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The Westin Indianapolis

4.0 of 5 50 South Capitol Ave., Indianapolis, IN 46204
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The Westin Indianapolis
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The Westin Indianapolis
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917 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Friendship, Wisconsin
Top Contributor
58 reviews 58 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Westins usually have good reputations but this one is leaning on the fact that it is convenient to the Lucas Oil Stadium. This is what we experienced: A double room with queen beds for two - only one bathrobe provided - not a big deal - but either provide enough or don't bother to provide them at all. The refrigerator... More 

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Pocono Pines, Pennsylvania
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

We had came in a day early for the PRI show and had reservations for Friday & Saturday , The hotel was overbooked for the whole weekend ( Colts where also playing Sunday )and reservation group set me up with a hotel for the extra night at a great rate at a nearby hotel not too far away . The... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and the great score. We look forward to seeing you again next year for PRI. More 

Columbus, Ohio
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was in town for the Big 10 Football Championship Game.....GO BUCKS!!!!!!!!!! I had a fantastic stay at the Westin. The staff was great, the room was clean and modern, the location was great to all of the Big 10 festivities, the breakfast was very good, and I had a great time at Shula's Restaurant. If I go to the... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you so much for the wonderful review and the awesome comments. Good luck in the tournament. More 

United States
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel's location is very nice so I chose to stay at this hotel. However, I quickly realized that this hotel is not what they advertise to be. I saw that they offer free breakfast and wifi as well as adding a third bed for a little extra charge. However, no breakfast. No wifi in the rooms. Not able to... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for your comments. The hotel does advertise and make available room rates which include complementary wifi, parking and breakfast. In order to qualify for that, you need to book one of those rate plans. Nowhere do we advertise that you can add a 3rd bed for a fee. Thanks again for your feedback. More 

1 review
4 of 5 stars Reviewed 1 week ago

We were in town for the Big 10 Football Championship Game. The Westin looked full, full, full. There were guest from both teams and it looked like players from one of the teams stayed there. We never felt like we didn't matter and our service was just as good as anyone else was given.

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the awesome comments, we all really appreciate it. Come back and see us again soon. More 

Shrewsbury, Massachusetts, United States
1 review
4 of 5 stars Reviewed 1 week ago

We were in town for a national convention and the hotel was very convenient -- both for the conference and for the surrounding area. (Our convention overlapped with the Big 10 Conference Championship and had the added pleasure of having the Wisconsin football team stay there as well.) Clean and well-maintained. Staff was very friendly. This Westin in Indy will... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you so much for the great review. It was great having you with us and you are always welcome back. More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

As an SPG Ambassador, I travel a lot. Once a year I stay at this Westin in Indy for over a week. I texted Darren in the Club Lounge before my arrival, and he had an ample supply of my favorite beverage on hand, even personally brought some to my room! GM Dale McCarty does a great job in staffing... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks Tim, we really appreciate it. Always great to have you with us. More 

Franklin, Tennessee
Top Contributor
380 reviews 380 reviews
60 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a convention in the convention center and this hotel has a walk through that connects. Very convenient. Clean and well maintained. The beds were wonderful and the typical Westin comfort. Sheila's Restuarant was a good place to eat and get a drink.

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and the great comments about the hotel and our location. We really appreciate that you chose to stay with us, and share your experience. More 

Saint Louis, Missouri
Top Contributor
73 reviews 73 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I really wanted to like the newly renovated Westin. We met family here for a post-Thanksgiving reunion. There were a number of problems, beginning when we arrived (after 4 hours in the car) and there wasn't anyone to meet us or help with the luggage. We finally went in and got a cart on our own. Check in was fine;... More 

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WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

My sincere apologies for the issues you encountered during your stay. I can assure you we will review the comments and make sure to adjust our procedures to ensure that this doesn't happen again. More 

Michigan City, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This particular Westin has very nice, comfortable rooms. The bed was comfortable, the pillows were not to hard and the temperature was pretty much stable. The clock alarm on the table between the beds did not work, but I typically just use my phone alarm - much more reliable. The Bathroom was fine - no complaints. I took advantage of... More 

Was this review helpful? Yes
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great comments and feedback about your stay. We appreciate that you shared your experiences and look forward to seeing you again/ More 

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Additional Information about The Westin Indianapolis

Address: 50 South Capitol Ave., Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#5 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#25 Romantic Hotel in Indianapolis
#27 Family Hotel in Indianapolis

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