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Hyatt Place Indianapolis/Keystone

Certificate of Excellence
3.0 of 5
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9104 Keystone Crossing, Indianapolis, IN 46240
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Hyatt Place Indianapolis/Keystone
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Ranked #29 of 184 Hotels in Indianapolis
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
Karen K Indianapolis, United States
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177 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indianapolis, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We were in Indianapolis for a wedding. There were actually two separate wedding parties staying at this hotel and the staff did a good job of keeping us on different floors. Overall our stay was favorable; the lobby is quite small though.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Karen K I am please to hear that our staff was able to recognize and accommodate you and your group, allowing for your own space and enjoyment. We pride ourselves on providing a positive individual experience and it sounds like we lived u to this goal on your stay. We hope to see you again. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

My comforter had two makeup spots on it (no, not from me), ceiling has 5 long cracks, fan in bathroom does not work, floor is dirty. This is room 205. Someone should fix this. I was most disturbed by the dirty bedding. I am hoping the sheets are clean. I looked and didn't notice anything else but literally gagged when... More 

Was this review helpful? Yes
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Melissa, My goodness. The experience you have recounted is certainly not what our hotel strives to, nor delivers upon. I have followed up on your comments and indeed the fan in the bathroom has been repaired. Thank you for bringing this to our attention. As for the bedding we found no evidence of a cleanliness concern and the stain on... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at my hotels for my daughter's USTA tennis tournaments but must say that the people at the Hyatt at Keystone were the BEST I have encountered. This hotels was nice enough with comfortable beds and good breakfast but the staff at the Hyatt were outstanding. They seem genuinely nice. I had booked a room with a king... More 

Was this review helpful? Yes 1
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Ibakb Your comments have sincerely made me smile. It is our goal that each guest walking through our door has the same quality experience you did, and that our staff is behind yielding that experience. Thank you for sharing and I will surely recoginze them for creating such a memorable stay for you. Best wishes and we will see you... More 

Huntsville, Alabama
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We love Hyatt properties in general, and Hyatt Place hotels are exceptionally good values when you factor in the spaciousness and furnishings of the room. The Indy/Keystone is representative. The only reason I didn't give it 5 stars is that in comparison with the Chicago/Lombard property we had stayed in just days earlier, it seemed a bit tired and the... More 

Was this review helpful? Yes
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

pandora518 Thank you for your detailed review of our property and your experience. On the whole it sounds like a positive one. Thank you specifically for your insight on a few measures that we can still improve upon. Constant imrpovement of your experience is our goal, and the next time we see you, you will see this in action. Best... More 

Port Charlotte FL
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were traveling through Indy and we like to stay at Hyatt Place along the way. This one happened to be right on our way through. It was a Sunday night so the hotel was quiet, which we like. The staff was very helpful and courteous. They recommended a few restaurants, which we ended going to. The Hyatt was great,... More 

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Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

janej565, It was so nice to have you with us during your travels. I am glad that our location was a convenient stop along the way, and that you were able to enjoy some of the fine eatery's around us. I hope you enjoyed the rest of your trip as well. Maybe we will see you again on the way... More 

Avilla, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Very over priced. Other hotels in the area are a much better value. I realize I did not pay for this hotel as it was business related, but feel guilty spending this much. Will not stay at this location again, unless no other rooms are available.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Kay E M I am sincerely sorry that we did not live up to your/our own expectations as relates to the value offered for the price point. In all things hospitality we, as a collective staff, set an exacting standard that, for whatever reason, failed to maintain with regards to your stay with us. For that I apologize. We definitely... More 

indianapolis
Level Contributor
135 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed overnight recently. The staff was helpful and friendly. The room was clean and roomy. As others have noted the bathroom was very small. Would definitely stay here again. The pool was nice to relax after a hot day. Have stayed here before. Did not have the breakfast this time but it was very good on the last stay. Quiet... More 

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Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

tuesdaypoolnight Thank you very much for relaying your positive experience at Hyatt Place Indianapolis/Keystone. I will personally pass along your praise to the rest of the staff. As regards to the bathroom being more of a compact size, I am very happy to broadcast that the hotel will be undergoing a full renovation later this year and that the bathrooms... More 

Milwaukee, United States
1 review
5 of 5 stars Reviewed June 25, 2015

We stayed 3 days for a tennis tournament. Employees knowledgeable of the area and they were pleasant and ay here again.helpful. All of the little things were attended to. .They were accommodating, especially when we had to check out early-we didn't get charged for an extra day,. as other hotels will do. Would definitely stay here again.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Dianne Z Thank you for your review. As you stated, it's all in the details, and we pride ourselves on looking forward to ensure all our t's are crossed and i's are dotted for you as our guest. We can not wait to see you again next time. Until then best wishes More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed June 25, 2015

We were here for a tournament and so were many guests. The rooms are spacious. The bathroom a bit small and did not have a working ventilation system. The sink was in the bedroom area. There is a small fridge in the extra "living" room with a table to eat meals. The TV was large and the location was excellent.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Autumn100 Thank you for taking the time to review your experience with us. Your feedback is very beneficial to our facility and operations. We may be pleased to know that we are scheduled for a property renovation this year, at which point we are hoping to evaluate the bathroom lay out gain some additional space. Be sure to come back... More 

Dallas, Texas, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 21, 2015

Checked in on a Wednesday with an incredible front desk staff. I have an issue being on lower floors. They moved me up and it was perfect. I didn't have breakfast, however it looked good. They had refrigerators in the room . You can request a microwave if needed. It met all my requirements. Clean room, comfy bed,and a nice... More 

Was this review helpful? Yes
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Andrea B It is so nice to hear that our facility and staff met, and perhaps exceeded, your expectations during your time with us. We pride ourselves on the level of service we provide and it sounds like your interactions met our, and your own goals for service. On a technology note, be sure to download the Stay Connected App... More 

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