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Baymont Inn & Suites Indianapolis West

2.5 of 5
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3850 Eagle View Drive, Indianapolis, IN 46254 (Formerly Jameson Inn Indy West)
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Baymont Inn & Suites Indianapolis West
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Ranked #69 of 184 Hotels in Indianapolis
A recent review
5 of 5 stars reviewed 5 days ago
debrat241 Nebraska
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299 reviews from our community

Traveler rating
    102
    109
    61
    18
    9
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99
46
28
95
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Easton, Pennsylvania
1 review
4 of 5 stars Reviewed 1 week ago

Solid hotel service! Staff is outstanding! I stayed for 3 nights over race weekend...no problems ..everything worked perfectly-- quiet and comfortable and clean. Excellent bargain price but high value.

Review collected in partnership with Baymont Inn & Suites

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Cincinnati
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in Room 233, Amana A/C was WONDERFUL, quiet cycles, nice bedding, luxurious towels. We have stayed here several times and have another reservation in a few weeks! The only disappointing thing was for breakfast, the attendants had not cleaned any tables and did not the entire time we ate. Guests came, ate, left, and still dirty tables. Location... More 

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Decatur, Illinois
1 review
1 of 5 stars Reviewed 1 week ago

The room was dirty. The continental breakfast was horrible. Ran out of coffee,sour milk, rotten fruit. Hotel staff was screaming at the top of their lungs and cursing at 8am

Review collected in partnership with Baymont Inn & Suites

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Lafayette, Indiana
Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very nice property. Everything was great (cleanliness, breakfast, staff). The room was spacious, and breakfast more than met our needs.

Review collected in partnership with Baymont Inn & Suites

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Baymont_IndyWest, Manager at Baymont Inn & Suites Indianapolis West, responded to this review

Pat H, We first would like to take the opportunity to thank you for your review. Feedback like yours allows us to make corrections to our operations and allows us to also recognize when we are providing great service and creating a positive stay for all of our guests. We are thrilled to hear of the wonderful stay and great... More 

Mishawaka, Indiana
1 review
3 of 5 stars Reviewed 3 weeks ago

Originally I was put in a room with malfunctioning AC. The desk clerks were super friendly - I asked him to give me a new room - he obliged, but the maintenance people were not happy about it. I was made to feel like I was lying that the AC did not work. Not a way to treat guests, Front... More 

Review collected in partnership with Baymont Inn & Suites

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Baymont_IndyWest, Manager at Baymont Inn & Suites Indianapolis West, responded to this review

Scott H, Thank you for your feedback. Reviews such as yours can help us improve in all areas of our hotel operations. We are saddened to hear of the AC and other issues you experienced. Great service and a quality room are two of our most important objectives here at Baymont Inn Indy West. We are glad that the front... More 

Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel because I had an early flight out of IND. All I wanted was a shower, a bed, and an airport shuttle. I got one of the three. The room was generally OK except there was a hole/ rough area in the tub. It made me not want to take a shower. Fail on the Shower.... More 

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Baymont_IndyWest, Manager at Baymont Inn & Suites Indianapolis West, responded to this review

BoozyNinja, We first would like to thank you for your review. Feedback like yours helps our hotel improve operations and create a positive stay for all. We are disappointed to hear of your overall experience. We apologize as we only have one van to accommodate both of our airport guests and our new railroad account. Concerning the shower, we are... More 

Goshen, Indiana
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We often stay at this hotel due to it's proximity to our daughters apartment on 38th Street. We find the hotel comfortable and the staff very helpful and accommodating.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymont_IndyWest, Manager at Baymont Inn & Suites Indianapolis West, responded to this review

Michael V, We first would like to take the opportunity to thank you for your review. Reviews such as yours gives us valuable feedback and assists in making improvements to our daily operations here at Baymont Inn & Suites Indianapolis West. We are ecstatic to hear of the great service you have received and your continued visits with us. We... More 

2 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

I don't expect much out of a business trip hotel. As long as it's clean and quiet, I am happy. My room was FILTHY, there were no tissues, the sink was clogged, the wall and ceiling were stained and the shower had seen much better days. The hair dryer had dried foundation makeup on it and there was a strange... More 

Was this review helpful? Yes
Baymont_IndyWest, Manager at Baymont Inn & Suites Indianapolis West, responded to this review

Purduealumamber, Thank you very much for your review. Reviews like yours can help us improve our hotel for future guests. We are saddened to see the quality of your stay as our standard is higher. With that being brought to our attention, we will work to improve both the cleanliness and overall quality of our rooms. We always strive to... More 

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