We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Crossroads

2.5 of 5
Hotel website
Hotel deals
7610 Old Trails Road, Indianapolis, IN 46219-6740 (Formerly Signature Inn Indianapolis East)
Special Offer
1,000 bonus reward points
BEST WESTERN Crossroads
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #107 of 184 Hotels in Indianapolis
A recent review
4 of 5 stars reviewed 5 days ago
teesie1970 Martinsville, Indiana
Add Photo Write a Review

170 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    50
    52
    24
    23
    21
See reviews for
59
23
17
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (170)
  • Mar-May only
    (43)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (26)
All months
Detroit, Michigan
Level Contributor
149 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This hotel is scary! We pulled in late at night. The hotel looks like an abandoned building in a huge parking lot. There were random people sitting in their cars in the parking lot just hanging out in the middle of the night. There is no elevator. The room is filthy. There was blood all over our door. There was... More 

Was this review helpful? Yes
Debbie S, Manager at BEST WESTERN Crossroads, responded to this review

I'm sorry you feel you have to stay such horrible things but yet you stayed with us all weekend. I'm confused.... More 

Martinsville, Indiana
1 review
4 of 5 stars Reviewed 5 days ago NEW

I read reviews from other travelers and thought they were harsh. I had a double room during a busy weekend, the room was decorated nicely, bed was comfortable and clean, and the room was clean. The refrigerator had something on it's seal and the lamp cover looked like it had something spilled on it. But that was not anything I... More 

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your kind words. It is unfortunate that some people feel the need to make us look bad with their "harsh" reviews. I appreciate your honest feedback and hope to see you again! Kind regards, More 

Commerce, United States
1 review
1 of 5 stars Reviewed 1 week ago

Things in the room were broken (shower head) There was a musty smell, the bed was uncomfortable, there is no elevator, the interior was run down. The area is not safe and the people that stay there are scary! Drunk people walking around, one room had a doberman in it! Would not recommend this hotel!

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

I'm saddened that you are exaggerating the condition of this property. Why wasn't this reported to the front desk if it was so terrible? More 

Travelers are raving about these Indianapolis hotels

Wildwood, United States
2 reviews
1 of 5 stars Reviewed 1 week ago

I stay at Best Western all the time and this hotel is not up to par with the rest of Best Western. Our first room 235, stunk of cigarette smoke. The staff politely moved us to another room, 136. It was very moist and stunk also but we stayed there because there were no more rooms. It was very difficult... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your comments. We try very hard to keep our Hotel smoke free, unfortunately some people do not adhere to the law of non smoking. My apologies we did not meet your expectations. I hope in the future you will give us another chance to get it right! Regards, More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Baseball tournament, staying with team. The good: fresh paint an carpeting and well maintained with friendly service. Has nice outdoor swimming pool and reasonable rates. The bad: no elevator, but only two stories. Breakfast area too small and food choices limited with no fruit. Good small refrigerator and freezer, but noisy when it comes on and shuts off. The ugly:... More 

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for you comments. We are in the process of remodeling and good things to come! Unfortunately we are an older property with no elevator! Regards, More 

3 of 5 stars Reviewed 1 week ago

My family (a 23-, a 21-, and a 19-year old plus our middle-age mother) is traveling from Springfield, MO to Maine. Right as we pulled out of our driveway, our air conditioner went out. After 8 hours of traveling in the hot, humid weather with windows down, we were sweaty, tired, and mentally worn out from the loud wind in... More 

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your positive feedback. I am happy we could accommodate your family at such short notice. We hope to see you back soon! Kind regards, More 

Green Bay, Wisconsin
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Dirty rooms and disgusting sticky carpeting. We would not recommend going barefoot in these rooms. Outlet cover behind our chair was missing. Went up to the desk to have them put it on and it took till the next day to have it put on. We do have two children staying in the room. There was a huge spider on... More 

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your comments. We appreciate your honest feedback and have addressed the carpet situation with a thorough cleaning! We are beginning our renovation very soon and looking forward to a major improvement! Regards, More 

Green Bay, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Dirty carpets, rooms, and hallways. Our feet were sticking to the carpet in the room. Do not go barefoot. Inside and outside were outdated and needs to be remodeled. We were told that the hotel had a makeover for the NCAA and Super Bowl but I disagree. There were no remodeling done.

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your comments. I'm not sure who mentioned we had a makeover...but I'm sorry to say that is not a correct statement. We are in the process of a renovation beginning later in the year! I appreciate your comments, the carpets have been recently cleaned ! Regards, More 

1 review
1 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for a baseball tournament. This hotel has a mold issue. You can smell it when you walk down the hallways. We probably had the best room in the hotel and still had a moldy smell to it. Many people in our group had to change rooms due to the mold and the pet dander. The... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your response. The Hotel does not have a mold issue and unfortunately that rumor spread amongst the baseball group. My apologies that we had a water pipe burst and spilled out onto the hallway carpets that left an unpleasant odor. That situation has been corrected, carpets have been thoroughly cleaned . Regards, More 

Palmyra, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Overall this hotel fell in the poor category. I would say terrible but the breakfast and outside of the building looked very nice. Overall the building is not kept clean, if it was it would not have a smell about it. Our group will not be staying at this hotel in the future.

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your comments. We are making improvements and appreciate your honest feedback, Regards, More 

Questions? Get answers from hotel staff and past guests. Ask a question

28 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2)
Viewed
Hotel & grounds (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Hotel & grounds (9)
Viewed
Dining (5)
Viewed
Room/suite (9)
Viewed
Bathroom (2)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Indianapolis hotels
8.1 mi away
BEST WESTERN Indianapolis South
BEST WESTERN Indianapolis South
#88 of 184 in Indianapolis
3.5 of 5 stars 196 reviews
1.5 mi away
Baymont Inn and Suites Indianapolis
14.6 mi away
BEST WESTERN Country Suites
BEST WESTERN Country Suites
#42 of 184 in Indianapolis
4.0 of 5 stars 164 reviews
Show Prices
Show Prices
Show Prices
1.8 mi away
La Quinta Inn Indianapolis East
La Quinta Inn Indianapolis East
#84 of 184 in Indianapolis
4.0 of 5 stars 218 reviews
1.9 mi away
Candlewood Suites Indianapolis East
Candlewood Suites Indianapolis E...
#74 of 184 in Indianapolis
4.0 of 5 stars 47 reviews
5.4 mi away
La Quinta Inn & Suites Indianapolis South
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay