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Residence Inn Indianapolis Downtown on the Canal

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350 W New York Street, Indianapolis, IN 46202
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Residence Inn Indianapolis Downtown on the Canal
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Residence Inn Indianapolis Downtown on the Canal
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208 Reviews from our TripAdvisor Community

Traveler rating
    116
    66
    18
    6
    2
See reviews for
73
34
7
60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Wayne, Indiana
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our 2nd stay at this Residence Inn and nearly everything was perfect. We were considering a Bed & Breakfast but knew this place was a reliable alternative with high standards and within walking distance of the places we wanted to visit. Brought our swim suits this time and the only disappointment was the whirlpool. Only 3 of the... More 

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

At check in we already knew we would be coming back to this hotel. The staff was excellent and the room was awesome. Lower level with a beautiful view of the canal. We only stayed one night on our way home and wish we'd been able to spend more time. We had an accident with one of the showers, the... More 

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PhilipFo
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Traveled to Indy for work and we stayed at this location for two weeks. Residence Inn are very consistent across the county for room, but this one had one of the best staff. Staff was very friendly and made sure that your stay was pleasant. Next time in town would stay there a again.

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boston
Top Contributor
81 reviews 81 reviews
16 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay here every year for a friends get together. Rooms are pretty nice, full size fridge, stove, microwave, utensils. Stay are super friendly. The location is fantastic. Probably getting close to needing some updates. Carpet and bathroom are getting worn out. Breakfast is good and included.

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Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I am happy to stay there and the service, cleanliness, ambiance is really good. There is an good effort from the hotel administration guys to keep the boarder know each other by allowing them joining a small get together. I think there needs some improvement a bit.

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Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for the great feedback! I am glad you enjoyed your stay! More 

South Windsor, Connecticut
Top Contributor
124 reviews 124 reviews
27 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I cannot say enough good things here starting with the front desk upon arrival, the lobby, the canal, on which the property sits, our room and management. I need to make special mention of two managers. Firstly, Rachel: pleasant, courteous, knowledgeable, sweet and I can't leave out very attractive. Secondly, Sylvia: we had an issue that was resolved above and... More 

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Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, thank you so much for the incredible comments. Rachel and I truly appreciate the recognition. I am glad you had a great stay. I hope we get to see you again in the future. Thank you, take care! More 

Mason, Ohio
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a GREAT surprise this was! We read it was "on the canal" but had no idea what that really meant. Indianapolis has done an amazing job of reinvigorating their city and this hotel takes full advantage of those changes. The location on the canal is perfect for walking to a variety of restaurants, the state capitol, museums, memorials...or just... More 

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Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for the great review and talking to me on the phone. It sounds like you guys had a great time in Indy. We look forward having you stay with us again in the future! Take care. More 

Park Falls, Wisconsin
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel was beyond what we expected. The location was perfect. The front desk associates were customer-focused. We received a complimentary upgrade to a 2 bedroom suite which fit our family perfectly. The city view from our window was spectacular. The breakfast was great every morning. The room was immaculate. The hotel is pet friendly. This is the first hotel... More 

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Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for the great review! I am glad you enjoyed your stay. Take care! More 

Oklahoma
Top Contributor
342 reviews 342 reviews
141 hotel reviews
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I've reviewed so many Residence Inns, that I have almost run out of words. Fortunately we've only had one "iffy" experience. This one in Indianapolis was right up there with the rest. We feel that we are home when we arrive especially when we are able to have our 2 bedroom, 2 bath suite. We always look forward to their... More 

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Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, thank you so much for the great review and repeat business! We appreciate the loyalty! More 

Buckeye Lake, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2015

This hotel has an excellent location for any downtown functions. Very clean and spacious. Daniel at the front desk was awesome. Quiet spot that overlooks the canal. I'd stay here again in a heartbeat!

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for the great feedback and recognizing Daniel! We appreciate your business! More 

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