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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

2.0 of 5 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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98 reviews from our community

Traveler rating
    67
    21
    5
    4
    1
See reviews for
22
8
8
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
See the most recent reviews
Lehi, Utah
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 24, 2014

It's hard to give an overall rating. Here's the categorical overview. Cleanliness: A+ (seems pretty new) Easy to get to: A+ (right off the freeway) Breakfast: B+ (one of the better free breakfasts for an economy hotel) Neighborhood: B (no real restaurants nearby) Service: C+ (fixed the clogged drain promptly but didn't do much to solve the wifi problem) Wifi:... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Travis I, Thank you for your review of our hotel. I do appreciate your categorization of the various departments of our hotel and am very happy to know your thought a great deal of the cleanliness, its location, and the outstanding Express Breakfast we serve every morning. I regret that you were unaware of the numerous restaurant options available... More

Boston, Massachusetts
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 21, 2014

I stayed here for one night in September. I arrived at the Indianapolis Airport at around 10:30pm and called the hotel to have the shuttle pick me up and I was told he would arrive in 20 minutes. After many more phone calls, he arrived 50 minutes later. I was frustrated at this point. At check in, the staff seemed... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Charles K, First, let me thank you for your review of our hotel during your recent stay with us. I am glad to know you found our rooms comfortable and our Express Breakfast satisfying. I do regret the inconvenience of time you spent waiting for the shuttle as this is a complimentary service we provide on a 24/7 basis.... More

2 reviews
5 of 5 stars Reviewed September 18, 2014

This hotel is amazing for the price. It has recently been completely renovated and they spared no expense. I travel often for business and routinely stay at high end hotels. This hotel was much closer to those experiences than what I have had at other Holiday Inns. The decor is modern and very crisp and clean. My room was immaculate... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Kari M, Thank you for taking the time to describe your experience at our hotel. Everyone wants to feel like they are getting a great value for the investment they make when they travel, but it just doesn't always happen. We want to provide every guest with the kind of guest service, clean rooms, and amenities you mentioned at... More

Northern Indiana
Senior Contributor
25 reviews 25 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 16, 2014

The hubs and I stayed at this Holiday Inn for a football weekend. I chose it for its good ratio of reasonable price and short/easy drive to Lucas Oil Stadium. All the downtown hotels are outrageously priced at $300+ per night on football weekends, but we got a rate less than half of that for this Holiday Inn Express and... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear DogNPonyGirl, Thank you for taking the time to write that tremendous review of our hotel. Your comments resonate with every aspect of what we try to do best as a team here at the Holiday Inn Express & Suites. We want your room to feel big and clean, and inclusive of the extra amenities you do not necessarily get... More

New Delhi
Top Contributor
158 reviews 158 reviews
65 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed September 13, 2014

I was surprised that I was given a room that smelled bad. what was not good was that the room door was open, which means that the management was airing the room and know of this problem. neither did they look surprised when I told them about the smell. Unlike what the websites claim this hotel is not near the... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Mohitoswal, Thank you for your feed back discussed in your review of our hotel. Constructive concerns and points of misinformation are invaluable to us in providing the best guest service in Indianapolis. I regret you were provided a room that was not satisfactory and in the process of being prepared to make available to use. Our normal policy is... More

Seattle, Washington
Top Contributor
103 reviews 103 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 12, 2014

Wow! I kept looking around thinking I was at a really high end hotel. This is one of the best hotel bargains I have ever had. This place is right off the freeway and super nice and clean and new. Big rooms big open spaces big soft beds and towels. I will stay here every time I am in the... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear parisryan, Thank you so much for your wonderful review of our hotel and the great time you spent with us. Yours, and any guest's value as they travel, is very important to us. A big part of that value, besides the price point, is a hotel staff that looks out for your needs, a nice, clean, large, comfortable room,... More

Stratford, Canada
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 8, 2014

When my husband first walked in the door, he turned to me and said, are you sure we can afford this hotel? He couldn't believe it was in the same price range as other hotels we normally stay at. The room was very clean, comfortable and just off the interstate. Close to some restaurants and shopping. The breakfast had a... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear stampinjane, Thank you for your kind review regarding your recent stay with us. We value both your comments and the money you invest in receiving the best hotel experience for the dollars you spend. In offering a clean, comfortable room, several free amenities such as our location to shopping, restaurants, a free hot Express Breakfast, free Wi-Fi, and many... More

Bermuda Dunes, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 4, 2014

Friendly staff, helped us to find and make reservations for dinner. Rooms were clean and nicely appointed. Only disappointment was the wi fi would not work. We had an early flight and although the breakfast bar was not officially open they did have coffee and fruit available at 4:00 AM!!!

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Stephanie M, Thank you so much for your wonderful review of our hotel. Our staff works hard every day to provide the best guest service in Indianapolis and your comments point out two of the main areas of focus with us...a friendly, outgoing staff, and a clean comfortable room. We offer many other amenities with an overnight stay, but... More

Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 24, 2014

Overall good experience for our short stay. We arrived pretty late on Saturday. I was pleased with how spacious our room was. Hotel seems clean and well maintained. Friendly staff. Breakfast was good and the two women working there were doing an EXCELLENT job keeping up, all while being extremely courteous. Our complaints were: room smelled very smoky at first... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear MG1104, Thank you for comments regarding your recent stay with us. We, as a team, appreciate you complimenting so many of the specific areas we focus so hard to do in providing the absolute best guest service in Indianapolis. Our breakfast staff, does in fact, do a tremendous job of preparing and then keeping up an excellent selection of... More

Seattle
Contributor
11 reviews 11 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 22, 2014

If this hotel was formerly the Comfort Inn and Suites, you'd NEVER know it. Feels and looks brand new. Excellent service at the front desk. Clean and spacious rooms. Found the breakfast experience great --both the food and the place to eat. Wifi was just OK; a bit intermittent. Love the professional and quality feel when you walk in the... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Eric S, Thank you for your tremendous review of our hotel. You have touched on so many of the focus areas our team strives to provide to each and every guest, like yourself, who chooses us. From professional guest service, to a clean room and fabulous breakfast, we appreciate your generous comments. The one elevator can take time when... More

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Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 2*
Number of rooms: 94
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Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn

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