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Sheraton Indianapolis Hotel at Keystone Crossing

3.5 of 5 8787 Keystone Crossing, Indianapolis, IN 46240
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Certificate of Excellence 2014
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Sheraton Indianapolis Hotel at Keystone Crossing
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Sheraton Indianapolis Hotel at Keystone Crossing
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430 reviews from our community

Traveler rating
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    58
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 4 days ago NEW

I checked in the hotel the weekend of the 1/16/15 along with other parents and children for a cheer leading competition. As many understand those types of trips are very stressful! A few of the parents and I went to the bar that Saturday night, and it was packed. The was only one bartender! Unfortunately for the poor guy, none... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Judy Lewis in the Sheraton club room went above and beyond. I was traveling by myself with two small children and she helped my kids and myself. She made the trip so much more relaxing! She made sure that the bottle for my baby was prepared like I would prepare it while I was getting things for my other child.... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Judy has made you feel welcomed and comfortable during your time with us! Your loyalty and feedback are appreciated, and we hope to see you soon! More 

Marion, OH
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at this hotel during the football playoffs and had a wonderful time. The club lounge for breakfast and evening drinks and appetizers was right on! The service at the hotel was great. The concierge gave us directions and good advice for sightseeing. We will look forward to staying there again soon.

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for your review! We are happy to know you could enjoy the comforts and amenities of our Club Lounge. We can't wait to have you visit again! More 

1 review
4 of 5 stars Reviewed 3 weeks ago

My husband and 7 year old son went for a "boys" night out. We know this is hotel is geared more towards business customers. We were hoping that because of the up-coming holiday there would be less travelers and would be a quiet stay. They had the pool to themselves, and had a great time. My husband said the room... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are happy to know you could enjoy the amenities of our hotel, and that Judy could make your husband and son feel welcome. Please come back to see us soon as your continued loyalty is greatly appreciated! More 

Senior Contributor
47 reviews 47 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great hotel for a business visit. Several meeting rooms for large groups. Easy access to the major Midwest highways and close to the airport. The family enjoyed the mall and all the local restaurants - some are outstanding! The room was great with a coffee pot int the room. That's nice because the elevator wait can be long if it's... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are happy to know you could enjoy the comforts and amenities of our hotel. Please keep us as you hotel of choice the next time you are in the city. More 

Oxford, Mississippi
Top Contributor
145 reviews 145 reviews
17 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Have stayed at the Sheraton Hotel & Suites at Keystone Crossing several times and also used its meeting space for workshops. Although quite a long ride from downtown Indianapolis and the airport, this hotel is a prime choice for meetings, workshops, and conventions. They have many meeting rooms, a decent restaurant, a market place for lighter meals and drinks, and... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! You are welcome to visit us any time! More 

Traverse City, Michigan
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 21, 2014

Stayed at the Sheraton at the Keystone Crossing in Indy. Very nice property! A bit pricey but very well appointed. We stayed at the Club level with the complete access to the Club Lounge for $30 more a night. I don't think the food in the evening is very good, but a nice a little perk. Pleasant lobby and very... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for your feedback and continued loyalty. We are happy to hear you enjoyed your stay with us! Please come back to visit us again! More 

1 review
5 of 5 stars Reviewed December 18, 2014

The combination of the Fashion Mall and hotel amenities make this among the best places to stay on the north side of Indy. Kelcie and Megan provide exceptional service in the hotel lounge. They are always cheerful and engaging with customers.

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Megan and Kelcie were successful in helping you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon! More 

Seoul, Korea
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 18, 2014

The facility is located near a very nice mall. All surrounding restaurants and shopping facilities are high end. The hotel itself has very very polite staff who are charming (as it seems all mid-west people are). The rooms we were given were clearly a punishment for using our frequent flyer miles (you laugh-I'm serious). They were in the same location... More 

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for sharing your experience with us as it helps us to better serve all of our guests. We hope you allow us the opportunity to better serve you on your next visit to Indianapolis. More 

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 13, 2014

Attended a holiday party with 200+ attendees. Hotel set up one small bar with one bartender. Long lines to get a cocktail. Food service ok for a banquet. Process to retrieve my car from valet parking was long, cumbersome and inefficient .overall grade C minusc

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for sharing your experience with us as it helps us to better serve all of our guests. We hope you allow us the opportunity to better serve you on your next visit to our hotel. More 

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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis Hotel at Keystone Crossing 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#3 Green Hotel in Indianapolis
#13 Family Hotel in Indianapolis
#23 Business Hotel in Indianapolis
#26 Romantic Hotel in Indianapolis

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