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All 184 Indianapolis hotels

Sheraton Indianapolis Hotel at Keystone Crossing

3.5 of 5 Hotel   |   8787 Keystone Crossing, Indianapolis, IN 46240
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79%
Ranked #23 of 184 hotels in Indianapolis
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 2 days ago
bdcurn Dallas, Texas
  • Overview
  • Reviews (365)
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365 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Dallas, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were in the Indy area, from Dallas, for a national soccer tournament. There were other teams in the hotel that week as well; not to mention the "Power Soccer" tournament attendees that were there for a national wheelchair soccer tournament. The management was responsive and the staff were very accommodating. We had a couple of minor things wrong in... More

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Bronson, Michigan
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is the second time my husband and I have stayed at this hotel. Both times were for business, and both time were wonderful. As before, the Sheraton staff handled everything with aplomb. Meals were delicious and abundant. Our company had all the rooms necessary to conduct two days' worth of meetings. Check in was timely, and our room was... More

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Crown Point, Indiana
1 review
1 of 5 stars Reviewed 4 days ago NEW

I was down in Indy and used this hotel for my sons baseball tournament which was in a good location. The customer service in this hotel is horrible. Managers have no clue how to take care of a guest. So of course the staff doesn't either. I'd recommend the JW Marriott right next to them.

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Troy, Michigan
Top Contributor
102 reviews 102 reviews
31 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here recently with my son, who was playing in a Lacrosse tournament. Some comments... -We had a room with a King bed and a pull out sofa bed. That was perfect for the two of us. The bed was very comfortable, and the room was spacious even with the sofa bed pulled out. -Very clean accommodations. -While the hotel... More

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Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Bar staff are super friendly with a great selection of liquors, beer, wine. Bar menu selection is average but the food quality is great. Morning breakfast buffet had a great assortment of options and the quality was very good. Lots of restaurants within walking distance as well as the Fashion Mall.

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Davie, Florida
1 review
5 of 5 stars Reviewed 1 week ago

My family and I stay in Sheraton Hotels whenever we have a chance to spend a few days together. We stayed at this property on the SPG members floor and we had an amazing time. Rooms were clean, very comfortable and the Club Lounge was just GREAT. On our first day, we met Katie up there and she was just... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Katie and Marco were successful in making you feel welcomed while you were with us. Your loyalty and feedback are appreciated, and we hope to see you soon! More

Pekin, Illinois
Top Contributor
190 reviews 190 reviews
32 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed her two years ago before the hotel was updated and at that time it was nice but dated and worn; at our recent stay after the update we found an almost brand new hotel. The rooms, hallways and elevators were all new with nice furnishings and crisp white linens on the bed with comfortable pillows. The only negative... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We thank you for your appreciation of our newly renovated hotel! Thank you for sharing your experience, and we hope to see you again soon! More

Columbus, Ohio
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for one night during my last trip to Indy. The hotel is clean and has a beautiful lobby! There are several large conference rooms for guests traveling in large groups (Side Note: I was here for a Marching Band competition and there were over a hundred of us, we ate in the conference rooms the whole time!).... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear our team was successful in making you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon! More

Louisville, Kentucky
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice location, modern up to date facility, neat little touches like the Mircosoft display near the front desk and cool touchless cards to open doors, motor operated curtains in the rooms and keys to operate the elevators. But, there were a few smaller issues: only one of the two motors worked for the curtains, the TV remote only worked on... More

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for your feedback. We are happy to hear you enjoyed your stay. Please come back to visit us again! More

Chicago, Illinois
Top Contributor
145 reviews 145 reviews
22 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is our second time staying at this hotel and I like it even more! It really is a great place to stay and a great value. It's easy to get to and surrounded by shopping and good restaurants. The Mall that is attached to the hotel is awesome. Great stores, clean, bright with the best food court I've seen... More

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! You are welcome to visit us any time! More

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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis Hotel at Keystone Crossing 3.5*
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton

33 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Green Hotel in Indianapolis #17 Family Hotel in Indianapolis #21 Business Hotel in Indianapolis #30 Romantic Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
Number of rooms
395

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