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Homewood Suites by Hilton Indianapolis At The Crossing

Certificate of Excellence
3.0 of 5
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2501 East 86th Street, Indianapolis, IN 46240
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Homewood Suites by Hilton Indianapolis At The Crossing
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Ranked #47 of 184 Hotels in Indianapolis
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Sanjyot S indianapolis, United States
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321 reviews from our community

Traveler rating
    165
    88
    38
    17
    13
See reviews for
106
47
23
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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indianapolis, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Helpful staff members. Clean rooms with all the required things. Restaurants are near by and Fashion mall is very near which is good place. Place is little crowded but that's okay. Really felt like home, Nice Experience.... :)

Review collected in partnership with Homewood Suites by Hilton

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Illinois
Top Contributor
104 reviews 104 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I was staying here for several days recovering from an eye procedure that I'd had nearby. The corporate rate was a great one and the one bedroom suite gave my husband and I a little room to spread out over 6 days. Granted, the bedroom and the separate living area were both rather small, but it was nice to have... More 

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John E, Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

We greatly appreciate the feeedback regarding our hotel and staff. I want to advise you that all feedback is taken into much consideration and will be forwarded to those in effect. As a hotel, we take all feedback into great consideration, and will definately work as a whole to improve in every aspect. If there is anything we can do... More 

Boalsburg, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

I use this hotel whenever I travel home, that is if i can get a reservation. It is a great location and a Hilton property which is important to me. The staff is always pleasant and helpful and the manager receptions are nicely done.

Review collected in partnership with Homewood Suites by Hilton

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John E, Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

We greatly appreciate the positive feedback and glad you enjoyed our stay at Homewood Suites Indianapolis at the Crossing. More 

Union, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

After not using this hotel for many month since change in their corporate policy I returned due to its convenience. It is very close to many great restaurants and shopping if needed. There meal staff still puts out some special meals that are very good. The cooking staff is very nice helpful and friendly. The property is older but good... More 

Review collected in partnership with Homewood Suites by Hilton

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John E, Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Mr. Smith it is always our pleasure to have you as our Guest. We greatly appreciate the positive feedback given. Your comments are taken much into consideration. We are going into a FULL renovation/ remodel coming Late 2015, and this matter will be attended to. If there is anything we can do just let know. More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago

I and my family stayed at Homewood Suites about one year ago. The stay was terrible and ended with the manager charging me a penalty fee because another customer complained about my children being load. I do not refute my children were load however they are under 3. They were asleep and quite by 9pm. The manager never called me... More 

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John E, Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

I do apologize for the inconvenience that you encountered during your stay. As a hotel we do our best to accomodate and satisfies guest needs. We will take all comments into much consideration and improve future needs for all. More 

Indianapolis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Room was clean and huge, with living room area and separate bedroom, I appreciated the fridge. The morning breakfast and evening dinners with wine or beer were great. I love staying here when in town.

Review collected in partnership with Homewood Suites by Hilton

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John E, Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

We greatly appreciate the POSTIVE feedback. We hope you guys choose our facility on your return visit. Have a great day. More 

Fort Wayne, Indiana
1 review
1 of 5 stars Reviewed 3 weeks ago

I've stayed in this hotel several times and it has previously been great, but this trip was a disaster. The rates were extremely high ($269/night) for some event, and when I checked in to my room-- the door did not lock. Someone came to look at it, agreed it did not lock and said "I don't know how to fix... More 

Was this review helpful? Yes
John E, Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

MOUNT PROSPECT
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Room was not cleaned after the 1st night and ran out of toliet paper (no spare rolls in room). TV didn't work right and the parking is sparse and not convenient if you arrive back at the room later in the evening.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John E, Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

New Boston, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Feels like you are staying at a resort rather than a hotel! If you need a fast internet connection it is not offered. Great hot breakfast and supper. Good security and great location. Surrounded by trees, feels very private.

Review collected in partnership with Homewood Suites by Hilton

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John E, Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

We are grateful that you had a wonderful experience here at the Homewood Suites Keystone Crossing. Our hotel will be going through a FULL remodel/ renovation coming late 2015. We hope you choose our facility for future needs, and greatly appreciate all feedback. More 

Las Vegas, Nevada
Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Because they have early check-in before I got there it took about 2 minutes to get my key. Then they girls explained they have hot breakfast and evening dining on week nights. The room is very clean and a suite with two televisions kitchen with full refrigerator. I personally would have liked a larger coffee pot but it worked out... More 

Was this review helpful? Yes
John E, Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

We greatly appreciate the positive feedback regarding the staff and facility here at Homewood Suites Keystone Crossing. We hope you choose our hotel for your future needs. More 

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