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Holiday Inn Indianapolis North/Carmel

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251 Pennsylvania Parkway, Indianapolis, IN 46280 (Formerly Four Points by Sheraton Indianapolis Carmel)
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Holiday Inn Indianapolis North/Carmel
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Holiday Inn Indianapolis North/Carmel
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301 reviews from our community

Traveler rating
    152
    88
    29
    14
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Traveled here with our soccer team and thought it was a great choice for hotels. I usually have a hard time sleeping in a hotel that's completely full but the bed was so comfortable we all sleep really well. What kind of mattress do you use? We want one for home. Food service could have been better on our first... More 

Was this review helpful? Yes
John B, General Manager at Holiday Inn Indianapolis North/Carmel, responded to this review

THANK YOU ! We love to hear CLEAN. We hope to see you again soon. jb More 

DuQuoin, Illinois
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The beds and pillows were the most comfortable of all hotels. Nice clean swimming pool area indoors. Wish breakfast was included but they had a restaurant and kids eat free and a snack counter at front desk. Will definitely stay again!

Was this review helpful? Yes
John B, General Manager at Holiday Inn Indianapolis North/Carmel, responded to this review

Thank you for your comments. We love our hotel too and we hope the kids enjoyed themselves as well. The Express tier of IHG has breakfast included. Clean is one of the nicest things to hear. jb More 

Wilmington, DE
Top Contributor
95 reviews 95 reviews
10 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great Hotel with a very comfortable bed/pillows. Cant complain much about the room except that there is a desk, and also a small round table with two desk chairs. A better use of the space would be a lounge chair. A comfortable lounge chair. There really is no place to sit except the desk chairs. Breakfast is the standard Holiday... More 

Was this review helpful? Yes
John B, General Manager at Holiday Inn Indianapolis North/Carmel, responded to this review

Thank you very much for taking time to let us know how we are doing. We are happy you enjoyed your stay. We will consider changing the room seating on our next renovation in the near future. Thanks for the suggestion. JB More 

ohio
Top Contributor
139 reviews 139 reviews
36 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 17, 2015

Probably the nicest Holiday Inn I've stayed in. The only reasons I didn't rate this as excellent are that many in our group had numerous problems with the key cards not working. Mine were replaced 3 times in 2 nights. The other reason was that there is no real lobby meeting area for groups. There is a nice restaurant and... More 

Was this review helpful? Yes 1
John B, Manager at Holiday Inn Indianapolis North/Carmel, responded to this review

Thank you very much for your nice comments. We unfortunately had a bad batch of key cards from the supplier and have since thrown them all away, REALLY SORRY. We know that this is a real pain and majorly inconvenient. It was a great weekend and we appreciate your staying with us. More 

Carmel, Indiana, United States
Contributor
20 reviews 20 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 16, 2015

I stayed at the Holiday Inn with 3 of my children. The staff was very friendly and accommodating. We spent the evening at the swimming pool which was clean and well maintained. The room was also very clean and well appointed. I would recommend this hotel to anyone staying in the Carmel area.

Was this review helpful? Yes 1
John B, General Manager at Holiday Inn Indianapolis North/Carmel, responded to this review

Marc, Thank you very much for your kind words. We are very proud of our team and this hotel. Come back soon. More 

1 review
2 of 5 stars Reviewed March 15, 2015

My wife tripped on a poorly marked speedbump when checking in. When I asked for some small bandages, the night manager seemed annoyed. She reacted the same way when another customer in line before me asked about food options nearby. The customer was disappointed in the one option given but was dismissed by that person. The courtyard setting was also... More 

Was this review helpful? Yes
John B, General Manager at Holiday Inn Indianapolis North/Carmel, responded to this review

Atticus97, I have addressed all of your comments with our staff. These issues are not normal for us and our team was not clear whom you spoke with. I have seen your comments repeated on a few social sites and I have been attempting to speak with you in person. Please call the hotel back @ 317-574-4600 and ask for... More 

cincinnati
Contributor
14 reviews 14 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 31, 2015

At first glance, this appears to be a nice looking Holiday Inn property but looks can be deceiving. I took a shower in the late afternoon and it took 10 minutes to get hot water. I needed to use the computer at the fake business center table and it would work 2 minutes and then shut down for 12 minutes... More 

Was this review helpful? Yes
John B, General Manager at Holiday Inn Indianapolis North/Carmel, responded to this review

Jeff, Wow, I am very sorry! It sounds like we really let you down this time. 1) I have checked the room you were in and the mini fridge was ticking. We had to replace a switch there. 2) Yes, the PC in the lobby for the guests crapped out that week. We have replaced it. 3) The hot water... More 

Fort Wayne, Indiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 27, 2015

I stay at this Holiday Inn several times a year and I have never been disappointed. The staff is ultra friendly all over the hotel. The rooms are superb with a choice of pillows to suit your comfort level and a mood maker to select your favorite sleep noise; I like the ocean waves myself. The breakfast in the morning... More 

Was this review helpful? Yes
John B, General Manager at Holiday Inn Indianapolis North/Carmel, responded to this review

How nice of you to take you valuable time to let us know how we are doing. We are very proud of our hotel and the GREAT, caring team we have here. Kyle is amazing and a great asset for us. We are very pleased you loved your stay with us and we hope to see you again soon. More 

Goldsboro, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2014

I very much enjoyed my stay at the Carmel, Indiana. I was greeted by the staff in a very professional and welcoming manner. The room I was placed in was very accommodating room. I felt comfortable and at home. I made use of the restaurant/lounge on the first night and was greeted by the bartender, Kyle. He was friendly and... More 

Was this review helpful? Yes
John B, General Manager at Holiday Inn Indianapolis North/Carmel, responded to this review

Thomas, It was great to meet you last night as well. Kyle is truly one of our great team members and we are lucky to have him here to give such great service. Please come back and see us again. Happy New year. Thank you, More 

Columbus, OH
Top Contributor
139 reviews 139 reviews
21 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 29, 2014

Stayed here in April for my daughter's soccer tournament. Hotel was a good location for the fields and even though there were numerous teams staying at the hotel we did not have any issues with noise from other guests. I enjoyed the bar in the lobby to have a few local Indy beers. Not a lot of restaurants right around... More 

Was this review helpful? Yes 1
John B, General Manager at Holiday Inn Indianapolis North/Carmel, responded to this review

Jack, Thanks for your comments and I agree we are in a prime spot for MANY sports venues. We hope you soccer teem did well in the tournament. Come back soon! Thank you, More 

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