stars Reviewed August 20, 2013

i have stayed before here many times an was surprised when a room that would usually go for 89 a night was moved to 199 a night ...i was needing to being indy an did not know that i was going to be there on as a busy weekend as i was but that was still no need to jack... More

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kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you for taking the time to write a review on the Residence Inn Airport. I apologize that we were unable to meet your needs on rates during your visit to Indianapolis. This particular time the city was sold out for several days with two very large events of Gen Con and Moto GP. As we like to offer discounted... More

Fort Myers, Florida
Top Contributor
100 reviews 100 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed August 14, 2013

My husband and I stayed there for one night to be able to get the airport early. It was quiet, clean, and convenient. I wish they would serve breakfast earlier as they are close to the airport, and a lot of people leave early in the morning. The hotel shuttle only runs on the 1/2 hour, so you have to... More

Was this review helpful? Yes
kyla g, Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you very much for your review of the hotel. We are so glad that you found the hotel clean, and accomodating as that is what we look provide for our guests everyday. We also welcome and appreciate your suggestions, and will definitely look into providing some breakfast items at an earlier time so that those flying out in the... More

Grosse Pointe Farms, Michigan, United States
1 review
5 of 5 stars Reviewed August 9, 2013

I selected the Residence Inn for a second year in a row when I needed well over a dozen rooms for co-workers and guests I (and my company) were hosting for a national event. I remember the Chairman of a Major Premium Hotel once telling me that "The first two minutes --and their experience within those minutes -- that the... More

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kyla g, Manager at Residence Inn Indianapolis Airport, responded to this review

Scott, Thank you very much for your wonderful note here. I am thrilled that you chose our hotel for the second year in a row, and that you were extremely pleased with the outcome of your stay. We strive for a great guest experience, no matter if it is at 3 in the morning or 3 in the afternoon, and... More

Prescott, Arizona
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 7, 2013

I chose this hotel while visiting Indianapolis to attend my son's MBA graduation. The area is quiet, the hotel is clean and the staff was very friendly and helpful. A shuttle runs to and from the airport but you will need a car if you want to get around downtown as it's not at the heart of things. I didn't... More

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kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you so very much for taking the time to review our hotel. Our hotel motto is "clean and friendly" and we are very glad that you were able to experience both aspects of this while you were with us. We are also glad that you enjoyed our hot complimentary breakfast buffet and some of our board games as well!... More

Maryland, United States
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 4, 2013

We were greeted with a friendly reception, warm fire, and refreshing drinks. Our room was very comfortable sized room. The bed was just average. The thermostat was temperamental. I was either too hot or too cold all night. The breakfast was just average at best but a nice variety.

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kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you very much for your response. I am pleased that you felt welcome upon your arrival to the hotel. We are dedicated to delivering world class service to all of our guests. I also appreciate you bringing to my attention the other items you experienced during your stay. We continue to focus on any items we can improve upon.... More

Madison, Wisconsin
Senior Contributor
47 reviews 47 reviews
47 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed August 16, 2012

I stayed with my family at the Residence Inn Indianapolis Airport in August 2012 for a multi-day event in downtown Indy. We chose the hotel because of the price - about half as much as for the downtown hotels, which more than made up for the minor cost of driving to downtown and parking (never more than $10 for the... More

Was this review helpful? Yes 1
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you for taking the time to fill out a review of our property. I am happy to let you know we take into consideration all of the opinions and comments we read to help ensure we deliver the highest level of expectations to all of our guests. The Indianapolis Airport did in fact relocate to the southwest side a... More

Chicago, Illinois
Top Contributor
65 reviews 65 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 18, 2012

staff is friendly. rooms are getting a little bit dated and showing some signs of wear. overall the property was clean though which can overshaddow other small wear issues. some examples of wearing include frayed carpet between bedroom and bathroom in room 231 and cabinetry in bathroom were a bit dated and worn. again, place was spotless and staff was... More

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you very much for your response. We strive for continuous improvement and appreciate you offering some suggestions for areas that need attention in one of our guest rooms. We can not always control what goes into our guest rooms, however we can control how we clean and maintain them, and are thrilled at the fact that you enjoyed the... More

Senior Contributor
35 reviews 35 reviews
33 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 22, 2012

Good stay and nice clean room. Nothing flashy just a nice clean place. Breakfast was good. Staff was outstanding. If the airport is close by I never heard a plane.

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Seattle, Washington
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 30, 2012

To be fair, the staff that I spoke with were very friendly and I tried to get this fixed before I wrote this review BUT my room stayed gross. Day 1, as soon as I walked in the room there was a funky dirty gym bag smell (It took me three days to figure out it was one of the... More

Was this review helpful? Yes 1
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you so much for bringing to my attention the issues you had with the hotel during your stay. We always strive to ensure that each of our guest experience a perfect stay, and I apologize that we failed to deliver that to you. I have made note about the specific items, and we have taken immediate action to ensure... More

Broken Arrow, OK
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 14, 2011

Had a 3 night stay. On the first morning, had no hot water at 6:30am (Friday morning). After contacting the front desk, had hot water by 8am. On second morning, had no water pressure and little hot water. Problem never resolved the entire morning. Breakfast is very good. Good selection. Very few personal items available in their in-house "convenience store"... More

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Additional Information about Residence Inn Indianapolis Airport

Address: 5224 West Southern Avenue, Indianapolis, IN 46241
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Indianapolis Airport 3*
Number of rooms: 95
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Also Known As:
Residence Inn Indianapolis
Indianapolis Residence Inn

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