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All 182 Indianapolis hotels

Residence Inn Indianapolis Downtown on the Canal

3.0 of 5 Hotel   |   350 W New York Street, Indianapolis, IN 46202 (Downtown Indianapolis)
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Residence Inn Indianapolis Downtown on the Canal
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88%
Ranked #7 of 182 hotels in Indianapolis
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Frenarena Washington, DC
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154 people have reviewed this hotel

Traveler rating
    92
    41
    14
    6
    1
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52
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43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Washington, DC
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just finished a week stay at this property during what was a busy week in Indianapolis in general. Our visit to Indy was for my husband to have surgery at IU Hospital, which was walking distance from the hotel. I chose this hotel based on the location and my loyalty to Marriott. As a platinum member, I have some... More

Was this review helpful? Yes
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for your review. We thank you for all the kind words, and for your loyalty to Marriott. Most importantly we are glad to hear that your husbands recovery was going well enough for you to get to go home early. We truly hope he enjoys a full recovery and you can come visit for a "Fun"... More

Raleigh, North Carolina
Top Contributor
51 reviews 51 reviews
24 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Business trip for the FDIC. As Marriott Platinum member, this hotel did not disappoint! Good breakfast each morning with happy hour in the evenings. Room was very clean with plenty of fresh towels each day. Perfect location with scenic walk along the canal to and from the Convention Center and Lucas Oil Stadium. Located close to numerous eating places.

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KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank your for choosing the Residence Inn on the Canal for your stay during FDIC. Your kind words are humbling, and we thank you for that. Most importantly however, let us thank you for being a Platinum Marriott Rewards member. Your loyalty is what provides us with our careers, and we can't thank you enough for that! We truly appreciate... More

Champaign-Urbana, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I stayed here one night during a busy convention weekend. The hotel was very nice and clean. The room was spacious with one queen bed and a pull-out couch. The staff was very friendly and helpful. The pull-out couch was very uncomfortable and the two of us on it continually rolled to the middle. The only other issue was the... More

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KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for taking the time to provide feedback on your stay with us. We are very happy to hear that you found the staff and cleanliness of the hotel to meet expectations. We do hate to hear when other guests or noise issues affect a guest stay. We continually work to take efforts that keep noise to a minimum,... More

Oklahoma City, Oklahoma
Top Contributor
50 reviews 50 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here on a business trip and was very please with the facilities, the staff and the breakfast and evening happy hour. The staff was very attentive to anything we needed. Evening happy hour had salad available for those who did not want something heavy. And the breakfast included fruit and yogurt along with eggs, meat, waffles, bagels.

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KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for choosing our hotel for your visit to Indianapolis, and for taking the time to review your stay with us. We are glad that you enjoyed the different complimentary food offerings, but more enjoyable is to hear that the staff took good care of you. We strive to be the friendliest hotel in the Indianapolis area, and your... More

Terre Haute, Indiana
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed there as a group part of a bachelorette party weekend. Some girls traveling all the way from Florida and Chicago, we wanted to ensure we stayed in a hotel that would be comfortable, accommodating, and worth the cost. Upon arrival, the bachelorette was met with balloons, a congratulatory card, and complementary wine in the fridge. The staff was... More

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KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

We are glad you chose our hotel for gathering and celebration with your friends! We wish you nothing but the best moving forward, and hope to have you back as a guest with us soon. Thank you, Kirby Brown More

Ann Arbor, Michigan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a typical medium priced hotel with a nice room, free breakfast,perfect for traveling....but....the staff here was on of the nicest, most accommodating, service oriented group of people I have seen. The General Manager helped me out, as I had a brief viral illness during my 4 day stay. One of the staff had been management at another Marriot... More

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KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for taking the time to review your stay with us. I'm glad that you are feeling better! We strive to be the cleanest and friendliest hotel in Downtown Indianapolis, so your words are music to our ears. Thank you very much, and we look forward to your next trip in. Kirby Brown More

La Grange, Illinois
1 review
5 of 5 stars Reviewed February 2, 2014

But this came very close! The suites were so comfortable and provided all we needed and more! Traveling with kids and grandparents, we loved having the flexibility to stay in and have dinners together (especially on a snowy weekend). The kitchens were stocked just like home and everyone had enough space to be happy. The fireplace was amazing on cold... More

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KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for choosing the Residence Inn for your trip to Indianapolis! We are very excited to hear that you enjoyed your stay. It is a truly wonderful feeling when such kind words are expressed, but it is truly our goal to make sure everyone enjoys their stay as much as possible. We hope to see you on your next... More

Libertyville, Illinois
Top Contributor
55 reviews 55 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 30, 2014

It's true that parents should control their own children, and teach them hotel etiquette. But sometimes a hotel staff should intervene. Last weekend, the hotel was overrun by kids in Indy here for a swim meet. They were pressing all the buttons on the already-slow elevators, and absconding with luggage caddies, making unloading our car a nightmare. They were loud... More

Was this review helpful? Yes
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for your review. We want everyone to enjoy their stay as much as possible. Please know that we do schedule extra staff members late into the early morning hours to try and maintain an acceptable noise level. I am sorry to hear that our efforts were not enough on this specific weekend. We will continue to work at... More

Chicago, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2014

I am always suspect of glowing reviews but know this: Yes, I really stayed there and No they didn’t pay me to write this review. Simply stated, I cannot say enough good things about this hotel. We were in Indy for a swim meet at the Natatorium. We chose the Residence Inn for the simple reason that the swim team... More

Was this review helpful? Yes 2
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that you enjoyed your stay, and we certainly hope to have you back as our guest in the future. Kirby Brown More

ohio
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 19, 2014

We stayed here in January for the Cheer Nationals. This hotel was just far enough from the convention center that not many cheerleaders were staying here! The front desk staff took care of us like we had been coming here for years! Our room was upgraded from a one bed suite to a 2 bedroom suite. This made living with... More

Was this review helpful? Yes
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you very much for taking the time to review our hotel. We do consider ourselves downtown with a suburban experience, close to the action but far enough away to relax. We are glad you enjoyed your stay and we certainly hope to have you back as our guest on your next trip to Indy. Sincerely, Kirby Brown More

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Additional Information about Residence Inn Indianapolis Downtown on the Canal

Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Residence Inn Indianapolis Downtown On The Canal Hotel
Residence Inn Indianapolis
Indianapolis Residence Inn
Address: 350 W New York Street, Indianapolis, IN 46202
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Indianapolis
#12 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Official Description (provided by the hotel):
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal and the newest product in downtown Indy with our recent 2012 renovations! Be the first to experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32” flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 
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