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The Westin Indianapolis

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50 South Capitol Ave., Indianapolis, IN 46204
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The Westin Indianapolis
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The Westin Indianapolis
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1,010 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

My husband and I stayed here for a short getaway weekend. Yes, it's convenient. The staff was rude and unaccomodating. We specifically told the front desk cerk when booking the reservation that we did not want valet parking. Upon check out, we were told that we paid for it. They refused to refund our money. The room was very small... More 

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Lake Charles,La
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The property was relaxing and comfortable. The staff went out of their way to make you feel stress free and relaxed in their environment. The bedding was comfortable as usual fro the Westin's heavenly bed and the 5 star service was impeccable as usual. You are never disappointed at a Westin property.

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Our goal is to never disappoint, we appreciate that you shared your experience. Thank you. More 

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here in February, when it was cold and snowy. We were able to reach all the meetings at the convention center and at various other hotels without setting foot outside, thanks to the skywalks. The hotel itself was very comfortable and all staff with whom we interacted were exceedingly helpful. I liked that you needed a room key... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the wonderful comments about the staff and facilities. It's always nice to read good things about our people. More 

Muncie
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We were very pleased with our stay at the Westin downtown Indianapolis. We opted for an upgrade to a suite and it was well worth the small upgrade charge. Great views of downtown Indianapolis, and right across from the State Capitol. Would definitely choose this hotel again. Very clean and modern. Easy underground parking.

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review and for sharing your experience. We truly appreciate you choosing us, and look forward to seeing you again. More 

Westwood, New Jersey
Top Contributor
67 reviews 67 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

A very clean, business friendly hotel! I stayed at the Westin for a few days for the FDIC Fire Conference and man, did they treat us well! Hotel was conveniently located (and attached) to the Indianapolis Convention Center. A cool overpass on the second floor brought you right to it. Beds were so comfy and rooms very spacious. The bathroom... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the wonderful review, we really appreciate that you shared your experience. We'll check to make sure the shower head is working properly. Thanks for that insight. More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

The location of this Westin is amazing! There are so many restaurants, bars and things to do around downtown Indy. The room was a little small and our view was terrible; bird poop on the windows and the AC unit. But close the curtains and the room was pretty nice. All in all I'd stay again.

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for providing us with your valuable feedback. Sorry to hear that you got a view that did not meet your expectations. More 

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 2 weeks ago

I'm a frequent business traveler and have stayed at this location ~20 times over the past 6 months. Front desk staff: extremely friendly and helpful And things go downhill from there... WiFi service: at this point, I have to spend 30-60 minutes on the phone with IT every time I come to the hotel (on hold as we speak, connected... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the continued loyalty, and feedback. We are working with our ISP to ensure that you get consistent uninterrupted signal. Hopefully we'll get something to you quickly. More 

Dallas, Texas
Contributor
16 reviews 16 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I am on the road 100+ nights a year. This hotel will easily be forgotten. It's about as average of a hotel as you will find anywhere in the U.S. The public space is long overdue for a renovation, elevators are slow, bathrooms are ridiculously small, parking charges are over $30 and paying for wifi is just annoying. Beds are... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review about our fabulous beds. They set the standard that everyone eventually followed. We offer rates which include Wifi, Parking and breakfast when you book through us and not one of the 3rd party sites. More 

Louisville, Kentucky
Top Contributor
152 reviews 152 reviews
52 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just not thrilled - great downtown location, but really expensive parking options. Room is just ok..mine was pretty dirty (stuff hiding behind the curtains, old drinks left in the non-working fridge, clear spatter patterns on the bathroom door). Also the bathroom is small - the door barely clears the toilet! Overall, would definitely be unhappy if I had paid typical/high... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks, we appreciate your feedback and will follow up with the housekeeping team to ensure that they do a more thorough job cleaning the room. More 

Marina del Rey, California
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very convenient location with numerous restaurants in walking distance a long with a shopping mall, sports bars and movie theaters. Very clean and comfortable hotel. Spacious open areas. Great place to stay on a business trip plus Cassandra at the front desk was the perfect "go to" person for any of my needs and questions.

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and for the shout out to Cassondra. We really appreciate it. More 

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