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Sheraton Indianapolis Hotel at Keystone Crossing

3.5 of 5 8787 Keystone Crossing, Indianapolis, IN 46240
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Certificate of Excellence 2014
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Sheraton Indianapolis Hotel at Keystone Crossing
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Sheraton Indianapolis Hotel at Keystone Crossing
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412 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

(w. as having a really bad day. I came into the restaurant to eat breakfast.My server (Tanya) was friendly and made me laugh so hard I forget about my bad day. Its people like her in the hospitality industry that staying away from home worthwhile.

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Ft. Wayne, IN
Top Contributor
138 reviews 138 reviews
48 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I have stayed here before and have always found it to be an exceptional property. Needless to say it is spotless, well decorated, have friendly staff and large comfortable well appointed quiet rooms. Check in is a breeze if they have your profile and Rich was exceptionally nice; it took all of 1 minute! There is free... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear our team continues to be successful in making you feel welcomed when you are with us. Your loyalty and feedback are appreciated, and we hope to see you soon! More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I brought 20 people here for a college showcase. Our daughters are playing soccer in front of recruiters/scouts. This is not an inexpensive venture and results are obviously performance based. It stands to reason that our girls need proper nourishment and QUALITY rest to be at their best. We all stayed 2 nights. Some of us, including myself, booked 2... More

Was this review helpful? Yes 1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valuable guest, Thank you for taking the time to review your recent stay with us. Please accept our sincere apologies for the less than first class service you received while with us, and know that we will address your concerns with the appropriate parties. We appreciate your business and hope to have another opportunity to be of service to... More

Wheaton, Illinois
Contributor
15 reviews 15 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Gotta say, probably one of the best hotels that I've ever stayed at that wasn't at a big tourism destination. Amazing hotel, Room was beyond nice, the staff was awesome, front desk dude that likes the rangers was awesome and helpful. Definitely going to stay here every time I go see my best bud in Indy

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear our team has made you feel welcomed and comfortable during your time with us! Your loyalty and feedback are appreciated, and we hope to see you soon! More

1 review
5 of 5 stars Reviewed 2 weeks ago

Had an amazing time! The service was absolutely fantastic. Your bar is great and so well staffed. Between kelcie and Megan at the bar I had such a great visit. Both these lady were so nice and made the bar atmosphere so much fun. I think they may be the best hotel bar staff I have ever had the pleasure... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to know Kelcie and Meagan were successful in helping you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon! More

Danville, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We spent 2 days here over the Veteran's Day weekend. We choose the Sheraton because of its access to Fashion Mall. From walking thru the front door till leaving to come home it was superb!..Rich at checkin was kind, friendly, and accommodating. The bar area was friendly like you belonged there. Big THANK YOU to Megan & Eric for making... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to know Rich, Eric, and Meagan were successful in helping you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon! More

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I have spent several weeks here this year. After long days at the office the lounge is a relaxing, welcoming environment. Bartenders Kelcie and Megan are very attentive, they make you feel at home and offer excellent suggestions for in-house or nearby specialty dining. As a craft beer lover I appreciate their ability to match local beers to my craft... More

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Kelcie and Megan continue to be successful in making you feel welcomed when you are with us. Your loyalty and feedback are appreciated, and we hope to see you soon! More

1 review
5 of 5 stars Reviewed 3 weeks ago

Checkin - seamless efficient. Bar - attendant was attentive and bar was a great place to hang out. Some micro brews on tap too. Parking was free. Room was clean. Bed was super comfy. Nothing else required. Great place.

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More

Terre Haute, Indiana
1 review
5 of 5 stars Reviewed 4 weeks ago

I don't travel much, but, when I do, I expect excellent customer service, even when I know it's not the norm. At this Sheraton, I was more than treated warmly, and I felt the same way from the first moment on arrival to the second I left. Aside from the wonderful service, the food was incredible, and the hotel was... More

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear our team was successful in helping you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon! More

Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in Indianapolis for a wedding and stayed one night at the Sheraton at Keystone Crossing. The hotel is clean and pleasant and while the rooms are modern, quiet and comfortable, they could use better lighting. Even with all of the lights on, the room still was very dark. It was even difficult to apply makeup in the bathroom... More

Was this review helpful? Yes
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! More

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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis Hotel at Keystone Crossing 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton

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