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Residence Inn Indianapolis Downtown on the Canal

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350 W New York Street, Indianapolis, IN 46202
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Residence Inn Indianapolis Downtown on the Canal
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Residence Inn Indianapolis Downtown on the Canal
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197 reviews from our community

Traveler rating
    108
    63
    18
    6
    2
See reviews for
70
32
6
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

My family and I stayed here for two nights. First the good the front desk staff was very helpful and nice. The breakfast was pretty good although they let a lot of local police officers inn to eat for free which seemed odd to me. I am a platinum with Marriott and specifically requested a room on a high floor.... More 

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, I apologize for the unpleasant experience. I am not sure why your request for high floor was not honored. However, I will be sure to review our room blocking procedures with the front desk team. If you would like to further discuss your stay, please contact me at the hotel - 317 822 0840. Thank you More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My son and I stayed at this property April 2-7 while attending the Final Four in Indianapolis and had a wonderful stay. With any large event, the hotels, restaurants, and other businesses are going to be extremely busy but every member of the staff was friendly and upbeat during every interaction(even though many of them seemed to get very little... More 

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for the great feedback. I am glad you enjoyed the little gifts. It was great having you here; hopefully you will get to stay with us again in the future. Thank you! More 

Contributor
18 reviews 18 reviews
17 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here when visiting Indianapolis for a college visit. Jeanie was great! She went above and beyond and really made our stay better. The room itself was somewhat small and could benefit from updating. We could also hear the guests in the next room, although they were not being noisy. Overall because of the great staff and location I... More 

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for the great feedback! I am glad Jeanie and the team was able to take care of you! More 

rhode island
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here couple of times and always had a very good experience. Serves good breakfast, closer to downtown and more than anything the staff is very courteous. Would highly recommend this place for your stay.

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for the feedback! I am glad you enjoyed your stay with us. We appreciate it! More 

Cincinnati, OH
Top Contributor
305 reviews 305 reviews
121 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed March 8, 2015

We stayed here one night while in town. The location is convenient to a lot of places and is right on the canal which is very nice. Breakfast was very good-crowded. There was a supply closet or something by our room and we could hear anytime anyone got anything out of it-which was loud, but stopped in the afternoon. Also... More 

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for taking the time to review our hotel. We appreciate your feedback! If you would like to further discuss your stay, please get in touch with me at the hotel - ph. 317 822 0840. Thank you! More 

Chicago
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed January 25, 2015

This was my first time staying at a Residence Inn. I typically stay at Hilton properties because my husband is a reward member with them. We stayed here because of a swim team meet this past weekend Jan 23-25. Our hotel room was clean and a decent size, but the beds in our room were terribly old and uncomfortable and... More 

Was this review helpful? Yes 3
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you for taking the time to review our hotel. I wanted to apologize about the issues you had experienced at our hotel. Personally, I was very surprise to read your comments. Typically our guests love the breakfast food and the breakfast team. I was not at work that particular weekend so I am not sure if something went... More 

Indianapolis, Indiana
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 21, 2015

We booked a week at this hotel using Marriott Rewards points during our move so that we could have a comfortable place to sleep until we had everything set up at our new place. The hotel is nice enough - check in was ready. The rooms are nice and clean and are furnished as expected for a Residence Inn. We... More 

Was this review helpful? Yes 2
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, I am so sorry to hear about the issues you had experienced at our hotel. It is unfortunate you were not able to have a relaxing stay. If you would like to further discuss the issues you had encountered, please get in touch with me at the hotel - ph. 317 822 0840. Thank you! More 

Top Contributor
61 reviews 61 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 20, 2015

The hotel gives you the extra room you need with larger rooms and sitting area separated from bedroom. This is always a plus because we travel with kids. I give the hotel 5 stars due to customer service which was outstanding from arrival. I had several boxes sent ahead by Fedex and without asking for them they were bringing them... More 

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you so much for your feedback and great comments about the team. We really appreciate it! I am glad you enjoyed your stay. Thank you! More 

State College, Pennsylvania, United States
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 18, 2014

I like the open spaces at the Residence Inn. This one was no exception. Good breakfast and all clean. Internet was strong. I liked that they had tea in the room and complimentary bag of microwave popcorn. The person behind the desk was fine, although she was tired the next a.m., as she pulled a double shift or something. Nice... More 

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for your response. It was great having you here. Hopefully we will see you next time when you are in town. Happy Holidays! More 

Huber Heights, Ohio
Contributor
16 reviews 16 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 8, 2014

My mother, grandson, and I stayed overnight while we were in town for the LegoFest at the Convention Center. The location was great - close to downtown - and the hotel was easily accessible from the traffic patterns. The room was quiet - I had been concerned as we were on the canal-level floor, but the hotel policies on noise... More 

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for the lovely feedback! I am really happy you enjoyed your stay with us! Hopefully we will see you again in the future! Thank you More 

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