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BEST WESTERN Crossroads

2.5 of 5
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7610 Old Trails Road, Indianapolis, IN 46219-6740 (Formerly Signature Inn Indianapolis East)
BEST WESTERN Crossroads
Best prices for: 1 room 1 guest
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Ranked #95 of 184 Hotels in Indianapolis
A recent review
4 of 5 stars reviewed 2 weeks ago
Tracy M Fishers, United States
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147 reviews from our community

Traveler rating
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    22
    16
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fishers, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Clean,Convienent worked perfectly for our needs. We were going to the Kenny Chesney concert in downtown Indianapolis. This hotel was located just off the interstate which made it easy for us. The room was clean and updated. Very nice staff, well lit parking lot, close to restaurants, interstate and just about anything else you need.

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you very much for your great comments. I hope you enjoyed the concert and beautiful Downtown Indy! We hope to see you again in the future! Kind regards, More 

Chatham, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for a night when passing through. The location, just off the highway, was perfect for me. Luckily my GPS led me to the entrance way which is off a side street at the back of the property and not obvious when you first see the hotel from the main street, I was given a room on the... More 

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your positive comments! We appreciate your honest feedback. Please come back to visit when in Indy again. Kind regards, More 

Miamisburg, Ohio, United States
2 reviews
3 of 5 stars Reviewed 3 weeks ago

as a company paid stay it was ok at best, however I would not get in my pocket for this hotel. the breakfast was average at best. we were there a week and a half before they put shampoo in our rooms. like I said the company I work for paid or I would have stayed somewhere else for sure.... More 

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your honest feedback. Your comments are a valuable tool in helping us to improve our services . We appreciate that! Kind regards, More 

jaclkson, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

If room had have been clean when I arrived, it would have been ok, but room had not been cleaned. Heat was loud, staff was helpful, location was good, could hear noise form interstate until late at night.

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your comments. We guarantee rooms ready by 3pm and if available before then certainly we welcome you to check in. It was a full weekend and unfortunately we were not able to accommodate an early check in. Next time call ahead and I can assure you we will take care of an early check in. Kind regards, More 

Bloomington, United States
1 review
1 of 5 stars Reviewed April 20, 2015

The staff was great but the hotel was terrible. We stayed with a group that had all kinds of issues. Locks on doors would not work. The entire hotel smelled bad. Rooms were not clean. Our refrigerator was loud. The toilet wouldn't flush properly so you had to hold the handle down. Mattresses on the beds were really bad, sagging... More 

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your comments. My apologizes that we did not meet your expectations. We strive to be proactive in our efforts to provide great service and rooms. Your feedback is positive and helpful! Kind regards, More 

Travelers are raving about these Indianapolis hotels

1 review
3 of 5 stars Reviewed April 13, 2015

This hotel met our basic needs. The cost was reasonable and hotel was clean. Staff were friendly. Some outdated room features (older windows). The breakfast was okay and met our team's needs. We stayed here as a stay and play for a soccer tournament. It was not a noisy hotel; however, it is right near the highway so due to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your positive feedback. We appreciate your comments! Hope to see you again, Kind regards, More 

Wentzville, United States
1 review
3 of 5 stars Reviewed April 13, 2015

Friendly and helpful staff at the front desk. Great price compared to other hotels same weekend. But found hair clump in the tub. "Hot Breakfast" was advertised but options were limited. Coffee was not hot. No workout options on site.

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your comments we appreciate your valuable feedback. Next time you visit be sure to take advantage of Gold's Gym , a few blocks away. Our guests have complimentary use of all of their services! Kind regards, More 

1 review
3 of 5 stars Reviewed April 13, 2015

Nothing special. Why do they require 200 characters is very silly and cumbersome when posting a review. This seems to be a ridiculous step and would normally prevent me from even posting a positive review. Clearly they don't want you to post a negative review as it keeps saying missing information when all fields are filed out. What a crock.

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your feedback! We appreciate your comments and hope to see you again! Kind regards, More 

Mount Washington, Kentucky
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 12, 2015

Very clean motel and staff was very friendly. I wasn't too impressed with light switches since they were on some kind of timer. Taking a shower and the bathroom lights went out. Toilet took a awhile to flush. Wasn't too impressed with location since it looked a little run down around the motel. Motel and property was ok though. Overall... More 

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your valuable feedback. It is greatly appreciated! Kind regards, More 

Richmond, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed April 9, 2015

We were in Indianapolis for the Final Four and wanted a hotel that was close to downtown without paying a fortune for the room since we would be spending little time there. This hotel was very convenient to the downtown area. The hotel is older and could use some upgrades. It doesn't have much curb appeal but it was adequate... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your positive feedback. We appreciate your business and it was a great weekend! We all hope to see you again. Kind regards, More 

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