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BEST WESTERN Crossroads

2.5 of 5
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7610 Old Trails Road, Indianapolis, IN 46219-6740 (Formerly Signature Inn Indianapolis East)
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BEST WESTERN Crossroads
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Ranked #86 of 183 Hotels in Indianapolis
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143 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bloomington, United States
1 review
1 of 5 stars Reviewed 1 week ago

The staff was great but the hotel was terrible. We stayed with a group that had all kinds of issues. Locks on doors would not work. The entire hotel smelled bad. Rooms were not clean. Our refrigerator was loud. The toilet wouldn't flush properly so you had to hold the handle down. Mattresses on the beds were really bad, sagging... More 

Review collected in partnership with Best Western

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1 review
3 of 5 stars Reviewed 2 weeks ago

This hotel met our basic needs. The cost was reasonable and hotel was clean. Staff were friendly. Some outdated room features (older windows). The breakfast was okay and met our team's needs. We stayed here as a stay and play for a soccer tournament. It was not a noisy hotel; however, it is right near the highway so due to... More 

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your positive feedback. We appreciate your comments! Hope to see you again, Kind regards, More 

Wentzville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Friendly and helpful staff at the front desk. Great price compared to other hotels same weekend. But found hair clump in the tub. "Hot Breakfast" was advertised but options were limited. Coffee was not hot. No workout options on site.

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your comments we appreciate your valuable feedback. Next time you visit be sure to take advantage of Gold's Gym , a few blocks away. Our guests have complimentary use of all of their services! Kind regards, More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Nothing special. Why do they require 200 characters is very silly and cumbersome when posting a review. This seems to be a ridiculous step and would normally prevent me from even posting a positive review. Clearly they don't want you to post a negative review as it keeps saying missing information when all fields are filed out. What a crock.

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your feedback! We appreciate your comments and hope to see you again! Kind regards, More 

Mount Washington, Kentucky
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very clean motel and staff was very friendly. I wasn't too impressed with light switches since they were on some kind of timer. Taking a shower and the bathroom lights went out. Toilet took a awhile to flush. Wasn't too impressed with location since it looked a little run down around the motel. Motel and property was ok though. Overall... More 

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your valuable feedback. It is greatly appreciated! Kind regards, More 

Richmond, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We were in Indianapolis for the Final Four and wanted a hotel that was close to downtown without paying a fortune for the room since we would be spending little time there. This hotel was very convenient to the downtown area. The hotel is older and could use some upgrades. It doesn't have much curb appeal but it was adequate... More 

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your positive feedback. We appreciate your business and it was a great weekend! We all hope to see you again. Kind regards, More 

Hamilton, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is outdated and needs to be upgraded to be competitive. My biggest concern was that the smoke alarm was missing in our room and when I asked for one I was told that they didn't have any. This is a violation of fire regulations and is not acceptable. Safety should be a priority and the hotel clerk didn't... More 

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

My apologies for a less than pleasant experience. I am sorry you were misinformed about the smoke alarm. Those items are a necessity and readily in stock. I'm shocked that my staff told you that and it's unacceptable. The smoke alarm has been replaced and working! Regards More 

Elkton, Maryland
Top Contributor
84 reviews 84 reviews
7 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 22, 2015

This is not a five star property but at the very low price per night, it is definitely a great value play. The morning breakfast is basically limited to waffles, fruit, and coffee but it is free. The rooms were nice and comfortable. Free access to a VERY NICE Gold's gym 1/2 mile away. A few minutes away from downtown... More 

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your honest feedback. We appreciate your kind remarks and you're right...Gold's Gym is awesome and free use of their facilities while being our Guest! Kind regards, More 

Culver, Indiana
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed March 16, 2015

Check in was nice hotel looked great till we got to our room. Lighting in there sucked. Went to take a bath in the morning to find the tub had mildew under where you click to stop the water. It was at water hight so if I had taken a bath it would have been in the bath water. Went... More 

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

My apologies for a less than pleasant experience. We strive to have every guest give us an opportunity to make it right once we are made aware if any issues. I hope you enjoyed the Comic Con convention while in Indy! Regards, More 

Detroit, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 5, 2015

The location was perfect for us. The next day we were headed to Dayton Ohio. The in-room internet was easy to use. The room was comfortable. The only problem I would say was that it didn't have an elevator, but I'm sure they would have found something on the 1st floor if we needed it. Good value for the price.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your nice comments. We appreciate your feedback and hope to see you again when passing thu Indy! Kind regards, More 

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