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Sheraton Indianapolis Hotel at Keystone Crossing

3.5 of 5 8787 Keystone Crossing, Indianapolis, IN 46240
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Sheraton Indianapolis Hotel at Keystone Crossing
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Sheraton Indianapolis Hotel at Keystone Crossing
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423 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW

The combination of the Fashion Mall and hotel amenities make this among the best places to stay on the north side of Indy. Kelcie and Megan provide exceptional service in the hotel lounge. They are always cheerful and engaging with customers.

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Seoul, Korea
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The facility is located near a very nice mall. All surrounding restaurants and shopping facilities are high end. The hotel itself has very very polite staff who are charming (as it seems all mid-west people are). The rooms we were given were clearly a punishment for using our frequent flyer miles (you laugh-I'm serious). They were in the same location... More 

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Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Attended a holiday party with 200+ attendees. Hotel set up one small bar with one bartender. Long lines to get a cocktail. Food service ok for a banquet. Process to retrieve my car from valet parking was long, cumbersome and inefficient .overall grade C minusc

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for sharing your experience with us as it helps us to better serve all of our guests. We hope you allow us the opportunity to better serve you on your next visit to our hotel. More 

illinois
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the Sheraton for two nights on a business trip. The location is very convenient, right off the highway, and attached to a high-end indoor mall. There is no need to walk outside from the hotel. Just take the walkway on the lobby and follow it to the inside of the mall. There are also great restaurants scattered throughout... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Your feedback valuable to our growth and we appreciate you for sharing. Please keep us as you hotel of choice the next time you are in Indianapolis. More 

Brilynn1979
Top Contributor
66 reviews 66 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We often stay here when we need a quick night away. Love the location you can walk to the mall, several restaurant choices nearby, a great cigar bar we like to frequent. Love Napolese pizza and Petit Chou for breakfast, my locally owned favorites.

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for your feedback and continued loyalty. We are happy to hear you enjoyed your stay with us! Please come back to visit us again! More 

Madison, Wisconsin, Usa
Top Contributor
130 reviews 130 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

As a Platinum, I arrived at the hotel and there were 10 people in line and two people working the front desk. There was no line for Platinum's/Gold's although there was one desk that had a sign for Platinum/Gold members. Not wanting to cause a scene, I waited my turn and it took 20 minutes to check in. It was... More 

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Rockydogz1, As a Platinum SPG member, I want to first thank you for your loyalty to Starwood Hotels. We know you have many choices while traveling and we appreciate you choosing Starwood. I regret to hear of your experience while on property. As we stated in previous communciation, our staffing levels were assessed for the club lounge and we... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The Sheraton at Keystone Crossing is a nice hotel in a nice location. The rooms are spacious and well decorated with very nice beds. We reserved a club room, but we're told at check in that the hotel had overbooked club rooms and we were given a comparable room. We still had access to the club lounge's free breakfast, which... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for your appreciation of our newly renovated hotel! We value your comments on the experience you had with us, and we hope to see you again! More 

Fort Wayne, Indiana
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We wanted to stay somewhere close to shopping and a movie. We found a really nice place in the Sheraton at Keystone. The room was really quite nice. Very spacious. The staff was outstanding. We even found a special cheese platter left for us. The room had a nice living area, with a nice bedroom through doors. The bathroom was... More 

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! You are welcome to visit us any time! More 

cincinnati, ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for a wedding weekend and the hotel was fantastic! The only issue we had was several trips to the lobby for a key issue, but other than that...it was great. Lot's to do around the hotel, great staff, helpful. Good food in restaurant and room service and the lobby bar was quite accomodating post reception.... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear our team was successful in helping you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon! More 

Winchester, Virginia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a wonderful location, in the high-end shopping center, yet easily accessible to the Interstate or businesses. There is a limited menu food service from breakfast through dinner and room service. We were there during a slow week and service was adequate. I don't know how it would be if the hotel were full and busy. Everything is clean... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are happy to know you could enjoy the comforts and amenities of our hotel. Please keep us as you hotel of choice the next time you are in the city. More 

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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis Hotel at Keystone Crossing 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#3 Green Hotel in Indianapolis
#16 Family Hotel in Indianapolis
#21 Romantic Hotel in Indianapolis
#28 Business Hotel in Indianapolis

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