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Sleep Inn Airport West

2.0 of 5
5845 Rockville Road, Indianapolis, IN 46224
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Free Breakfast and Wi-Fi
Sleep Inn Airport West
Ranked #111 of 185 hotels in Indianapolis
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52 reviews from our community

    Trip type
Traveler rating
    9
    25
    8
    4
    6
Date Rating
New York City, New York
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 11, 2013

After reading the reviews we were a bit hesitant but nothing to complain. There was fire fighters convention going on and we did not have much choice left. They had an availability and we took it. Used a coupon and did not pay much. We had a good nights sleep here and good breakfast. The rooms are small and the... More

Was this review helpful? Yes 1
See 2 more reviews by brookeusa2002 for Indianapolis
GM_IN091, General Manager at Sleep Inn Airport West, responded to this review
May 17, 2013

Dear guest, Thankyou so much for your feedback. We are sorry to hear you did not like the bathroom design, however all Sleep Inn hotels have the same stall shower unless it's a handicap accessible room. We are glad to hear that you enjoyed our breakfast, we have a continental breakfast with the addition of two hot items: biscuits &... More

Top Contributor
50 reviews 50 reviews
44 hotel reviews
Reviews in 38 cities Reviews in 38 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 9, 2013 via mobile

I stay in hotels 300+ times per year and this hotel rates a top 20% in my book. Fast and efficient check in, a clean comfortable room, a comfortable bed and a pretty good rate. I was happy from start to finish. Thanks for the great job!

Was this review helpful? Yes
Marion
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 3, 2013

Not quite sure why the complaints ....we thought this hotel was very nice....looks like it had been remodeled and was very nice and clean. No complaints with room or bed. Close to several restaurants including Kazablanca and Grindstone Charlies....

Was this review helpful? Yes
GM_IN091, General Manager at Sleep Inn Airport West, responded to this review
May 4, 2013

Dear Guest. We're delighted to hear that you enjoyed your stay with us. You're correct, we are conveniently located near several dining and entertainment options, most of which are easy to get to if you're not familiar with the Indianapolis area. We appreciate your feedback & wish you safe travels, we hope to see you again. Barbie Fluellen General Manager More

Hartford, WI
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 25, 2013

Crappy place I wish I would have read trip advisor first. First room the toilet ran constantly so we had to move, room was cramped and worn.. Staff was rude and did not care about you or your complaints.

Was this review helpful? Yes
GM_IN091, General Manager at Sleep Inn Airport West, responded to this review
April 30, 2013

Dear Guest, We appreciate your feedback and are sorry to hear you did not enjoy your stay. Our goal is for our guests enjoy their time with us, and we apologize for the issues you experienced. We will be working closely with our desk staff to ensure we're polite & courteous with all of our guests. We wish you safe... More

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Indianapolis, Indiana
1 review
1 of 5 stars Reviewed March 19, 2013

Stayed over the Xmas holiday, front desk staff were rude and uncaring. Make sure not to leave ANY valuables in the room while you are out. No one, including corporate, with whom we filed a formal complaint, could care less.

Was this review helpful? Yes
Ryan H, Guest Relations Manager at Sleep Inn Airport West, responded to this review
April 3, 2013

Dear Guest: We have no record of this incident in our corporate office. If you would like to contact us I would be happy to look into your concern. Your comments and concerns are important to us. Thank you, Ryan Harrison Regional Manger More

1 review
1 of 5 stars Reviewed March 18, 2013 via mobile

I was charged a $150 smoking fee because me and my bags smell like smoke,,,which makes sense because im a smoker,,,but considering i didnt smoke anything in or near the hotel i am outraged!! This is flat out thievery!! The manager is very disrespectful in my dealings with them so far but i do plan to take every action to... More

Was this review helpful? Yes
Ryan H, Guest Relations Manager at Sleep Inn Airport West, responded to this review
April 3, 2013

Dear Guest: We are aware of your complaint, however this is a 100% non smoking hotel and smoking in a room is not permittied. As stated on the registration card, there is a cleaning fee for smoking in one of our rooms. Thank you Ryan Harrison Regional Manager More

Orlando, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed January 16, 2013

We are visiting family in Indianapolis. Wanted a decent, inexpensive hotel in the area. Check in experience was nice, front desk attendant was very friendly and helpful. We checked into a King room. Very small, awkwardly designed bathroom. No real closet, but rather a cheap sort of box that you can hang clothes in, no place for luggage storage, etc.... More

Was this review helpful? Yes
Ryan H, Guest Relations Manager at Sleep Inn Airport West, responded to this review
January 18, 2013

Dear Sir, I would like to appologize for the experience you had at our hotel. It is not the type of experience we would want on of your guests to have and one that we will look into. I appreciate your review of our hotel and wish you safe travels in the future. More

1 review
2 of 5 stars Reviewed January 9, 2013 via mobile

As a elite gold member I use choice hotels ALOT this one I will never stay at again. Shower door was broken, TV was VERY.SMALL and could barely see, rooms are small, tried to charge an early check in fee when I had reservation, cust sevice manager was very rude, hung up on me when I called to front desk... More

Was this review helpful? Yes
Ryan H, Guest Relations Manager at Sleep Inn Airport West, responded to this review
January 18, 2013

Dear Guest, I am sorry to hear of the experience you had at our hotel. We strive to be the best at what we do and don't like to hear that someone had a poor expierence at one of our hotels. We will research the problem and make sure that future guests do not encounter anything of the sort. We... More

Saint Cloud, Minnesota
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 30, 2012

My husband and I stayed one night at the Sleep Inn in Indianapolis.We were greeted by a pretty decorated Christmas tree in the lobby. The motel was reasonably priced. We had an average but clean room and breakfast was included. The beds and pillows were comfy. The breakfast was nothing special but hit the spot.The staff was friendly and courteous.... More

Was this review helpful? Yes
GM_IN091, General Manager at Sleep Inn Airport West, responded to this review
April 30, 2013

Dear Guest, Thankyou for your feedback, we are sorry to hear you didn't enjoy your stay. Our goal is to for all our guests to enjoy their time with us and we apologize for the issues you experienced. We will be working closely with our staff to ensure we are polite and courteous with all of our guests. We wish... More

Senior Contributor
45 reviews 45 reviews
40 hotel reviews
Reviews in 42 cities Reviews in 42 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 5, 2012 via mobile

This location is a good value if staying for business or if your activities keep you away from the room most of the time. Although small the room was clean and comfortable. The space capsule shower I am still getting used to but I'm sure it does save quite a bit of space. Minimal breakfast and not that good but... More

Was this review helpful? Yes
GM_IN091, General Manager at Sleep Inn Airport West, responded to this review
November 8, 2012

Thank you for taking time to post your feedback. Your business is very important to us and we value your feedback so we can improve for your next stay. I have brought your breakfast comments to my staffs attention so next time we can strive for your satisfaction. We do offer a variety of breakfast items. Waffles with blueberries or... More

 
 
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Additional Information about Sleep Inn Airport West

Also Known As:
Sleep Inn Airport West Hotel Indianapolis
Sleep Inn Airport West Hotel
Sleep Inn Indianapolis
Indianapolis Sleep Inn
Address: 5845 Rockville Road, Indianapolis, IN 46224
Region: United States > Indiana > Indianapolis
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #111 of 185 hotels in Indianapolis
Price Range: $
Hotel Class:2 star (2*)
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