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Sheraton Indianapolis Hotel at Keystone Crossing

3.5 of 5 8787 Keystone Crossing, Indianapolis, IN 46240
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Certificate of Excellence 2014
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Sheraton Indianapolis Hotel at Keystone Crossing
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Sheraton Indianapolis Hotel at Keystone Crossing
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444 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alexandria, Indiana
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff was awesome!! Very polite and honest! I gave a tip to the man who took our bags out to the car when we checked out and my friend tryed to tip again and he said no the Misses already tip me...Every time we needed something the staff was right there.

Review collected in partnership with this hotel

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Raleigh
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was my first time to Indianapolis and I was unsure of the area and really where to stay. A colleague of mine recommended this hotel due to its location in Indianapolis. When I arrived at the hotel the valet welcomed me with a warm greeting and brought all of my luggage inside where I was welcomed again by a... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

1 review
5 of 5 stars Reviewed 1 week ago

This is one of the nicest Sheraton hotels I have ever stayed at. The staff was great and accommodating and looks like the property just went through a renovation. My husband and I always look for a hotel that we can order breakfast in bed at and we were not disappointed! The french toast was amazing! We highly recommend this... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Indianapolis
Top Contributor
89 reviews 89 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Thank you to the staff and management for a wonderful mini vacation. From our welcome by Zach the the Front Desk Agent to Jeff the Manager on Duty everything was terrific. The spacious suite was an extra surprise for our weekend get away. Thank you for making our day extra special.

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

I didn't like the two extra charges applied to my credit card after checking out and was told there were no charges. You did reverse the charges a week and half later. The over all experience was great, I'm sorry our conference isn't going to be there next year

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Sheraton Keystone Crossing has an exceptional level of customer service. The front desk and management take a personal approach to make sure you have everything you need. Rooms have been remodeled and add a stylish touch to normally bland Sheraton decor.

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Cedar City, Utah
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My girlfriends and I spent two days in the beginning of February at the Sheraton Indianapolis. The location was perfect as they are connected to a high end mall and had so many choices of restaurants in the area. As SPG reward members we received free WIFI which is a must. We upgraded to the club lounge upon arrival, what... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Indianapolis, Indiana
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for one night and had a pleasant stay. The check in staff was friendly and the room was pretty spacious. It wasn't anything to call home about but I was satisfied with the property and will stay here again if I need to stay on the north side of Indy.

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, More 

Richlands, NC
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

I reserved a room on Valentine's day for my husband and I. I paid extra for the option to cancel. my daughter came down sick the night before and we called to cancel the reservation and the man who was working the front desk (or so I assume) told me he needed to send the cancelation request to the revenue... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valuable guest, We understand it is difficulty to travel with ill children, and we do hope all is well. Please accept our sincere apologies for the less than first class service you received while adjusting your travel plans, and know that we will address your concerns with the appropriate parties. We appreciate your business and hope to have another... More 

Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is connected to both a parking garage (free for guests) and the Fashion Mall. It's also very close to a TON of other shopping in Indy. It is NOT close to downtown. I am a Starwood Preferred guest (free to join), and what I have found is that just by having that membership, they will put me on... More 

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear you enjoyed your stay while attending a conference at our property. Your loyalty and feedback are appreciated, and we hope to see you soon! More 

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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis Hotel at Keystone Crossing 3.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#3 Green Hotel in Indianapolis
#17 Family Hotel in Indianapolis
#24 Business Hotel in Indianapolis
#35 Romantic Hotel in Indianapolis

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