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Caribbean Cove Hotel & Conference Center

3850 DePauw Blvd, Indianapolis, IN 46268 (Formerly Holiday Inn Select Indianapolis North (At The Pyramids))
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Caribbean Cove Hotel & Conference Center
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457 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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  • Spanish first
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English first
  • All months
    (457)
  • Mar-May only
    (118)
  • Jun-Aug only
    (161)
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    (76)
  • Dec-Feb only
    (102)
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A TripAdvisor Member
1 of 5 stars Reviewed 3 days ago NEW

This place is awful. The waterpark is ok but disappointed with the staff. My husband went to get a beer and waited while the staff on hand was busy on their cell phones. Then was told he could not have a beer bc the staff was to young to serve. Another staff member of appropriate age never came. Within the... More 

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We always have a great time @ Caribbean Cove. The staff is very helpful & attentive. Our kids love it. We are frequent visitors to this hotel. They have several different water activities for everyone.

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Central Illinois
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked three rooms to stay during a trip in July 2015. My brother in law booked the rooms and told the person about how excited our kids would be to play in the water park, no one told him that the water park wasn't open on the days we booked the hotel. No one said anything when we checked... More 

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Honolulu, Hawaii
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Cannot believe this place can stay in business.Smelly,dirty,hard beds,poor service. The room was cleaned the second day but had only one clean towel in the bathroom. Requested more towels so we could shower,was told to wait until they came out of the dryer,never came.Third day left and returned at 4:00 pm to dirty room and no towels. How can you... More 

Was this review helpful? Yes 2
Lebanon, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel was the filthiest hotel I have ever stayed in, mold & mildew in the rooms, water leakeage in bathroom and tub, bath towels small, scratchy & spotty. Linens used without washing. Beds very old.

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I would give zero stars if possible. I honestly don't a have anything positive to say. Within the first 8 hours of checking in, we had three different rooms. The next day, room service removed ALL of the towels from our room during routine cleaning, which was not discovered until we returned to clean up for dinner after a long... More 

Was this review helpful? Yes 4
Columbus, Ohio
Level Contributor
211 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We attended a conference here and stupidly did not check TA before we reserved a room. DO NOT stay here. Everything is just old and tired. Service is simply terrible. I spent more than 30 minutes in line just to check in, due to a long line and only 2 front desk people who also were doing everything else from... More 

Was this review helpful? Yes 2
1 review
1 of 5 stars Reviewed 2 weeks ago

I was trying to give this place the benefit of the doubt. Check in was ok. Got to our room, floors just felt dirty. Bed was hard as a rock! Called the front desk to request more pillows, she informed me that housekeeping was un responsive???? Called back about an hour later, they said they didn't have anymore pillows....ugh. The... More 

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Collison, Illinois
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The water park didn't have one of the slides working - the only one children could use except for the kiddie pool. There was also another toy" in the kiddie pool out-of-service. We were told the pump was to expensive to fix for the slide. The hotel lobby looks OK, food OK, housekeeping staff very friendly but front desk staff... More 

Was this review helpful? Yes 2
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I should have researched and read the reviews prior to spending a weekend at the hotel. The front desk and housekeeping staff were awful. They were unprofessional and ill equipped to handle complaints. The hotel is need of an overall upgrade and serious maintenance. The hotel rooms are in terrible condition, old, dank and out dated. The telephones in the... More 

Was this review helpful? Yes 1
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