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Residence Inn Indianapolis Downtown on the Canal

3.0 of 5 350 W New York Street, Indianapolis, IN 46202
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Certificate of Excellence 2014
Residence Inn Indianapolis Downtown on the Canal
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Residence Inn Indianapolis Downtown on the Canal
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187 reviews from our community

Traveler rating
    105
    60
    15
    6
    1
See reviews for
64
31
6
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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State College, Pennsylvania, United States
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I like the open spaces at the Residence Inn. This one was no exception. Good breakfast and all clean. Internet was strong. I liked that they had tea in the room and complimentary bag of microwave popcorn. The person behind the desk was fine, although she was tired the next a.m., as she pulled a double shift or something. Nice... More 

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for your response. It was great having you here. Hopefully we will see you next time when you are in town. Happy Holidays! More 

Huber Heights, Ohio
Contributor
16 reviews 16 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My mother, grandson, and I stayed overnight while we were in town for the LegoFest at the Convention Center. The location was great - close to downtown - and the hotel was easily accessible from the traffic patterns. The room was quiet - I had been concerned as we were on the canal-level floor, but the hotel policies on noise... More 

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for the lovely feedback! I am really happy you enjoyed your stay with us! Hopefully we will see you again in the future! Thank you More 

Grand Rapids, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Always quiet, always clean. I stay here for 2 weeks every year, one in May and one in October. It's reasonable in cost and always clean. It's a great location and everything is close in downtown. Always a great stay.

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for reviewing our hotel. Also, thank you for your business and loyalty! We appreciate it More 

Tiburon, CA
Top Contributor
51 reviews 51 reviews
8 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed November 12, 2014

Nice Residence Inn, friendly staff, absolutely standard. Nice area around the canal - perfect for walking. A few blocks away from the main downtown region. Slow-ish wifi. GREAT breakfast, nicely refreshed and with great service. One of the best complimentary breakfasts of any Marriott even if I do not like the standard coffee blend.

Was this review helpful? Yes
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for your feedback! I am glad that you enjoyed your stay! More 

Lawrenceville, Georgia, United States
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 7, 2014

Both pros and cons with this place, but overall a good experience. Most of the front desk staff took interest in us, remembered our name, and made a good impression. Sometimes the cleaning staff would forget the trash, but it would be taken care of as soon as we called about it. Very good location to IU and downtown. Loved... More 

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you for your feedbck Misty! Again, I am so glad you guys got to go home happy and healthy. I am very happy for you!!! Stay in touch and take care! More 

Vancouver, Canada
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 2, 2014

I stayed here one night in August 2014 for one night. I checked-in late (24h00) and left around 10h00. The room was large and the breakfast was fine. Nothing dramatic but nothing wrong with it. A solid stay. Good value for a business stay. I had a package delivered to the hotel and it was waiting for me when I... More 

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for the great feedback! We appreciate your business! More 

long island
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2014

The staff were friendly and just couldn't do enough for you. They have excellent cleaning staff and the canal is worth the view. We were here for a hospital visit and it really helped to have the opportunity to get out into some nature and walk. The free food and social evening with wine and beer didn't hurt either. We... More 

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for recognizing our team. This means a lot to us. We appreciate your feedback! More 

Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 20, 2014

We stayed at this property for a one-night, fall family getaway. The location is close to several attractions and our one-room suite had a pretty view of the canal. The suite was in need of some updating (the bathroom was a little worn), but it was clean, spacious and just what our family of three needed. The staff was friendly... More 

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for your feedback! We truly appreciate it! More 

Michigan
Top Contributor
52 reviews 52 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 1, 2014

This is a very nice hotel. The location right on the canal can't be beat. We walked to many museums, walked downtown, walked to the memorials, can walk to the zoo. The people were very helpful about restaurants, locations of things and the food was really good for happy hour and breakfast.

Was this review helpful? Yes 2
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much! We appreciate your feedback! More 

Evansville, Indiana
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 28, 2014

This is the 2nd time we have stayed at this hotel, with this stay being necessitated by our grandson being admitted to Riley Children's Hospital. The front desk was very accommodating, giving us the "Riley" rate, because they knew this was not a trip anyone wants to go on. The hotel staff was again, amazing, and our stay could not... More 

Was this review helpful? Yes 1
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for the great feedback! We look forward to having you folks here next time. Can't wait to see the little buddy get better! More 

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Additional Information about Residence Inn Indianapolis Downtown on the Canal

Address: 350 W New York Street, Indianapolis, IN 46202
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn
Hotel Style:
#8 Family Hotel in Indianapolis
#20 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis

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