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All 183 Indianapolis hotels

Hyatt Place Indianapolis/Keystone

3.0 of 5 Hotel   |   9104 Keystone Crossing, Indianapolis, IN 46240
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81%
Ranked #21 of 183 hotels in Indianapolis
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Purl2014 Chicago, Illinois
  • Overview
  • Reviews (121)
  • Photos (9)
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  • Amenities
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  • Room tips (20)
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121 people have reviewed this hotel

Traveler rating
    56
    39
    17
    5
    4
See reviews for
32
21
11
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Very friendly and accommodating front desk staff. Great place for business travelers to stay - breakfast included, made to order coffee at breakfast, bar for after work, plenty of parking, conveniently located off the highway. There is a small fitness room - treadmills, elliptical, bike, free weights, weight bench, TV, earplugs - nothing fancy, but clean and adequate when you... More

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great to see Josh and the welcoming, friendly front desk staff (thankfully I didn't leave anything behind this time so easier for them!). Handy location near the new Ruth's Chris Steak House, too! Always nice to stay here.

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

I'm glad your stay was another positive experience. I will be sure to thank Josh, the first chance I get, for making & keeping such a benevolent impression w/ you. I totally forgot about the relocation of the Ruth's Chris...opening in the newly built "IronWorks"...thanks for reminding me :-). We hope to see you again soon. Thanks, More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I tried to check-in at 8:30 am but there were no rooms ready yet. I did some work on my laptop using free wifi until 10am when the first room became available. The hotel also let me plug my Chevy Volt into an outside wall socket until it was fully charged. That took 9 hours. When I went to the... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

I'm sorry we didn't have a room available when you initially arrived. I know & understand from personal experience, that this can be hugely annoying. Regardless, thanks so much for your comments. It does nothing other than help us improve as a team, and a hotel. Thanks so much, More

Austin, Texas
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 3 days for a work trip. Your typical hyatt place experience. Ample and easy parking. Its in a bit of an odd location in the Keystone complex toward the back. Lots of dining and shopping options in close proximity. Nothing bad to say just nothing to stand out as great. I'd come back but would probably explore... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so much for your comments. Your opinion of us is disappointing, at best...to say the least. We continually strive to exceed all our guests' expectations and create a truly memorable hotel experience. And we obviously failed to even come close to any of this w/ you. I'm extremely sorry and want to apologize for our failure w/ your stay.... More

Tamarac, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

Everyone I encountered was extremely friendly from the front desk to James(?) in engineering. My room was spotless and the common areas were kept immaculate. The food and beverage staff I encountered was amazing and always sought out opportunities to go above and beyond to meet my needs. The freshly baked cinnamon rolls with the Sweet cream icing were to... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so much for the very kind words and positive sentiment. We truly appreciate it, and I will definitely share w/ the entire staff as soon as possible. It'll definitely make everyone's day :-). Thanks again, More

Springfield, MO
Top Contributor
52 reviews 52 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In town for a conference and the conference hotel was booked so I grabbed the Hyatt since it was a couple of blocks away. When we checked in - a very polite desk crew checked us in quickly and then walked us through the downstairs ammenities - the kitchen and bistro area is excellent and what a nice surprise to... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so much for your positive review. Please be assured I will share w/ the rest of the staff, as it'll make everyone's week! Thanks again, More

Melbourne, Florida
Senior Reviewer
9 reviews 9 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 26, 2014

No matter your hotel needs in Indianapolis, the Hyatt Place Indianapolis/Keystone is a fantastic choice. The staff was very accommodating and friendly, and the rooms were extremely well maintained and comfortable. We stayed here for three nights and were extremely happy with our visit. The breakfast bar each morning can't be beat, not to mention the star bucks style bistro... More

Was this review helpful? Yes 2
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you so very much for your positive word-of-mouth "advertising". I will share w/ the entire staff pronto. They'll all be thrilled to hear your comments. Thanks again and we hope to see you soon. More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 25, 2014

I left something in the room when we checked out. Didn't realize it until hours later, so I called the front desk. Charlie and other staffers were great, took my info and had housekeeping find the item. They shipped it to me, no problem. Really appreciated it!

Was this review helpful? Yes 2
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks very much for your kind and encouraging note. I know Charlie will be thrilled to hear his name during our next meeting (and rightfully so :-) ). Thanks again, More

Winfield, Illinois, United States
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 9, 2014

I wrote a positive review of this hotel staff this past winter. This past weekend we spent an overnight with our grandkids in Indy. We returned to this hotel to see if our first visit was a fluke . . . it was not! Before our arrival, Stephen emailed to ask if there was anything the staff could do to... More

Was this review helpful? Yes 2
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

I'm absolutely thrilled to read your survey. Thanks so much for your posting. I think the hardest part of leading a hotel is to somehow keep a very high level of service and quality over a long period of time. It requires constant re-invention, re-training and re-education/energizing. And your review proves that we're on the right track. I'm proud to... More

Wauconda, Illinois, USA
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 9, 2014

Came to town for a birthday celebration. We didn't want to stay downtown so we picked the Hyatt Place Keystone Crossing location. This upscale suburban location had service to match. I received an email from the hotel manager prior to checking in asking if there was anything they could do ahead of time. I had a hand written note in... More

Was this review helpful? Yes 2
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks very the great review. Mr. Stephen Bart, the AGM of the hotel, came to me w/ the ice cream sandwich and bottled water idea out by the pool during hot days when the pool was highly occupied. I hesitantly said yes, let's do it...but had my doubts. Obviously, Stephen knows a lot more than I do...and his idea/program has... More

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Additional Information about Hyatt Place Indianapolis/Keystone

Address: 9104 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
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Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Indianapolis
Indianapolis Hyatt

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#20 Romantic Hotel in Indianapolis #26 Family Hotel in Indianapolis #32 Business Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place. ... more   less 
Number of rooms
126

Questions & Answers

Questions? Get answers from Hyatt Place Indianapolis/Keystone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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