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Residence Inn Indianapolis Downtown on the Canal

3.0 of 5 350 W New York Street, Indianapolis, IN 46202
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Certificate of Excellence 2014
Residence Inn Indianapolis Downtown on the Canal
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Residence Inn Indianapolis Downtown on the Canal
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190 reviews from our community

Traveler rating
    106
    60
    17
    6
    1
See reviews for
67
31
6
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed January 25, 2015

This was my first time staying at a Residence Inn. I typically stay at Hilton properties because my husband is a reward member with them. We stayed here because of a swim team meet this past weekend Jan 23-25. Our hotel room was clean and a decent size, but the beds in our room were terribly old and uncomfortable and... More 

Was this review helpful? Yes 2
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you for taking the time to review our hotel. I wanted to apologize about the issues you had experienced at our hotel. Personally, I was very surprise to read your comments. Typically our guests love the breakfast food and the breakfast team. I was not at work that particular weekend so I am not sure if something went... More 

Indianapolis, Indiana
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 21, 2015

We booked a week at this hotel using Marriott Rewards points during our move so that we could have a comfortable place to sleep until we had everything set up at our new place. The hotel is nice enough - check in was ready. The rooms are nice and clean and are furnished as expected for a Residence Inn. We... More 

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, I am so sorry to hear about the issues you had experienced at our hotel. It is unfortunate you were not able to have a relaxing stay. If you would like to further discuss the issues you had encountered, please get in touch with me at the hotel - ph. 317 822 0840. Thank you! More 

Top Contributor
59 reviews 59 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 20, 2015

The hotel gives you the extra room you need with larger rooms and sitting area separated from bedroom. This is always a plus because we travel with kids. I give the hotel 5 stars due to customer service which was outstanding from arrival. I had several boxes sent ahead by Fedex and without asking for them they were bringing them... More 

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you so much for your feedback and great comments about the team. We really appreciate it! I am glad you enjoyed your stay. Thank you! More 

State College, Pennsylvania, United States
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 18, 2014

I like the open spaces at the Residence Inn. This one was no exception. Good breakfast and all clean. Internet was strong. I liked that they had tea in the room and complimentary bag of microwave popcorn. The person behind the desk was fine, although she was tired the next a.m., as she pulled a double shift or something. Nice... More 

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for your response. It was great having you here. Hopefully we will see you next time when you are in town. Happy Holidays! More 

Huber Heights, Ohio
Contributor
16 reviews 16 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 8, 2014

My mother, grandson, and I stayed overnight while we were in town for the LegoFest at the Convention Center. The location was great - close to downtown - and the hotel was easily accessible from the traffic patterns. The room was quiet - I had been concerned as we were on the canal-level floor, but the hotel policies on noise... More 

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for the lovely feedback! I am really happy you enjoyed your stay with us! Hopefully we will see you again in the future! Thank you More 

Grand Rapids, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 25, 2014

Always quiet, always clean. I stay here for 2 weeks every year, one in May and one in October. It's reasonable in cost and always clean. It's a great location and everything is close in downtown. Always a great stay.

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for reviewing our hotel. Also, thank you for your business and loyalty! We appreciate it More 

Tiburon, CA
Top Contributor
51 reviews 51 reviews
8 hotel reviews
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed November 12, 2014

Nice Residence Inn, friendly staff, absolutely standard. Nice area around the canal - perfect for walking. A few blocks away from the main downtown region. Slow-ish wifi. GREAT breakfast, nicely refreshed and with great service. One of the best complimentary breakfasts of any Marriott even if I do not like the standard coffee blend.

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for your feedback! I am glad that you enjoyed your stay! More 

Lawrenceville, Georgia, United States
Top Contributor
59 reviews 59 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 7, 2014

Both pros and cons with this place, but overall a good experience. Most of the front desk staff took interest in us, remembered our name, and made a good impression. Sometimes the cleaning staff would forget the trash, but it would be taken care of as soon as we called about it. Very good location to IU and downtown. Loved... More 

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you for your feedbck Misty! Again, I am so glad you guys got to go home happy and healthy. I am very happy for you!!! Stay in touch and take care! More 

Vancouver, Canada
Top Contributor
50 reviews 50 reviews
43 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 2, 2014

I stayed here one night in August 2014 for one night. I checked-in late (24h00) and left around 10h00. The room was large and the breakfast was fine. Nothing dramatic but nothing wrong with it. A solid stay. Good value for a business stay. I had a package delivered to the hotel and it was waiting for me when I... More 

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for the great feedback! We appreciate your business! More 

long island
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2014

The staff were friendly and just couldn't do enough for you. They have excellent cleaning staff and the canal is worth the view. We were here for a hospital visit and it really helped to have the opportunity to get out into some nature and walk. The free food and social evening with wine and beer didn't hurt either. We... More 

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for recognizing our team. This means a lot to us. We appreciate your feedback! More 

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Additional Information about Residence Inn Indianapolis Downtown on the Canal

Address: 350 W New York Street, Indianapolis, IN 46202
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn
Hotel Style:
#13 Family Hotel in Indianapolis
#26 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis

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