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All 183 Indianapolis hotels

TownePlace Suites Indianapolis NW

2.5 of 5 Hotel   |   5802 West 71st Street, Indianapolis, IN 46278
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66%
Ranked #82 of 183 hotels in Indianapolis
A recent review
5 of 5 stars reviewed 4 weeks ago
EmilyRatrump2000 Indianapolis, Indiana
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68 people have reviewed this hotel

Traveler rating
    21
    23
    14
    6
    4
See reviews for
24
11
4
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was the best stay I have had in Indiana EVER. I felt like I was in a 5 star hotel. The outstanding staff continously surpassed my expectations. Going above and beyond..... time and time again. Truly first class accommodations. I got so much more than expected for such a reasonable price. The staff were so personable and family-like. David... More

Was this review helpful? Yes 1
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Thank you so much for your recognition of our wonderful staff and sharing the positive experience you had while at the hotel. We truly appreciate the feedback and love our guest! We look forward to seeing you again soon! More

Vandalia, OH
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 19, 2014 via mobile

I will preface my comments that I compare hotels from 1-5 based upon my expectations. This exceeded my expectations and thus rated it a 5 out of 5. It is not a JW Marriott and I didn't pay for one either. Friendly and accommodating staff. I would stay again!

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Thank you so much for your feedback . We truly appreciate our guest and the time it takes to write a review. I am so happy to hear your positive feedback . We hope to see you again soon More

Top Contributor
119 reviews 119 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 28, 2014

The front desk staff were awsome and the hotel was clean, neat and orginized. The room had the extra pillows and towels just like I have asked for on my Marroitt profile...treated me nice as always and the pool was clean and refreashing. Tge room was super clean no idea what the previous poster was talking about. Quite at night.... More

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Thank you so much for taking the time to rate our hotel . We truly appreciate your feedback . We take pride in our staff service and ensuring our guest are taken care of . We look forward to your return visit to Indianapolis. Thank you again for staying with us at the TownePlace Suites. More

Anaheim, California
1 review
1 of 5 stars Reviewed June 18, 2014

This hotel was the dirtiest hotel I have ever stayed at! It also has awful management and customer service. We stayed at over 20 hotels in May and this was by far the worst! There were crumbs in the silverware drawer, lots of hair on the bathroom floor and built up dirt around the entire floor of the bathroom. The... More

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

I am very sorry to hear that you encountered a negative experience while at the hotel . It is our absolute goal to ensure that every guest has the best experience possible and I am very sorry to hear that this did not happen for you. I truly apologize for any inconvenience you experienced and will take this feedback and... More

Snellville, Georgia
1 review
4 of 5 stars Reviewed May 9, 2014

A good hotel for one night or several. Very close to Eagle Creek park for anyone who enjoys a trail run or hike, wildlife watching, bird watching, etc... Also very close to the Eagle Creek golf course. Easy access 465 and about 20 minutes from the airport. Recently renovated.

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Thank you so much for taking the time to fill out a review. We truly appreciate you staying with us and hope you return to the Indianapolis area soon. Take Care! More

San Marino, California
Top Contributor
94 reviews 94 reviews
34 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed May 3, 2014

This is not up to Marriott standards. I had started registration with one trainee and had spelled my name. Another employee interrupted with "Yes?" and a What-do-you-want look on his face. I wasn't told which of their two buildings my room was in. I asked for two extra blankets, and this was not winter. They have only one blanket for... More

Was this review helpful? Yes 1
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

I wanted to first thank you for taking the time to share your comments with. I truly appreciate the feedback and will take it and make some changes. Next, I would like to apologize for any and all inconveniences you encountered while at the hotel. I do apologize your phone was not working and I will get this corrected right... More

Indiana
Contributor
11 reviews 11 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 4, 2014

I travel every week with my job and usually stay and higher end Marriott and Hilton. For the price I was totally surprised this hotel was as nice as it was. It was super quiet and the staff was the best. They even had free pizza one night. It is not in the 4 or 5 star category but as... More

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Thank you so much for taking the time to review our hotel. We truly appreciate your feedback. If you are ever in the Indianapolis area again we hope you choose the TownePlace Suites again. Thank you again! More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed March 28, 2014

I stayed at this property a few years ago, and remembered the front desk staff of ladies being very welcoming. I was hoping for the same customer service experience this time around, but it was the complete opposite. I wasn't satisfied with check-in, nor the way it was handled. I found the young gentleman behind the counter not to be... More

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

I am very sorry to hear you experienced any issues at the hotel. Thank you for taking the time to rate us and leave feedback so that we can become better. We are in process of completing our renovation in efforts to offer our guest a superior product. Again, thank you for your feedback and staying with us. More

Dallas, TX
Top Contributor
50 reviews 50 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 17, 2014

When I stayed here in late February 2014 they were extensively renovating. There was a lot of dust, some noise during the day, and the smell of paint in many areas. They first put me in a room that must have been repainted that day. The paint odor was too strong, and there was a thick layer of dust and... More

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

Thank you for taking the time to write a review for our hotel. We are undergoing a full renovation at this current time in efforts to offer our guest a superior product. I apologize you where inconvenienced during your time with us at the hotel. I truly hope you will come back and experience all the updates and enhancements we... More

Cincinnati, Ohio
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 12, 2014

This hotel is being refurbished. There a ConX boxed in the parking lot. The weekend we were there they were replacing carpet in many of the rooms. Our room had new carpet and the kickboard in the living area had not been completely replaced. The furnishing were disconnected from the wall and looked like they could fall over at any... More

Was this review helpful? Yes
emiller306, General Manager at TownePlace Suites Indianapolis NW, responded to this review

I apologize for any inconvience you had at the hotel. We are undergiong a full renovation to offer our guest the best product. I am sorry you where inconvienced by this. I hope you will give us a second chance and come back and see all the brand new items in the guest suites as well as the lobby and... More

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Additional Information about TownePlace Suites Indianapolis NW

Address: 5802 West 71st Street, Indianapolis, IN 46278
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Indianapolis NW 2.5*
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Also Known As:
Towneplace Suites Indianapolis Nw Hotel Indianapolis

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The TownePlace Suites Indianapolis Park 100 hotel is located on the northwest side of Indianapolis, just off the I-465 and 71st Street interchange and center to the Park 100 business park. Our hotel is 15 minutes from downtown Indianapolis, local attractions and businesses such as Interactive Intelligence, Brightpoint, ConAgra Foods, Eli Lilly, and Dow Agrosciences. Our residential and extended stay hotel features refreshed and spacious studio, one and two bedroom suites, fully equipped kitchens with new amenities, on-site business center servicing you 24 hours, and a market with snacks and beverages. Enjoy our fitness room and outdoor pool (seasonal) or catch up with complimentary high speed internet (WiFi and wired) at our Marriott hotel in Indianapolis. For your convenience, there is a guest laundry room on the premises. TownePlace Suites Indianapolis Park 100 is your simple solution for both short-term and extended stays in Indianapolis, Indiana designed so you can Work, Live and Play! ... more   less 
Number of rooms
95

Questions & Answers

Questions? Get answers from TownePlace Suites Indianapolis NW staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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