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All 183 Indianapolis hotels

BEST WESTERN Crossroads

2.5 of 5 Hotel   |   7610 Old Trails Road, Indianapolis, IN 46219-6740 (Formerly Signature Inn Indianapolis East)
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BEST WESTERN Crossroads
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Ranked #79 of 183 Hotels in Indianapolis
A recent review
3 of 5 stars reviewed 2 weeks ago
agreen46 Toronto, Canada
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129 reviews from our community

Traveler rating
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    16
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    10
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42
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Irvington, KY
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I love the Best Western and I stay as many as 20-30 times per year..This experience was not a good one. There was ice in the parking lot and walkways. The 2nd shift lady was lazy. There was lots of noise in room 110 (across from me). There was 4 garbage cans full of debris in the hallway. The remote... More 

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your honest feedback and concerns. I will certainly address the issues of your stay. Please allow us another opportunity to make it right on your next visit to Indy. We hope to see you again and look forward to hearing from you! Kind regards, More 

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The price was great and was pleasantly with a very nice clean room. The breakfast was better than other hotels we stayed at. We were only there for one night and this was a hotel that we would stay at for a few nights if the opportunity was there.

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you so much for your positive feedback and nice review! We appreciate your comments and hope to see you again! Kind regards, More 

Iowaman1959
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We visit the Indianapolis area several times a year and have previously stayed in hotels in the $100-110 range. No more. We have found our new home away from home in Indy! I admit that I booked the hotel with some reservation but I am delighted with our stay. This is a great hotel and kudos go to the General... More 

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Your positive reply has made my day! If I can leave at least one lasting impression a day...I've met my goal of making someone's day!! I love what I do and hope to see you again on your next ! Thank you and Happy New Year! Kind regards, More 

Waunakee, Wisconsin
2 reviews
2 of 5 stars Reviewed December 19, 2014

I chose this hotel based on previous reviews as well as the pictures...it appeared to be in good shape. When we stayed there during the Big 10 championship game, several things occured. 1) the toilet did not flush? How embarassing. We called and they sent a guy down to fix it. Therefore, as my wife is trying to get ready... More 

Was this review helpful? Yes
Debbie S, Manager at BEST WESTERN Crossroads, responded to this review

My apologies for an unpleasant experience. I appreciate your honest feedback and will be sure to address each issues immediately. We hope you will give us another opportunity to make it right when visiting Indy! Kind regards, More 

Davenport, Iowa
Top Contributor
169 reviews 169 reviews
23 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 14, 2014

We just stayed at the Best Western last night and had a good stay. The room was clean and the bed was comfortable. The only problem we had was that the front desk employee told us that breakfast ended an hour earlier than it actually did. We didn't have any because we thought we woke up too late. Overall a... More 

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your nice comments. We're glad you enjoyed your stay. Please visit us again on your next trip to Indy! Kind regards, More 

Ohio
2 reviews
5 of 5 stars Reviewed December 8, 2014

stayed for 2 nights for Big Ten Championship game. great location right off interstate with easy access on and off. About a 10 min ride to downtown on washington St. Room was clean and bed was comfortable. Would recommend this hotel. I have stayed at Best western before and have never been disapointed.

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your positive feedback and kind remarks. We appreciate you as our guest and hope to see you again when visiting Indy! Best regards, More 

indianapolis, United States
1 review
5 of 5 stars Reviewed December 5, 2014

Stayed in this hotel at the last minute, so that we could stay in town over the Sabbath (Fri. evening - Sat evening) and had a very restful and comfortable stay. The staff provided such care and warmth, and were very prompt in responding to any questions or requests that we had. We are very grateful!

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you so very much for your kind remarks! I am pleased to share this with our staff and we sincerely hope to see you again when passing thru Indy! Kind regards, More 

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 18, 2014

When I had previously stayed at this hotel in January 2104 the hotel had run out of bathroom supplies and there was an air leak in the window (it was below freezing outside). My issue was the person at the desk didn't seem to care or offer to see about fixing these problems. After I returned to Phoenix I received... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you very much for your positive feedback. We strive to exceed our Customer Service and have each and every guest experience a pleasant stay with us! We look forward to seeing you again! Kind regards, More 

Carmel, Indiana
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 15, 2014

We stayed here a few nights ago and were pleasantly surprised. The hotel has been recently updated and was clean. I would not hesitate to stay here again. I can not speak to the quality of the breakfast offerings because we did not have breakfast there. I read in the reviews prior to staying it was difficult to find. As... More 

Was this review helpful? Yes
Debbie S, Manager at BEST WESTERN Crossroads, responded to this review

Thank you for review, and your kind words about our hotel. We do hope you stay with us again soon. Kind Regards, Debbie More 

Huntingburg, United States
1 review
4 of 5 stars Reviewed November 9, 2014

Overall the breakfast was okay except the bread, muffins, bagels were very very stale not even expectable for toast in my opinion. I wanted a waffle but the batter was so thick that I couldn't get enough in the cup to make a waffle. I did not say anything to the staff (my fault) because I was running late. hopefully... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Debbie S, Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your feedback. We are continuously looking to improve our breakfast selections. I'm sorry you didn't get to enjoy the waffles.. they are a nice addition to our breakfast bar... sounds like the batter needed to be stirred ! We do hope you'll come visit us again on your next trip to Indy! Kind regards, More 

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Additional Information about BEST WESTERN Crossroads

Address: 7610 Old Trails Road, Indianapolis, IN 46219-6740 (Formerly Signature Inn Indianapolis East)
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Crossroads 2.5*
Number of rooms: 99
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Also Known As:
Best Western Crossroads Hotel Indianapolis
Best Western Indianapolis
Indianapolis Best Western
Best Western Hotel Indianapolis
Hotel Style:
#18 Best Value Hotel in Indianapolis

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