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All 183 Indianapolis hotels

Hyatt Place Indianapolis/Keystone

3.0 of 5 Hotel   |   9104 Keystone Crossing, Indianapolis, IN 46240
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Ranked #29 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 17, 2013
Mandy F Cincinnati, Ohio
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134 reviews from our community

Traveler rating
    60
    47
    18
    5
    4
See reviews for
40
22
11
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hyatt Place Indianapolis/Keystone
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Cincinnati, Ohio
1 review
5 of 5 stars Reviewed August 17, 2013

Giant room with a queen size sleeper sofa and mini-fridge. We had four women in the room and had plenty of space. Free hot breakfast every day. Above all, the staff made the stay. Everything we needed or asked for, we got immediately. They almost met our needs before we even knew we needed anything!

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so much for your generous and kind words. It's appreciated more than you can know. I will definitely, immediately share w/ the entire team here. Thanks again. More 

Jacksonville, Florida
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 1, 2013

This is great place to stay in Indy. Close to the fashion mall and the loop. Lots of parking. Our room was great, clean and modern. The staff was very helpful and friendly. I would go back here for sure. What you would expect from a Hyatt Place.

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so much for your great. positive feedback and comments. We look forward to seeing you again...real soon :-)! Thanks. More 

Roswell, Georgia
Top Contributor
97 reviews 97 reviews
51 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed July 14, 2013

I am a frequent visitor to Hyatt Place hotels during business travel. My family and I were visiting Indianapolis over the 4th of July Holiday, so I decided we'd try a family stay at the Hyatt Place. This hotel was convenient to my daughter's house and all the activities at Carmel Fest for the holiday. The hotel is no different... More 

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks very much for your positive comments and offered recognition. It goes a lot further than you'd ever suspect, and I will share w/ the entire staff immediately. Thanks again and we hope to see you and your entire family again real soon. More 

Marietta, Georgia
1 review
2 of 5 stars Reviewed July 10, 2013

The hotel, staff and food were fine, but very minimal security in the parking lot and no cameras. Our car was vandalized and items stolen. People we spoke to said it happens fairly often (take your chances??). The parking lot is fairly isolated and they should provide adequate security. The hotel manager was very unfriendly and did nothing except say... More 

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

I'm extremely sorry for the incident that occurred during your stay w/ us. Please be assured that there is regularly scheduled security officers who patrol the parking lots throughout all the nighttime hours. Again, I apologize for the inconvenience and poor experience. More 

Bloomington, Indiana
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 30, 2013

My family and several other families traveled to the area for a weekend baseball tourney in Noblesville. This hotel provided a perfect place for us. The hotel staff were very accommodating the whole time and they went our of their way to provide excellent service on more than one occasion. The rooms were great for our family of 5, the... More 

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you so very much for your great & positive review. I will certainly share it w/ the entire staff. Thanks again and we hope to see you again, soon. More 

Toronto, Canada
Top Contributor
87 reviews 87 reviews
19 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed April 27, 2013

This hotel is located near the Fashion Mall but is not connected like the Sheraton is. There are no taxis outside hotel and must be ordered in advance. The hotel is ok, breakfast is quite good but seems out of the way. Good stay if you have a car!

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks for your input. I apologize regarding the inconvenience you experienced with our location. Regardless, thanks for your comments and the opportunity for us to improve. More 

Westminster, Colorado
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 19, 2013

I stay at this hotel on a monthly basis. Our corporate office is within walking distance from the hotel. I have seen the service fluctuate from month to month. This visit was nice. Staff was friendly and rooms are clean. The cookie pieces at the reception desk is a nice touch. There were issues at breakfast. There is staff cleaning... More 

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you for your comments and input on ways we can improve. Please know that we, as a team, are continuously striving toward making the services and level of service both perfectly consistent and well...perfect. It's never a final proposition...and one that's always needed to be honed and consciously worked-on. Thanks again for your feedback and rest assured we're working... More 

Kokomo, Indiana
Top Contributor
114 reviews 114 reviews
15 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed April 17, 2013

For those of us familiar with this section of Indianapolis, this particular hotel is the afterlife of the AmeriSuites which once stood here. A corporate change of hands can either raise hopes or dash them. I stayed here with my dad for a convention and felt that it would be "decent" for us now being a Hyatt. We both enjoyed... More 

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you so much for your positive and motivating comments. They will be rapidly shared and greatly appreciated. Thanks, More 

Auburn, Indiana
Top Contributor
92 reviews 92 reviews
34 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 10, 2013

we stayed here because I had some hyatt points to use up. We love this section of town because of all the nearby shopping and some of our favorite restaurants are there. This Hyatt appears to be somewhat recently remodeled (I see it used to be an AmeriSuites), though there are some signs of wear. The rooms I though were... More 

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks for your comments. Rest assured, we're diligently working everyday to improve our hotel product. Our goal is to exceed every guest's expectations, every stay. Thanks, More 

Winston Salem, NC
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 6, 2013

Great hotel generally. Yummy cookies. Great decor. Rooms are spacious. Partially divided living area and bed area. Big pullout couch. Wet bar with mini fridge. Large countertop area by sink, very nice for getting ready. Huge tv that swivels. Comfortable bed. Easy to find. Walk across the parking lot to a very nice mall and lots of restaurants. Suggestions: request... More 

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks for your positive comments and suggestions for improvement. Please be assured that indeed, we currently have a team of professionals re-doing each and every guest-room ceiling's texture and finish (which does NOT affect any other room whatsoever, in the process). I'm sorry you had to experience a room before the process has been completed. Regardless, I'm happy to hear... More 

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Additional Information about Hyatt Place Indianapolis/Keystone

Address: 9104 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
Number of rooms: 126
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Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Indianapolis
Indianapolis Hyatt
Hotel Style:
#30 Family Hotel in Indianapolis
#30 Romantic Hotel in Indianapolis
#34 Business Hotel in Indianapolis

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