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Homewood Suites by Hilton Indianapolis At The Crossing

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2501 East 86th Street, Indianapolis, IN 46240
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Homewood Suites by Hilton Indianapolis At The Crossing
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343 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ventura, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Picked this hotel because it was in partnership with the medical facility where my son was being treated. THE STAFF AND ROOM were fantastic. Breakfast was a full buffet and I knew in advance but I was so appreciative of the wine/beer managers reception. Needed after a day at the hospital. Couldn't be happier with this choice.

Review collected in partnership with Homewood Suites by Hilton

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Charleston, United States
2 of 5 stars Reviewed 4 days ago NEW

Awful! AC did not work, and it was 95 degrees every day. The staff was clueless. They gave directions inside the hotel that were wrong, did not know their own procedures, etc. The beds are old and very hard - now have back problems. Skip this place and go to a Marriott property.

Review collected in partnership with Homewood Suites by Hilton

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Saint Charles, Missouri
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This Homewood Suites offers what the brand is suppose to...large rooms with kitchens complete with refrigerators, sinks, dishes, and dishwashers and complimentary breakfast and WiFi. The room was clean. The breakfast was OK...scrambled eggs were runny one morning, the next morning the cheese omelets were good. WiFi was slow. They have a sport court in addition to the pool which... More 

Review collected in partnership with Homewood Suites by Hilton

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United States
2 of 5 stars Reviewed 5 days ago NEW

The hotel to me just seems extremely run down and needs a major update. My first initial thought was, "Paris Hilton would never stay here". Kitchen sink faucet was hanging on with, barely a screw. Crevices in floor boards and tiles had built up dirt/grime. Beds and pillows were lumpy and uncomfortable. Bath towels were hard to come by, we... More 

Review collected in partnership with Homewood Suites by Hilton

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Kentucky
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Parking was adequate. The front lobby faced the highway, which felt a little odd to me. When I arrived at the front desk about dinner time, no one was at the desk so I had to use the phone. The woman said she would be right up. When she got there a minute later, she apologized and said she had... More 

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Frenchtown, MI
1 review
5 of 5 stars Reviewed 3 weeks ago

I enjoy staying at this hotel chain. Excellent experience as always I like Homewood Suites, because its like your own little home away from home. The Hotel is a short drive away from the Keystomne at the Crossing Upscale mall and many restaurants.

Review collected in partnership with Homewood Suites by Hilton

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John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! More 

Newark, Delaware
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We were very unpleasantly surprised by this property. The exterior was warn and in dire need of repair. Our room seemed old and smelled musty, later confirmed by my husband's extreme reaction to the air in the room. I'm not a professional mold remediator, but my husband's breathing struggles were consistent with mold. The location on a busy street meant... More 

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John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

We apologize for the inconvenice during yoru stay here at our facility. I will definately make sure to address this to the proper staff and to al lstaff. This as a hotel is not acceptable, and I will make sure all issues are addressed. More 

Indianapolis, Indiana, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Excellent experience at this hotel. From check-in to check-out the service and the staff were excellent. Clean through-out from the lobby to our room. Convenient to all attractions with easy access to major interstate and main roads. Plenty of places to dine, although no need to leave the hotel as the evening manager's social hour and morning breakfast were excellent.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

We are so happy as a HOTEL that you had a great experience. We appreciate the time taken to fill out the survey and as a hotel if there is anythign we can do please feel free to contact us at anytime. Thank You More 

Columbia City, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

From the beginning of our trip the check in process was a bad experience. Room was not ready when we tried to check in at 3:15 pm. Staff treated my family very poor and stated check in time was by 4 pm when it was clearly stated on their website 3pm. Was not accommodated until 4:30 pm. Given a room... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

We apologize for the inconvenice during your stay here at the hotel, I will be sure to address this concern to the proper staff and ensure no such issue is experienced for future. More 

Des Moines, Iowa
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family stayed at this hotel as part of a combination work and personal trip. We chose it based on previous TripAdvisor reviews. We were not disappointed. The room--actually suite--was spacious and clean. Our particular suite had a living room, kitchen, separate bedroom and bathroom. Plenty of room for a family of four which was appreciated. The hotel property was... More 

Was this review helpful? Yes 1
John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We greatly appreciate the time taken to fill out the survey as it is a big impact on our hotel. We were more than welcome to accomodate your needs here at the hotel, if there is anything else we can do... More 

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