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All 183 Indianapolis hotels

Residence Inn Indianapolis Airport

3.0 of 5 Hotel   |   5224 West Southern Avenue, Indianapolis, IN 46241
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Ranked #69 of 183 hotels in Indianapolis
A recent review
4 of 5 stars reviewed 1 week ago
Anthony A Huntsville, Alabama, United States
  • Overview
  • Reviews (48)
  • Photos (17)
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48 people have reviewed this hotel

Traveler rating
    16
    14
    12
    4
    2
See reviews for
12
8
2
22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Huntsville, Alabama, United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for one night on a business trip. The hotel was a bit older and really showing its age. The area wasn't very exciting either. However, the front desk clerk working when I checked in (Rachael) was super bubbly, friendly and very willing to offer up suggestions on where to eat and ect. She really made the stay.... More

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

I appreciate you taking time to express your thoughts on the hotel and staff. Thank you for the wonderful words about Rachel. We strive to give all of our guest with the service they expect when staying with Marriott. I understand your feelings on the hotel, and I am excited to say that we are undergoing a renovation in the... More

Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed over one night in a one bedroom suite. The bed was comfortable but the rooms were small and hard to get around in (including the bathroom.). While the room was clean, the pool area was not. There were chunks of broken grout all over and the hot tub stairs and seating bench also looked dirty.

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

We greatly appreciate your feedback regarding your recent stay. We are driven to ensure all of our guest enjoy their stay and we always strive to deliver the Marriott service our guest expect when traveling with Marriott. I wanted to let you know that we are going through renovation in the next few weeks. We invite you to come back... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

It was very clean. The staff was super nice and extremely helpful!!! The breakfast was always at a great temperature, plenty to eat even if you woke up late. The kitchen in the room was a plus. I could cook in the room and store leftovers in the full fridge. 😁😁

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you for taking the time to share your experience during your stay. We really do appreciate your kind words, and we work hard to ensure our guest enjoy their stay. We hope to see you again in the future! Kyla Griesemer General Manager More

Garland, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Kudos to the employees of this hotel for their integrity, honesty, and efficiency. Very responsible and with a smile. Our room was in excellent condition. Will definitely stay here again if I am in this area.

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

I appreciate that you have taken the time to recognize your stay at the Residence Inn. We strive to give the highest level of service that our guest expect when choosing a Marriott hotel. We hope to be able to provide you with future service if you are in the Indianapolis area again. Thank you, Kyla Griesemer General Manager More

Olathe, Kansas
Top Contributor
97 reviews 97 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 17, 2014

We had a very nice stay here, the staff were quite friendly and helpful. Our room was clean, smelled fresh and the bed was comfortable, Breakfast had a nice selection of hot and cold items and they were being prepared rather than warming pre-packaged items. I was talking to the manager and she said they will shortly start a major... More

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

I really appreciate you taking the time to write about your stay. Thank you for your kind words. We are very excited about the upcoming renovations, and can't wait to share our new hotel with all of our guests. Best Regards, Kyla Griesemer General Manager More

St. Cloud, MN
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 8, 2014

We found this online and looking for a hotel close to the airport. I have stayed at this brand before but this one was my least favorite. The room itself (1 BR suite) was decent and had lots of room. Our daughter could not use the pull out couch as a bed cause the mattress is so old and thin... More

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

I am so sorry that you did not fully enjoy your stay. I completely understand the frustration regarding the sofa sleeper needing to be replaced, and I do apologize. We are getting ready for a full renovation that will start in the middle of next month. I truly am sorry for the inconvenience, and hope that you will give us... More

lexington ky
Reviewer
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 6, 2014

We had an issue with marriott chaging multiple rewards nights on our account. Kyla did a great job handling the entire situation and getting this credited back. It took a bit longer than anticipated, but was resolved properly. Great customer service.

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you so much for taking the time to share your experience. I really do appreciate your kind words, and please know it is always a pleasure ensuring our guest recieve the customer service they deserve. Best Regards, Kyla Griesemer General Manager More

Houston, Texas
Top Contributor
159 reviews 159 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 23, 2014 via mobile

Last few business trips been trying out this Marriott line of hotels; I've tried most of their brands and always like Marriott. Appreciate the room suite and ability to stretch out on a full sofa after a full at the office. It's better then lying down on the bed, not good cause you will find yourself falling asleep. I like... More

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you so very much for taking the time to review our hotel. Our hotel motto is "clean and friendly" and we are very glad that you were able to experience both aspects of this while you were with us. We do appreciate the time you take to speak of your time spent at the Residence Inn Indianapolis Airport. Thank... More

Saint Louis, Missouri
Top Contributor
163 reviews 163 reviews
40 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed January 31, 2014

Arrived on New Year's Day. First room was great, except the heat wasn't working (and - being a holiday - neither was maintenance). We were immediately upgraded and moved to a room right next door. Quite happy with management's response to the problem. As expected, the room was clean, the bed comfortable, the bathroom was clean. Love having a kitchen... More

Was this review helpful? Yes 1
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

I am delighted that your stay with the Residence Inn Indianapolis Airport was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Sincerely, KYLA GRIESEMER General Manager More

Melbourne, Florida
Top Contributor
52 reviews 52 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 25, 2014

This hotel falls in line with a typical newer style Residence Inn property types, which are the more like a traditional hotel. It still features suites, of course, with kitchens and living spaces though. The location is very convenient for the Indianapolis International Airport. While just a few blocks away it is not in the flight path which greatly helps... More

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you for taking the time to share your experience from you recent stay. We love when sour gust share their stories. We hope to see you again in the future. Sincerely, Kyla Griesemer More

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Additional Information about Residence Inn Indianapolis Airport

Address: 5224 West Southern Avenue, Indianapolis, IN 46241
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Indianapolis Airport 3*
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Also Known As:
Residence Inn Indianapolis
Indianapolis Residence Inn

17 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#36 Business Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
The Residence Inn Indianapolis Airport is ideally located near I-465 and I-70 and offers a complimentary airport shuttle service to make it one of the top Indianapolis Airport hotels. This ideal location offers easy access to all of Indianapolis’ top destinations including Indianapolis Motor Speedway, Lucas Oil Stadium, the Indianapolis Zoo, as well as the offices of Eli Lilly, Wellpoint, FedEx, and ExactTarget. Guests love starting their day off right with the complimentary breakfast buffet, and unwinding at the social hour (Mon-Wed evenings). Each of the pet-friendly suites are 50% larger than standard hotel rooms and are highlighted by flat-screen TVs, fully-equipped kitchens, and luxury bedding. Guests staying at this Indianapolis Airport hotel enjoy premier amenities and an ideal location to make this one of top extended stay hotels in Indianapolis. ... more   less 
Number of rooms
95

Questions & Answers

Questions? Get answers from Residence Inn Indianapolis Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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