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All 182 Indianapolis hotels

Hyatt Place Indianapolis/Keystone

3.0 of 5 Hotel   |   9104 Keystone Crossing, Indianapolis, IN 46240 (Formerly "AmeriSuites")
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Hyatt Place Indianapolis/Keystone
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81%
Ranked #29 of 182 hotels in Indianapolis
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Overdoesit Peru, Indiana
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106 people have reviewed this hotel

Traveler rating
    47
    35
    15
    5
    4
See reviews for
30
19
10
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Peru, Indiana
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Based on our experience with Hyatt Place in another city we were excited at the opportunity to check this one out. We were not disappointed. As usual the staff was superior in their attentiveness and friendliness. The room was very spacious and super comfortable and perfect for our weekend away. The location seemed secluded but was in reality very close... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so very much for your enthusiastically positive & encouraging comments/review. Please know...WE'RE GOING TO HOLD YOU TO WHAT YOU WROTE! :-) We expect to see you back real soon. :-) Thanks again, Your comments will be gratefully shared among the staff. Can't express my gratitude enough. Thanks, More

West Sacramento, California
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Most of the hotels downtown were booked, so stayed here instead. I have stayed here previously for four days in 2013. Great location for shopping and restaurants. Very friendly staff, efficient checkin, large, clean rooms, and above average breakfast included in the rate. Hotel is a good value for all of the amenities and free breakfast. They have drinks and... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so much for the positive comments and star-scoring-rating. When you next stay w/ us...you should see a pre-arrival email from me, asking what we can do to make your stay (ahead of time) the most perfect experience possible. Indeed, I send these pre-arrival emails to each and every guest before their arrival dates. I'm hoping when you receive this... More

Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel many times, each time we stay the rooms are clean and staff are always friendly. I sleep so well at this hotel, it's like sleeping at home. The food is very good in the galley and the location is right by the fashion mall.

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

I don't want to waste your time (by any means)...but I just have to sincerely thank you for your very positive comments, and more importantly, for your repeat business and positive word-of-mouth referral. We, as a hotel, definitely take those things extremely seriously. Truth be told...we value our guests' ratings/reviews/opinions as, by far, the most important metric to measure any... More

Winfield, Illinois, United States
Contributor
18 reviews 18 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 1, 2014

We like the familiarity of staying at the same hotel. Sometimes, if the hotel we prefer is booked, we check Tripadvisor and venture out to try a different place. That happened in late January. We were asked to drive down to Indy to "Grandparent" our grandkids for the weekend. (We had stayed at the Hyatt Places in Madison, Wisconsin and... More

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so very much for your thoughts and comments. We're gonna look for you to stay again now!. :-) Thanks very much. More

Lawrenceburg, Kentucky
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 18, 2014

We loved out stay. All of the staff were soo nice and friendly. They had cookies at the first desk for free!! I was starving so that was a plus! :) Our room was nice. The bed was just OK. I loved the L shaped couch. We enjoyed watching a movie on the couch instead of having to watch it... More

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so much for your well-received message :-)! I can't begin to describe how importantly we deem guest feedback and our guests' experiences. Everyone will be super-thrilled when hearing your comments. P.S. - We'll hold you to a return visit...sooner than later! :-) Thanks, More

Champaign-Urbana, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 16, 2014

As previous posters have shared, I would highly recommend this hotel. I was here for three days for a conference being held in the hotel, the Hyatt offered a very competitive rate for the conference I was attending, one of the lowest I've encountered! My room was plush, modern, and clean. It felt like home! Starbucks coffee in the room... More

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thanks so much for your positive and much-appreciated words and review. Please know that we will share w/ the entire staff...that'll undoubtedly be super-pumped from your statement and opinion. I just wanted to throw a really quick fact out there...just so nobody has a possible misconception, our hotel indeed does not have a covered parking lot. However, the mall does... More

Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 4, 2014

Highly recommend Hyatt Place Indianapolis/Keystone. Room was very clean, well laid out & extremely comfortable. No indoor pool, but we knew that going in. Would suggest a microwave in the room, but even that wasn't a huge inconvenience because there is one in breakfast area that can be used. Fashion Mall is right next door & plenty of eating places... More

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you so much for posting your positive impression of our hotel. I will most assuredly share your words and opinion w/ the entire staff. YOU MADE OUR DAY! Thanks again, and we look forward to welcoming you back. More

Alexandria, Indiana
Senior Reviewer
6 reviews 6 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 27, 2014

We frequently stay at this hotel when in Indy for special events we don't want to drive back home for. Great location, next to upscale mall, every restaurant you can think of is 10 min away. If you were going to start a hotel, send your staff to this one for training in customer service. ALWAYS ultra concerned with what... More

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TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

I'll keep this short, so as not to attract too much attention to it :-) (ha). Just wanted to say thank you so much for your kind words and experience-description. Very much appreciated. More

Bowling Green, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 of 5 stars Reviewed January 19, 2014

Have stayed in Hyatt place hotels before and this meets expectations. Breakfast was a good start to the day, large selection. Rooms offer space and comfortable beds. Malle nearby is upscale and large. Will stay here again. The staff asked about our day and seemed genuinely interested.

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

I'm glad you enjoyed your stay. We look forward to welcoming you back...very soon :-). Sincerely...Thank you very much for the kind words. They're much more appreciated than you would ever think. Thanks again, More

Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 13, 2014

I have to say that all the reviews about excellent customer service are spot on. We had a group of 10 stay here for a night when we had to travel for a funeral. They offered our group use of a meeting room at no charge so we could order pizza and spend time together that evening. They provided us... More

Was this review helpful? Yes
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you so much for your compliments. We all truly appreciate it. Please be assured that I will pass along your great comments to the entire staff so everyone can share in the accomplishment. Thanks again, More

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Additional Information about Hyatt Place Indianapolis/Keystone

Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Place Indianapolis/Keystone Hotel
Hyatt Place Indianapolis Keystone
Hyatt Indianapolis
Indianapolis Hyatt
Hyatt Place Indianapolis
Address: 9104 Keystone Crossing, Indianapolis, IN 46240 (Formerly "AmeriSuites")
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Indianapolis
#29 Luxury Hotel in Indianapolis
#38 Family Hotel in Indianapolis
#52 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
Official Description (provided by the hotel):
124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place. ... more   less 
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