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All 182 Indianapolis hotels

Sheraton Indianapolis Hotel at Keystone Crossing

3.5 of 5 Hotel   |   8787 Keystone Crossing, Indianapolis, IN 46240
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78%
Ranked #30 of 182 hotels in Indianapolis
Certificate of Excellence 2013
GreenLeadersGold level
A recent review
4 of 5 stars reviewed 2 days ago
652Bruce Georgetown, Indiana
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328 people have reviewed this hotel

Traveler rating
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    49
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • Italian first
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  • Any
English first
Georgetown, Indiana
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

Spent several weeks at the hotel for business. The staff was great, especially Kiana at the breakfast line. She provided great service and remembered my preferences each morning for coffee and meals. Nice time.

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Ann Arbor, Michigan
Top Contributor
61 reviews 61 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent one night at the Sheraton while passing through Indianapolis. For a quick stay, it was very good. There is free, self-serve parking right next to the building and valet services for those who want it (not sure show much it costs). The facilities are modern, restaurant and bar on the main floor with a computer and TV area across... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for sharing your experience with us as it helps us to better serve all of our guests. We are happy you enjoyed your stay, and we hope you keep us as your hotel of choice the next time you are in Indianapolis. More

Louisville, KY
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We picked this Hotel for the 2nd year in a row as a spring break getaway. The staff is friendly, our room was modern and clean and oh those beds were so comfy. I would certainly suggest the convenience of the club floor - I do have to say that the food selections in the lounge are a little too... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! You are welcome to visit us any time! More

Ashland, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

Stayed a weekend at the hotel while visiting my son, his wife and our granddaughter. What a pleasant stay! The front desk (Paulette) was very welcoming… and we the found the wait staff in the restaurant absolutely delightful.... particularly our waitress Laticia! Besides the wonderful service Laticia provided, she was very engaging and very pleasant. My daughter and I so... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Paulette and Leticia were successful in making you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon! More

charlotte
Top Contributor
67 reviews 67 reviews
61 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It's almost 55 minutes from airport so if that's an issue for you move on. Once your here it's really nice. I am not a Sheraton fan per se. They are trying to change their reputation in a lot of markets and this one is for sure. Room was updated, separate shower, great bed (pillows not so much), and the... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for sharing your experience with us as it helps us to better serve all of our guests. We are happy you enjoyed your stay, and we hope you keep us as your hotel of choice the next time you are in Indianapolis. More

Egg Harbor, Wisconsin
Top Contributor
82 reviews 82 reviews
32 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed March 7, 2014

Nice upgrade to Club floor and a very nice club as well. Great location. Bar staff costs hotel a star. 6:00 pm on a Friday and no sweet vermouth and no effort to get any. How is that possible? Hostess in club had great attitude. I would stay again if in the area.

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear our team was successful in making you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon! More

Tucson, Arizona
1 review
5 of 5 stars Reviewed March 6, 2014

I have stayed at the Sheraton Keystone Crossing a few times for business in the last month. I just want to say that the guest services experience has been simply amazing. I wish that you could clone Kiana, the attendant at breakfast, she was there every morning with a smile and already had my juice and coffee pouring as soon... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Kiana and Tamera were successful in making you feel welcomed during your stay. Your feedback is appreciated, and we hope have you back soon! More

New York, NY
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 4, 2014

Stayed here while in the area for a work trip so I didn't lose my Starwood points for inactivity. I wasn't expecting much based on the reviews but I had a nice stay here. Hotel staff was friendly and the lobby area is nice. As a female traveler on my own, I didn't love having to park in the garage... More

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for taking the time to comment on your experience. We are pleased to know you could enjoy the comforts and amenities of our hotel. Please keep us as you hotel of choice the next time you are in the city. More

New Boston, New Hampshire
1 review
5 of 5 stars Reviewed March 4, 2014 via mobile

great 10-day stay at sheraton keystone. restaurant staff (leticia, kania, phae, and others) made stay especially enjoyable. initially in room next to elevator bank, which was a bit noisy, and my request for room change was honored swiftly and without question.

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear our team was successful in making you feel welcomed during your stay. Your feedback is appreciated, and we hope have you back soon! More

Pendleton, Indiana
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 1, 2014

First off, Alyssa was my front desk agent. She was very nice and considerate of my need to be near stairs. I recieved room 319, and it is very close however i can hear the noises from pool and stair well. So theres that. Secondly about my room. There is dust on the phone, table and the light fixtures. My... More

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Your feedback valuable to our growth and we appreciate you for sharing. Please keep us as you hotel of choice the next time you are in Indianapolis. More

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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Also Known As:
Sheraton Indianapolis Hotel
Sheraton Indianapolis
Indianapolis Sheraton
Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Indianapolis
#19 Family Hotel in Indianapolis
#23 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis Hotel at Keystone Crossing 3.5*
Official Description (provided by the hotel):
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
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