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All 183 Indianapolis hotels

Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

2.0 of 5 Hotel   |   5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
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Ranked #7 of 183 hotels in Indianapolis
A recent review
5 of 5 stars reviewed 1 week ago
MG1104 Milwaukee, Wisconsin
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80 people have reviewed this hotel

Traveler rating
    57
    16
    3
    3
    1
See reviews for
19
5
7
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Overall good experience for our short stay. We arrived pretty late on Saturday. I was pleased with how spacious our room was. Hotel seems clean and well maintained. Friendly staff. Breakfast was good and the two women working there were doing an EXCELLENT job keeping up, all while being extremely courteous. Our complaints were: room smelled very smoky at first... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear MG1104, Thank you for comments regarding your recent stay with us. We, as a team, appreciate you complimenting so many of the specific areas we focus so hard to do in providing the absolute best guest service in Indianapolis. Our breakfast staff, does in fact, do a tremendous job of preparing and then keeping up an excellent selection of... More

Seattle
Reviewer
5 reviews 5 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

If this hotel was formerly the Comfort Inn and Suites, you'd NEVER know it. Feels and looks brand new. Excellent service at the front desk. Clean and spacious rooms. Found the breakfast experience great --both the food and the place to eat. Wifi was just OK; a bit intermittent. Love the professional and quality feel when you walk in the... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Eric S, Thank you for your tremendous review of our hotel. You have touched on so many of the focus areas our team strives to provide to each and every guest, like yourself, who chooses us. From professional guest service, to a clean room and fabulous breakfast, we appreciate your generous comments. The one elevator can take time when... More

Northbrook, Illinois
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Clean and easy on eyes. Not a great location for outside food. In house breakfast provides nice selection, but mass of guests make it hard to obtain and enjoy. The two hundred dollar cost for a Saturday night (including taxes) was hard to justify.

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Wallace S, Our energetic team really appreciate you taking the time to review your experience at our hotel. We are all happy you found it clean and attractive, as we all work hard to provide that atmosphere to all of our guests. I know there is but one restaurant next to our specific location, but it is one we... More

Saint Louis, Missouri
Contributor
19 reviews 19 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I love the stay here. I enjoyed the Executive Suite, but the only thing which left bad experience to me is the Wi-Fi connectivity. I was not able to connect at-least once. Other than that everything is decent. Nice restaurants around this place. Close to the Airport and Downtown.

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Chaitu2014, Thank you very much for you comments regarding you recent stay at our hotel. We do have a tremendous location between the airport and downtown, and the surrounding restaurant selection is considerable. We are all happy you enjoyed your room and as a team regret the concerns you experienced regarding your Wi-Fi connection. We do not hear this... More

Otlando
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My stay was surprisingly nice. The staff was very nice and provided me a shuttle ride at my convenience. Mgt followed up with me during my checkout to make sure my stay was nice. The rooms were exceptionally clean. The value was incredible as well. Worth the stay.

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear k9ciro, Thank you from all of staff for your excellant comments regarding your recent stay at our hotel. We do try and provide the very best guest service in Indianapolis, and it is always nice to hear from our guests, like you, who have really appreciated our efforts. As you noted, management is involved in that commitment as well,... More

Indianapolis, Indiana
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A very nice Holiday Inn Express. Clean, comfortable, decent breakfast, and a good park, sleep, fly option for those going to the airport. Debbie checked us in with the help of Aylin, who both provided good customer service. All my questions and concerns about the park and fly were answered, and made our pre-flight night more relaxed and enjoyable. Called... More

Was this review helpful? Yes 1
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Oecon, Thank you so much for your extensive review of our hotel and its park, sleep, & fly option. Having a program like this for our guests would be great enough, but with team members like Debbie and Aylin, we consider the customer service we provide along with it the best in Indianapolis. We are here to answer your... More

Caeur D Alene
Top Contributor
247 reviews 247 reviews
62 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is a bit hidden in the back of the parking area behind another hotel. Was a little confusing getting to the lobby. Service was great. Very friendly and helpful. My room was one that has a door to the next room so I could hear some of the next rooms tv. Don't know how quiet the other rooms are.... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Jaime U, Thank you for your nice comments regarding our hotel during your most recent stay. Although there are some things we cannot control, i.e. the speed of the elevator when we have high occupancy, we do work hard to provide the very best guest experience in Indianapolis. We would be happy to make sure you are not staying... More

Kennewick
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a newer clean and quiet facility. Breakfast was standard selection and kept well stocked. Staff was friendly. Business center had both a MAC and standard PC. We stayed the weekend of the Brickyard 400 so price was a little higher than usual. No issues or problems. We would stay here again.

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear harv2u, Thank you so much for your kind comments regarding your recent stay with us. The staff works very hard to insure you will have the very best guest experience in Indianapolis. Everything, the quiet comfortable room, the business center with its choice of computer services, our extensive breakfast, and the other numerous amenities we offer afford us the... More

Detroit, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

Recently stayed at this location for 3 nights. The staff was wonderful! Thank you again Debbie! Our room was spotless and equipped with everything we could need. The breakfast buffet was excellent and the staff was the best. This was truly the nicest Holiday Inn Express I have every stayed at. Prices were also more reasonable than others in the... More

Was this review helpful? Yes 1
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Cindy F, Our entire staff really appreciates your fabulous review of our hotel. Debbie does a great job and is a true representative of our staff who work hard every day to provide the best guest service in Indianapolis. From the Housekeeping team who look after the cleanliness of your room to the Breakfast staff who make sure you... More

Aurora, Illinois
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 26, 2014

I tried to check-in early but we were told that we would have to pay for an extra night. I can understand that. The lobby was beautifully decorated. The room was clean. Our room key stopped working after the first night. I had to go down and get it reprogrammed. The breakfast was ok. It was the same as other... More

Was this review helpful? Yes
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Casandra H, Thank you for your comments regarding your stay at our hotel. Our team hear at the hotel provides the best guest service in Indianapolis and are always interested in any concerns shown by guests who stays with us. I appreciate the fact that you mentioned, on two occasions, that staff members at our front desk and the... More

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Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 2*
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Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn

29 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Dining (7)
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Pool/beach area (3)
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Business center/function rooms (1)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Family Hotel in Indianapolis #11 Business Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
Conveniently located near Indianapolis Motor Speedway, Conseco Fieldhouse, Lucas Oil Stadium, Victory Field, O'Reilly Raceway Park and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 
Number of rooms
94

Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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