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Sheraton Indianapolis Hotel at Keystone Crossing

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8787 Keystone Crossing, Indianapolis, IN 46240
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Best prices for: 1 room 1 guest
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Sheraton Indianapolis Hotel at Keystone Crossing
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Sheraton Indianapolis Hotel at Keystone Crossing
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500 reviews from our community

Traveler rating
    237
    164
    63
    17
    19
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109
75
15
200
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
  • All months
    (500)
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    (172)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

As a regular guest, I frequent the restaurant daily at the Sheraton Keystone Indianapolis. The food/service is extraordinary. Kiana and Leticia go out of their way to provide the absolute best service to help make every meal wonderful. I highly recommend treating yourself to a fine meal and this exquisite service.

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Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We were not thrilled with our experience this weekend. We have stayed at several SPG hotels in the U.S. Using both my husbands and my SPG points (this time we used his but I'm writing the review under mine). We live here in Indy and frequently shop at the Fashion Mall we love the area and thought it would be... More 

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South Bend, Indiana
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is a perfect location for a business or vacation stay. I tend to frequent this hotel quite a bit when on business, and am always appreciative of the business services they provide. It is attached to a shopping mall, within walking distance of plenty of restaurants, and located off of a major Interstate. On this trip I had... More 

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! We truly appreciate your continued loyalty to our hotel and look forward to your next stay! More 

Alpharetta, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Class personified! Great personality, professional and mixes a great drink,.. She handled her business! She had the wine list nailed down. She made my experience much better than I normally experience at similar or same hotel types (based on star rating).

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Tasha was instrumental in creating a positive experience for your during your stay! Thank you for recognizing and commenting on her hard work! We hope you come back soon to see her again. More 

Angola, Indiana
Top Contributor
120 reviews 120 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very well run facility. Check in is quick and friendly. Adjoining free parking garage is a plus. The fitness center is well equipped, however, one treadmill wasn't working and another moved but the screen didn't work. Cold towels in the fitness area are a nice touch. The beds are very comfortable and the rooms are clean. It... More 

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I typically stay 150 nights a year in hotels for work and I truly enjoy my stays here. The bar staff here is one of the best I have ever encountered. In particular, Eric has been spectacular in making sure I enjoy my many meals at the hotel bar. There has been a recent turnover in bar staff and while... More 

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Eric has made you feel welcomed and comfortable during your time with us! Your loyalty to our hotel and all of Starwood is greatly appreciated! We look forward to your next visit! More 

Contributor
15 reviews 15 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Love that it's connected to my favorite mall. Bed could use an upgrade, but otherwise we loved it! The extra money for the club access is well worth it. Staff was amazing. Food was good (I'm a foodie and it's difficult to impress me). Will likely book a small retreat for our employees here. Maybe a Christmas Party?! :)

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for your review! We are pleased to know you enjoyed the amenities provided at our hotel. Our Sales & Catering Team will be more than happy to accommodate you and your staff during the holidays or any other time of year! We look forward to hearing from you soon. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Eric and John were awesome bartenders and quickly made me an my husband feel welcomed and comfortable on our over night stay to celebrate our anniversary. Will surely book again. :) Eric was very friendly and knowledgeable about the area and that helped alot. Although we live in Indianapolis we don't frequent this area often so I appreciate his help.... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are excited to know Eric and John could make your anniversary weekend with us one to remember! Your compliments on your experience are very appreciated by our team, and we hope to see you again next year! More 

Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We took the family to Indy to visit the children's museum. We booked the room online through a 3rd party website and got a great deal. The hotel is in a great location, near many restaurants and is connected to the keystone mall. Our check in was smooth, room was clean, staff was friendly. The hotel was booming with banquets,... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I was in Indianapolis for NCAA weekend and stayed at the Sheraton with friends. We visited the bar often to see Miss Tasha she was an amazing bartender. My cosmo's were on point the perfect shade with the sentiments of ice floatinng on top. She was very socialable and gave us some great party recomendations. I was very impressed she... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Tasha made your stay fun and memorable. Your loyalty and feedback are appreciated, and we hope to see you soon! More 

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