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All 183 Indianapolis hotels

Sheraton Indianapolis Hotel at Keystone Crossing

3.5 of 5 Hotel   |   8787 Keystone Crossing, Indianapolis, IN 46240
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79%
Ranked #22 of 183 hotels in Indianapolis
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
4 of 5 stars reviewed yesterday
Sluggo65 Boston, Massachusetts
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376 people have reviewed this hotel

Traveler rating
    173
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    53
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Boston, Massachusetts
Top Contributor
128 reviews 128 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is actually quite nice, if you can get past the location (on the outskirts of Indy next to a mall.) That said, there are lots of things to like about this hotel including free parking, indoor pool, spacious lobby with lots of seating and power for charging. The mall next door can be seen as a plus since... More

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Frankfort, Kentucky
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed a week at the Keystone Crossing Sheraton during a recent convention. I don't know anything about Indianapolis but this location is apparently upscale. The hotel is across the street from a high end mall and has pedway access. The room was fine: very clean, a little short on storage for two adults (I like putting my things away... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We understand it is not easy being inconvenienced by room issues, so it is pleasing to hear our team was successful in accommodating your requests and making you feel a comfortable as possible. Your feedback is appreciated, and we hope have you back soon! More

Terre Haute, Indiana
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a really great place to stay. Every staff member we talked to really helped us out. We had a few dumb questions and they answered them and didn't make us feel dumb. The rooms were nice and clean, bathroom was very clean. We didn't have much of a view but that wasn't a big deal. The only two... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for sharing your experience with us as it helps us to better serve all of our guests. We are happy you enjoyed your stay, and we hope you keep us as your hotel of choice the next time you are in Indianapolis. More

Hagerstown, Indiana
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had quiet room time (a desk, and a comfy bed) to write and reflect - I'm an author of the novel BILLIE GIRL - and various quality restaurants and shopping venues nearby. The room was clean and comfy, a parking garage across a lane by the hotel (with a skywalk in), wifi connection was excellent (I did not mind... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Vickie, Thank you for your positive review of your time with us. it is great to hear we could provide a quiet and comfortable area for you to write and reflect. We look forward to you next great work and your next stay with us in Indianapolis. More

Senior Contributor
30 reviews 30 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I was on business in Carmel in August and September of 2013, and stayed at this hotel, the Hyatt at Keystone Crossing, and the Westin downtown Indianapolis. Of the three hotels, the Sheraton Keystone is the best property. I was treated with respect and honor as a platinum guest. The first stay I was upgraded to the Governor's Suite, and... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We thank you for your appreciation of our newly renovated hotel! Thank you for sharing your experience, and we hope to see you again soon! More

Cleveland, Ohio
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went there for a tennis conference. My first thought is they need more elevators. It took forever to get up and down. But the hotel is very clean and renovated. We had the club floor. I would not say it is worth $30 per day as the food is very weak. But there is hot Sarbucks in the AM... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued guest, Thank you for taking the time to post such a kind review of your recent experience us! We look forward to the opportunity to welcome you back. More

Shoals, Indiana
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Went for a 4 day conference at work but had a very nice time. Food was very good and room was excellent. Would stay anytime at this hotel with family and friends. Had a nice pool and exercise room right beside it. Close to a very nice mall. Many restaurants to choose from.

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are happy to know you could enjoy the comforts and amenities of our hotel. Please keep us as you hotel of choice the next time you are in the city. More

SC
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel was in a very good location in a nice part of town. There are good restaurants and a nice mall right at the hotel. We also enjoyed our use of the exercise room and the pool. The lobby area was a bit noisy and busy as the bar area was quite full, so I am glad that our... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! You are welcome to visit us any time! More

Houston, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

I really appreciate the service provided by Tamera. She really made my week long stay enjoyable. She was pleasant, kind, and very helpful. She certainly has a servant spirit. Thank you Tamera for everything you did! You make me want to come back again!

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Tamera was successful in making you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon! More

Mooresville, NC
Top Contributor
52 reviews 52 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently traveled through Indy on our way to Chicago and elected to use Starwood points to stay at this property. I have to say that I liked the property very much. We were on the 12th floor and had a nice view out the front of the building. The free parking garage was nice and easily accessible. The room... More

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! You are welcome to visit us any time! More

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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis Hotel at Keystone Crossing 3.5*
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Green Hotel in Indianapolis #15 Family Hotel in Indianapolis #22 Business Hotel in Indianapolis #30 Romantic Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
Number of rooms
395

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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