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Homewood Suites by Hilton Indianapolis At The Crossing

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2501 East 86th Street, Indianapolis, IN 46240
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Homewood Suites by Hilton Indianapolis At The Crossing
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Homewood Suites by Hilton Indianapolis At The Crossing
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339 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kentucky
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

Parking was adequate. The front lobby faced the highway, which felt a little odd to me. When I arrived at the front desk about dinner time, no one was at the desk so I had to use the phone. The woman said she would be right up. When she got there a minute later, she apologized and said she had... More 

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Frenchtown, MI
1 review
5 of 5 stars Reviewed 2 weeks ago

I enjoy staying at this hotel chain. Excellent experience as always I like Homewood Suites, because its like your own little home away from home. The Hotel is a short drive away from the Keystomne at the Crossing Upscale mall and many restaurants.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! More 

Newark, Delaware
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We were very unpleasantly surprised by this property. The exterior was warn and in dire need of repair. Our room seemed old and smelled musty, later confirmed by my husband's extreme reaction to the air in the room. I'm not a professional mold remediator, but my husband's breathing struggles were consistent with mold. The location on a busy street meant... More 

Was this review helpful? Yes
John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

We apologize for the inconvenice during yoru stay here at our facility. I will definately make sure to address this to the proper staff and to al lstaff. This as a hotel is not acceptable, and I will make sure all issues are addressed. More 

Indianapolis, Indiana, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent experience at this hotel. From check-in to check-out the service and the staff were excellent. Clean through-out from the lobby to our room. Convenient to all attractions with easy access to major interstate and main roads. Plenty of places to dine, although no need to leave the hotel as the evening manager's social hour and morning breakfast were excellent.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

We are so happy as a HOTEL that you had a great experience. We appreciate the time taken to fill out the survey and as a hotel if there is anythign we can do please feel free to contact us at anytime. Thank You More 

Columbia City, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

From the beginning of our trip the check in process was a bad experience. Room was not ready when we tried to check in at 3:15 pm. Staff treated my family very poor and stated check in time was by 4 pm when it was clearly stated on their website 3pm. Was not accommodated until 4:30 pm. Given a room... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

We apologize for the inconvenice during your stay here at the hotel, I will be sure to address this concern to the proper staff and ensure no such issue is experienced for future. More 

Des Moines, Iowa
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family stayed at this hotel as part of a combination work and personal trip. We chose it based on previous TripAdvisor reviews. We were not disappointed. The room--actually suite--was spacious and clean. Our particular suite had a living room, kitchen, separate bedroom and bathroom. Plenty of room for a family of four which was appreciated. The hotel property was... More 

Was this review helpful? Yes 1
John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We greatly appreciate the time taken to fill out the survey as it is a big impact on our hotel. We were more than welcome to accomodate your needs here at the hotel, if there is anything else we can do... More 

Bartlett, IL, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

You have run out of luck if your room is by the basketball court. No amount of insulation blocks the sound of basketballs. And for our stay staff gave some kids the basketballs at 10:15pm. Stupid. The design of the property must not have been approved by an adult who travels.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

Chicago, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here with a team for a baseball tournament. I had never stayed at a Homewood Suites before, and I was very happy with the choice! Rooms were clean and large and the property was well maintained. This is in a very nice area, too.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! More 

Cleveland, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

The room was very clean and didn't have a particular smell. I took full advantage of the full sized fridge throughout my say. My only complaint about the stay was the level of sound that made it into the room from outside sources. Anything happening in the halls, had the same sound level as if it were happening in the... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Greatly appreciate the feedback regarding the noise in suite. Our hotel is going through a full remodel renovation later 2015. All feedback is greatly appreciated during this time. Thank You More 

San Antonio, Texas
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 23, 2015

I just had a fantastic stay at the Homewood Suites in Indianapolis. This hotel is actually a very comfortable enclave close to every attraction you could imagine. It is quiet and comfortable, with staff providing 1st class customer service. The rooms were clean and uncluttered, the grounds and pool area were well appointed, and all in all it was one... More 

Was this review helpful? Yes
John E, Front Office Manager at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! More 

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