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All 182 Indianapolis hotels

Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

2.0 of 5 Hotel   |   5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
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Ranked #3 of 182 hotels in Indianapolis
A recent review
4 of 5 stars reviewed 2 days ago
GuangY Schaumburg, Illinois, United States
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38 people have reviewed this hotel

Traveler rating
    30
    6
    1
    1
    0
See reviews for
10
3
4
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Schaumburg, Illinois, United States
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice stay, I probably will choose it again. As other reviewers said, this hotel is new and clean. You don't smell anything when you open the guest room door or turn on the AC, you don't see anything that is unclean. This is a highlight for this hotel. The heated indoor pool is another highlight, my family enjoyed it while... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear GuangY, Thank you for your review of our hotel during your recent stay with us. Cleanliness, our friendly hotel staff, and the amenities such as the pool are guest service opportunities we work with every day to provide for guests like yourself. We will be looking into our internet speed and providing healthier choices in our breakfast buffet, including... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

The hotel was very nice. Large clean rooms and friendly staff. Pretty nice free breakfast. Pool was nice but somewhat cool for a heated pool. It seemed like some of the heating inputs weren't working. Wifi was terrific down at the pool but pretty much unusable on the third floor. I wasn't able to get Netflix or my Plex server... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Ed M, Thank you for your positive comments regarding your stay with us. Our friendly staff's goal is to provide only the most professional guest service regardless of the situation. We will certainly address the concerns your mentioned. Fast, efficient wifi is a high priority amenity we want our guest to enjoy during their stay with us. I thank... More

IL cornfields
Contributor
20 reviews 20 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Friendly, very clean, and easy to find. The staff there frequently asked how our stay was going and if there was anything they could do to make it even better. They were friendly and professional. The young woman who managed the breakfast was exceptionally kind and attentive to our family, helping the children. The only glitch was connecting to WiFI... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear junebug327, Thank you for your great comments regarding your recent stay at our hotel. I appreciate how much you think of our staff and how friendly and helpful they were. We strive to provide the very best customer service and professionlism to the guests who choose our hotel. Mentioning the cleanliness of the hotel and how much your kids... More

Muncie, Indiana
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

My family and i stayed at this Holiday Inn for a spring break get away! Immediately upon walking in i was pleasantly surprised by how welcoming the staff was! Alex was by far thw most friendly hotel manager I've meet in sometime! Very helpful! I really enjoyed the pool and fitness room! Pool was a good temperature and all the... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Kaylamarie15, Thank you for your great review of the hotel, especially regarding Alex and our front desk staff. Alex leads by example and proactively encourages our team to address any guest concerns. I am pleased you enjoyed so many of the hotel amenities such as a comfortable bed, our awesome pool, and the fitness center. We are constantly reviewing... More

Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 1 week ago via mobile

I was greeted by three people when I walked in the door, Sarah, Joel, and Alex. I found a coupon in a travel book at a rest area - after looking through it I called and asked if they had any rooms at that price - I was told they did and when we arrived they seen the book in... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Donna Joe1, Thank you for your comments regarding your stay at our hotel. I regret the room you were interested in was apparently not available when you arrived, but I am glad that we were ultimately able to upgrade you to one of our more expensive rooms for the same value listed in the travel guide. The cleanliness of... More

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

4th visit to Indy. By far the best guest experience of all previous hotels. This hotel is 20 minutes from downtown Indy, but worth the drive for the pleasant staff, clean rooms, & modern decorum. I primarily interacted with Robyn & Angela. Either Robyn & Angela are here because HR recognizes talent or they are under paid; maybe both. Both... More

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Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Kirk u, Many travelers have found out what you discovered by spending just a little time in finding our hotel. Although it is approximately 9 miles west of downtown, our guest experience is the best one in the city, and we thank you for posting a positive review regarding your stay. Robyn and Angela, and also Sarah and Ali,... More

Covington, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

your staff was great, the rooms were nice, breakfast was good. We had a group attending a soccer tournament. Manager Sarah went out of her way to make sure we had everything we needed. we will be back

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear JCC3kid, Thank you for your wonderful comments regarding your stay with us this past week-end. As we host a number of sport groups, it is great to be told of the satisfaction you expressed with our staff, the rooms, and our breakfast. Sarah is a tremendous member of our team, and representative of the commitment to guest service we... More

Muncie, Indiana
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We made our second stay in as many weekends here Saturday night. The hotel itself is one of the niceset Holiday Inn Express hotels I have ever stayed in. The decor is fresh and modern and the eating area is huge with multiple televisons for breakfast and evenings. The front desk ladies on Saturday night the 5th of April were... More

Was this review helpful? Yes 1
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear CK Clevenger, Thank you so much for your most positive review of our hotel during your second stay with us. Everything you mentioned from the front desk staff to the condition of the hotel and the service you received and saw reflects the direction ownership of the hotel intends for all of us to provide. It is no surprise... More

Rolla, North Dakota
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We had a horrible stay at a different chain in Fort Wayne so we decided to pay a little more to stay here. Upon check-in we were greeted with a warm welcome from the desk members. We were very pleased with the cleanliness and condition of our room. I was with my mother and we had plenty of room for... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear c.s. Thank you for your kind words regarding your most recent stay with us. We strive to have every guest who chooses our hotel experience the warm welcome you described from our front desk team. This carries forward to our housekeeing staff who prepare the condition of your room, and the breakfast individuals who ensure that the breakfast will... More

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Very clean, pleasant staff, great breakfast - cheese omelets, cinnamon rolls, sausage, pancakes...all of which were available in plenty. Freeway noise in room was noticeable, but not a nuisance. Very comfortable beds, nice amenities and a staff that very much wants to please - great value, we recommend:)

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Anniebird97, Thank you so much for your great review highlighting our staff, the cleanliness of our hotel, and the great breakfast you enjoyed so much. The team effort that works so hard to provide these services to our guests extends from upper management throughout the entire staff. This spirit allows us to insure your room is comfortable and that... More

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Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Also Known As:
Comfort Inn And Suites West
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn & Suites West Hotel
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn
Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Indianapolis
#5 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 2*
Official Description (provided by the hotel):
Conveniently located near Indianapolis Motor Speedway, Conseco Fieldhouse, Lucas Oil Stadium, Victory Field, O'Reilly Raceway Park and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 
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