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The Westin Indianapolis

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50 South Capitol Ave., Indianapolis, IN 46204
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The Westin Indianapolis
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The Westin Indianapolis
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1,004 reviews from our community

Traveler rating
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    160
    82
    54
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 2 days ago NEW

I'm a frequent business traveler and have stayed at this location ~20 times over the past 6 months. Front desk staff: extremely friendly and helpful And things go downhill from there... WiFi service: at this point, I have to spend 30-60 minutes on the phone with IT every time I come to the hotel (on hold as we speak, connected... More 

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Dallas, Texas
Contributor
15 reviews 15 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I am on the road 100+ nights a year. This hotel will easily be forgotten. It's about as average of a hotel as you will find anywhere in the U.S. The public space is long overdue for a renovation, elevators are slow, bathrooms are ridiculously small, parking charges are over $30 and paying for wifi is just annoying. Beds are... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review about our fabulous beds. They set the standard that everyone eventually followed. We offer rates which include Wifi, Parking and breakfast when you book through us and not one of the 3rd party sites. More 

Louisville, Kentucky
Top Contributor
152 reviews 152 reviews
52 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Just not thrilled - great downtown location, but really expensive parking options. Room is just ok..mine was pretty dirty (stuff hiding behind the curtains, old drinks left in the non-working fridge, clear spatter patterns on the bathroom door). Also the bathroom is small - the door barely clears the toilet! Overall, would definitely be unhappy if I had paid typical/high... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks, we appreciate your feedback and will follow up with the housekeeping team to ensure that they do a more thorough job cleaning the room. More 

Marina del Rey, California
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Very convenient location with numerous restaurants in walking distance a long with a shopping mall, sports bars and movie theaters. Very clean and comfortable hotel. Spacious open areas. Great place to stay on a business trip plus Cassandra at the front desk was the perfect "go to" person for any of my needs and questions.

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and for the shout out to Cassondra. We really appreciate it. More 

Robinson, Illinois
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were here over night for a friends birthday party and were very happy with The Westin hotel and the room. The check in and out was very fast, and the valet service was very prompt bringing our car around. We had breakfast in the hotel restaurant and it was very good, all though a little expensive, the view of... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful comments and the great review. We are excited that you had such a great experience. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We recently stayed at this hotel for a volleyball tournament. The hotel was great, rooms were nice and it was located in walking distance to the tournament, mall and other good restaurants. They had indoor walkways that took you to both which was convenient since the weather was not quite warm enough to be walking outside. Overall the hotel was... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great review and the great comments. Sorry to hear that you found our parking prices to be excessive. We try to stay as competitive as we can with the hotels around us. More 

Frisco, TX
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My daughter and I stayed at this Westin during national volleyball qualifier and could not have been more pleased with the accommodations, the staff, & the amenities. The location is central to everything, the staff helpful and the rooms clean and comfortable. We will absolutely stay here again!

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Your review was fantastic but you have us a score that is not reflective of the comments you made. If there is anything we could have done better please let us know. More 

Traverse City, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

Was a busy weekend with a girls volleyball tournament, but all in all the hotel was quiet and clean, and rooms were ready upon arrival.Restaurant and Bar were really busy. Everyone was gathered in the lobby watching March Madness and really well behaved.

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great review and the awesome score. We appreciate that you shared your great experience. More 

Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was in town for a volleyball tournament. We arrived late Thursday night. Check-in took really long. I work at a hotel in downtown St. Louis and have dealt with volleyball tournaments before. The front desk was not properly staffed for this. When we got in there were only 2 front desk personnel for about 15-20 ppl waiting to check... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and sorry to hear about the long check in process. We try to ensure that we have all our bases covered at all times. Sorry that we were not able to meet your expectation with this part of your stay. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Friendly staff, great location and a nice property. Connected to convention center and walking distance to many area attractions. Atended a Pacers game and it was extremely convenient. Would definitely stay here again.

Was this review helpful? Yes
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the awesome review, it is greatly appreciated. More 

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