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All 184 Indianapolis hotels

Extended Stay America - Indianapolis - North - Carmel

2.5 of 5 Hotel   |   9750 Lakeshore Drive, Indianapolis, IN 46280
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Ranked #124 of 184 Hotels in Indianapolis
A recent review
5 of 5 stars Reviewed January 19, 2013
Lauren K Belize City, Belize, Belize
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36 reviews from our community

Traveler rating
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    7
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    8
See reviews for
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17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Indianapolis - North - Carmel
See the most recent reviews
Belize City, Belize, Belize
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2013

Excellent customer service, more than expected and much better than any hotel I have stayed at in the past year (travel frequently); very clean and that is high on my list being as that I am a nurse; felt very safe coming and going along with stay which is also important as generally travel alone or at times with my... More

Was this review helpful? Yes 1
Adrian V, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Muncie, Indiana
1 review
5 of 5 stars Reviewed November 13, 2012

We booked this hotel over the phone last minute due to a wedding in Indianapolis. Rooms were very clean, the kitchenette was a plus, and their was even dishes AND a dishwasher!! Laundry in the building was nice, and the staff seemed genuine, and showed great hospitality every time we walked through the lobby area. I would definitely recommend this... More

Was this review helpful? Yes
Adrian V, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Cayuga, Indiana
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed October 30, 2012

I have stayed here several times over the past year while I was attending school. After my last stay, I decided I needed to stay elsewhere. I did not see the light until the next morning as I was getting ready to leave but the splatter on it definitely had me questioning what could have taken place in my room.... More

Was this review helpful? Yes 3
Adrian V, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms... More

Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 17, 2012

If you expect any customer service or the idea that the customer is always right, look elsewhere. You'll find nothing but excuses, laziness, and lack of responsibility. If you want a staff who stands around smoking out back, you'll find that. If you find value in cosmetic improvements instead of patching holes in walls, replacing delaminating wallboard from water leaks,... More

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Our staff strives to provide all of our guests with friendly service, clean rooms and an overall comfortable stay. I... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 12, 2012 via mobile

My fiance and I chose this hotel because it was very reasonably priced. When we first got there we waited almost ten minutes for someone to come to the front desk so we could check in. We finally get to our room and things looked fine... Pretty clean. The beds were as hard as a rock... We both woke up... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am eager to respond to your issue. Please know that we strive to provide our guests with a relaxing... More

Ardmore, Pennsylvania
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed August 8, 2012

My family makes an annual trip to Carmel, IN. We decided to try an extended stay hotel to see if it was more family friendly. Beds were most uncomfortable. Although there was a garden apartment ambience there was no elevator and very few, if any amenties. I would not stay there again. I thought it was bearable but my family... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. Given how hard we work to provide our guests with outstanding accommodations, I was troubled to read your... More

Norcross, Georgia, United States
1 review
5 of 5 stars Reviewed July 21, 2012

Really enjoyed my stay here, the staff really go out of their way to make your stay nice. Julie is a great manager with alot of experience in the business of hospitality. Kirsten also would go out of her way, treating every quest special. Having stay at alot of hotel in the past, WOW it's nice and refreshing to have... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have you again as our... More

Bangalore, India
1 review
4 of 5 stars Reviewed July 20, 2012

Well Its been 3 months iam staying and my experience is been great .Very quiet and pleasant location and the best part of the hotel is the staff who make a greater difference .They are very friendly and carry a happy to help attitude all the time .While i go back next week ,I will look forward to stay in... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case! It would, of course, be our pleasure for... More

Cozumel, Mexico
1 review
5 of 5 stars Reviewed July 18, 2012

Everything about my stay was perfect! The staff could not have done any better, thanks so much Julie and Kirsten. Looking forward to staying with you again in the future.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel and for recognizing the efforts of Julie and Kristen. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays. Once again, I and the entire staff... More

San Diego, California, United States
1 review
5 of 5 stars Reviewed July 13, 2012

The staff here is awesome!! No matter what happens the staff and management show you that they care and help out as best as they can. It is a very comfortable environment and everyone is friendly.

Was this review helpful? Yes
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Additional Information about Extended Stay America - Indianapolis - North - Carmel

Address: 9750 Lakeshore Drive, Indianapolis, IN 46280
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Indianapolis - North - Carmel 2.5*
Number of rooms: 72
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Also Known As:
Extended Stay Indianapolis
Indianapolis Extended Stay

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