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Sheraton Indianapolis Hotel at Keystone Crossing

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8787 Keystone Crossing, Indianapolis, IN 46240
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Sheraton Indianapolis Hotel at Keystone Crossing
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Sheraton Indianapolis Hotel at Keystone Crossing
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504 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Evansville, Indiana
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed here a few times and each time has been great! Front desk staff is very nice and always accommodating. Most of the rooms are nice size and the beds are awesome. There is a mall connected to the hotel which makes things nice. Also parking is easy...there is a garage just to the left side of the main entrance.

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Virginia
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I'd like to say that the Sheraton Indianapolis at Keystone was a lovely hotel with some very outstanding associates! While we were there we had the opportunity to chat with a few people who really stood out for us and made us feel super welcomed and special. Tasha (bartender in the lobby lounge) was helpful and very friendly. We chatted... More 

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, It's our pleasure to know Tasha, Tonya, and Anna provided you with first class service during your stay! Your loyalty and feedback are appreciated, and we look forward to seeing you again next May! More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

My friends and I have been coming to the Indianapolis 500 for over 20 years and this year we stayed at the Sheraton. Location excellent...check, rooms clean and spacious...check. staff unbelievable...check. The front desk staff was amazing, helpful and kind. Big thank you to Zach H and front desk Director Joshua Smoker for his great management and staff. We already... More 

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are please to know Zach and Josh could create a positive experience during your first stay with us! Thank you for you review, and we look forward to seeing you next May! More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

Top notch service always, stay regulary and this is consistant. Leticia and Kiana are the greatest, always smiling, great way to start the day, with their positive attitudes and attentive service. No better place to stay in Indy.

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear you continue to enjoy Kiana and Leticia's first class service! Your loyalty and feedback are appreciated, and we hope to see you soon! More 

1 review
5 of 5 stars Reviewed 1 week ago

As a regular guest, I frequent the restaurant daily at the Sheraton Keystone Indianapolis. The food/service is extraordinary. Kiana and Leticia go out of their way to provide the absolute best service to help make every meal wonderful. I highly recommend treating yourself to a fine meal and this exquisite service.

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Kiana and Leticia continue to provide superior service to your during your stays with us. Your loyalty and feedback are appreciated, and we hope to see you soon! More 

Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We were not thrilled with our experience this weekend. We have stayed at several SPG hotels in the U.S. Using both my husbands and my SPG points (this time we used his but I'm writing the review under mine). We live here in Indy and frequently shop at the Fashion Mall we love the area and thought it would be... More 

Was this review helpful? Yes 2
South Bend, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel is a perfect location for a business or vacation stay. I tend to frequent this hotel quite a bit when on business, and am always appreciative of the business services they provide. It is attached to a shopping mall, within walking distance of plenty of restaurants, and located off of a major Interstate. On this trip I had... More 

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! We truly appreciate your continued loyalty to our hotel and look forward to your next stay! More 

Alpharetta, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Class personified! Great personality, professional and mixes a great drink,.. She handled her business! She had the wine list nailed down. She made my experience much better than I normally experience at similar or same hotel types (based on star rating).

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Tasha was instrumental in creating a positive experience for your during your stay! Thank you for recognizing and commenting on her hard work! We hope you come back soon to see her again. More 

Angola, Indiana
Top Contributor
120 reviews 120 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very well run facility. Check in is quick and friendly. Adjoining free parking garage is a plus. The fitness center is well equipped, however, one treadmill wasn't working and another moved but the screen didn't work. Cold towels in the fitness area are a nice touch. The beds are very comfortable and the rooms are clean. It... More 

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I typically stay 150 nights a year in hotels for work and I truly enjoy my stays here. The bar staff here is one of the best I have ever encountered. In particular, Eric has been spectacular in making sure I enjoy my many meals at the hotel bar. There has been a recent turnover in bar staff and while... More 

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Eric has made you feel welcomed and comfortable during your time with us! Your loyalty to our hotel and all of Starwood is greatly appreciated! We look forward to your next visit! More 

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