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Holiday Inn Express Indianapolis South

2.5 of 5
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5151 S East Street, Indianapolis, IN 46227
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Holiday Inn Express Indianapolis South
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Ranked #72 of 184 Hotels in Indianapolis
A recent review
5 of 5 stars reviewed 3 days ago
Peter S Bates City, Missouri
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129 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bates City, Missouri
1 review
5 of 5 stars Reviewed 3 days ago NEW

I tried to post the following on the Holiday Inn Express South website about Ruby, but it failed to do so: "Ruby was a bright ray of sunshine in the morning. She treated us well, and spoiled us, while working the Breakfast Bar at the Holiday Inn Express Indianapolis South East. She should be considered an extremely valuable employee, and... More 

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Knoxville
Level Contributor
175 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The desk staff was friendly and we were checked in quickly. The breakfast was good and had a nice selection. The cinnamon buns are great. The lobby/dining area was clean. The room was nice and large. The bathroom appears to be newly renovated and the wallpaper is peeling in several spots. The hot water doesn't last for a short shower.

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Indianapolis, Indiana
1 review
1 of 5 stars Reviewed 1 week ago

Cleaning staff stole a tablet computer out of my room and hotel management did nothing to hold employee accountable or reimburse me for the obvious theft. Said it was my fault because I didn't put it in the safe and that they are not responsible. Also there was trash in the room when i checked in and carpet was dirty.... More 

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aisbell, Manager at Holiday Inn Express Indianapolis South, responded to this review

Thank you for taking the time to review your experience with us. I cannot begin to express how regretful I am that you had a valuable come up missing. I want to assure you that safety and security are of the utmost importance to us. When a missing item is reported, an internal investigation is conducted and appropriate action is... More 

Henderson, Kentucky
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here two nights while my wife was in town for meetings. If you are arriving from the north, there is no left turn across the median into the parking lot. You'll either have to turn left on Thompson Road before reaching the hotel and then come through the CVS lot or go past the hotel and U turn... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Indianapolis South, responded to this review

Dear westernkyguy, Thank you for taking the time to share your experience with us. I sincerely apologize for any inconvenience our air conditioning system and breakfast served may have caused you. I have taken your comments into account and I am confident that our management will look into these concerns. Although I would have preferred you had a better stay,... More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 4 weeks ago

Carley has to be the best front desk agent i have ever met. We were not happy about staying in this state and just calling on the phone she made us so happy and relaxed about our trip. She has a great personalinty. We also visited your bar and Carey was so amazing. She gave great advise on food and... More 

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atlanta GA
Level Contributor
153 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed June 20, 2015

Checked in by young lady by the name of Journy, like the band but without the "E". She was really helpful, really knew the area, and even though it was really late when I checked in, she took the time to tell me what was where regarding the slim chance of finding an open restaurant after midnight. Nice rooms, not... More 

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Pleasant Hill, Ohio
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 19, 2015 via mobile

The hotel was clean and easy to get to. The front desk was wonderful and gave us tips to good food in the area. As is typical of Holiday Inn, there is a lot of noise from room to room. Anything dropped on the floor would come to the next room as if amplified for example. With the highway so... More 

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IL
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 15, 2015

Stayed here one night while visiting Indy for a WNBA game. Staff was very friendly at check-in and when we requested another towel/washcloth. The breakfast was delicious and was well staffed. They were constantly asking if we needed anything and kept the food well stocked and warm. One suggestion: Ask for an upper level floor if staying in the Summer.... More 

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1 review
2 of 5 stars Reviewed June 12, 2015 via mobile

As soon as I arrived at the south east street indianapolis holiday inn express, the staff was awful. I'm with a bridal shower party so we have 3-4 rooms. I needed a key and they acted hesitant to give me one. They finally gave me a key, but I made a mistake and told them the wrong room. I said... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Indianapolis South, responded to this review

Dear Helpinghand1234, Thank you for taking time to review your stay at our property. Allow me to apologize for the inconvenience you may have experienced with the level of service you have received. Your comments are highly appreciated as these will assist us in our continuous efforts to maintain and improve our guests services. I am confident that improvements will... More 

Louisville, Kentucky
2 reviews
4 of 5 stars Reviewed May 29, 2015

This hotel has no frills, but it was the perfect place for us for the price and I would definitely stay again. While it may not be the most updated, it was clean and comfy. We had a great time in the pool after a long day at The Childerns Museum. The breakfast was nothing fancy, but was just what... More 

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