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Caribbean Cove Hotel & Conference Center

3850 DePauw Blvd, Indianapolis, IN 46268 (Formerly Holiday Inn Select Indianapolis North (At The Pyramids))
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Best prices for: 1 room 1 guest
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Caribbean Cove Hotel & Conference Center
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Caribbean Cove Hotel & Conference Center
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423 reviews from our community

Traveler rating
    54
    53
    75
    82
    159
See reviews for
225
15
13
41
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Waited in line to check in for 45 minutes. We waited in line to get into water park over an hour and finally gave up (the only reason we stayed at this hotel) and my kids didn't even get to enjoy it), the next day water park was at capacity. The toilet in our room was clogged and took many... More 

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2 reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

Took over an hour to check in and was told no rooms were clean yet. Room was so dirty with food on floor, hair in tub, toilet leaking, no towels, no hot water, house keeping staff fighting in corridor, breakfast awful, 30 minutes to check out, etc. We will not stay here again!!!!!

Was this review helpful? Yes
Vincennes, Indiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

My family and I made reservations weeks before arrival and had requested joining rooms or at least rooms next to each other. When we arrived it took over an hour to check in because the staff was so slow and it seemed like no one knew what they were doing. When we finally got to check in our rooms were... More 

Was this review helpful? Yes 1
Fredonia, Kentucky
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I took my son and his friend to celebrate his 8th birthday. We drove 4.5 hours from Kentucky. Upon arrival, there was a huge line to check-in. It took 2.5 HOURS to check-in. Everyone in line around me had made online reservations, so this wasn't a case of random folks stopping to see if a room was available. To make... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The Staff here struggles to provide basic service and I am a true believer that attitude can't be trained, hence it would be nice to have management trained on how hire effectively and hire for attitude. At check in I was greeted by a casual yet uncomfortable "Hey..". Hmmm.. My key stopped working twice and not as much as an... More 

Was this review helpful? Yes 2
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 23, 2015

Staff is horrible... Especially in the water park. There are a bunch of high school/college aged kids who don't care. While checking into the water park the girl running the desk was making out with another staff member... He FINALLY looked up and saw us to let us get our wristbands. As soon as we walked in there was a... More 

Was this review helpful? Yes 6
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 21, 2015

We arrived a bit later than expected due to an accident with treatment of the roads for an impededing winter storm. When we arrived the counter service took about 30 minutes to check in at 8:30 pm. We verified at the counter that there was a crib in the room. When we got to our room we had to call... More 

Was this review helpful? Yes 6
Lafayette, Indiana
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 18, 2015

I waited a good 15-20 minutes in line to check-in. We got there right at 4pm which is check-in time and there was only one person working the front desk. Went up to our room that had peeling wall paper by the window and mold growing underneath it. There was a noticeable draft coming in from the windows. Noticed several... More 

Was this review helpful? Yes 2
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 2, 2015

My husband purchased a 2 night stay and was charged for 5 water park bracelets, the next morning they made us purchase 1 more because they said we never paid for 5 only 4! From check in we pulled up to park at entrance D to go inside. Security was on site! We pulled up next to a van full... More 

Was this review helpful? Yes 7
Batavia, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 26, 2015

this property is dire need of updates, mold, splintered doors, dirty carpet,hot tub out of order, water park was ok needs updated, poorly staffed, no towels at park or pool, forget about asking you'll never get them. We have visited this hotel/waterpark in the past and it was wonderful, now I wouldn't really recommend it to anyone, just too rundown.... More 

Was this review helpful? Yes 5
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