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The Westin Indianapolis

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50 South Capitol Ave., Indianapolis, IN 46204
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Breakfast for 2 Included
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The Westin Indianapolis
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1,060 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shipshewana, Indiana
Top Contributor
66 reviews 66 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I Have stayed here several times and it is always a good stay. I haven't had any issues. The rooms are clean. It is nice that the hotel is connected to all of downtown and the convention center. That makes it a very convenient spot to stay for conferences.

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Fresno, California
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

I am sorry to saw I was disappointed at the stay last week at The Westin. The quality of service was not up the standard I have experienced in the pass. The house keeping service e was poor. Twice my room was not cleaned before 3pm I had to ask for the room to be cleaned.

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Sorry to hear about the dissatisfaction you encountered with housekeeping. I will pass your feedback along to our team, so that they know what your expectations are going forward. More 

Westland, Michigan
1 review
5 of 5 stars Reviewed yesterday NEW

I've been to many Westin properties but this ,so far, this is my favorite! Great location, you are able to walk to many of the "must" restaurants Indy has to offer. Staff was very friendly and went out of the way to help when asked. Bed was "heavenly" as described! Didn't get a chance to use the pool but did... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review, and we would love to have you stay again. Next time, try out the Westin Workout and leave energized and ready to go for the day. More 

Greenville, SC
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

Great location close to restaurants, shops and Lucas Oil Stadium. Easy to get to The Children's Museum and Indianapolis Zoo and White River Gardens. Our kids loved the indoor pool. Staff was friendly and courteous. Enjoyed our stay this was the second time we have stayed here.

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great review, glad to hear that you liked all that Indy has to offer and our proximity to it all. More 

San Diego, California
Top Contributor
81 reviews 81 reviews
43 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great location! So much to see and do in easy walking distance from the hotel. Staff were very friendly and accommodating. Room was nice and clean, bathroom was a bit small (not too much you can do about that), great waterfall showerhead! Only one little negative, just mentioning it because it's never happened to me before (and I travel a... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Sorry to hear about the confusion with the Make a Green Choice Option. If there is ever anything you need while a guest int he hotel, please don't hesitate to ask, we'd be more than happy to accommodate you. More 

Des Moines, Iowa
2 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

We were there last weekend after driving over 8hrs and tried to checkn in. We found out that my tablet had played around with our dates to check in and check out. We had accidentally set our date for the weekend before getting a rate (with taxes) for about $140.00. We asked them if we could get a refund and... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Sorry to hear about the challenges you encountered with your reservation, especially over such a busy weekend. We truly do apologize for the inconvenience. Please let me know if you are ever back in the area as we would like to take better care of you. More 

Carlsbad, California
Top Contributor
382 reviews 382 reviews
39 hotel reviews
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Westin for a big convention at the Indianapolis Convention Center. The Weston is conveniently located just across the street and connected via a covered overhead walkway. Check-in was easy and the whole staff were very friendly, courteous and accommodating. I opted for the upgrade to the executive level that included free breakfast, in-room Wi-Fi and evening... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great review, we really appreciate you sharing your experience. Make A Green Choice is a great option for guests who wish to help us save on resources but can also be a little confusing. Never hesitate to call down if you need something, we will bring it right up. More 

1 review
2 of 5 stars Reviewed 1 week ago

I won't gripe about the 1970s bath rooms and outdated styling b/c I don't really care too much about those. What I will gripe about is the complete unawareness of bizz traveler needs in their processes. I'm staying at a corporate rate and unexpected had to prolong stay by 1 day. When I called front desk they could only prolong... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great feedback, we really do appreciate it. Sorry to hear that we were not able to accommodate you at the rate you requested. Don't ever hesitate to contact me, if you feel that you are not getting information that makes sense to you. We'll certainly try to accommodate all requests. More 

Parma, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was overall a great hotel, excellent rooms, great fitness room and dining options and walking distance to local areas. The staff was great from the day of check-in to the day of check-out. Everything made my stay wonderful

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the awesome review. It is truly appreciated. More 

2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

It was OK. Easy to get around, easy to park in front of the hotel in a parking garage. Would stay again. Good sleeping beds. Nice people. Easy access to everything downtown. We ate at Patachou & California Pizza close by

Was this review helpful? Yes
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and comments. Glad to hear you found everything to your satisfaction. More 

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