We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Indianapolis Hotel at Keystone Crossing

Certificate of Excellence
GreenLeadersGold level
Hotel website
Hotel deals
8787 Keystone Crossing, Indianapolis, IN 46240
Special Offer
Breakfast for 2 Included
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sheraton Indianapolis Hotel at Keystone Crossing
Professional photos View all
Browse nearby
Sheraton Indianapolis Hotel at Keystone Crossing
Add Photo Write a Review

578 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    288
    180
    68
    20
    22
See reviews for
125
84
18
243
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (578)
  • Mar-May only
    (179)
  • Jun-Aug only
    (188)
  • Sep-Nov only
    (108)
  • Dec-Feb only
    (103)
All months
Carmel, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

I went into the lobby to meet some customers there to do some business and she came over to our table and helped us set everything up for us.... Her name was Tasha and I could tell she just enjoyed her job.. or at least did not show how we all have life struggles. She was very personable and courteous.... More 

Was this review helpful? Yes
Michigan
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

We were in Indiana for two nights and booked a Best Western Plus (2 1/2 star) in Gas City and the Sheraton Indy at Keystone (4 star) for our trip. Both hotels were terrific as far as location but the 2 star Best Western was far superior to the 4 star Sheraton in almost all categories of what a hotel... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for taking the time to review your stay with us. We are truly sorry that your experience did not meet your expectations and apologize for the issues with your room. We value the opportunity to learn from your experience, and we wish you allow us to improve the experience of your next stay. More 

Garden City, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed here on a business trip and the food and beverage staff we amazing! The ladies in the lounge made sure we were taken care of at all times, Tasha, Tonya & Phae were all 10 star employees! Cannot wait to see them in May!

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear our team was successful in helping you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon! More 

Bentonville, Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The hotel was very nice, service from room attendants and guest service was very responsive. Food service for a large convention was extremely efficient and tasty. We encountered only one problem with the front desk manager's lack of response to a new shirt being damaged by a bleach spot from some type of caustic cleaner used in a ground floor... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Your feedback is valuable to our growth and we appreciate you for sharing. Please keep us as you hotel of choice the next time you are in Indianapolis. More 

Angola, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The complete stay was excellent. From the conference rooms to the hotel rooms and amenities, we enjoyed our stay. We will definitely return for a leisurely trip with our kids. The restaurant food was also excellent!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are happy to know you could enjoy the comforts and amenities of our hotel. Please keep us as you hotel of choice the next time you are in the city. More 

Vincennes, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I can't say enough about this place! The property, the staff, and the amenities are top of the line! The location is the best also. They have direct access to the mall. Third time I've stayed and I can't wait to return.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for your feedback and continued loyalty. We are happy to hear you enjoyed your stay with us! Please come back to visit us again! More 

Huntertown, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Sheraton as part of a baseball group participating in a local tournament. The staff was extremely accomodating and nice. Rooms were very clean as was the entire hotel. Pool was nice and love the outdoor deck.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

Austin, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I recently stayed here on business, and my general impression is that not everyone is cut out for customer service positions. The property is nice, but housekeeping and waitstaff/bartender could be friendlier and more thorough. The guy at the Starbucks bar was super awesome, friendly and fast!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Your feedback valuable to our growth and we appreciate you for sharing. Please keep us as you hotel of choice the next time you are in Indianapolis. More 

Indianapolis, Indiana
1 of 5 stars Reviewed 1 week ago

Placed an order for room service over an hour ago....called to say cancel it - they tell me they had no one at room services and didn't realize it - they would comp my next meal. Seriously?1?1 You realize I'm not gonna get my food in a reasonable amount of time - but wait for ME to call YOU to... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valuable guest, Thank you for taking the time to review your recent stay with us. Please accept our sincere apologies for the less than first class service you received while with us, and know that we will address your concerns with the appropriate parties. We appreciate your business and hope to have another opportunity to be of service to... More 

denver
Level Contributor
44 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first time at The Sheraton in Indy. I have stayed at The Marriott close by and The Shearton is much nicer and more convenient to the mall. The Sheraton has a great gym and you can park for free which is nice. There is a nice coffee shop in the lobby which you need to use as... More 

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are happy to know you could enjoy the comforts and amenities of our hotel. Please keep us as you hotel of choice the next time you are in the city. More 

Questions? Get answers from hotel staff and past guests. Ask a question

48 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (23)
Viewed
Hotel & grounds (4)
Viewed
View from room (3)
Viewed
Room/suite (5)
Viewed
Bathroom (4)
Viewed
Dining (3)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (3)
Viewed
Business center/function rooms (5)
Viewed
Dining (3)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Indianapolis
0.3 mi away
Hyatt Place Indianapolis/Keystone
0.3 mi away
Marriott Indianapolis North
Marriott Indianapolis North
#71 of 184 in Indianapolis
4.0 of 5 stars 219 reviews
0.3 mi away
TownePlace Suites Indianapolis Keystone
Show Prices
Show Prices
Show Prices
0.6 mi away
Homewood Suites by Hilton Indianapolis At The Crossing
2.5 mi away
Holiday Inn Indianapolis North/Carmel
3.5 mi away
Drury Inn & Suites Indianapolis Northeast
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay