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Days Inn & Suites Indianapolis NW

2.0 of 5 3910 Payne Branch Rd, Indianapolis, IN 46268 (Formerly Signature Inn Indy Northwest)
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Days Inn & Suites Indianapolis NW
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Days Inn & Suites Indianapolis NW
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300 reviews from our community

Traveler rating
    41
    60
    71
    58
    70
See reviews for
135
31
26
62
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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    (93)
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1 review
1 of 5 stars Reviewed 1 week ago via mobile

I have never had such poor service! Management was stupid and Then corporate was NO help! Keep your 25.00 voucher and you will never get another dollar from this lady! What ever happened to the customer is always right? I was failed. If you want to feel safe and have privacy, then ride past this location! RUN!

Was this review helpful? Yes
Amanda B, Front Office Manager at Days Inn & Suites Indianapolis NW, responded to this review

We have a great staff. Top notch. Your situation was not the hotels bad service, you did not cancel on time. Your reservation stated a 24 hour cancellation policy which was not followed. We have a policy as other hotels do to make sure we do not loose money or loose that room for a walk in guest. More

West Bend, Wisconsin
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

Came in around midnight. Another guest was already at the front desk; she had forgotten her key in the room, and rang the bell for service. We waited. And waited. As we were really tired, we finally left and went to another nearby hotel.

Was this review helpful? Yes
Amanda B, Front Office Manager at Days Inn & Suites Indianapolis NW, responded to this review

We only have one person at the front desk and sometimes we have to run towels, etc to a guest. After reviewing cameras the wait was less than a minute and as you were walking out the auditor was coming back to the desk. We have a wonderful staff and we work very hard for our guest. Hopefully next time... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

My flight from O'hare to Indy was delayed. My baggage didn't make the flight. A flight attendant from American told me...it's ground's problem...as I sat one gate over from the plane I landed in. Thrifty had run out of cars...even though I had pre-paid. My GPS wasn't working, although I had pre-paid for the package for international use. Yet, when... More

Review collected in partnership with Days Inn

Was this review helpful? Yes
Amanda B, Front Office Manager at Days Inn & Suites Indianapolis NW, responded to this review

Thank you so much for your review! Courtney is an amazing staff member and we're so lucky to have her!! I'm glad you were able to get a good nights rest after the crazy day you had. We look forward to seeing you again! More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The third shift lady was extremly rude and everytime we went outside to get something out of our cars or go outside she said we was being to loud and was constantly yelling at us for no reason will Never Return to this place cause of the poor staff and rudness

Was this review helpful? Yes
Amanda B, Front Office Manager at Days Inn & Suites Indianapolis NW, responded to this review

We have a very strict policy of quiet times. 11pm-7am. We do not mention noise complaints unless we personally hear them or complaints from guest. I can assure you we didn't quiet you down for any reason. I do remember you walking down our halls being very loud. I want all of our guest to have an enjoyable experience. We... More

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Additional Information about Days Inn & Suites Indianapolis NW

Address: 3910 Payne Branch Rd, Indianapolis, IN 46268 (Formerly Signature Inn Indy Northwest)
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn & Suites Indianapolis NW 2*
Number of rooms: 137
Reservation Options:
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Also Known As:
Days Inn & Suites Indianapolis Nw Hotel Indianapolis
Days Inn And Suites Indianapolis Nw
Days Inn Indianapolis
Indianapolis Days Inn

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