We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 183 Indianapolis hotels

Hyatt Place Indianapolis/Keystone

3.0 of 5 Hotel   |   9104 Keystone Crossing, Indianapolis, IN 46240
Hotel website
Hotel deals
Hotel amenities
Special Offer
Double Your Points
Hyatt Place Indianapolis/Keystone
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hyatt Place Indianapolis/Keystone to your Saves list
Ranked #38 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed December 22, 2014
lrcaulfi Cleveland, Ohio
Write a Review

135 reviews from our community

Traveler rating
    60
    47
    18
    6
    4
See reviews for
40
22
11
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (135)
  • Mar-May only
    (30)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (25)
All months
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I have been staying at this location for almost two years and have been happy due to the great staff. Unfortunately, Hyatt management does not appreciate the frequent business traveler or else they would not have almost doubled my rate….. (I guess they needed this increase to replace the stained carpets in the rooms and the cracked floor tiles in... More 

Was this review helpful? Yes 2
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

John C.: Again, I want to thank you very much for frequently providing your opinion and thoughts regarding our business & the recent circumstances that came to pass. Indeed, we appreciate all feedback and criticism as fuel for growth and improvement. And again, just as previously explained, we, as managers and caretakers of the hotel, are charged with the responsibility... More 

Cleveland, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

I would highly recommend this hotel! The staff was excellent and so very friendly. They went above and beyond to make sure we had everything we needed. The general manager was always visible and was very attentive and helpful to all visitors and associates. This hotel is definitely doing something right. We will stay here again on our next visit... More 

Was this review helpful? Yes 2
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you so very much for your kind words and positive conveyance. It's definitely highly appreciated and I'll be sure to share w/ the entire staff ASAP. Thanks again and we all wish you Happy Holidays! Thanks, More 

Denver, Colorado
Top Contributor
51 reviews 51 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 19, 2014

This has got to be the most profitable Hyatt on the planet. The weekly rate is ridiculous and it has been sold out both times I've visited. It's in the parking lot of a mall, bordering Carmel (ie suburbs). Anyway the service is amazing. The rooms are very dated. My room's carpet was totally stained. The faucet handle of the... More 

Was this review helpful? Yes 1
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

By the by, the entire staff and myself indeed don't manage the hotel and/or do what we do...w/ profits as our end-goal. I strongly believe that "healthy / strong" profit comes to any/every hotel through making guests happy. That's It! End of story. Having said that, I'm sorry your hotel experience wasn't nearly up to our standards. We will continually... More 

Matteson, IL
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 19, 2014

Location: Great, near a nice shopping area with several dining options. Also, it is near the major expressway. Room: Nice layout, comfortable accomodations. Rooms are modern and spacious. Dining: The continental breakfast was good, and there were a lot of options (fruit, danishes, yogurt, breakfast sandwhiches, bagels, cereal, juice, milk, etc..) Staff: Manager Tracy was great, and check-in was a... More 

Was this review helpful? Yes 1
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

You are so absolutely right...on so many levels...I can't help but simply feel completely embarrassed and ashamed regarding your poor hotel-experience. I'm happy that Tracy was able to take-care of the situation and put everything on an even-playing-field, so-to-speak. However, that's not my standard, nor our hotel's...to say the least. The situation should have never escalated to the point where... More 

Iowaman1959
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 18, 2014

We stayed here last weekend for a family visit and found the positive reviews that others have posted to be consistent with our experience. I won't enumerate the positives but will instead humbly offer two areas for possible improvement. When a hotel is this good I do tend to notice the misses. First, as a recent reviewer has pointed out,... More 

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks very much for your detailed on-line review and subsequent "awesome" score and suggestions. I definitely, totally agree w/ your opinion in-reference to both lotion and toilet-paper-quality. Unfortunately, there's absolutely nothing I'm allowed to do, to try and improve the guest experience regarding the aforementioned issues...since our franchisor decides and requires ALL hotels under its "franchise umbrella" to be strictly... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 12, 2014

The front desk staff greeted warmly, very kind and helpful. The first one I was assigned to was already being used by someone. Awkward!! The second room they gave me had a terrible odor in it. The third room was fine. I was very tired and a little frustrated by all this, but I remained polite as did the staff.... More 

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

WOW! I'm utterly mortified and extremely embarrassed by your awful experience. I'm so sorry for what you had to endure. Please contact me personally if you ever plan on returning to the Indy area again in the future. (tim.whitehead@hyatt.com). Thanks and I really can't apologize enough. UGH! More 

Vincennes, IN
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 3, 2014

This was a Very nice hotel. Clean, comfortable room. The room was nice and quiet despite being in a busy place. It has 24 hour service for food, a spot to buy made up salads, cookies and other snacks and you can get drinks or Starbucks coffee. The breakfast bar was very good also and included hot foods. We will... More 

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so very much for your descriptive and positive review (conveyed). We all look forward to seeing you again during your next visit to both Indy and our property. Thanks again! More 

Cincinnati, Ohio
Top Contributor
80 reviews 80 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 20, 2014 via mobile

I loved the front desk staff - friendly, affable, competent. The breakfast has above average fare and selection. Location is great near the interstate, shopping and many restaurants. My disappointment was only with the room. The linens were clean but the furniture was very tired and it was clear that it had not been vacuumed with precision. Also request a... More 

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks very much for your comments and suggestions. Please be assured that the hotel is doing anything and everything within its power...to make our hotel the best among the greatest. Thanks Again, More 

Portage, Indiana
Top Contributor
104 reviews 104 reviews
34 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 19, 2014

We loved this hotel ~ seriously! We were in town for business and a bit of leisure. Before we showed up, the general manager even emailed me to see what I might need to make this stay a great one. It was a wonderful touch. Once we arrived, the staff was warm and friendly at any time of the day... More 

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you so very much for your awesome comments and statements. I will most assuredly share w/ the rest of the staff first thing this morning. They'll love it...as you've indeed MADE ALL OUR DAY! Please simply ask for lotion next time you stay w/ us. It's brand standard that we NOT put lotion in-rooms ahead of time, but we... More 

Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 18, 2014

We were in Indy for business and the Hyatt Place was a good location for us. The hotel was clean, the staff without exception were friendly and pleasant. We had a room facing the highway and the noise level was pretty high from that, it did improve with all the draperies closed. The breakfast was not bad for a free... More 

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks very much for your positive review. We look forward to welcoming you back, next time you're in the Indy area. Thanks so much, More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hyatt Place Indianapolis/Keystone? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Place Indianapolis/Keystone

Address: 9104 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hyatt Hotels Corporation, Expedia, Hotels.com, Priceline, Cheap Tickets, Despegar.com, Travelocity, TripOnline SA and Tingo so you can book your Hyatt Place Indianapolis/Keystone reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Indianapolis
Indianapolis Hyatt
Hotel Style:
#31 Family Hotel in Indianapolis
#33 Romantic Hotel in Indianapolis
#45 Business Hotel in Indianapolis

10 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (3)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Pool/beach area (1)
Viewed
Room/suite (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay