We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 184 Indianapolis hotels

Hyatt Place Indianapolis/Keystone

3.0 of 5 Hotel   |   9104 Keystone Crossing, Indianapolis, IN 46240
Hotel website
Hotel deals
Hotel amenities
Announcement
Join Hyatt Gold Passport®
Save Saved
You added Hyatt Place Indianapolis/Keystone to your Saves list
Hyatt Place Indianapolis/Keystone
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
81%
Ranked #24 of 184 hotels in Indianapolis
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Terry G Melbourne, Florida
  • Overview
  • Reviews (115)
  • Photos (9)
  • Amenities
  • Q&A
  • Room tips (19)
  • Location
  • More
Write a Review

115 people have reviewed this hotel

Traveler rating
    53
    37
    16
    5
    4
See reviews for
32
20
11
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Melbourne, Florida
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

No matter your hotel needs in Indianapolis, the Hyatt Place Indianapolis/Keystone is a fantastic choice. The staff was very accommodating and friendly, and the rooms were extremely well maintained and comfortable. We stayed here for three nights and were extremely happy with our visit. The breakfast bar each morning can't be beat, not to mention the star bucks style bistro... More

Was this review helpful? Yes 2
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you so very much for your positive word-of-mouth "advertising". I will share w/ the entire staff pronto. They'll all be thrilled to hear your comments. Thanks again and we hope to see you soon. More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I left something in the room when we checked out. Didn't realize it until hours later, so I called the front desk. Charlie and other staffers were great, took my info and had housekeeping find the item. They shipped it to me, no problem. Really appreciated it!

Was this review helpful? Yes 2
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks very much for your kind and encouraging note. I know Charlie will be thrilled to hear his name during our next meeting (and rightfully so :-) ). Thanks again, More

Winfield, Illinois, United States
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 9, 2014

I wrote a positive review of this hotel staff this past winter. This past weekend we spent an overnight with our grandkids in Indy. We returned to this hotel to see if our first visit was a fluke . . . it was not! Before our arrival, Stephen emailed to ask if there was anything the staff could do to... More

Was this review helpful? Yes 2
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

I'm absolutely thrilled to read your survey. Thanks so much for your posting. I think the hardest part of leading a hotel is to somehow keep a very high level of service and quality over a long period of time. It requires constant re-invention, re-training and re-education/energizing. And your review proves that we're on the right track. I'm proud to... More

Wauconda, Illinois, USA
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 9, 2014

Came to town for a birthday celebration. We didn't want to stay downtown so we picked the Hyatt Place Keystone Crossing location. This upscale suburban location had service to match. I received an email from the hotel manager prior to checking in asking if there was anything they could do ahead of time. I had a hand written note in... More

Was this review helpful? Yes 2
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks very the great review. Mr. Stephen Bart, the AGM of the hotel, came to me w/ the ice cream sandwich and bottled water idea out by the pool during hot days when the pool was highly occupied. I hesitantly said yes, let's do it...but had my doubts. Obviously, Stephen knows a lot more than I do...and his idea/program has... More

Silverhill, Alabama
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 6, 2014

I have stayed in Indianapolis a number of times and have never found a hotel that is as passionate about customer service as this one. From the time I stepped in to the hotel I knew I was going to like this place. The front entry way was the cleanest I have ever seen a hotel entry way as was... More

Was this review helpful? Yes 1
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

I can't thank you enough...for everything you've so positively said in your review. It's so encouraging to read and I can't wait to share w/ the entire team. Thanks again and we hope to see you soon :-)! Thanks, More

Bradenton, Florida
Top Contributor
121 reviews 121 reviews
60 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed June 3, 2014

I had a rough weekend at this hotel, but I cant blame it all on the property, as it is as solid as most Hyatt Place properties, which in their price range are some of the best out there. Check in was a breeze, although they had the wrong bed type for me, they quickly remedied that and I had... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

First off...I want to sincerely thank you for your impossibly objective review. I can't thank you enough. Secondly, I want to apologize about the housekeeper entering your room. I won't try and conjure-up a hopefully plausible rationalization...as what actually happened...was, we made a mistake. We, as a collective staff, realize and accept that mistakes aren't allowed in our line of... More

Detroit, Michigan
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 30, 2014

I had never stayed at a Hyatt or Hyatt Place before. Passing through Indy en route to visiting family in AL - checked in late on a week night. The lobby was actually busy with guests conversing - there is a coffee shop in the lobby with light food and beverages. The TWO hosts manning the front desk/lobby area were... More

Was this review helpful? Yes 1
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

First off...Thank you so much for your positive review and I will most assuredly share w/ all of my associates. Secondly, and more importantly...I thank you for how "thorough" your experience-description is. For no other reason then...it helps me to involve ALL associates when we celebrate successes. I honestly believe we ALL act as a true team, dependent-on-each-other at times... More

Des Moines, Iowa
Top Contributor
64 reviews 64 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 15, 2014

I recently stayed at this property for one night on a business trip. Very easy to get to from the airport (roughly 30 minutes through non-rush hour traffic). I've stayed at a Hyatt in Tampa and this hotel was exactly like it. Suite-type room with two double beds. Room was clean, more than enough space and the bed was comfortable.... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you very much for your positive comments. I, indeed, want to apologize for your dissatisfaction regarding breakfast. I will review your comments w/ the staff...so we can all collectively find solutions to whatever caused the problem. Regardless, thanks again for your positivity. Have a great weekend. More

Chicago
Reviewer
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 12, 2014

Wife and I stayed for one night and overall had a very nice stay. The front desk gentleman could not have been nicer and more accommodating. Check-in literally took 30 seconds. He also was very helpful in obtaining an item we needed for the room. Much appreciated! The room itself was on the 6th floor and very nice. Overall, the... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so very much for your detailed review. Please be assured we have indeed already JUMPED-ON the issues you found w/ your room and are addressing in ALL rooms as I type. :-) Thanks very much again, and we hope to see you again real soon. Thanks, More

Peru, Indiana
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 12, 2014

Based on our experience with Hyatt Place in another city we were excited at the opportunity to check this one out. We were not disappointed. As usual the staff was superior in their attentiveness and friendliness. The room was very spacious and super comfortable and perfect for our weekend away. The location seemed secluded but was in reality very close... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so very much for your enthusiastically positive & encouraging comments/review. Please know...WE'RE GOING TO HOLD YOU TO WHAT YOU WROTE! :-) We expect to see you back real soon. :-) Thanks again, Your comments will be gratefully shared among the staff. Can't express my gratitude enough. Thanks, More

Owners: What's your side of the story?
If you own or manage Hyatt Place Indianapolis/Keystone, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hyatt Place Indianapolis/Keystone? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Place Indianapolis/Keystone

Address: 9104 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Priceline, Travelocity, Tingo, HotelsClick, Despegar.com, Venere, Agoda and Otel so you can book your Hyatt Place Indianapolis/Keystone reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Indianapolis
Indianapolis Hyatt

9 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (3)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Pool/beach area (1)
Viewed
Room/suite (2)
Viewed
Other (3)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#24 Romantic Hotel in Indianapolis #24 Luxury Hotel in Indianapolis #25 Family Hotel in Indianapolis #38 Business Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place. ... more   less 
Number of rooms
126

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer