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BEST WESTERN Crossroads

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7610 Old Trails Road, Indianapolis, IN 46219-6740 (Formerly Signature Inn Indianapolis East)
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BEST WESTERN Crossroads
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Ranked #78 of 183 Hotels in Indianapolis
A recent review
5 of 5 stars reviewed 1 week ago
Natural1der Elkton, Maryland
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136 reviews from our community

Traveler rating
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    16
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45
17
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Elkton, Maryland
Top Contributor
84 reviews 84 reviews
7 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is not a five star property but at the very low price per night, it is definitely a great value play. The morning breakfast is basically limited to waffles, fruit, and coffee but it is free. The rooms were nice and comfortable. Free access to a VERY NICE Gold's gym 1/2 mile away. A few minutes away from downtown... More 

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your honest feedback. We appreciate your kind remarks and you're right...Gold's Gym is awesome and free use of their facilities while being our Guest! Kind regards, More 

Culver, Indiana
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed 1 week ago

Check in was nice hotel looked great till we got to our room. Lighting in there sucked. Went to take a bath in the morning to find the tub had mildew under where you click to stop the water. It was at water hight so if I had taken a bath it would have been in the bath water. Went... More 

Review collected in partnership with Best Western

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Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

My apologies for a less than pleasant experience. We strive to have every guest give us an opportunity to make it right once we are made aware if any issues. I hope you enjoyed the Comic Con convention while in Indy! Regards, More 

Detroit, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The location was perfect for us. The next day we were headed to Dayton Ohio. The in-room internet was easy to use. The room was comfortable. The only problem I would say was that it didn't have an elevator, but I'm sure they would have found something on the 1st floor if we needed it. Good value for the price.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your nice comments. We appreciate your feedback and hope to see you again when passing thu Indy! Kind regards, More 

United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The room was incredibly musty smelling. The smell coming from the heater was just as bad. The halls and the lobby were freezing. The poor front desk people were wearing coats to keep warm. The doors of other rooms slammed shut so hard, the walls shook and it sounded like bombs going off. This is UNACCEPTABLE, especially when it starts... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank for your honest feedback. My apologies for experiencing a less than satisfactory experience while visiting the Hotel. We have had an extremely cold winter and the warmth of the lobby was difficult at times to keep warm especially with then automatic doors opening quite often. Please give us another opportunity to make it right! Kind regards, More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2015

Very clean hotel, didn't have to ask for anything...My boyfriend and I were in town for 2 nights on a Monday and Tuesday, the hotel was very quite and the staff was wonderful, especially the lady who sets up the breakfast!!! Great lady, great place to stay!!

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

What an awesome review! Thank you so much for your positive comments. I will be sure to share with my staff and especially my breakfast attendant! We all hope to see you both again ! Kind regards, More 

Georgetown
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2015

Clean, spacious rooms. Friendly front desk staff and very easy check in/check out. Great price, great location, easy access to events and restaurants. Would definitely recommend and use this hotel in the future

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank your your positive comments! We appreciate your feedback and look forward to your stay with us again when visiting Indy! Kind regards, More 

Cincinnati, Ohio
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 3, 2015

Needed a place to stay overnight before a meeting in Indy the next day. My wife and I chose this hotel because of the rating and the price. We were blessed beyond our expectations. It was easy off of 465. The room was spacious and clean. Wifi, Fridge, Microwave, and decent breakfast. Would definitely recommend and stay again.

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you so much for your positive feedback. We appreciate to your comments and look forward to seeing you again! Kind regards More 

Irvington, KY
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 16, 2015

I love the Best Western and I stay as many as 20-30 times per year..This experience was not a good one. There was ice in the parking lot and walkways. The 2nd shift lady was lazy. There was lots of noise in room 110 (across from me). There was 4 garbage cans full of debris in the hallway. The remote... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you for your honest feedback and concerns. I will certainly address the issues of your stay. Please allow us another opportunity to make it right on your next visit to Indy. We hope to see you again and look forward to hearing from you! Kind regards, More 

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 14, 2015

The price was great and was pleasantly with a very nice clean room. The breakfast was better than other hotels we stayed at. We were only there for one night and this was a hotel that we would stay at for a few nights if the opportunity was there.

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Thank you so much for your positive feedback and nice review! We appreciate your comments and hope to see you again! Kind regards, More 

Iowaman1959
Top Contributor
62 reviews 62 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 27, 2014

We visit the Indianapolis area several times a year and have previously stayed in hotels in the $100-110 range. No more. We have found our new home away from home in Indy! I admit that I booked the hotel with some reservation but I am delighted with our stay. This is a great hotel and kudos go to the General... More 

Was this review helpful? Yes 1
Debbie S, General Manager at BEST WESTERN Crossroads, responded to this review

Your positive reply has made my day! If I can leave at least one lasting impression a day...I've met my goal of making someone's day!! I love what I do and hope to see you again on your next ! Thank you and Happy New Year! Kind regards, More 

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