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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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158 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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There are newer reviews for Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
See the most recent reviews
Ranson, West Virginia
2 reviews
4 of 5 stars Reviewed June 6, 2015

We were in town for a conference at the convention center. This hotel is very close (within short walking distance) and is a very good value for your money. This hotel is nice and clean, not as updated as some of the others but still nice. The free breakfast is always yummy and appreciated. Staff was very helpful and friendly.

Was this review helpful? Yes
Angela W, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

We are glad that you enjoyed your stay with us. We always value our feedback so we can look for ways to improve the service. We know our corporate guests are looking for a clean and comfortable experience and we are proud to be able to deliver it to you. More 

Bowling Green
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 30, 2015 via mobile

Well kept hotel close to the airport and the racetrack. If you love hard beds then you will really dig this hotel. I'm a soft bed guy so their rating took a couple stars off because my back was aching all day from the plywood like mattress I slept on. Breakfast was good. Wish they had drink machines on each... More 

Was this review helpful? Yes
Angela W, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

We are pleased to hear that our friendly staff and clean facilities made your stay enjoyable. Our mattresses are Serta brand mattresses selected by the IHG design team as standard for our hotels. I do apologize for the fact that you found it too firm for your liking. Rest assured that you comments will be forwarded to the team at... More 

1 review
4 of 5 stars Reviewed May 25, 2015

I had the pleasure of staying in this hotel for pretty much the whole month of May, give or take a few days when I would fly home. I was working in Indiana for all the race events so the location to the Speedway was perfect as was the proximity to the airport. All the staff working the day and... More 

Was this review helpful? Yes
Angela W, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Our team is always glad to host the people who help make Indy 500 one of the biggest events of the year. Our team is pleased to hear that you enjoyed our comfortable rooms. The in-room mini fridge and microwave are ideal for guests such as yourself who travel frequently. I apologize for the issues you experienced with our wifi.... More 

1 review
5 of 5 stars Reviewed May 25, 2015

This Holiday Inn is very clean and easy access to the highway. The Speedway is less than a $10.00 cab/Uber drive. It is far enough away to have a quiet evening and nice breakfast. Above all, the staff is overly kind and personable. It is relaxing to know when you walk in the door you are greeted with a "Good... More 

Was this review helpful? Yes
Angela W, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

We were glad to have you stay with us for the big race! All of our staff have a wonderful time during the Indy 500 week of events, and having fun with great guests such as yourself is the best part! If you didn't have a change to sign up for advance reservations for next years 100th running of the... More 

Canton OH
Level Contributor
165 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed May 21, 2015

This is a very classy H.I. Express that you see right away coming in the front door to the almost elegant lobby. Very friendly staff at the desk and for breakfast. Room was typical and fairly quiet, although being right next to I-465 you can get the occasional truck noise. Breakfast was excellent for this level of hotel. Only downside... More 

Was this review helpful? Yes
Angela W, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

We are glad that you enjoyed our recently renovated hotel. The spacious lobby and comfortable rooms are designed to give you a wonderful break during travels or visits to the Indy area. We offer several packages that will help you see more of what the area has to offer on your next visit, and our friendly Guest Service Representative are... More 

Level Contributor
121 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed May 11, 2015

Very modern clean and comfortable room. The hotel is an easy short drive to the airport. The lobby had some fountains which was a nice touch. The room was spacious with plenty of space to maneuver around the beds. Bathroom also good size with the sink separated from a bath/shower combo and toilet by a door. AC/heat unit worked well... More 

Was this review helpful? Yes
Angela W, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Thank you for taking the time to tell us how much you enjoyed your recent stay. We look forward to seeing you again soon! More 

Guelph, Canada
1 review
5 of 5 stars Reviewed May 6, 2015

by far the best upgrade of any Holiday Inn Express I have been to. Clean and attractive on the outside but surprising modern Euro-feel to the reno inside. Attentive staff, good fitness room and pool. Room was perfect, clean, complete, modern.

Was this review helpful? Yes
Angela W, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Jacksonville, Florida
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 6, 2015

We were passing through on our way from Florida to Chicago and stopped here for the night, it was wonderful! The most cable channels in a room that we have ever seen (DirecTV) very clean and friendly staff!

Was this review helpful? Yes
Angela W, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Thank you for taking time to tell us how much you enjoyed your stay. We hope you will come see us again soon. More 

Brea, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 4, 2015

My wife and I went to the Kentucky Derby and decided to stay in Indianapolis and drive the two hours to save money on airfare. The Holiday Inn was clean and quiet and located close to the free way. The staff was helpful. The hot breakfast was good and we loved the pancake machine they had. The fruit was not... More 

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NC
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed April 30, 2015

First of all, not close to the airport. The taxi ride was $37.50 (before tip). The room was clean but worn. There were torn light shades, a mysterious stain high up on the wall, and scratched up furniture. There was also noise from the highway right outside our window. The drapes did seem to block it at all. The room... More 

Was this review helpful? Yes
Angela W, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. On your... More 

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