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All 185 Indianapolis hotels

The Westin Indianapolis

4.0 of 5 Hotel   |   50 South Capitol Ave., Indianapolis, IN 46204 (Downtown Indianapolis)
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69%
Ranked #31 of 185 hotels in Indianapolis
A recent review
5 of 5 stars Reviewed June 21, 2012
GlobalTraveler1DC DC
  • Reviews (739)
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739 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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There are newer reviews for The Westin Indianapolis
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DC
Contributor
14 reviews 14 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 21, 2012

I stayed there for six nights and was very impressed by the Executive Club Lounge (15th floor) staff. The main person has one of the best personalities I have encountered in my many years of traveling. Try to have time to talk with him about his career and his other experiences (I won't say more at this stage). Some other... More

Was this review helpful? Yes
Management response:

Dear Valued Guest, Thank you for your feedback. I very much appreciate you taking the time to let us know what areas that you felt could be improved upon as well as all of your kind words concerning our staff. I am very pleased that you had such a positive and personal experience in our Executive Club Lounge and assure... More

West Lafayette, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2012

We recently spent one night at the Westin and had excellent customer service. Sarah Schantz and Eric Good both went above and beyond to make our stay fabulous.

Was this review helpful? Yes 1
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Dear Valued Guest, Thank you so much for your feedback. I am sincerely happy to hear that you had such a pleasant experience. Thank you for taking the time to let us know about your experience and to highlight two of our associates for a job well done. We appreciate you and hope we have the opportunity to host you... More

Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 13, 2012

The level of service at this hotel is absolutely fantastic. Everyone we encountered was helpful, friendly and efficient. The valet and porter worked quickly to unload the car, and our bags were brought to our room within minutes of checking in. The day we left, we called about ten minutes before to have our car around and it was there... More

Was this review helpful? Yes
Management response:

Dear Valued Guest, Thank you so much for feedback. I greatly appreciate you taking the time to provide such a detailed review of areas that we are currently excelling in as well as areas that have room for improvement. Thank you so much for your positive comments in regards to our staff and their level of service. Our guests are... More

1 review
5 of 5 stars Reviewed June 6, 2012 via mobile

The hotel staff is excellent. One of the valet/doormen, Ryan Camp was extremely helpful and friendly! I would definitely stay at this hotel again. It is in the perfect location in downtown Indy!

Was this review helpful? Yes
Management response:

Dear valued Guest, Thank you so much for feedback. I sincerely appreciate your kind words and I am very excited to hear that you were pleased with your overall experience at our hotel. I appreciate you taking the time to single out Ryan; we love to have the opportunity to provide our associates with the appropriate feedback for a job... More

Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2012

I am the mother of the bride and we came to Indianapolis from Ohio and Chicago to celebrate her bachelorette party. There was a glitch when we got to the hotel but Mike Warden, front desk manager made some changes to make sure our stay and my daughters evening turned out perfect. The rooms, service and cleanliness of the hotel... More

Was this review helpful? Yes 1
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Dear Valued Guest, Thank you for your feedback. We are elated to hear about your wonderful experience. Thank you for taking the time to let us know about your positive interaction with Mike as well as complimenting our rooms, service, cleanliness and location. We are honored to have had the opportunity to host you and your daughter for such a... More

Wayne, New Jersey
Top Contributor
82 reviews 82 reviews
31 hotel reviews
162 helpful votes 162 helpful votes
3 of 5 stars Reviewed May 16, 2012

This Westin was a decent hotel for a 5 night trade show stay EXCEPT for the very small bathroom. The door barely misses the toilet. Hardly any standing room. And very poor lighting, especially in the shower. Also, outlets for laptops and IPods was not very accessible - you had to reach all the way down behind the desk at... More

Was this review helpful? Yes
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Dear Valued Guest, Thank you for your feedback. We appreciate you taking the time to let us know what areas you feel could be improved upon, and are happy to hear that your overall experience at our hotel was a positive one. We put great value in the thoughts and opinions of our guests and are always thankful for honest... More

Hamtramck, Michigan, United States
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 14, 2012

It is expensive and everywhere you turn, you need money. Car park ($27/day), Breakfast cost money, internet ($13/day)..etc. But hotel is beautiful and comfortable. They even give bathrob & gym is amazing. Great location, can walk everywhere. Friendly staff. I loved loved staying there. Bed is so comfortable. con: was not too happy with clean staff. I felt they did... More

Was this review helpful? Yes
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Dear Valued Guest, Thank you for taking some of your valuable time to provide us with your thoughts concerning your stay at out hotel. Also, thank you for the compliments pertaining to our staff, our work out facility, the signature Westin Heavenly Bed and our location. Please know that the feedback of our valued guests, such as yourself, is of... More

Chicago
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 7, 2012

An experience I'd never had when we unloaded our own car (which was no problem as the place was chaotic) I pulled two suitcases toward the doors, which flanked a revolving door. As I came to the door, a clueless "doorman" came out and looked around, almost as if looking for something to do. I nodded to him and asked... More

Was this review helpful? Yes
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Dear Valued Guest, Thank you for your feedback. First and foremost I would like to thank you for your patience during the situation that you described. I apologize that your initial impression upon entry to our hotel was a negative one. I assure you that the description of our bell staff and housekeeping services that you have provided does not... More

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 3, 2012

I recently stayed two nights at the Westin in Indianapolis. I had stayed at the hotel several times before on business, but this trip was unfortunately different. On returning home, I discovered I had about 30 to 40 little insect bites on my arms, head, body and legs. I did some research online and the bites matched those of bed-bugs.... More

Was this review helpful? Yes 1
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Dear Guest, This review came to my attention due to your allegation of bedbug activity. As has been stated in our private e-mail conversation, there have been two inspections done in the room in which you stayed by our third party pest control company, both of which were negative. Please feel free to connect with me to discuss this further.... More

Toronto, Canada
Top Contributor
89 reviews 89 reviews
21 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed May 2, 2012

Have HAD to stay here a few times and was not impressed. The rooms are very outdated, service is poor. Each time some standard items are not in place such as robe, shower cap, lotion, etc. Room service and restaurant are extremely inflexible and could not accommodate a simple request (asked for any vegetarian option and was given song and... More

Was this review helpful? Yes
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Additional Information about The Westin Indianapolis

Address: 50 South Capitol Ave., Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Indianapolis 4*
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Indianapolis #23 Business Hotel in Indianapolis #34 Romantic Hotel in Indianapolis #38 Family Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 
Number of rooms
573

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