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Holiday Inn Express Indianapolis South

2.5 of 5 Hotel   |   5151 S East Street, Indianapolis, IN 46227
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Ranked #69 of 184 Hotels in Indianapolis
A recent review
5 of 5 stars reviewed 1 week ago
T1155 Indiana
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109 reviews from our community

Traveler rating
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    19
    8
    8
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8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indiana
1 review
5 of 5 stars Reviewed 1 week ago

In the city for business, first time booking at this location. When I walked in I was greeted by the GM, wearing a red Hawaiian shirt. Since is was snowing out, his shirt was spot on. He made sure all my request were met! He suggested a few eating locations, and provided coupons. The rooms were clean, very spacious. In... More

Was this review helpful? Yes
Bill L, General Manager at Holiday Inn Express Indianapolis South, responded to this review

Hey thanks for the awesome review. I am so happy that my casual weekend attire brought back memories of your time in Hawaii. I am also pleased to hear that you continued to experience the highest levels of friendliness throughout your stay. We hope you get the opportunity to stay with us again. Thanks for choosing to stay with us... More

Naperville, Illinois
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Holiday Inn Express South was a very comfortable and clean during our 11.01.14 stay, and the staff was professional, friendly & helpful. The breakfast choice & display was top-notch. The only reason I didn't give it 5 stars is the heating/cooling unit - those wall units under the window are impossible to regulate & so the sleep temperature was... More

Was this review helpful? Yes
Bill L, General Manager at Holiday Inn Express Indianapolis South, responded to this review

Hello, Thanks for the 4 star rating. We truly appreciate that you enjoyed your stay and that our people did such a wonderful job for you. Also, thanks for sharing about the window units, we know they aren't like a central system at home but we will continue to tweak what we can at the property level and feedback like... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed at several holiday inn express over the last few weeks. The lobby here was very nice. We went to our room and they had given us a king bed for 3 people. Me my husband and my Mom so that wouldn't work lol. Went back to lobby and that room was also out of service! They gave... More

Was this review helpful? Yes
Bill L, General Manager at Holiday Inn Express Indianapolis South, responded to this review

Hi, Thanks for taking the time to review us and thanks for a 4 out of 5 rating. I am sorry everything about your stay wasn't what you had expected, but do want you to know that Holiday Inn Express, all of us, want you to have a great stay and love our hotels. We are committed that if we... More

Hamilton, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 26, 2014

We chose this hotel based on reviews, price & location. We were going to the Colts home opener, the stadium is about 5 miles away, but it is an easy drive to the downtown core and quite a bit less expensive then staying in the downtown core. The room was clean, beds comfortable, the continental breakfast was adaquete and the... More

Was this review helpful? Yes
Bill L, General Manager at Holiday Inn Express Indianapolis South, responded to this review

Allan, Thank you for the review and the high rating! I do remember talking to you, especially about the "secret" trick to our parking lot. (Hint; Turn left at the light on Thompson then turn right to go behind the CVS and just follow the access road as it goes around the next parking lot and leads you into ours).... More

Akron, Ohio
2 reviews
4 of 5 stars Reviewed September 11, 2014

Rooms were clean. Hotel looked good from inside and out. Staff was very pleasant. Felt safe parking our car for the night and was able to come and go as wanted. Would definately stay here again for work or pleasure.

Was this review helpful? Yes
Bill L, General Manager at Holiday Inn Express Indianapolis South, responded to this review

Hey nice review...4 points and an exclamation point too...awesome. Thanks for staying with us and for the review. We hope next time you get a chance to rave about breakfast or our indoor pool...lol. Again thanks for the high marks and we enjoyed having you with us. Looking forward to your return. More

Lowell, IN
2 reviews
3 of 5 stars Reviewed September 3, 2014

We've been staying at this location since it opened over ten years ago. This is probably our last time staying at this location. Although staff was professional and friendly the rooms are in need of a re-do. Breakfast served is the typical HIE fare (which is totally acceptable) and kept filled and cleaned up well. This location has a nice... More

Was this review helpful? Yes
Bill L, General Manager at Holiday Inn Express Indianapolis South, responded to this review

Hi, Thanks for the review and the many return trips. I am sorry you couldn't give us a higher rating and as I read the review it did seem that overall the hotel is pretty decent, just that the rooms are dated in appearance. In fact, I didn't see anything, even about the rooms that mentioned not being clean, just... More

cincinnati
Contributor
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 31, 2014

Although located in a not so great part of town, this place lives up to its very good reputation. A free workable computer, a mini-fridge, reasonably good cable channels, and even BACON at breakfast on a Tuesday morning. I think the worst part of this place IS the location as you have to make a u turn to get there... More

Was this review helpful? Yes
Bill L, General Manager at Holiday Inn Express Indianapolis South, responded to this review

Jeff, Thanks for your review and great rating. It was great to see that you found so much to like about our property. You criticism about access into the hotel is so accurate, it can be challenging, especially to visitors. We have some alternate directions but have found it difficult to list it on the website for people to see... More

Bowdon Junction, GA
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 23, 2014

I like this hotel and have stayed here several weeks in a row while in Indy on a business project. The staff is friendly and professional. Candy and the manager who are typically at the front desk get me checked in quickly. The rates are good compared to other hotels around the town. The rooms are clean. The beds are... More

Was this review helpful? Yes
Bill L, General Manager at Holiday Inn Express Indianapolis South, responded to this review

Jim, Thanks for the review. So nice to hear that our employees make an impact on your stays. As they always say on the airlines, we know you have a choice and we are glad you chose us. Thanks for both the awesome compliments and the constructive criticism. I am sure we will be able to put it all to... More

Barneveld, Wisconsin
Top Contributor
56 reviews 56 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 11, 2014

It started with check-in. I had missed the group rate set up by our basketball club, but I went ahead and paid extra online, to stay at the same hotel. We all arrived pretty much at the same time and the desk clerk, said that since I was with them, he could give me the same rate. Two thumbs up!!... More

Was this review helpful? Yes
Bill L, General Manager at Holiday Inn Express Indianapolis South, responded to this review

Thank you for the awesome rating. We are so glad we could have you stay with us. I truly appreciate the honesty, it wasn't perfect (a hard thing to do) but even when something wasn't right I am so glad to hear we made a heartfelt effort to correct the issue. I am truly sorry about the internet issue, it... More

Advance, Missouri, United States
Top Contributor
69 reviews 69 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 30, 2014

This hotel had it all. The pillows were plush and comfortable. The rooms were clean and the breakfast was exceptional. I am quite thrilled that they had more then I had expected for the price. It was close to an all you can eat Chinese food that served fresh made sushi. They were personable about my (Emotional Support Pet) but... More

Was this review helpful? Yes
Bill L, General Manager at Holiday Inn Express Indianapolis South, responded to this review

Mandy, Wow, I would like to thank you for the AWESOME 5 sttar review!!! We are so glad you enjoyed your stay. Being a pet friendly hotel, we welcome all pets, whether they are working or vacationing too. Recently we have added some new options to our Express Start breakfast and many have found it exceptional, as you did. Thanks... More

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Additional Information about Holiday Inn Express Indianapolis South

Address: 5151 S East Street, Indianapolis, IN 46227
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Indianapolis South 2.5*
Number of rooms: 118
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Also Known As:
Holiday Inn Express Indianapolis South Hotel Indianapolis
Holiday Inn Indianapolis
Indianapolis Holiday Inn

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