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Extended Stay America - Indianapolis - West 86th St.

2.5 of 5
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8520 Northwest Blvd, Indianapolis, IN 46278 (Formerly Homestead Studio Suites)
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Extended Stay America - Indianapolis - West 86th St.
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Ranked #119 of 184 Hotels in Indianapolis
A recent review
4 of 5 stars Reviewed May 7, 2013
Gudbkz Baltimore, Maryland
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56 reviews from our community

Traveler rating
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    9
    5
    12
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20
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Indianapolis - West 86th St.
See the most recent reviews
Baltimore, Maryland
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 7, 2013

I had read some reviews before my trip and I was somewhat concerned; however, with this motel you get pretty much what you are paying for. It's not a 3 or 4 star hotel so my expectations were not very high. I booked through Priceline and paid about $40 a night which I must say was a good deal for... More 

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Tarpon Springs, Florida
Top Contributor
78 reviews 78 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 29, 2013

Stayed just one night and the room exceeded our expectations. The staff was outstanding and very anxious to make our stay pleasant. Everything was clean and fresh and the room was thoughtfully laid out. Our only disappointment was the bedding. It was of low quality. The blanket was very thin and the bedspread was the cheap kind that is very... More 

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Manager_11525, General Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the staff. I will be sure to pass along your positive comments to them. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Columbus, Indiana, United States
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 19, 2013

My 2 young kids and I took a few days mini vaca! I used hotwire and didn't know where we would be staying until after I paid, when I got the name of this hotel, I read the reviews and I admit I was nervous as soon as we checked in before bringing anything in, I "inspected" our room.. Since... More 

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Indianapolis, Indiana
1 review
1 of 5 stars Reviewed March 27, 2013

the hotel price is great dont get me wrong ,but the place has no hot water ,they put their guests that are staying for weeks and weeks on the 2nd and or 3rd floor where it should be the other way around. and let me repeat myself YOU HAVE NO HOT WATER.....the pool smells of horrible chemicals .why would i... More 

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Adrian V, General Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

I recently received a copy of your review of our hotel. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. I am happy to be able to respond to you... More 

Travelers are raving about these Indianapolis hotels

Grand Ledge, MI
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 25, 2013 via mobile

My company put me up at this hotel for several months. The staff here and the location are really the only positive things I can say about this Extended Stay. The staff was always very friendly and welcoming. The location is convenient to the highway and many restaurants are nearby. It's inexpensive for a long term hotel, but as they... More 

Was this review helpful? Yes 1
Adrian V, General Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that Our facility was not up to standard, we will address the issues immediately . In response to your feedback, I am very happy that our staff provided you with great Service. I am grateful for the feedback you provided so we are able... More 

Indianapolis, Indiana
Top Contributor
56 reviews 56 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 21, 2013

I am about to complete my 5th month here at the Extended Stay America-West 86th Street in Indianapolis, IN. I wanted to give an update to previous reviews I have given over the past months. Service is such an important thing these days. I want to commend Jason Shirley, Kristy and Kimberly at the front desk for their professionalism and... More 

Was this review helpful? Yes 1
Adrian V, General Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More 

Indianapolis Indiana
1 review
5 of 5 stars Reviewed January 22, 2013

I have visited and stayed in this Property during December 2012 and came back in January 2013 The reception was great the rooms were clean and excellent in fact I had to ask for the same suite when I came back in January 2013 stayed went and came back on the 21st January 2013 and was put in the same... More 

Was this review helpful? Yes
Adrian V, General Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More 

Indianapolis, Indiana
1 review
2 of 5 stars Reviewed January 14, 2013

We were disappointed in nearly every aspect of our stay. The staff was unhelpful, UNPROFESSIONAL, and at times rude. On several occasions they spoke negatively about other guests in front of me while I waited in the lobby. They did not have some services that were advertised and were completely unapologetic about it. Many areas were dirty, and we weren't... More 

Was this review helpful? Yes
Adrian V, General Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

I recently received a copy of your review of our hotel. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. I am happy to be able to respond to you... More 

Littleton, Colorado, USA
1 review
5 of 5 stars Reviewed January 11, 2013

Clean rooms, pleasant staff, and good breakfast. We have been traveling more frequently for business, and found your staff and our experience to be rather enjoyable. The hotel amenities are accomodating to the business traveler, and basically had everything I would need to complete my assignments. I was fond of the staff, who were eager to help me out if... More 

Was this review helpful? Yes
Adrian V, General Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More 

Bloomington
1 review
5 of 5 stars Reviewed January 8, 2013

I stayed at this property and was surprised at how attentive the staff was. The check in process went great and I didn't even have a reservation. Kristy is a great asset to your company, by the way. I asked a housekeeper for a pillow and she was eager to help. Will definitely stay again when I am in town.

Was this review helpful? Yes
Adrian V, General Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More 

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