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All 185 Indianapolis hotels

Residence Inn Indianapolis Airport

3.0 of 5 Hotel   |   5224 West Southern Avenue, Indianapolis, IN 46241
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71%
Ranked #77 of 185 hotels in Indianapolis
A recent review
5 of 5 stars Reviewed May 6, 2014
kevin y lexington ky
  • Reviews (43)
  • Photos (17)
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43 people have reviewed this hotel

Traveler rating
    14
    12
    11
    4
    2
See reviews for
11
7
2
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
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English first
St. Cloud, MN
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We found this online and looking for a hotel close to the airport. I have stayed at this brand before but this one was my least favorite. The room itself (1 BR suite) was decent and had lots of room. Our daughter could not use the pull out couch as a bed cause the mattress is so old and thin... More

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lexington ky
Reviewer
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 6, 2014

We had an issue with marriott chaging multiple rewards nights on our account. Kyla did a great job handling the entire situation and getting this credited back. It took a bit longer than anticipated, but was resolved properly. Great customer service.

Was this review helpful? Yes
Houston, Texas
Top Contributor
155 reviews 155 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 23, 2014 via mobile

Last few business trips been trying out this Marriott line of hotels; I've tried most of their brands and always like Marriott. Appreciate the room suite and ability to stretch out on a full sofa after a full at the office. It's better then lying down on the bed, not good cause you will find yourself falling asleep. I like... More

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kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you so very much for taking the time to review our hotel. Our hotel motto is "clean and friendly" and we are very glad that you were able to experience both aspects of this while you were with us. We do appreciate the time you take to speak of your time spent at the Residence Inn Indianapolis Airport. Thank... More

Saint Louis, Missouri
Top Contributor
163 reviews 163 reviews
40 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed January 31, 2014

Arrived on New Year's Day. First room was great, except the heat wasn't working (and - being a holiday - neither was maintenance). We were immediately upgraded and moved to a room right next door. Quite happy with management's response to the problem. As expected, the room was clean, the bed comfortable, the bathroom was clean. Love having a kitchen... More

Was this review helpful? Yes 1
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

I am delighted that your stay with the Residence Inn Indianapolis Airport was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Sincerely, KYLA GRIESEMER General Manager More

Melbourne, Florida
Top Contributor
52 reviews 52 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 25, 2014

This hotel falls in line with a typical newer style Residence Inn property types, which are the more like a traditional hotel. It still features suites, of course, with kitchens and living spaces though. The location is very convenient for the Indianapolis International Airport. While just a few blocks away it is not in the flight path which greatly helps... More

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kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you for taking the time to share your experience from you recent stay. We love when sour gust share their stories. We hope to see you again in the future. Sincerely, Kyla Griesemer More

Kentucky
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 18, 2013

Although this a typical Residence Inn, the service here was great. This review could have easily been a one star review if it wasn't for the fantastic service! It started out we had just arrived at the Indy airport, we called the hotel and they said the next shuttle would be at 8:30pm. As 8:30 approached we were still waiting... More

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kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you very much for taking the time to comment on our hotel, I will make sure that the staff sees your wonderful remarks about the service you were given. I was here as well for the situation and again apologize for the incident regarding the cab company. We hopefully will see you again on your next visit to Indianapolis.... More

Havertown, Pennsylvania
Contributor
12 reviews 12 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 8, 2013

Residence inn is one of my favorite brands in Marriott, so I've stayed in many. This is the only one that made me feel special. Although the location is not that scenic, the room is standard, the manager was very courteous and provided fresh baked cookies and cold milk on the counter at all times for the guests to enjoy.... More

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kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Angel, Thank you for your review! I am so happy that you enjoyed our treats that we put out for our guests. Our motto here is "clean and friendly", and I am glad that it rang true for you on your visit. Please come back and see us again whenever your travels bring you our way! More

Knoxville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

Residence Inn is my favorite brand of Marriott and as usual everything was as suppose to be. Room was clean bed sheets clean and fresh. Service was excellent! So long story short I highly recommend this hotel for staying at.

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you very much for taking the time to recommend our hotel, it is always great to hear from satisfied guests! More

Dallas, Texas
1 review
5 of 5 stars Reviewed September 23, 2013

Overall the quality of the room, customer service, price and cleanliness was exceptional!! The only issue was that the toilet in my room constantly ran. I should have notified the hotel staff, but I slept so good that it really did not matter. The Mon-Weds meet & greets were awesome, great staff and very clean - LARGE ROOMS.

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you very much for taking the time to comment on our hotel, I will make sure that the staff sees your wonderful remarks in our next meeting. I do apologize about that toilet, but am glad that you found a restful nights sleep with us. Our Social Hour is one of my favorite amenities that we offer, and I... More

Wilmington, Delaware, United States
2 reviews
5 of 5 stars Reviewed September 18, 2013

Very pleased with my room.. Cozy and comfortable.. Home away from home.. Everything you need is available.. Staff extremely friendly and helpful.... Very happy I chose this Residence Inn................................

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you so much for your review of our hotel! We hope to see you back with us very soon. More

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Additional Information about Residence Inn Indianapolis Airport

Address: 5224 West Southern Avenue, Indianapolis, IN 46241
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Indianapolis Airport 3*
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Also Known As:
Residence Inn Indianapolis
Indianapolis Residence Inn

17 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#65 Business Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
The Residence Inn Indianapolis Airport is ideally located near I-465 and I-70 and offers a complimentary airport shuttle service to make it one of the top Indianapolis Airport hotels. This ideal location offers easy access to all of Indianapolis’ top destinations including Indianapolis Motor Speedway, Lucas Oil Stadium, the Indianapolis Zoo, as well as the offices of Eli Lilly, Wellpoint, FedEx, and ExactTarget. Guests love starting their day off right with the complimentary breakfast buffet, and unwinding at the social hour (Mon-Wed evenings). Each of the pet-friendly suites are 50% larger than standard hotel rooms and are highlighted by flat-screen TVs, fully-equipped kitchens, and luxury bedding. Guests staying at this Indianapolis Airport hotel enjoy premier amenities and an ideal location to make this one of top extended stay hotels in Indianapolis. ... more   less 
Number of rooms
95

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