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All 184 Indianapolis hotels

Homewood Suites by Hilton Indianapolis At The Crossing

3.0 of 5 Hotel   |   2501 East 86th Street, Indianapolis, IN 46240
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80%
Ranked #25 of 184 hotels in Indianapolis
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
rtm217 Effingham, Illinois, USA
  • Overview
  • Reviews (239)
  • Photos (37)
  • Amenities
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  • Room tips (47)
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239 people have reviewed this hotel

Traveler rating
    128
    64
    26
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Effingham, Illinois, USA
2 reviews
5 of 5 stars Reviewed 1 week ago

We had to come to Indianapolis for surgery. We were referred to this hotel and fell in love with it. We were very comfortable and felt at home there. We chose to come back here to stay because of that and the value of the experience.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Barry B, General Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Thank you so much for the great review! We appreciate it very much. Hope to see you again soon and I am very glad our hotels was a HOME AWAY FROM HOME? Sincerely, Barry Barenfanger More

Minnesota
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on a business trip. Found a spider in room 103 in the sink and on the bed. Rooms are huge. Other than the spider, that the room was clean The breakfast is free. The apple was rotten from inside. So i doubt i will be eating here

Was this review helpful? Yes
Barry B, General Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Thank you for your review. We appreciate both the good and bad as we are always trying to continuously improve. We will address the issued you mentioned. Thank you for letting us know. Sincerely, Barry Barenfanger More

South Bend, Indiana
Top Contributor
78 reviews 78 reviews
35 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the third time I have stayed at a Homewood Suites, but this one was not the best. For one thing, the rooms are unattached from the "lodge" so if there is bad weather it would be difficult to get to dinner and breakfast without getting cold or wet. Also, I was disappointed that the menu posted in the... More

Was this review helpful? Yes
Barry B, General Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Thank you for you comments. We appreciate your feedback both good and bad. We take every comment very seriously as we strive to continuously improve. Sincerely, Barry Barenfanger General Manager More

Dayton, Ohio
Top Contributor
83 reviews 83 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

My family stayed here for a long weekend in a one bedroom suite. The rooms were immaculate and well appointed. The bed was very comfortable as was the couch. However, the chair in the sitting area was terribly uncomfortable. Also, the silverware provided was very cheap. It would have been nice had they just provided plasticware. We were very pleased... More

Was this review helpful? Yes 1
Barry B, General Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Thank you for the review. We appreciate you staying with us and hope to see you again soon. Sincerely, Barry Barenfanger More

Indianapolis, United States
1 review
2 of 5 stars Reviewed 1 week ago

I have stayed at a number of Homewood Suites in and have found them all to be nice, comfortable hotels. I chose this hotel because of the rate and its convenient location. Raymond, at the desk was very nice and helpful. Unfortunately the room was very damp smelling, the carpet was frayed and heavily stained, and the fixtures were in... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Barry B, General Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Dear Michael, I am so sorry about your experience. This is not the norm at all. We work very hard to make sure every guest has a pleasant experience and we take all comments and reviews very seriously. Thank you for your comments regarding Raymond and his friendliness and will address the other issue you mentioned. Thank you, Barry Barenfanger... More

Palatine, Illinois
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Found this place on Trip Advisor, prepaid for the room, which they upgraded, clean, actually came with a kitchenette, the hotel was less than 5 minutes from the highway, good breakfast, friendly staff, would go back again.

Was this review helpful? Yes 1
Barry B, General Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Dear Michael, Thank you for the great review. We greatly appreciate it. Hope to see you again soon. Barry Barenfanger General Manager More

Carlinville, IL, United States
1 review
4 of 5 stars Reviewed June 11, 2014

We needed a place where eight of us could stay along with our classic vehicles for the Good-Guys Show at the fairgrounds. This was in a quiet, safe environment with easy acess to the fairgrounds. Although it was not well marked (we missed it completely the first time) we were able to get turned around. Staff was extremely helpful and... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Barry B, General Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Dear Joyce, Thank your the review and your comments. We hope to see you again soon. Sincerely, Barry Barenfanger General Manager Homewood Suites Keystone at the Crossing More

Knoxville, Tennessee
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 4, 2014

Worst Hilton property I ever stayed at, and I've been to quite a few. Room 232. Loose floor molding in kitchenette, fridge hinged in the wrong direction, kitchen cabinets all banged up, dish washer not mounted to counter top, hot tub empty, pool not cleaned. Second bedroom was a bed and a TV ... nothing more. 2nd room looked like... More

Was this review helpful? Yes 2
Barry B, General Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Thank you for the review. I am truly sorry your stay was not a pleasant one. The vast majority of our guests leave happy and very pleased with their stay. I will make sure we address the issues mentioned in your review as we take all comments and reviews very seriously. Our hope is that we are notified during the... More

Knox, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

This is the best hotel we have ever stayed in any where!!! They could teach others how to do customer service!!! We have a pet and she was treated awesome!!! They provide pet bags so their grounds stay perfectly clean!!! It is like being in the country, yet extremely close to everything!!! Thank you Homewood Suites!!!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Barry B, General Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Dear Mac, Thank you for the wonderful review. Hope to see you again soon. Barry Barenfanger General Manager Homewood Suites Keystone at the Crossing More

Indianapolis, United States
1 review
5 of 5 stars Reviewed June 1, 2014

Recommend the location and easy access. Memorial Day weekend stay and still manage to get in/out and quick access to the highway. Discreetly located and quiet. I wish they had beds like Hilton Garden Inn but it was booked solid.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Barry B, General Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Dear Michael, Thank you for the great review. We greatly appreciate it. Barry Barenfanger General Manager Homewood Suites Keystone at the Crossing More

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Additional Information about Homewood Suites by Hilton Indianapolis At The Crossing

Address: 2501 East 86th Street, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Indianapolis At The Crossing 3*
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Also Known As:
Homewood Suites By Hilton Indianapolis At The Crossing Hotel Indianapolis
Homewood Suites Indianapolis
Homewood Indianapolis
Hilton Indianapolis
Indianapolis Homewood Suites
Indianapolis Hilton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#18 Romantic Hotel in Indianapolis #25 Business Hotel in Indianapolis #42 Family Hotel in Indianapolis
Hotel Class
Number of rooms
116

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