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Sheraton Indianapolis Hotel at Keystone Crossing

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8787 Keystone Crossing, Indianapolis, IN 46240
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Sheraton Indianapolis Hotel at Keystone Crossing
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Sheraton Indianapolis Hotel at Keystone Crossing
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471 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Coppell, Texas
1 review
4 of 5 stars Reviewed yesterday NEW

Good overall hotel in a very good location with the Fashion Mall attached. Easy to get places from this location. Tonight there was a big convention in town and the bar was slammed. Thanks to Tasha for keeping a great attitude and smile on her face!

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Indianapolis, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

We hosted our annual event at the Sheraton Keystone over the weekend and every attendee enjoyed the hotel. The food, meeting space and guest rooms were all perfect for our group. I would recommend the hotel for any group looking to host an event.

Was this review helpful? Yes 1
Savoy, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

My family for four, which includes two toddlers, stayed at this hotel for a long weekend. There were many great things about this hotel beginning with the customer service. From the time we checked in, the hotel staff was pleasant and helpful. We stayed on the club level and each morning of our stay were greeted with a smile by... More 

Was this review helpful? Yes 2
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Katie was instrumental in creating a positive stay for you and your family! Your loyalty and feedback are appreciated, and we hope to see you soon! More 

Columbus, Georgia
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a fairly nice, not too many frills hotel. The room was nice and sufficient, though a little dated, especially in the bathroom. It is also fairly expensive for this quality level. Overall, a standard issue, clean hotel that will work for a night or two while you are in Indy.

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for your appreciation of our newly renovated hotel! We value your comments on the experience you had with us, and we hope to see you again! More 

Savoy, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

Wow! Customer service at this hotel simply rocks! Smiles galore and unending offers to assist. A special tip of the hat to the staff who helped me chase down milk for my two year old grandsons and the woman who's nametag said "Katie" whose welcoming smile and attention to detail in the Club lounge this morning made the visit such... More 

Was this review helpful? Yes 2
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear all of our staff, especially Katie, made you feel welcomed and comfortable during your time with us! Your loyalty and feedback are appreciated, and we hope to see you soon! More 

Chicago, Illinois
Top Contributor
179 reviews 179 reviews
74 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a nicer than average Sheraton in a mid-size town. We stayed here with out two kids when on a road-trip recently. The location of the hotel was key for us as it is right off the expressway. It's clean and the staff is very helpful.

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are happy to know you and your family enjoyed your stay. Please keep us as you hotel of choice the next time you are in the city. More 

Illinois
Top Contributor
156 reviews 156 reviews
68 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Outstanding hotel, Having the Mall next door is also very nice.Outstanding fitness center,pool,and hot tub.Free WiFi was available in the lobby. Hotwired this Hotel for 125$ /night including all taxes etc.Did not use the restaurant or Bar.Would certainly return.

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are happy to know you could enjoy the comforts and amenities of our hotel. We look forward to your next stay with us! More 

Le Roy, Illinois
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a week on business. I became well acquainted with the bar staff Kelcie, Tonya and Tasha. They were very friendly and gave good recommendations for restaurants and nightlife (besides hanging out at the bar). I loved that they remembered my name when I showed up at the bar and they also remembered what I was drinking.... More 

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear our wonderful ladies at the Keystone Lounger were successful in helping you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Sheraton Indianapolis Hotel at Keystone. Both nights of my stay I spent a great deal of my time at the bar. During my stay there was a football coaches' conference and we were here for a Military event. Eric Jones the bartender was so professional when handling what I would consider a very rowdy bunch. He... More 

Was this review helpful? Yes 2
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Eric has made you feel welcomed and comfortable during your time with us! Your loyalty and feedback are appreciated, and we hope to see you soon! More 

Indianapolis, Indiana
Top Contributor
62 reviews 62 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here Valentine's weekend. I don't really have any complaints, it was just nothing to really write home about. The room was very small and the shower was a bit grungy. Overall the room could use a refresh. One thing that is great about this hotel is that it is connected to the mall. The breakfast buffet was also... More 

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soon. More 

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