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Residence Inn Indianapolis Airport

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5224 West Southern Avenue, Indianapolis, IN 46241
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Residence Inn Indianapolis Airport
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Residence Inn Indianapolis Airport
Residence Inn Indianapolis Airport
Residence Inn Indianapolis Airport
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62 reviews from our community

Traveler rating
    20
    18
    18
    4
    2
See reviews for
15
11
2
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Los Angeles, California
Top Contributor
106 reviews 106 reviews
74 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago

The room (suite) was very well equipped. The hotel swimming pool and exercise room were full of 20 noisy running kids (which is ok), so we asked for a room away of the noise. Had we asked for a room at the end of the corridor, we would not had heard the loud conversations of people returning to their room... More 

Was this review helpful? Yes
Lori B, Manager at Residence Inn Indianapolis Airport, responded to this review

marathon308, Thank you for sharing your feedback with us. I am so happy to hear that you enjoyed our recently renovated rooms; however, I am so sorry to hear about your experience with the front desk. You should have been moved to another room regardless of how many more arrivals were still coming. I have shared your comments with my... More 

Angola, Indiana
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Friendly staff and a comfortable stay awaited me at this Residence Inn. In town for University of Indianapolis commencement which is nearby. With 9 of us visiting, these spacious 2 bedrooms (we got 2) and inroom kitchens were perfect.

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you so much for taking the time to share your stay at the Residence Inn Indianapolis Airport. We are very pleased that you and your family had a wonderful stay. We appreciate that you gave us the opportunity to serve you during this special time. Best Regards, Kyla Griesemer General Manager More 

Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was my first time to stay at a Residence Inn, but I was very impressed by the friendliness of the entire staff. I had a weeklong stay and everyone there was pleasant to deal with. They have an outdoor basketball court and nice clean rooms. It's just a few miles from the airport and has a Jimmy John's sandwich... More 

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

I am so glad to hear that you had a wonderful stay at the Residence Inn Indianapolis Airport. We are excited to know that you had such a great experience with the staff and hotel. We look forward to having you back if you are ever in the area again. Best Regards, Kyla Griesemer More 

United States
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 8, 2015

We stayed at this hotel while attending the 2015 Men's Basketball Final Four. We only used the room to sleep before going out for the day. We found the hotel comfortable and convenient to downtown Indianapolis and Lucas Oil Stadium without having to pay the high downtown prices. The room was large and the hotel apparently went through a recent... More 

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kyla g, Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you for taking the time to let us know about your recent stay. We do appreciate your feedback, and are glad that you enjoyed your stay. More 

Saint Louis, Missouri
Top Contributor
179 reviews 179 reviews
42 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 23, 2015

This property is currently being remodeled so construction is present. Room was comfortable but bathroom door would not close properly. Hot buffet breakfast was included in price of room which included eggs and sausage.

Was this review helpful? Yes 1
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

We appreciate your feedback regarding your stay. I am excited to say we have finished renovatio and can't wait to share our new hotel. I apologize for the issue with your door, and we have taken action to ensure that they do close and function properly post renovatio. We hope to see you back again soon! Best Regards, Kyla Griesemer More 

ohio
Top Contributor
99 reviews 99 reviews
27 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 22, 2015

This hotel is dated, but it does say that it is getting a makeover in the next couple of months. The staff were friendly. Our room was ok. We did change, but then returned to our original room. The breakfast was on the worse end of the residence inns we have had breakfast in. The pool was clean and the... More 

Was this review helpful? Yes
kyla g, General Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you so much for taking the time to let us know about your experience at the Residence Inn Indianapolis Airport. We are indeed just starting our renovation, and hope that you will visit again to see our new hotel. Best Regards, Kyla Griesemer General Manager More 

Richmond, Virginia
Top Contributor
159 reviews 159 reviews
86 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed January 9, 2015

I am glad that I only stay one night in this hotel. My first impression when I walked in the door was dirty. Even though the front lobby personnel was very nice and friendly, which later on I found out she was there because the hotel have some housekeeping issues. She was borrow from Ohio. The room was pretty big... More 

Was this review helpful? Yes
Lori B, Guest Relations Manager at Residence Inn Indianapolis Airport, responded to this review

Dear Deb, I apologize that you had issues with your stay. The hotel is in the midst of a full renovation and we currently have one building complete. I am the Manager you spoke with from out of State, I am here to assist with the hotels needs during Renovations. I have brought your concerns up to our housekeeping supervisor... More 

Top Contributor
108 reviews 108 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed December 29, 2014

Conveniently located only 10 minutes from the Indy airport and with its own free shuttle this is a great choice. The room was extremely spacious and had a good size fully equipped kitchen. The bathroom counter was very good sized. Breakfast was a step above most with multiple hot choices including eggs florentine breakfast potatoes real oatmeal etc. The breakfast... More 

Was this review helpful? Yes
Lori B, Guest Relations Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you for taking the time to give us your feedback. We appreciate your comments and use them to share with the staff during our daily meetings. It helps us to keep our guests experience in mind and educate the staff to how much they impact every part of your stay. We are glad that you enjoyed your stay and... More 

Orlando, Florida
Top Contributor
82 reviews 82 reviews
57 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 19, 2014

Stayed here one night. I typically would stay Northwest near Park 100 but had an early flight. Front desk person was friendly and helpful with local food choices. Hotel is scheduled for renovations in 2015. Hotel is in good shape and well planned. There are several places to eat within walking distance ( Waffle House, Jimmy Johns). My only issue... More 

Was this review helpful? Yes 1
Lori B, Guest Relations Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you for your feedback. I apologize that you had noise issues, I am sorry that you did not inform our staff so that they could have interceded in your behalf to resolve your issue. I do appreciate your kind words regarding our team. We are very happy to have such a wonderful and caring staff. Thanks for taking the... More 

Nutley, New Jersey
Top Contributor
74 reviews 74 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed November 30, 2014

I'll start with the good. Customer service was amazing. We were only here for one night. when we checked in she found out we were departing an hour before breakfast the next day and offered to have something for us prior to departure. Wake up call, etc. just very friendly. Elevators and hallway were a bit dirty and the furniture... More 

Was this review helpful? Yes
Lori B, Guest Relations Manager at Residence Inn Indianapolis Airport, responded to this review

Thank you for recognizing our Staff for their service excellence! We are in the midst of a full renovation. Currently we have 1 building coming back on line and 1 to go. The new rooms have a spa bathroom feel, updated stainless appliances, granite counter tops, glass cooktops and many enhancements. Please come back and try us again soon! Thanks... More 

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