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Sheraton Indianapolis Hotel at Keystone Crossing

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8787 Keystone Crossing, Indianapolis, IN 46240
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Breakfast for 2 Included
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1 room 1 guest
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Sheraton Indianapolis Hotel at Keystone Crossing
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602 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The lobby was very impressive. The room however was very dark (due to the film over the windows) and there was a rather strange smell in the room (dampness & chlorine?). The bed was very comfortable and linens were very nice. The bathroom could use some upgrades but otherwise it was clean. The breakfast buffet was ver nice. Good coffee... More 

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are glad to hear that you enjoyed the amenities of our hotel, and that our staff made it a pleasant stay. We hope you keep us in mind for your next visit to Indianapolis, and we sincerely hope you were able to enjoy Gen Con 2015! More 

Melbourne, Australia
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed 4 nights when attending Gencon 2015 and picked this hotel simply because the ones in the city centre were booked out. In summary, I had a good stay however cannot say that I would pick this hotel over one in the city centre for my next visit. The reason for this is largely due to location - approx... More 

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are glad to hear that you enjoyed the amenities of our hotel, and that our staff made it a pleasant stay. We hope you keep us in mind for your next visit to Indianapolis, and we sincerely hope you were able to enjoy Gen Con 2015! More 

Chicago, Illinois, United States
1 review
5 of 5 stars Reviewed 1 week ago

Tammy, Nicole, and Phae made my experience so much fun! While traveling for work, nights can get lonely. Head down the the hotel bar here at the Sheraton, and you know these ladies will treat you like an old friend! Tonya, the supervisor, made sure our drinks were full and the laughs were roaring. I found myself running back to... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are glad to hear that the ladies at the bar were able to make your work trip more enjoyable! The next time you stay with us, you will be sure to receive the same warm reception. We hope to see you soon, and look forward to sharing a few more laughs with you and your colleagues. More 

Irvine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Exceptionally friendly staff made for a great experience here. However, do NOT get a room anywhere near the elevators. You will hear the rumbling of them ALL night. Sounds like a train is above your room.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are sorry to hear that the room near the elevator put a damper on your stay! During your next stay, inform the desk of your room preference and we will do our best to put you in a room that you can rest easy in. Despite the room, we are glad to know that our staff... More 

Hammond
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Overall, I had a wonderful stay. The room was kept very clean with the exception of the hotel's paper ads and menus which were dirty and crinkled. My first thought was, "I wonder how many people touched that piece of paper?" It may not seem like a big deal, but it disturbed me enough to start looking for other things... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is great to hear that you had a great night's sleep. Our Sheraton Sweet Sleeper bed is exclusive to the Sheraton brand. Anytime you stay with us you are sure to have a restful sleep. We look forward to seeing you again, and appreciate your kind and valuable feedback! More 

Highland Park
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The front desk was as helpful as could be, even suggesting tourist sites. The free parking garage was very helpful and being adjacent to an upscale mall with a movie theater was very convenient. The beds were amazingly comfortable and the room was spacious.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, Thank you for your kind words and feedback! We are happy to hear that our front desk staff was able to help you enjoy the great city of Indianapolis! Next time you visit, we will have more suggestions and the same smiling faces waiting for you! More 

LaGrange, Indiana
1 review
4 of 5 stars Reviewed 2 weeks ago

everything was good! Except for the hotel taking everything in my account, and telling me this was a standard practice. Glad I had extra in my other account, that I could at least eat on. I personally don't understand why they didn't tell me when I booked the room, that this would happen.

Review collected in partnership with this hotel

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We apologize for the confusion and lack of communication on our charges and policies at check in. We are glad that everything else about your stay was good, but we do hope you give us another opportunity to provide you with a great stay! More 

Cranbury, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was one of the best hotel experiences! We had a large group, 40+ rooms and 80+ guests over three days. The staff and facility were outstanding. Based on previous reviews we had our concerns. Not one issue. The rooms were great, each and every one of them. Fitness center and pool were great. Each and every member of the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is great to hear that our staff was able to make your experience a memorable one. It is important to us that every guest feels welcomed and has a first class Sheraton experience. We look forward to hosting you again, and cannot wait to provide you with another five star experience! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I LOVED the experience at the bar with Tonya! She has a FANTASTIC personality and is super fun! It made the experience AMAZING! I would never want a different bartender than her! She adapts to your likes and knows how to work the crowd! Love her!

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We completely agree, Tonya is Fantastic! We are happy to hear that you had such a wonderful time with her at the bar. We hope to have you again, and look forward to providing you with another awesome experience! More 

Waterloo, Iowa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were there for a conference for special needs Adults/Children. I liked the option of opting out of maid service and getting a $5.00 voucher to spend at Starbucks. Great way to be "green" and get a bonus at the same time! The Bartender "Tasha" was great!!! She was very friendly and attentive. We enjoyed visiting with her.

Was this review helpful? Yes 2
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is great to know our guests are going green! Our Make a Green Choice vouchers are just a small thank you to you and all of our guests who chose to be environmentally conscious! It is also great to hear Tasha made your dining experience enjoyable. We hope you keep us in mind for your next... More 

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