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All 183 Indianapolis hotels

Sheraton Indianapolis City Centre Hotel

3.5 of 5 Hotel   |   31 West Ohio Street, Indianapolis, IN 46204 (Downtown Indianapolis)
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Ranked #82 of 183 Hotels in Indianapolis
A recent review
3 of 5 stars Reviewed July 17, 2012
JackJennPetefish Indianapolis
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379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Indianapolis City Centre Hotel
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Indianapolis
Top Contributor
117 reviews 117 reviews
30 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed July 17, 2012

We stayed for a wedding and were sorely disappointed. The hotel's carpets were dirty. The wallks dingy. The rooms themselves were fine, but the common areas were just gross. The elevators were super slow. The pool was packed. The location is excellent for any downtown activities, but the amenties are really lacking. I'd stay somewhere else the next time.

Was this review helpful? Yes
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Jack, Thank you for staying with us and for your comments. I am glad to hear you liked the location as well as the rooms. Also, I am happy to announce that we have replaced the carpet in all of the guest hallways and added marble flooring on the elevator landings since you stayed with us. We realized that... More

Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 15, 2012 via mobile

We stayed for a weekend at this hotel and were sorely disappointed in a number of things we encountered. The walls are very thin, paint was chipping in the hallway and on our door, the shower head was broken and sprayed all over the bathroom, the elevators took 10-15 minutes every time we wanted to go downstairs, the pool looks... More

Was this review helpful? Yes 1
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for staying with us, and for your comments regarding the condition of the hotel. I am very sorry to hear you were not satisfied with your stay. We have recently renovated our hallways and are currently in the process of replacing many of our air conditioning units, which has caused some Engineering issues. Also, we are slated for... More

Indianapolis, Indiana
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 10, 2012

Layout - To start things off I formerly worked at the “newest greatest” hotel that is a full-service hotel in Indianapolis (Take a guess which hotel that is). I no longer work there, so I am not biased at all. If anything I am a tough critic. Right off the bat one thing I liked about their design was how... More

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Cincinnati
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 10, 2012

The Sheraton is definitely located in the heart of it all but I was a bit disappointed in the facility itself. As others have stated on this board, the facility is dated. The pictures on Sheraton's website must have been taken right after the renovation was done. The carpeting was worn and unraveling in parts. We had a gorgeous view... More

Was this review helpful? Yes
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Focus, Thank you for your input regarding you stay with us, and please know that we take all guests' comments to heart. We 100% agreed that the property was in need of renovation and many updates have already been completed. We replaced all the hallway carpets and light fixtures, and even added marble floors to the elevator landings. We... More

Ossian, Indiana
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 9, 2012

Very clean hotel. Within walkiing distance to downtown Indy attractions. Great ammenities, and very helpful staff. My only complaints are that they lobby smelled horrible the entire time we were there, we later saw multiple people with pets and think that had something to do with it, our room did not smell and the pool wasn't as family friendly as... More

Was this review helpful? Yes
Top Contributor
50 reviews 50 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 1, 2012 via mobile

The room was ok. Wanted an early checkin and that was granted but had to take a room off the club floor. Was supposed to get complementary food in club lounge but it didn't happen. When we mentioned at the front desk we did get vouchers for the grille but they shouldn't advertise something they are not going to do.

Was this review helpful? Yes
Management response:

Thank you for your recent review and stay with us. I have noted your comments about your arrival to the hotel and Club Lounge experience and would like to apologize for not reaching your expectations. As you are aware, our Club Lounge is open twenty-four hours and seven days a week. In your case, the club lounge was close for... More

everywhere
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed June 30, 2012

the hotel is well situated downtown. the day time front desk staff is lackadaisical. the rooms are of average size and clean. the tvs are larger flat screens. the windows are DIRTY from the INSIDE. all five of my colleagues commented on the dirty windows. maids talk in the hallways while cleaning the rooms in the morning. pool is in... More

Was this review helpful? Yes
Management response:

Many thanks for providing us with your feedback. I am disappointed to learn that we could not live up to your expectations during your most recent stay and have taken particular note of your remarks. Please rest assured that we do take your feedback very serious and that we will do our utmost to better meet your expectations next time... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 23, 2012

The rooms are comfortable but there are few amenities. There was no shower cap in bathroom, no minibar, no bathrobes. The pool was a nice temperature and clean, but there were not enough lounge chairs, there were no plants, no bar or restaurant and the atmosphere was stark and unattractive. The view was spectacular (right in front of monument circle)... More

Was this review helpful? Yes
Management response:

Thank you for taking the time to write and share feedback from your most recent stay. I appreciate your patronage and the kind comments about our rooms. I also appreciate your candor regarding our swimming pool, and would like to inform you that our company has recognized the need for making the pool area more attractive and comfortable to our... More

Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2012

Room and view were very nice! The bathroom was very clean, which is a pet peeve of mine. The front desk staff, especially the evening shift, was very welcoming and helpful.

Was this review helpful? Yes 1
Management response:

Thank you for the nice comments about our rooms and staff. I am happy that your stay was enjoyable and look forward to welcoming you back soon! More

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 14, 2012

We arrived at our hotel around 9 pm after driving for about 6 hours from Cleveland only to be told that the hotel was full and did not have a king size bedroom available as we had booked. With a smirk the receptionist then asked if two double beds would be OK, as if we had a choice in the... More

Was this review helpful? Yes 3
Management response:

Your comments are greatly appreciated. Please accept my most sincere apologies for the issues you have experienced during your stay with us. This is certainly not the Sheraton experience we aim to provide our guests and I am truly sorry this happened to you. I have already addressed your remarks with my management team so that we may look further... More

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Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 West Ohio Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton

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