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TownePlace Suites Indianapolis NW

2.5 of 5 Hotel   |   5802 West 71st Street, Indianapolis, IN 46278
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68%
Ranked #65 of 183 Hotels in Indianapolis
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76 reviews from our community

Traveler rating
    25
    26
    15
    6
    4
See reviews for
27
11
4
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Hotel is very clean. We work away from home, so the in room kitchen is very convenient. We had an issue with our oven at 10:00pm due to late work hours, and Jonathan, the maintenance gentleman, was extremely helpful. Didn't hesitate to help us as quickly and possible. With food already thawing in the broken oven he was able to... More

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Our goal is for our guest to have an exceptional experience while at the hotel. Thank you for taking the time to recognize a staff member as well as sharing your experience at the hotel. We appreciate your business and hope you will return to the TownePlace Suites Park 100. More

Greenville, Indiana
1 review
4 of 5 stars Reviewed 1 week ago

We came in for a one night stay and loved our room and the staff at this hotel. The staff was very friendly and helpful. Victoria even came up to our room and helped us with the Wifi. Thanks Victoria!! We would stay here again!

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Our staff at the Towneplace Suites aim to offer each and every guest exceptional service. Thank you for comments we hope you stay with us again! More

1 review
5 of 5 stars Reviewed 1 week ago

Johnathan was such a help with our room when we needed maintenance help. He was super quick with help, personable, and friendly. Maintenance was great but sometimes our room was inconsistently refreshed with towels, shampoo, or dish washer soap.

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Thank you so much for your feedback . Customer service is our main priority and I am happy to hear you had a great experience while at the hotel. We love and value our guest at the TownePlace Suites . More

East Lansing, Michigan, United States
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 2 weeks ago

Overall we had a good stay, but was not impressed with the staff. Customer service does not seem to be their first priority. The rooms were clean, but the front desk attendants were not always available during the day time and if they were and we needed something it seemed like a chore for them. Jonathon keeps the spirit alive... More

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

We appreciate your feedback and will take your comments and do our best to implement any necessary changes to ensure we are providing the best guest experience to all of our guest. Thank you again for staying with us. More

Buffalo, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a smaller hotel than expected for being in the Marriott family. But it was convenient for our stay and was only about 15-20 minutes from the Lucas Oil Drags. The bed was a memory foam and did not help my husband's back at all. It was so bad that the second night he slept on the pull out... More

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

We appreciate your feedback and sharing your thoughts with us. I apologize the bed was not to your liking. I am glad to hear your where accommodated with all the other hotels features and amenities. We appreciate you choosing the Towneplace Suites and hope you choose us again when traveling back to the Indianapolis area. More

Normal, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a great stay at this hotel and look forward to coming back next year. Jonathan made our stay so much better. He took such great care of my family when needed. He is an employee that goes above and beyond to ensure customer service is at its best and even established rapport with each of our families. The... More

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Thank you so much for your feedback . We pride ourselves on making your stay an experience! We look forward to seeing you again! More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We were in town for a softball tournament, and this hotel had everything we needed. Room was clean, and the kitchenette was a plus. The best part for us was Jonathon (housekeeping/maintenance) he was the very first person we ran into while pulling in the parking lot. This gentleman greeted me with a smile and a hello, and directed me... More

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

We appreciate your feedback and choosing the Towneplace Suites by Marriott Indianapolis Park 100. We are delighted you had an exceptional experience and hope we made you feel appreciated as we value each and everyone of our loyal Marriott guest. More

1 review
5 of 5 stars Reviewed 2 weeks ago

Brittany and kelli in the front desk were the best, great help and recommendations and the beds are super comfortable... The complimentary breakfast and clean rooms made the stay a lot better and grille outside great for the steaks

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Thank you for taking the time to rate us on Trip Advisor. Our guest are our number one priority. We appreciate you staying with us and hope to see you again soon. More

Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2014

This was the best stay I have had in Indiana EVER. I felt like I was in a 5 star hotel. The outstanding staff continously surpassed my expectations. Going above and beyond..... time and time again. Truly first class accommodations. I got so much more than expected for such a reasonable price. The staff were so personable and family-like. David... More

Was this review helpful? Yes 1
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Thank you so much for your recognition of our wonderful staff and sharing the positive experience you had while at the hotel. We truly appreciate the feedback and love our guest! We look forward to seeing you again soon! More

Vandalia, OH
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 19, 2014 via mobile

I will preface my comments that I compare hotels from 1-5 based upon my expectations. This exceeded my expectations and thus rated it a 5 out of 5. It is not a JW Marriott and I didn't pay for one either. Friendly and accommodating staff. I would stay again!

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Thank you so much for your feedback . We truly appreciate our guest and the time it takes to write a review. I am so happy to hear your positive feedback . We hope to see you again soon More

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Additional Information about TownePlace Suites Indianapolis NW

Address: 5802 West 71st Street, Indianapolis, IN 46278
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Indianapolis NW 2.5*
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Also Known As:
Towneplace Suites Indianapolis Nw Hotel Indianapolis

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