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All 183 Indianapolis hotels

Hyatt Place Indianapolis/Keystone

3.0 of 5 Hotel   |   9104 Keystone Crossing, Indianapolis, IN 46240
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Hyatt Place Indianapolis/Keystone
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Ranked #26 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
mrlasvegasio columbus,oh
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124 reviews from our community

Traveler rating
    56
    41
    18
    5
    4
See reviews for
35
21
11
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
columbus,oh
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Hotel is in a ok location. Seems to need sports teams to make money. Room is ok but nothing special. Breakfast one weekend day is cold warm buffet eggs and sausage. No skillet sandwiches. In order to feed sports teams fast. However one employee did cook the sandwiches for us when asked. Any special request cant be honored of the... More

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Memphis, TN
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Hyatt Place for a couple nights over Labor Day weekend. We had booked the travel online through travelocity and had no issues at check-in. They were able to accommodate my request to put other family members close to our room as well. I was a little concerned that our room was facing the expressway, but it... More

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so much for your positive and descriptive review of your hotel experience w/ us. I would like to just "state for the record" that you'd find the very lowest hotel room price on Hyatt.com, rather than Travelocity, Expedia, Trivago, Kayak, Priceline, Hotels.com, etc. Just wanted to share that bit of discount information. Regardless, thanks again. We hope to see... More

Toledo, Ohio
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Myself, and my small children stayed in this hotel to visit the Children's Museum (about 15 min away). Hotel was clean, tidy, and the rooms were spacious. I lounged on the couch while the kids used the very strong wifi on their tablets. Very relaxing. The location was quiet (located behind an outdoor shopping mall and some businesses), seemed quite... More

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you for your opinion and tips on what to improve-on. I agree w/ you that we definitely have lots of room for furniture replacements, and indeed, are scheduled to receive next year! I can't wait! :-) Anyway, we'll obviously just keep-on doing the best we can w/ what we got, and continually tinker w/ different solutions until we hit-upon... More

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Very friendly and accommodating front desk staff. Great place for business travelers to stay - breakfast included, made to order coffee at breakfast, bar for after work, plenty of parking, conveniently located off the highway. There is a small fitness room - treadmills, elliptical, bike, free weights, weight bench, TV, earplugs - nothing fancy, but clean and adequate when you... More

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Just a note expressing our gratitude for you sharing your positive experience at our hotel. We very much appreciate the positive vibe, and we hope to see you again if you're ever in the area. Thanks again, More

1 review
4 of 5 stars Reviewed 4 weeks ago

Great to see Josh and the welcoming, friendly front desk staff (thankfully I didn't leave anything behind this time so easier for them!). Handy location near the new Ruth's Chris Steak House, too! Always nice to stay here.

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

I'm glad your stay was another positive experience. I will be sure to thank Josh, the first chance I get, for making & keeping such a benevolent impression w/ you. I totally forgot about the relocation of the Ruth's Chris...opening in the newly built "IronWorks"...thanks for reminding me :-). We hope to see you again soon. Thanks, More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I tried to check-in at 8:30 am but there were no rooms ready yet. I did some work on my laptop using free wifi until 10am when the first room became available. The hotel also let me plug my Chevy Volt into an outside wall socket until it was fully charged. That took 9 hours. When I went to the... More

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

I'm sorry we didn't have a room available when you initially arrived. I know & understand from personal experience, that this can be hugely annoying. Regardless, thanks so much for your comments. It does nothing other than help us improve as a team, and a hotel. Thanks so much, More

Austin, Texas
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 10, 2014

Stayed here for 3 days for a work trip. Your typical hyatt place experience. Ample and easy parking. Its in a bit of an odd location in the Keystone complex toward the back. Lots of dining and shopping options in close proximity. Nothing bad to say just nothing to stand out as great. I'd come back but would probably explore... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so much for your comments. Your opinion of us is disappointing, at best...to say the least. We continually strive to exceed all our guests' expectations and create a truly memorable hotel experience. And we obviously failed to even come close to any of this w/ you. I'm extremely sorry and want to apologize for our failure w/ your stay.... More

Tamarac, Florida
1 review
5 of 5 stars Reviewed August 9, 2014

Everyone I encountered was extremely friendly from the front desk to James(?) in engineering. My room was spotless and the common areas were kept immaculate. The food and beverage staff I encountered was amazing and always sought out opportunities to go above and beyond to meet my needs. The freshly baked cinnamon rolls with the Sweet cream icing were to... More

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so much for the very kind words and positive sentiment. We truly appreciate it, and I will definitely share w/ the entire staff as soon as possible. It'll definitely make everyone's day :-). Thanks again, More

Springfield, MO
Top Contributor
52 reviews 52 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 2, 2014

In town for a conference and the conference hotel was booked so I grabbed the Hyatt since it was a couple of blocks away. When we checked in - a very polite desk crew checked us in quickly and then walked us through the downstairs ammenities - the kitchen and bistro area is excellent and what a nice surprise to... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so much for your positive review. Please be assured I will share w/ the rest of the staff, as it'll make everyone's week! Thanks again, More

Melbourne, Florida
Senior Reviewer
10 reviews 10 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 26, 2014

No matter your hotel needs in Indianapolis, the Hyatt Place Indianapolis/Keystone is a fantastic choice. The staff was very accommodating and friendly, and the rooms were extremely well maintained and comfortable. We stayed here for three nights and were extremely happy with our visit. The breakfast bar each morning can't be beat, not to mention the star bucks style bistro... More

Was this review helpful? Yes 2
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you so very much for your positive word-of-mouth "advertising". I will share w/ the entire staff pronto. They'll all be thrilled to hear your comments. Thanks again and we hope to see you soon. More

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Additional Information about Hyatt Place Indianapolis/Keystone

Address: 9104 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
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Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Indianapolis
Indianapolis Hyatt

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