Sheraton Indianapolis Hotel at Keystone Crossing (IN) - Hotel Reviews

Also Known As:: Sheraton Indianapolis Hotel; Sheraton Indianapolis; Indianapolis Sheraton

Address: 8787 Keystone Crossing, Indianapolis, IN 46240

Phone Number:

Region: United States > Indiana > Indianapolis

Amenities:

Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#2 Onsen Hotels in Indianapolis

#15 Business Hotels in Indianapolis

#27 Family Hotels in Indianapolis

Price Range: $$

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more less

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JacquiWGlasgow

Glasgow

Senior Contributor

31 reviews

21 hotel reviews

Reviews in 13 cities

10 helpful votes

“Wow...location, setting...fantastc”

Reviewed May 17, 2013 NEW

This is a superb looking hotel, I had a massive room but the best was most uncomfortable. Great pool, great gym, shopping mall more or less attached to the hotel which has Abercrombie & Fitch. Urban Outfitters etc. The gym and the pool are great and so clean. Room was spotless, have a little shop with some sundries...breakfast was not... More

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redblueyes

Sterling, Virginia

29 reviews

15 hotel reviews

Reviews in 14 cities

6 helpful votes

“Very nice hotel”

Reviewed May 15, 2013 NEW

This hotel was super nice and pretty luxurious by my standards. The bed was uber-comfy, nice TV and the bathroom was great. No complaints whatsoever and I would definitely stay here again. It's situated sort of in between a mall so you could certainly do some shopping if you wanted. My room was down on the end so it was... More

Dear Valued Guest, Thank you for your feedback. We are happy that you enjoyed our hotel and location. Our beds are available for purchase online at sheraton.com. We really appreciate you taking the time to write a review on your recent stay. We hope to welcome you back to the Sheraton at Keystone Crossing in the near future. More

luvmycat2

Chicago, Illinois

25 reviews

10 hotel reviews

Reviews in 10 cities

3 helpful votes

“Comfortable, Professional and Convenient”

Reviewed May 11, 2013 NEW

This was my first time in Indy. The Hotel has a lot of perks. Its attached to a small upscale mall so you can shop conveniently and walk directly back to the hotel on one of the levels. The SPG king rooms are a nice size, well appointed and reasonably quiet. I needed a refrigerator to store medicine and they... More

See 3 more reviews by luvmycat2 for Indianapolis

Dear Valued Guest, Thank you for your feedback. We are delighted to hear you had an enjoyable stay. We love our location at Keystone Crossing and are happy you were able to experience our amenities such as the breezeway to the mall, complimentary parking garage, and club lounge. We hope you to welcome you back to our hotel in the... More

Jay P

Winamac, Indiana

1 review

1 helpful vote

“Friendly employees”

Reviewed May 7, 2013

I arrived at the Sheraton early in the evening and had time to relax in the 12th floor lounge. I was greeted by Tamera who did an excellent job as hostess. She was so accommodating. She was wonderful and a lot of fun to talk to. She made sure the tables with snacks were fresh. As an employer myself, I... More

Dear Valued Guest, Thank you for taking the time to provide us with feedback on your recent stay. We are delighted that you had a pleasant experience and enjoyed the Club Lounge. I will forward your review on to Tamera as well. Tamera is a huge asset to our hotel and we are glad that she was able to make... More

Pam C

“Employee”

We arrived at the Sheraton in Indianapolis and found the check in girls very pleasant. We then went to our room dropped off our stuff and proceeded to the lounge on the 12th floor. There we were greeted by a wonderful lady by the name of Tamera. She was wonderful. She went out of her way to make sure we... More

Dear Valued Guest, Thank you for your review. We are so happy that you enjoyed our service and had a comfortable stay. I will forward this review on to Tamera. We are lucky to have employees like her who go above and beyond to make our guests comfortable. Thank you again for taking the time to write about your experience.... More

rmann9

Greenwood, Indiana

42 reviews

Reviews in 8 cities

“The bathroom is too small.”

I stayed here for a conference. The facilities are great for a conference as the rooms are well lit; the HVAC seems to work well. The facility was recently remodeled. The king size bed in our room was very comfortable with large soft comforters. The television remote was confusing and you have to do some searching to find regular TV.... More

See 24 more reviews by rmann9 for Indianapolis

Dear Valued Guest, Thank you for providing us with feedback on your recent stay. We are happy you enjoyed our beds, bar, and location. We apologize that our bathrooms did not meet your expectations. We hope you will consider our hotel the next time you are in the area. Thank you again for taking the time to write a review... More

jessicarabbit76

“Relaxation”

Reviewed April 30, 2013 via mobile

Had a great stay Tonya went out her way to make us feel at home. The staff in the restaurant servers were very friendly. I will stay here whenever in Indy. The bartender was very rude and talked on his phone the whole time. He closed the bar at 9:30 and we were still Drinking. Other then the elevators being... More

Dear Valued Guest, Thank you for your review. We are happy to hear Tonya made you feel comfortable. I will pass your review onto her as well. We sincerely apologize for your experience in our bar. This is not our standard of service. I will follow up with our team to make sure all employees are warm and welcoming to... More

Blaque_Ice

Louisville KY

Reviewer

5 reviews

5 hotel reviews

Reviews in 5 cities

2 helpful votes

“Great Experience”

Reviewed April 30, 2013

I recently stayed at the Sheraton at Keystone Crossing during a conference. The staff was great. Loved being in close proximity of various malls and shopping areas. I have to say the highlight of my stay was the Bed and Pillows. OMG I felt as if i was sleeping on a cloud. A restful night made for a productive day!!

Dear Valued Guest, Thank you for your kind review. We are so happy you enjoyed our location and most importantly, our employees! We are also glad you had a restful night; our Sheraton Sweet Sleeper beds and pillows are available online at sheraton.com. Thank you again for taking the time to provide us with feedback on your recent stay. We... More

John N

Painesville

28 reviews

9 hotel reviews

Reviews in 11 cities

13 helpful votes

“Nice Place - Just a Couple of Service Issues”

Reviewed April 29, 2013

I stayed here on a business trip, and brought the wife to enjoy the mall next door. I paid the extra money to upgrade to a club level room, because I enjoy the ease of having a quick breakfast in the morning before leaving for meetings. Now the problem I had with this particular hotel's service was that the Club... More

Dear Valued Guest, Thank you for taking the time to provide us with feedback from your recent stay. We sincerely apologize that your expectations were not met in our Club Lounge and elevators. I will follow up with our staff in the Club Lounge to make sure they are prompt in getting breakfast prepared on time. We are glad you... More

theradiantlifecoach

“I had bad experience”

Reviewed April 28, 2013

Poor service was my bad experience. Housekeeping was terrible and they couldn't understand English. Any request made, I had to make the request several times before it was done which usually took several hours. The restaurant was under staffed the entire time and the staff did not speak English very well so we had problems with our order including making... More

Dear Valued Guest, Thank you for your review. We apologize that our service did not meet your expectations. Your experience is not in line with our standard of service. I will be following up with our staff to make sure they are meeting guest’s needs in a timely and efficient way. We hope you will consider returning to our hotel... More

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Sheraton Indianapolis Hotel at Keystone Crossing

Sheraton Indianapolis Hotel at Keystone Crossing

220 reviews from our community

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