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All 183 Indianapolis hotels

The Westin Indianapolis

4.0 of 5 Hotel   |   50 South Capitol Ave., Indianapolis, IN 46204 (Downtown Indianapolis)
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Ranked #32 of 183 Hotels in Indianapolis
A recent review
3 of 5 stars reviewed yesterday
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838 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

I travel a lot and in turn get to stay at really nice as well as average hotels. When I think of Westin hotels, they always seem to be dated, older but have great locations. Right when I entered the room, i wasn't impressed. The room was average and didn't resemble the usual Westin glamour or price tag. The bathroom... More

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Bogota NJ
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My wife and I stayed at The Westin the weekend of Sept 27-29. This was our 11th stay. Once again The Westin displayed great customer service. I had requested an early check in, we arrived 5 hours before check in and our room was available! I received 3 welcoming E Mails the week prior to our arrival. The room was... More

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Fairfield, Connecticut
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I went to the Westin for three nights attending a conference which took place at the hotel. I stayed in a small suite. the first night the toilet broke, flooding the bathroom and requiring an emergency clean up during the night. the next morning the bathtub filled with water as the drain did not work properly. I asked for a... More

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West Union, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at The Westin with my daughter-in-law for 2 nights, while attending the Women of Faith Conference at Banker's Life Fieldhouse. The hotel was very clean, and the staff very accommodating. Our room was smaller than I expected, but still very nice. The only negative was that the towel rack fell off when my daughter-in-law hung a towel on... More

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San Francisco, California
Top Contributor
73 reviews 73 reviews
64 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed one night at the Westin, the location is close to all downtown shops and right at the convention center. Rooms are spacious and clean but generally average but modern furnishings. Nothing really stands out about this property but is a comfortable stay in the heart of downtown. A few tips if you are using your gps to find... More

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great comments about your stay, and the feedback about the GPS coordinates. We truly appreciate that you shared your experience with us, so that we can use the information to help us improve going forward. Thanks again, and we hope to see you in the future. More

Minneapolis, Minnesota
1 review
2 of 5 stars Reviewed 6 days ago NEW

Hi travelers, While located close to the convention center (convenient if you're there for a conference), this hotel made me feel like I pretty much wanted to leave the minute I arrived. The hotel lobby smells strongly of sewage. And while my room didn't smell, the water did...the same odd sewage smell as the lobby. Really, really gross. This hotel... More

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great feedback. Sorry to hear that we did not live up to your expectation. We'll use your comments to help us improve our service and help ensure that our team has a better attention to detail. More

Richmond, Virginia
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Dropped into this hotel for a few nights as part of a conference. Hotel is directly across the street from the convention center so you couldn't ask for a better location. Room was typical Westin (which is nice). Was impressed by the gym's equipment and happy with the super speedy starbucks in the lobby. no complaints.

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review, and thank you and your organization for holding your event with us. we truly appreciate it and look forward to welcoming you back again in the future. More

Hoboken, New Jersey
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 1 week ago

There's a reason why this hotel is ranked so low in Indianapolis. It's average for what you would expect at a Westin. Here are the good points -- good gym amenities; nice touch with the running route for around the area and the concierge greeting you with a towel and water when you come back; FedEx facilities in the hotel... More

Was this review helpful? Yes 1
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great comments and the great feedback about your stay. Thanks for sharing both what you liked, and what you felt needed to be improved. We appreciate both sides of the opportunity and will use it all to help us improve. More

Jacksonville, Florida
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

So I am very loyal to the Westin brand...and I'd say this hotel is in line with other westin's I've stayed in. The hotel is very clean and nice. Parts of it are recently upgraded. You can walk from the Westin to the convention center AND the Mall without ever going outside. Nice feature in the winter. All staff members... More

Was this review helpful? Yes 3
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great feedback about your club level experience. During the week, the breakfast offering in the club lounge is a full buffet, and on the weekends it is a continental. We'll certainly take a look at what we offer and work to make it an enjoyable experience for everyone. More

Saint Paul, Minnesota
Top Contributor
164 reviews 164 reviews
133 hotel reviews
187 helpful votes 187 helpful votes
3 of 5 stars Reviewed 1 week ago

Not cheap during a conference, but this is a nice hotel - both the public/meeting spaces as well as the individual rooms. Guest rooms are spacious with a good desk for working, as well as a small couch, chair, large flatscreen TV, individual reading lamps over the bed and, of course, both the Heavenly Bed and Heavenly Shower. Gotta say,... More

Was this review helpful? Yes 2
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great feedback about housekeeping. We certainly will look into the issues you outlined and make sure that we fix whatever it was that caused this. I agree, it sounds odd. More

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Additional Information about The Westin Indianapolis

Address: 50 South Capitol Ave., Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin

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