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All 183 Indianapolis hotels

The Westin Indianapolis

4.0 of 5 Hotel   |   50 South Capitol Ave., Indianapolis, IN 46204 (Downtown Indianapolis)
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The Westin Indianapolis
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Ranked #29 of 183 Hotels in Indianapolis
A recent review
3 of 5 stars reviewed 3 days ago
Marsha B Las Vegas, Nevada, United States
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866 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Las Vegas, Nevada, United States
Contributor
17 reviews 17 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Maybe my expectations were too high, but I was disappointed by this place. The lobby was nice, but our room left something to be desired. Not enough electrical outlets for my techno hubby to plug all his devices into, no counter space in the bathroom to put anything and an air conditioner that was not working properly all made the... More

Was this review helpful? Yes 1
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great feedback. A little surprised by the comment about lack of outlets. There are two at each side of the bed and 4 at the desk in every room. We appreciate your comments and will use them to help us create a better experience. More

West Lafayette, Indiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I had to stay at the Westin for business recently and had the friendliest customer service I have ever experienced. From Durrell who made my reservaiton for me, to Cassondra who reached out via email to ask if I had any needs to the desk staff, every one was so kind, smiled, and used my name! It is so nice... More

Was this review helpful? Yes 1
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review, we really appreciate you recognizing our team members and for sharing your experience. We look forward to seeing you again soon. More

Hobart, Indiana
Top Contributor
70 reviews 70 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Attended the IAA Convention in Indy again this year and my company put us up at the Westin. Hotel is "very centrally" located in downtown Indy and had a walkway going to the convention center. Weather was very rainy so, this was a definite perk to get to the convention center. I definitely felt "safe" using the walkways versus having... More

Was this review helpful? Yes 2
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review, and thank you for sharing your experience. It's always nice to receive such great feedback. More

Washington Township, New Jersey
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed one night at the Westin for a business meeting. Checked in very late and was greeted by a friendly staff member at the front desk. Thoroughly checked the room, as customary for me, before retiring for the night - it was clean and comfortable. My view had me looking at the Marriott across the way if I looked... More

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for your thorough review and your wonderful comparison to the competition. We always appreciate when people share their experience and look forward to your next visit. More

Columbus
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Room was comfortable. The in-room refrigerator was not cooling and we called the desk. The refrigerator was replaced immediately. The staff were pleasant and very helpful. They were able to give concise directions to various sights within walking distance of the hotel.

Was this review helpful? Yes 3
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and wonderful feedback. I'm glad we were able to get the refrigerator issue handled so quickly. We're all excited about your comments and look forward to welcoming you again. More

Norwalk, CT
Contributor
20 reviews 20 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here two nights for a Notre Dame game (Irish won) in September 2014. There are no minuses and a lots of "just fine" points with this hotel. While I was not overwhelmed, my needs and expectations were all meet. It was a popular weekend, so the price may have been higher than normal. Plan on paying $30 a... More

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review, and GO Irish! We truly appreciate your great feedback and will pass it along to the rest of the team to help them better understand what our customers expectations are. More

Cleveland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

They have remodeled this property since I last stayed here (2ish yrs ago). The rooms are nice- nothing special. Bathrooms are tiny. I was alone on business so no big deal. If traveling with wife/kids I would opt for the slightly more luxurious JW Marriott with larger bathrooms. This is excellent location for convention as it is attached by skywalk... More

Was this review helpful? Yes 1
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great feedback, we'll certainly use it to help us improve our guest experience. We appreciate your loyalty as a platinum SPG member. More

Indiana
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The Westin is obviously an older property that has been renovated to a high level of success. It is however still an older property with mostly cosmetic upgrades. The location adjacent to the convention center and Circle Centre makes this a great location in downtown Indianapolis. I was thoroughly impressed with the young clerk who checked me in. I believed... More

Was this review helpful? Yes 1
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great feedback, we certainly appreciate your comments and will use your experience as a high end traveler to help us improve our experience going forward. As always, your feedback is greatly appreciated. More

Top Contributor
76 reviews 76 reviews
7 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great place to stay in the center of the city. All of the best places to eat and activities are within a very short walking distance. Hotel is very clean and has a great restaurant located in the second floor. Beds very comfortable. Multiple stations at check in desk which makes the process very quick. Will stay again.

Was this review helpful? Yes 2
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and the wonderful feedback. We truly appreciate you sharing your experience and look forward to welcoming you back again soon. More

PA
Top Contributor
220 reviews 220 reviews
24 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed 1 week ago

Good water pressure late at night and early in the morning. Shower remained hot. Did not sleep good - heard any movement and noise in the hallway. Ended up missing one of my night meetings because I was so tired I fell asleep. No easy place to grab a quick meal. Basic Starbucks for coffee but no bistro boxes. The... More

Was this review helpful? Yes
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the thorough review, we always appreciate the sharing of experiences and the positive reinforcement for our team and the hotel. We look forward to welcoming you back again soon. More

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Additional Information about The Westin Indianapolis

Address: 50 South Capitol Ave., Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin

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