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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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139 reviews from our community

Traveler rating
    87
    35
    10
    4
    3
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34
12
9
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
See the most recent reviews
Northbrook, Illinois
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 20, 2014

Clean and easy on eyes. Not a great location for outside food. In house breakfast provides nice selection, but mass of guests make it hard to obtain and enjoy. The two hundred dollar cost for a Saturday night (including taxes) was hard to justify.

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Wallace S, Our energetic team really appreciate you taking the time to review your experience at our hotel. We are all happy you found it clean and attractive, as we all work hard to provide that atmosphere to all of our guests. I know there is but one restaurant next to our specific location, but it is one we... More 

Saint Louis, Missouri
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 19, 2014

I love the stay here. I enjoyed the Executive Suite, but the only thing which left bad experience to me is the Wi-Fi connectivity. I was not able to connect at-least once. Other than that everything is decent. Nice restaurants around this place. Close to the Airport and Downtown.

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Chaitu2014, Thank you very much for you comments regarding you recent stay at our hotel. We do have a tremendous location between the airport and downtown, and the surrounding restaurant selection is considerable. We are all happy you enjoyed your room and as a team regret the concerns you experienced regarding your Wi-Fi connection. We do not hear this... More 

Otlando
1 review
5 of 5 stars Reviewed August 13, 2014

My stay was surprisingly nice. The staff was very nice and provided me a shuttle ride at my convenience. Mgt followed up with me during my checkout to make sure my stay was nice. The rooms were exceptionally clean. The value was incredible as well. Worth the stay.

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear k9ciro, Thank you from all of staff for your excellant comments regarding your recent stay at our hotel. We do try and provide the very best guest service in Indianapolis, and it is always nice to hear from our guests, like you, who have really appreciated our efforts. As you noted, management is involved in that commitment as well,... More 

Indianapolis, Indiana
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 8, 2014

A very nice Holiday Inn Express. Clean, comfortable, decent breakfast, and a good park, sleep, fly option for those going to the airport. Debbie checked us in with the help of Aylin, who both provided good customer service. All my questions and concerns about the park and fly were answered, and made our pre-flight night more relaxed and enjoyable. Called... More 

Was this review helpful? Yes 1
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Oecon, Thank you so much for your extensive review of our hotel and its park, sleep, & fly option. Having a program like this for our guests would be great enough, but with team members like Debbie and Aylin, we consider the customer service we provide along with it the best in Indianapolis. We are here to answer your... More 

Caeur D Alene
Top Contributor
306 reviews 306 reviews
72 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed August 8, 2014

Hotel is a bit hidden in the back of the parking area behind another hotel. Was a little confusing getting to the lobby. Service was great. Very friendly and helpful. My room was one that has a door to the next room so I could hear some of the next rooms tv. Don't know how quiet the other rooms are.... More 

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Jaime U, Thank you for your nice comments regarding our hotel during your most recent stay. Although there are some things we cannot control, i.e. the speed of the elevator when we have high occupancy, we do work hard to provide the very best guest experience in Indianapolis. We would be happy to make sure you are not staying... More 

Kennewick
Top Contributor
65 reviews 65 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 5, 2014

This is a newer clean and quiet facility. Breakfast was standard selection and kept well stocked. Staff was friendly. Business center had both a MAC and standard PC. We stayed the weekend of the Brickyard 400 so price was a little higher than usual. No issues or problems. We would stay here again.

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear harv2u, Thank you so much for your kind comments regarding your recent stay with us. The staff works very hard to insure you will have the very best guest experience in Indianapolis. Everything, the quiet comfortable room, the business center with its choice of computer services, our extensive breakfast, and the other numerous amenities we offer afford us the... More 

Detroit, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

Recently stayed at this location for 3 nights. The staff was wonderful! Thank you again Debbie! Our room was spotless and equipped with everything we could need. The breakfast buffet was excellent and the staff was the best. This was truly the nicest Holiday Inn Express I have every stayed at. Prices were also more reasonable than others in the... More 

Was this review helpful? Yes 1
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Cindy F, Our entire staff really appreciates your fabulous review of our hotel. Debbie does a great job and is a true representative of our staff who work hard every day to provide the best guest service in Indianapolis. From the Housekeeping team who look after the cleanliness of your room to the Breakfast staff who make sure you... More 

Aurora, Illinois
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 26, 2014

I tried to check-in early but we were told that we would have to pay for an extra night. I can understand that. The lobby was beautifully decorated. The room was clean. Our room key stopped working after the first night. I had to go down and get it reprogrammed. The breakfast was ok. It was the same as other... More 

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Casandra H, Thank you for your comments regarding your stay at our hotel. Our team hear at the hotel provides the best guest service in Indianapolis and are always interested in any concerns shown by guests who stays with us. I appreciate the fact that you mentioned, on two occasions, that staff members at our front desk and the... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 22, 2014

Our toilet did not function the entire stay. It was plugged and the maintenance man snaked it and still it would plug of used it using minimal toilet paper! The ladies bathroom in the lobby also was broke so I had to use the men's in the lobby our while stay! The staff however were extremely nice and the breakfast... More 

Was this review helpful? Yes 1
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Tracee T, Thank you for your comments regarding your most recent stay with us. We sincerely regret your concerns regarding the plumbing issues you mentioned. Our maintenance staff is second to none in resolving guest room issues, and in the event they cannot, we make every effort to move a guest to another room. I would like to think... More 

Alexandria, Virginia
1 review
5 of 5 stars Reviewed July 21, 2014

My first impression was, "what a very clean hotel". Secondly the front desk staff, support staff, breakfast cook and shuttle driver were all very friendly. I was there for only two days and came to know everyone by their first name and they knew mine as well. The room I staying in was huge, I almost felt guilty because I... More 

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Richard W, Thank you for your awesome review of our hotel during your recent stay. Every member of our team appreciates your positive comments as we all strive to provide the very best guest service in Indianapolis. We are glad you enjoy the other positives such as our convenient location and the value you received for the money you... More 

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