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Extended Stay America - Indianapolis - North - Carmel

2.5 of 5
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9750 Lakeshore Drive, Indianapolis, IN 46280
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Extended Stay America - Indianapolis - North - Carmel
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Ranked #131 of 184 Hotels in Indianapolis
A recent review
3 of 5 stars Reviewed April 22, 2015
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39 reviews from our community

Traveler rating
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    9
    6
    9
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3
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17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (39)
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    (13)
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Indianapolis, Indiana
1 review
1 of 5 stars Reviewed 4 weeks ago

We stayed in the Extended Stay on April 5th. As soon as we got into the room it looked dirty. The recliner in the room looked like it was wet and stained from sweat, and we over looked it. The kitchen was not that clean either. We had a good sleep in the bed that was pretty comfortable with the... More 

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Top Contributor
61 reviews 61 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 22, 2015

We visited Carmel on the Marathon weekend in April of 2015 and specifically requested a non-smoking room. First thing we smelled upon entering the room, was fresh smoke, as if someone had been in the room and just put out a cigarette. We immediately requested a different room and even though the hotel was completely booked, we were moved into... More 

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Manager_11525, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that the room you were initially checked into was not what you expected. Still, I was very happy to read that our front desk staff acted quickly and relocated you. We will work to better enforce our non-smoking policy moving... More 

Rockford, Michigan
Contributor
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 1, 2015 via mobile

Although a little out of the way, this hotel offers clean and comfortable rooms. Don't expect daily housekeeping or an attentive front desk, but you will get a very good value. For no frills without sacrificing safety, clean and quiet...

Was this review helpful? Yes 1
san fran
Top Contributor
130 reviews 130 reviews
46 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed October 7, 2014

If you are a blue collar contractor then you might like this place but if you want a decent hotel room then skip it. This is a somewhat rundown place , one of the old Studio Plus properties and they were hideous in their design.They seem more like small institutions. Spend a little more and get something decent off the... More 

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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 24, 2014

Horrible nasty place. Supposed to be a non-smoking business but this room stinks like smoke so bad I can't sleep. Writing this at 4 in the morning as a result. Refrigerator unbelievably loud and makes a loud bang when it cycles off also adding to the fun! Cabinets worn and missing lamination. Countertops have knife scratches in them. "Free" Internet... More 

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Manager_11525, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry to hear about the issues you experienced with the smell in your room, along with the noise disturbance from your refrigerator. As well, I apologize that our free Wi-Fi, grab-and-go breakfast and the overall condition of your room did not meet your expectations. I... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 19, 2014

My husband and I traveled to indy for a quick overnight to see family. I booked through hotwire as I usually do to receive a good price. I was not to happy when I saw this was the hotel and when I saw some of the reviews I was even more upset. We arrived at the hotel and the front... More 

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Dayton, Ohio
2 reviews
2 of 5 stars Reviewed August 18, 2014

The hotel stated non smoking 50 or more cigarette burns on carpet smells of stale cigarettes. Told the clerk the next day I was checking out early said they was aware of this I wished I would have known , I have son that has asthma I would have never stayed there.

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Knox, Indiana
2 reviews
1 of 5 stars Reviewed August 4, 2014

Carpet dirty, other wise was ok, no cleaning service. Also was overcharged without being told. Promised will be reimbursed but so far no email , nothing.The motel is other wise in a very nice location, nice amenities .

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Marietta, Georgia
Top Contributor
185 reviews 185 reviews
29 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed June 10, 2014

We experienced an unusual expereince: For 3 nights we stayed in a Courtyard Marriott, then stayed at This Extended Stay. The Courtyard had more wrong than you can count but was, in its own way, very fancy. The Extended Stay was plain, simple, but clean and comfortable. The difference was $100 per night. Given the 2, I would stay at... More 

Was this review helpful? Yes 3
Elkhart, Indiana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 31, 2014

We stayed at an Extended Inn for the first time. We were pleasantly surprised. It had all the comforts of home. My husband especially liked the recliner. I liked the large. Refrigerator and well furnished kitchen.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that enjoyed the fully customized kitchen, and recliner. Once again, thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

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