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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

2.0 of 5 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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120 reviews from our community

Traveler rating
    78
    28
    7
    4
    3
See reviews for
27
11
8
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
See the most recent reviews
Chicago, Illinois
Contributor
20 reviews 20 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 20, 2015

I've stayed here before and it's one of the nicer HIEs I've stayed in. It has to be new because everything looks very modern and clean. My room has always been clean and nice. TV, fridge, tables, chairs, nice spacious bathroom area. The workout room has really nice equipment which I love. The pool and hot tub area is also... More 

Was this review helpful? Yes 3
Grove City, Ohio
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 18, 2015

Was in town for a Cheerleading Competition in Downtown Indy. Great price and very pleasant and such a short drive into Downtown. Was a little skeptical at first about the area, but had no problems at all. Hotel area is fine, just the way to get to and from Downtown was undesirable for me. Staff is very pleasant, breakfast was... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2015

This hotel is really nice. The hotel is very clean the staff was very friendly my son accidentally left a pair of $200 shoes not only get the staff lock them up to be safe they returned them to me with no problem very trustworthy staff and clean Facility

Was this review helpful? Yes 2
Dallas, Georgia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2015

I travel quite a bit; staying in hotels is part of my everyday living. This hotel has been updated with today's fashion esprit. The rooms are clean and comfortable. The linens are fresh as is the whole of the hotel. I have stayed here several times in the last few years and I find it is consistent every time I... More 

Was this review helpful? Yes 1
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2014

I travel very often for work and always choose to stay at the Holiday Inn group of hotels. Never having visited Indianapolis before, I chose this hotel based on the other reviews posted on here. This hotel turned out to be my best Holiday Inn stay ever. Not only were the staff amazingly helpful and friendly, but even the owner... More 

Was this review helpful? Yes 1
Jillian D, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

btraveller2000, Thank you so much for taking time to write such a glowing review!! We are so pleased to know that you rank us as the best Holiday Inn ever! I will certainly pass on your compliments to our staff. They take great pride in exceeding both our guest's and our brand's service expectations. We look forward to seeing you... More 

Melbourne, Victoria, Australia
2 reviews
1 of 5 stars Reviewed December 24, 2014

OK, I made a mistake and left some clothng in my room. I called the next day, and then every day for he next four days before I made contact with the hotel manager. The manager accepted my credit card details and agreed to post the items to me. After 5 weeks, I called and the manager promised me that... More 

Was this review helpful? Yes
Jillian D, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Andrew G My apologies for the inconveniences you have experienced with our hotel. We strive to go above and beyond our guest's expectations and it is disappointing that we fell so short of yours. Unfortunately, the hotel is not responsible for items left behind. That being said, our general manager tried her best to get the items back to you.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2014 via mobile

I would like to let you know you have one of the best holiday inn I stayed at, Lizbeth and Aylin make me feel great and they are so helpful. This is one of the best Holiday Inn i have been in more them 28 states and this is one of the best one. The shuttle guy was very punctual... More 

Was this review helpful? Yes 1
Jillian D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Marivell M, Your review really made our day! Thank you so much! We are so proud to have made such an impact on such a well traveled reviewer! I have posted your comments where all our staff may see your comments. We always strive to exceed expectations and it is definitely rewarding to know we succeeded. Thank you again!... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2014

We stayed at this hotel for 2 nights. It was a great environment . We were brought to the hotel by ken the shuttle driver. He was very nice. Once arriving we were greeted by the front desk staff , Aylin and Lizbeth who took care of our needs. They recommended grind stone Charley's which was wonderful and we would... More 

Was this review helpful? Yes 1
Jillian D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear James4597, Thank you so much for such a wonderful review! We love hearing that your stay was great and you think our staff is amazing!!! We strive to make that impact on everyone and we truly appreciate knowing we make a difference. It is also nice to know that you would recommend the restaurant. Your review has been posted... More 

Chippewa Falls, Wisconsin
Top Contributor
59 reviews 59 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 5, 2014

Got a late reservation for game. Not too far from Lucas Oil Stadium, about 7 miles. Easy to get too. Hotel room very spacious. Desk help very nice. Recommended Grindstone Charlie's for supper- ribs and catfish very good and only 2 miles down the street. Anyway, hotel is very nice, bed comfortable and free parking. Not as convienent as downtown... More 

Was this review helpful? Yes 2
Jillian D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Dale S, Thank you for such a great review! We are so pleased that you enjoyed the hotel and found it a great value. It is always nice to hear that our restaurant, nightlife, or activities recommendations are appreciated. We hope that you visit with us the next time you are in Indianapolis! Happy Holidays! More 

Milan, Italy
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 4, 2014

It is a good solution for staying overnight. Close to the Airport, close to the highway, and not far away from the town. Rooms are good, bathroom is comfortable, wi-fi is complementary, as well as the breakfast. Reasonable price and service.

Was this review helpful? Yes 1
Jillian D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Carlo P, Thank you so much for taking time to review our hotel. We appreciate your feedback and reviews always inspire our team and make them feel appreciated. We are so glad that you found the hotel to be a great value as well as conveniently located near most of the important places in Indianapolis. We hope that you stay... More 

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Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 2*
Number of rooms: 94
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Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn
Hotel Style:
#19 Business Hotel in Indianapolis
#21 Family Hotel in Indianapolis

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