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Courtyard Indianapolis Northwest

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7226 Woodland Drive at 71st Street, Indianapolis, IN 46278
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Courtyard Indianapolis Northwest
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Ranked #102 of 183 Hotels in Indianapolis
A recent review
3 of 5 stars reviewed 4 days ago
Hugo M Alvordton, Ohio
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33 reviews from our community

Traveler rating
    4
    17
    10
    1
    1
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10
1
1
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alvordton, Ohio
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I know its tough to get good help in the service industry, but geez - do $omething about it! Another snarky girl at the check-in on a weekday arrival. At least it was a fast check-in since no one else was in the place. We were going to eat at the "bistro" until we were advised it would be at... More 

Was this review helpful? Yes
Stephanie M, Assistant General Manager at Courtyard Indianapolis Northwest, responded to this review

Dear Hugo, We thank you very much for your feedback from your recent stay with us. I apologize for any inconveniences you may have been caused during your stay. I'm sorry to hear that you were going to have to wait so long in our bistro on the night of your stay. On a typical night, it should never take... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed 3 weeks ago

First and foremost, I'd like to say the staff at this hotel is among the kindest and friendliest group I've ever encountered. Unfortunately, the hotel infrastructure has some issues that led to a rather unpleasant stay. One morning I found myself with no hot water in my room and I was unable to shower before heading to work - not... More 

Was this review helpful? Yes
Stephanie M, Assistant General Manager at Courtyard Indianapolis Northwest, responded to this review

Dear Patrick, I wanted to sincerely apologize for any inconvenience you were caused during your stay. We appreciate the feedback about the hotel. I apologize for the hot water issue and am glad to hear that you are okay after the fall in our parking lot. Please know that the hot water issue has been corrected and that we are... More 

Maui, Hawaii
Top Contributor
107 reviews 107 reviews
17 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed December 8, 2014

We spent three nights here over a weekend. All the staff were very friendly. The place was packed with people the first night, but there was enough sound proofing so as not to hear doors slamming as people entered or left their rooms, a personal pet peeve of mine. There is a a pool and hot tub which are very... More 

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Swansea, Illinois
Top Contributor
240 reviews 240 reviews
80 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed December 4, 2014

The hotel is located near where we needed to be for a customer meeting. Clean, nice size room greeted me, as well as a friendly desk clerk. Free internet was nice too. Location is not perfect, but close enough to a host of places to eat. One exit north of the hotel exit. In the early AM the hotel fire... More 

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Stephanie M, Assistant General Manager at Courtyard Indianapolis Northwest, responded to this review

Dear David, I wanted to sincerely apologize for any inconvenience that you were caused in regards to the situation at the property. Your feedback gives me the opportunity to continue to develop our staff as we strive to go above and beyond for our guests and their needs. Thanks again for your response. Please let me know if I can... More 

Northeast Ohio
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2014

We travel often while following our college football player. We really like Courtyard by Marriott hotels. Usually they have just enough of what we need and not more than we require. However, one of the things I require MOST is a fresh, hot cup of FREE coffee in the morning. This Courtyard right outside of Indianapolis was well-placed for easy... More 

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westerville oh
Top Contributor
61 reviews 61 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 18, 2014

This is a nice, clean place to stay. Located near industrial parks, dining options include the Bistro onsite (order at the counter and sit in the lobby). We opted to walk to Steak n Shake, and had breakfast at a Bob Evans near the highway. We used the swimming pool (are you adding pool chemicals?) and enjoyed the spa. We... More 

Was this review helpful? Yes
Stephanie M, Assistant General Manager at Courtyard Indianapolis Northwest, responded to this review

Dear Valued Guest, Thank you for your feedback about our hotel. I'm glad that you enjoyed our spa. The pool chemicals are in balance, normally, but we will be sure to double check to ensure that is the case. I'm happy to hear that you got a good night's rest and that the price was right. Thanks again! We hope... More 

New York City, New York
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 9, 2014

was in a great location for my one night stay, it is right for the price clean and roomy, staff friendly but really nothing to do in the aria if you have no meetings or work to do I would find another place. will stay here again on my next visit to the region.

Was this review helpful? Yes
Stephanie M, Assistant General Manager at Courtyard Indianapolis Northwest, responded to this review

Dear Valued Guest, Thank you for taking the time to rate our hotel. We appreciate the feedback. I'm happy to hear that our hotel met your needs. We hope you visit us again the next time your travels bring you to Indianapolis! More 

Mentor, Ohio
Contributor
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 2, 2014

First let me say this hotel was very comfortable and appealing. In the evening I sometimes like a cup of tea. Usually there is a tea bag in the room with the coffee. There wasn't here... No problem, I asked at the desk and was told there weren't any tea bags, but I could purchase teas at the Bistro. There... More 

Was this review helpful? Yes 1
Stephanie M, Assistant General Manager at Courtyard Indianapolis Northwest, responded to this review

Dear Valued Guest, Thank you for leaving your feedback and ratings for our hotel. I apologize we weren't able to accommodate your request for tea in a timely manner. As a staff, we continue to strive to go above and beyond for our guests. I will be sure to use your feedback as a learning tool for our staff so... More 

Minneapolis
Top Contributor
454 reviews 454 reviews
48 hotel reviews
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed August 18, 2014

We stayed here on points, so nothing better than a free hotel! Next door to a Steak and Shake, so you can eat at the bistro or walk to get burgers and fries. Very clean hotel and would stay there again. Nice ourdoor area with a fire pit and indoor pool though we didn't have time to use them. Nice... More 

Was this review helpful? Yes
Stephanie M, Assistant General Manager at Courtyard Indianapolis Northwest, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. We appreciate all feedback from our guests. I'm happy to hear that you enjoyed your stay and found convenience with food options. We look forward to your next stay with us. Hopefully you will be able to use the fire pit and pool areas when you come... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 9, 2014

After reviewing Tripadvisor we decided to start our vacation here. I have two children under the age of 3 so having a clean room with good soundproofing and reliable fixtures is important. Here are the positives and negatives of our visit. Positives Booking - The assistant manager Stephanie was very helpful. You can tell she is attentive because she monitors... More 

Was this review helpful? Yes
Stephanie M, Assistant General Manager at Courtyard Indianapolis Northwest, responded to this review

Dear Valued Guest, Thank you for taking the time to leave your feedback on TripAdvisor. We strive to provide the highest level of customer service and satisfaction for all of our guests. Your feedback has given us the opportunity to continue to grow and learn together as a team. Thank you for staying with us! We hope you visit us... More 

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