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Hyatt Place Indianapolis/Keystone

Certificate of Excellence
3.0 of 5
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9104 Keystone Crossing, Indianapolis, IN 46240
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1 room 1 guest
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Hyatt Place Indianapolis\/Keystone
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193 Reviews from our TripAdvisor Community

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Traveler rating
    87
    68
    24
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
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  • Portuguese first
  • Any
English first
  • All months
    (193)
  • Mar-May only
    (52)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (27)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

The guest room was very spacious and comfortable. I had a king sized bed with an L-shaped sofa with ottoman. 2 sinks in room made it even more convenient traveling with kids. The cookies at the desk when checking in were an excellent touch!

Review collected in partnership with Hyatt Hotels

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Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Selena E That Cozy Corner, the sectional couch, is one of my favorite pieces to the room. I am glad to hear that you were comfortable in the spacious room and enjoyed the amenities. I will see you on your next trip through our city. More 

Michigan
1 review
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Love the large room and incredibly comfortable beds at Hyatt Places. We love the Hyatt Place brand. We've stayed at the Hyatt Place in Chicago and Indianapolis now and loved both experiences. The rooms are very quiet, spacious, and the beds are like sleeping on a cloud.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

richardlM9197VM ahhh the Hyatt Grand Bed... Very pleased to hear that you enjoyed your experience with us as well as the fact that you are enjoying the Hyatt Place Brand. I feel we have a lot to offer to you and all of our travelers and we can not wait to host your next visit to Indianapolis. Until then, best... More 

Georgia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I joined our young adult son here for a family wedding. We had adjoining rooms on 5th floor and thoroughly enjoyed staying near one another to catch up and have some family time, yet have our own spaces for the weekend. Rooms are always spacious with sofa area and mini-kitchen. Very clean. Lots of charging locations. Didn't... More 

Was this review helpful? Yes
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

GaGirlWalking What a time. From the sounds of your review, thank you for posting, you had an incredible experience with us and enjoyed all the amenities that our hotel has to offer. Recaps such as yours solidify the hard work of our team in ensuring you have what you need to be at your best. We hope to see you... More 

San Francisco, United States
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in Indiana for a wedding and while I must say that the rooms, while comfortable, could use a bit of freshening up. I might also like to see some name brand body condiments. The committed to your happiness staff more than makes up for the slightly older rooms. Tracy is the most hands on manager I have ever... More 

Was this review helpful? Yes
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

taihaole Thank you not only for the response, but also for the specific recognition of members of our team. Josh and Tracy are great leaders here at the property and their drive is contagious to those around them. I, they, and we can not wait to have you with us again. Until then best wishes More 

Illinois
Level Contributor
67 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked this hotel at the last minute. Was disappointed in the room. We were on the first floor. Attention to detail was lacking. Light on desk burned out, water on floor next to refrigerator, the worst pillows ever, lumpy bed and on and on. Design-wise, the room with the toilet/shower was so small you had to move around just to... More 

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Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

NewcastleIllinois I am sorry to hear that your stay was not all that it could and should have been. Thank you for sharing as your feedback will be utilized to improve our property and service. More 

Indianapolis, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel in a convenient location. Tremendously welcoming staff. Saturday morning breakfast was more almost overwhelming in the options but offered a full range of healthy choices and kid-friendly options.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Chris H Very pleased that our location was convenient for your trip to our city, and that our staff made you feel welcomed during your time away from home. Additionally I am happy to hear that you and others of all ages enjoyed the complimentary breakfast. More 

Illinois
Level Contributor
172 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I like to stay on the north side of Indy as it is close to my eye doctor's office when I'm in town for a visit. I like the Keystone Place Mall and there is decent dining in the area. Hyatt Place has a nice size room with a sofa, and refrigerator/sink area. The staff was very friendly and I... More 

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Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

fijichick Thank you for taking the time to share your experience with us. Our location sounds perfect for your travels to Indianapolis as well as a great fit for others coming to visit this great city. We can't wait to see you again next time, until then best wishes. More 

Detroit, Michigan
Level Contributor
99 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've stayed at "Hyatt everythings" including the fabulous Park Hyatt Tokyo where "Lost in Translation" was filmed to the Park Hyatt in The Rocks in Sydney. This was our first Hyatt Place experience. The hotel is just a little bit worn looking on the outside. The rooms were very nice. The breakfast was adequate but with less choices than a... More 

Was this review helpful? Yes
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

newspro Thank you for the detailed recap of your experience. From the details it its clear there are some things that we are doing well and others that leave room for us to grow. We are committed to doing so. Our goal is to take your feedback and look to enhance the experience of our travelers. Thank you for allowing... More 

Indianapolis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Went down to Indianapolis for a wedding and we were very satisfied overall with our stay at this hotel. The hotel was very clean and updated. The staff were very pleasant and did go out of their way to meet our requests. The breakfast in the morning was very good as well. The only turn off was in the quality... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Francesco V Thank you so much for the review. I am beyond pleased that our staff made you feel so welcomed and that you enjoyed our services. See you again soon... we hope! More 

Level Contributor
4 reviews
2 of 5 stars Reviewed 2 weeks ago

Friendly staff, and lobby is more updated / hip than alternative hotels. But the room was not clean... in fact, it was pretty disgusting. I asked the manager to fix, but two days later and no results. I don't know how the housekeeping didn't address the issues as they serviced the room each day. The pool is freezing... literally colder... More 

Was this review helpful? Yes
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Matt B I am so sorry that you describe your experience in a negative light. We pride ourselves on providing an experience to our guests that not only meets but exceeds expectations in all facets; guest service, food and beverage, and a clean productive stay environment. We will surely take the opportunity to review our operation and offerings based on... More 

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