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Residence Inn Indianapolis Downtown on the Canal

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350 W New York Street, Indianapolis, IN 46202
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1 room 1 guest
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Residence Inn Indianapolis Downtown on the Canal
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228 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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1 review
2 of 5 stars Reviewed 3 days ago NEW

Ok. I'm writing this review after having stayed one week or more at this motel 2 or 3 times per year for the past 4 years. It's been great in the past. Our daughter lives on the canal and we've had many memorable experiences when visiting during our travels from Philadelphia. The place is getting worn around the edges. Marriott... More 

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South Bend, Indiana
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

My family had a fun two nights in Indianapolis and staying at this location made it easy. My nephew and i took our bikes and rode on the Canal and the Cultural Trial for hours. There are people jogging, walking, bike riding, gondola rides into the evening. Indy has a great bike path system going thru downtown, cool neighborhoods, war... More 

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Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you so much for sharing your feedback with us. I am glad you enjoyed your time in Indy. It is a great city with a lot to offer. We look forward to your next stay with us! Thank you and have a great weekend! More 

Dallas, Tx
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice and quiet as well as clean. Excellent location and parking along the canal downtown. The desk personnel are very personable and eager to help. Beds are comfortable and bathrooms adequate. Breakfast is one of the best free ones I have had.

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you for your feedback! I appreciate you recognizing the team. This means a lot to us. I hope you have a great day and hopefully we will see you again in the future. Thank you! More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

Positives: 1. Staff was great. They were very helpful in booking the room for my family using the Zoo/Children's Museum package. Tickets were easy to use and overall saved us money. 2. Location was on the edge downtown putting us less than a mile from restaurants and the zoo. There was always parking available ($20+per day). Eating breakfast overlooking the... More 

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Level Contributor
31 reviews
5 of 5 stars Reviewed 4 weeks ago

They were FANTASTIC with me, my husband, and our dog. Our dog made friends in the hotel. The room was WONDERFUL, especially since it had a full kitchenette with pots and such already there. It is on the canal, which was wonderful for walking. I would DEFINITELY recommend this place.

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Sacramento
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was in Indianapolis for a conference in March 2015 (sorry..this review is a bit late). The staff at the hotel were excellent and very friendly. It appeared that the rooms were recently updated in the last several months with new kitchen countertops, carpet, furniture, and paint (since this was a Residence Inn, I was given a room with a... More 

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Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, thank you for sharing your feedback with us. We certainly appreciate it. I apologize about the unpleasant stay. I can absolutely agree that there were missed opportunities with your stay that could have been handled differently. Either way, you are welcome to get in touch with me at the hotel so we can further discuss this matter. Thank you! More 

Texarcana, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Employees at this hotel will care for your every need. Place was great, quiet, clean. Great location. Walked to city central, my temp work place, museums, bars. I must repeat how incredible service is

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for your feedback! I am glad you had a great stay! More 

Ventura, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

1-First of all I was not greeted as Elite Platinum member like any other Marriott hotel I usually go to ,I am not asking for someone to pat on my back and say thank you for being loyal to Marriott, I just want someone to realize I am a person who stay for extended period of time and obviously would... More 

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, thank you for sharing your feedback with us. We certainly appreciate it. I apologize about the unpleasant stay. I can absolutely agree that there were missed opportunities with your stay that could have been handled differently. Either way, you are welcome to get in touch with me at the hotel so we can further discuss this matter. Thank you More 

Chicago, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 20, 2015

First day I arrived, I took a lipstick smudge towel that was folded neatly for me to use to the front desk and asked for all new ones. I cleaned my room with a vacuum I brought because it was leftover goldfish under the table and crumbs mixed with fur on the floor. Now today I couldn’t take it. I... More 

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, thank you for your feedback. I am so sorry about the issues you had experienced. I am absolutely embarrassed reading about the cleanliness problems you had. Typically we pride ourselves with excellent customer service and cleanliness. As of the pool, the hotel staff checks the chemicals three times a day; once a week an outside vendor does pool testing... More 

1 review
2 of 5 stars Reviewed July 19, 2015

Be aware of the parking fee and additional fees (occupancy tax)... They failed to mention that part when I called to book reservations! When checking out and negotiating with the front desk we were given zero help, the lady was rude, telling us that their rates were significantly lower than the JW Marriott which was irrelevant! We did enjoy staying... More 

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you for your feedback. I apologize we were not able to meet your expectations. I understand nobody likes paying for parking unfortunately hotels and business located in downtown areas charge for parking in most if not all major cities in the country. In terms of the taxes, we are required by the state of Indiana and city of... More 

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