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Residence Inn Indianapolis Airport

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5224 West Southern Avenue, Indianapolis, IN 46241
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Residence Inn Indianapolis Airport
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65 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wisconsin
Level Contributor
286 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night on a work trip, to be close to airport for early flight next morning. The hotel is about 4 miles from the airport. The room was clean, bed comfortable, and staff friendly. I found ample parking, and it was the Thursday before a holiday weekend. Given the proximity to the airport, the stay was quite... More 

Was this review helpful? Yes
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were in a two bedroom suite. There was a slight odor to the room. We were offered another room and it had the same slight odor. An ozone machine was placed in the room and it seemed to take care of the minor problem. There was a child's toothbrush left from a previous guest, and most critical the toilet... More 

Was this review helpful? Yes
Bryan S, Manager at Residence Inn Indianapolis Airport, responded to this review

Please accept my apologies for not exceeding your expectations during your stay. Coming out of renovations we obviously have some work to do to get back to Marriott standards the guest are use to. Thank you for your business and hope we get the opportunity to serve you in the future. More 

Clinton, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

You won't want to stay at this location if you don't like noise.... the heavy doors on the suites are very loud when they shut unless you know to stop the door and ease it shut you don't know that its going to SLAM shut every time. We heard about 50 door slams before even leaving the room for breakfast... More 

Was this review helpful? Yes
Bryan S, General Manager at Residence Inn Indianapolis Airport, responded to this review

Please accept my apologies for the frustrations and inconvenience we caused during your recent stay with us. I have recently taken the position of General Manager of the property so it good for me to see these comments so I know were my focus needs to be to get property back to the Marriott standards guest expect. More 

Los Angeles, California
Level Contributor
106 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed May 18, 2015

The room (suite) was very well equipped. The hotel swimming pool and exercise room were full of 20 noisy running kids (which is ok), so we asked for a room away of the noise. Had we asked for a room at the end of the corridor, we would not had heard the loud conversations of people returning to their room... More 

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Lori B, Manager at Residence Inn Indianapolis Airport, responded to this review

marathon308, Thank you for sharing your feedback with us. I am so happy to hear that you enjoyed our recently renovated rooms; however, I am so sorry to hear about your experience with the front desk. You should have been moved to another room regardless of how many more arrivals were still coming. I have shared your comments with my... More 

Angola, Indiana
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 2, 2015

Friendly staff and a comfortable stay awaited me at this Residence Inn. In town for University of Indianapolis commencement which is nearby. With 9 of us visiting, these spacious 2 bedrooms (we got 2) and inroom kitchens were perfect.

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you so much for taking the time to share your stay at the Residence Inn Indianapolis Airport. We are very pleased that you and your family had a wonderful stay. We appreciate that you gave us the opportunity to serve you during this special time. Best Regards, Kyla Griesemer General Manager More 

Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 25, 2015

This was my first time to stay at a Residence Inn, but I was very impressed by the friendliness of the entire staff. I had a weeklong stay and everyone there was pleasant to deal with. They have an outdoor basketball court and nice clean rooms. It's just a few miles from the airport and has a Jimmy John's sandwich... More 

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

I am so glad to hear that you had a wonderful stay at the Residence Inn Indianapolis Airport. We are excited to know that you had such a great experience with the staff and hotel. We look forward to having you back if you are ever in the area again. Best Regards, Kyla Griesemer More 

United States
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 8, 2015

We stayed at this hotel while attending the 2015 Men's Basketball Final Four. We only used the room to sleep before going out for the day. We found the hotel comfortable and convenient to downtown Indianapolis and Lucas Oil Stadium without having to pay the high downtown prices. The room was large and the hotel apparently went through a recent... More 

Was this review helpful? Yes
kyla g, Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you for taking the time to let us know about your recent stay. We do appreciate your feedback, and are glad that you enjoyed your stay. More 

Saint Louis, Missouri
Level Contributor
181 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed February 23, 2015

This property is currently being remodeled so construction is present. Room was comfortable but bathroom door would not close properly. Hot buffet breakfast was included in price of room which included eggs and sausage.

Was this review helpful? Yes 1
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

We appreciate your feedback regarding your stay. I am excited to say we have finished renovatio and can't wait to share our new hotel. I apologize for the issue with your door, and we have taken action to ensure that they do close and function properly post renovatio. We hope to see you back again soon! Best Regards, Kyla Griesemer More 

ohio
Level Contributor
99 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed January 22, 2015

This hotel is dated, but it does say that it is getting a makeover in the next couple of months. The staff were friendly. Our room was ok. We did change, but then returned to our original room. The breakfast was on the worse end of the residence inns we have had breakfast in. The pool was clean and the... More 

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you so much for taking the time to let us know about your experience at the Residence Inn Indianapolis Airport. We are indeed just starting our renovation, and hope that you will visit again to see our new hotel. Best Regards, Kyla Griesemer General Manager More 

Richmond, Virginia
Level Contributor
160 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed January 9, 2015

I am glad that I only stay one night in this hotel. My first impression when I walked in the door was dirty. Even though the front lobby personnel was very nice and friendly, which later on I found out she was there because the hotel have some housekeeping issues. She was borrow from Ohio. The room was pretty big... More 

Was this review helpful? Yes
Lori B, Guest Relations Manager at Residence Inn Indianapolis Airport, responded to this review

Dear Deb, I apologize that you had issues with your stay. The hotel is in the midst of a full renovation and we currently have one building complete. I am the Manager you spoke with from out of State, I am here to assist with the hotels needs during Renovations. I have brought your concerns up to our housekeeping supervisor... More 

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