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The Westin Indianapolis


Hotel class 4.0 of 5
50 South Capitol Ave., Indianapolis, IN 46204
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Reviews you can trust

54% Recommend
3.0 of 5 stars 122 reviews
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By trip type
All (122)
[ Date ] [ Rating ]
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5 of 5 stars
MissTravellerToronto   7 contributions
Toronto
Nov 19, 2009 | Trip type: Business, Solo travel New

I was hesitant to stay here; I am in town for a conference and had to stay here for five days. It was not within my budget because I could not get a roommate for the conference; but I needed to be close to the Convention Centre. Every review I read on line was awful. So I am here to... more

Management response from
Dale McCarty, General Manager

Dear MissTravellerToronto Thank you so much for your kind words about Eric and the team here at the hotel. It is greatly appreciated. We do value your business and most importantly, your feedback. Thanks again, and I will share your information with the team.

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2 of 5 stars
abc68   1 contribution
Pittsburgh
Nov 16, 2009 | Trip type: Family New

I've stayed in nicer places for 1/3 the price. The pictures on the web make it look very appealing, but the rooms are dismal. The bed was comfortable, but the room was very small. The bathroom was unacceptable. It is a one-person bathroom at best, so if you're traveling with children, you will be miserable. The furniture looks worn, and... more

Management response from
Dale McCarty, General Manager

Dear abc68 Thanks for the review; we really do appreciate the feedback no matter what form it takes. While we can't be all things to all people, we can and should be cognizant of the needs of our guests while they are with us. There is no excuse for your room not being serviced daily as you pointed out and...

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3 of 5 stars
HolaGatitos   27 contributions
Gainesville, FL
Nov 2, 2009 | Trip type: Business, Solo travel

As others have said this is the typical business hotel where rooms are overpriced, internet is never included ($10 a day??--I was able to connect to the Indiana free wireless service coming from the capitol?), and other amenities are either missing or forgettable. I have never understood why Westin makes this big deal about a "Heavenly Bed" I mean what... more

Management response from
Dale McCarty, General Manager

Your comments are very much appreciated.

Very average
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3 of 5 stars
IndianaTravelmom   24 contributions
Indiana
Oct 29, 2009 | Trip type: Family

Stayed here with our young children while taking in some of the family friendly attractions available in Indy. Found this to be a very average Westin. Lobby area is fine, rooms are average with small bathroom. Location is convenient-walking distance to many restaurants and shopping. Beds are extremely comfortable. Check-in was very slow. We were #6 in line on a... more

Management response from
Dale McCarty, General Manager

Thanks for taking the time to post your comments about the your stay. We certainly appreciate your feedback and will use it to better everyone's experience. The temperature of the water in the pool and the available meal options for a family traveling with children are opportunities we can work to fix. Thank you again and we hope you will...

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3 of 5 stars
gopoets   18 contributions
Naperville
Oct 22, 2009 | Trip type: Business, Solo travel

The Westin used to be the top choice in Indy...but not any more. The hotel is really starting to show signs of heavy wear and tear. The location is still good but the rooms are beaten up and the public spaces are just OK. They still have the Westin beds but that's about it. With the new Marriott going up... more

Management response from
Dale McCarty, General Manager

I really appreciate your comments about the hotel and the signs of wear and tear. It's great feedback and I can assure you that we will use it as we work toward creating a better guest experience. Thanks again, and next time you are in town, let me know so that we can better accomodate your needs.

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3 of 5 stars
jtjaknepper   14 contributions
Fort Wayne, Indiana
Oct 16, 2009 | Trip type: Business

Plain and simple, the cold snub given by the man behind the check in desk when you get there, just drives home any other flaws that you may find with this place. Just keep going and find a place to stay that has friendly staff. It was as though our arrival at the hotel was a real inconvenience to this... more

Management response from
Dale McCarty, General Manager

Thanks for you feedback about the service you recieved here during your recent stay. I can assure you that we take comments like yours seriously and will follow up to ensure that we provide the service and amenities that make the guest experience fantastic. We look forward to the opportunity to serve you again in the future.

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3 of 5 stars
hawkeye0905   8 contributions
Huntersville, North Carolina
Oct 13, 2009 | Trip type: Business

I stayed at the Westin for 2 nights on business. I usually have great success at Westins, but this one was a bit sub-par in service. My room service was late in the morning and when it did arrive, they forgot my bagel (it's the only thing I ordered besides coffee...) The coffee carafe was stained terribly from it's many... more

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4 of 5 stars
robbyc   6 contributions
Lafayettte, Indiana
Oct 4, 2009 | Trip type: Couples

My wife and I had an opportunity to stay at the Indy Westin while I was in town doing some radio business for the All State 400 at the Brickyard and the Indianapolis Convention and Visitors Association between July 24th and 26th. We arrived just after dinner time after spending the Friday at the track, and really wanted to relax... more

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4 of 5 stars
applestrudel   127 contributions
Naperville, Illinois
Sep 21, 2009 | Trip type: Couples

Just returned back from a great weekend at the Westin. My husband booked this hotel for an Anniversary break as it was close to the Lucas Oil stadium where he had booked concert tickets, for the Saturday night. Once I knew the hotel, I logged straight on to trip advisor and the mixed comments really had me concerned. Getting to... more

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4 of 5 stars
mbucha4   2 contributions
Piqua, Ohio
Sep 19, 2009 | Trip type: Couples

My husband and I took a trip to Indy to catch a concert @ Conseco Fieldhouse. After reading many reviews on different sites about this hotel, I was a little worried. We got a steal for a room, so I couldn't pass it up. From reading reviews, we found out that you cannot get to the hotel entrance using a... more

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The Westin Indianapolis Also Known As

  • Westin Indianapolis
  • Indianapolis Westin
Address: 50 South Capitol Ave., Indianapolis, IN 46204