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Sheraton Indianapolis Hotel at Keystone Crossing

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8787 Keystone Crossing, Indianapolis, IN 46240
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Sheraton Indianapolis Hotel at Keystone Crossing
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546 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel's in a great spot-good walking distance to many different restaurants and shopping around. Not too far from airport and parking is easy. Good gym with plenty of machines for various workouts

Was this review helpful? Yes
Saint Louis, Missouri
1 of 5 stars Reviewed 2 days ago NEW

The hotel was fine- except the room service food was awful. The banquet host was terrible. There was no one in the room to help us in the morning. They lost the boxes we had shipped to the location. Although no one was in there to help in the morning, 10 people (who didn't speak english) were in there to... More 

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Indianapolis, Indiana
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Excellent front desk service. Very spacious king size room with a sofa and large work desk. Ultra clean room and bathroom. Starbucks in the lobby was a big plus for me. You also have Starbucks in your room. Breakfast was good and served quickly. Our dinner was at a banquet for an event and the food was outstanding,especially the salad... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are happy to know you could enjoy the comforts and amenities of our hotel. Please keep us as you hotel of choice the next time you are in the city. More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 5 days ago NEW

I was traveling alone to play in a golf tournament and stayed at the Sheraton Crossing. Each day I ended the night with a nightcap in the lounge. The bartender, Tasha, made my trip better. She was attentive and professional, as I am sure the hotel expects. But she also recognized and responded to her customers' needs with a wonderful... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Tasha has made you feel welcomed and comfortable during your time with us! Your loyalty and feedback are appreciated, and we hope to see you soon! More 

Granite Bay, California
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

I am a frequent visitor to this hotel. I find the service, especially for breakfast, to be exceptional. Both Kiana and Leticia always remember me, remember my usual order, and take great care of me. I appreciate them and all the effort they put in!!

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Kiana and Leticia have made you feel welcomed and comfortable during your time with us! Your loyalty and feedback are appreciated, and we hope to see you soon! More 

Nashville, Tennessee, United States
Level Contributor
74 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel on the north side on Indy was a great place for my two day visit. The room was very nice and high enough up for no ground noise. The hotel is adjacent to an upscale mall. Free parking for this hotel is provided in an adjacent parking garage that also serves an office building. The entire area seemed... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

Waynesville, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

This is the only place to stay while in Indy! A True Blue Ribbon Winner of customer service in the Hotel and Hospitality Industry! Attention to details, comfort, and food service was amazing. OMG...The Location, Shopping, and fabulous Restaurants! My Wirehaired Vizsla Puppy and I were treated like royality. My Blue Ribbon Win at The Horse Show with my Hackney... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear our team was successful in helping you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon! More 

Chapel Hill, North Carolina
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I attended a conference at this hotel one weekend. They did a very good job with the food and amenities for that conference. The rooms were very comfortable and I had no complaints. Fast elevators (four of them). The building is a bit confusing when it comes to the confernce areas, but we learned how to get around eventually. There... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear you enjoyed our meeting rooms and support services during your conference. Your loyalty and feedback are appreciated, and we hope to see you soon! More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 1 week ago

Lovely and very convenient to shopping and great restaurants, but a little over priced. That said, the extra money for the Club floor may be worth it. Great breakfast, much more than the continental breakfast that was advertised.

Review collected in partnership with this hotel

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! We look forward to your next visit with us! More 

Indiana
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This place was decent for one person to stay at. I loved how quiet it was and that I could just relax.It was really quiet and also the fact that I could just hide away for a bit and have a chance to myself.

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

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