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Sheraton Indianapolis City Centre Hotel

3.5 of 5 31 West Ohio Street, Indianapolis, IN 46204
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Sheraton Indianapolis City Centre Hotel
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Sheraton Indianapolis City Centre Hotel
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407 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Indianapolis City Centre Hotel
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Los Angeles, California
Contributor
17 reviews 17 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 1, 2012

Recently stayed here for a 3 night business trip. I was entirely pleased. Everyone I encountered on the staff was immediately friendly and helpful (from the front desk, to the bellhop, to the maid service) My room was clean and the bed was very comfortable. (I likened it to being enveloped in a marshmallow- the comforter was pillowy and plush)... More 

Was this review helpful? Yes
Nick A, Front Office Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

I want to thank you for filling out such a wonderful review of our hotel. It was a pleasure to have you as our guest and it is also a pleasure to read that we had exceeded your expectations. We appreciate your suggestions with regard to the refrigerator and these suggestions will take into consideration for future upgrades of our... More 

Winchester, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2012

We have just returned from our 3 night stay at the downtown Indy location. Our every need was met as we had a large gathering for a wedding. Everyone in our block of rooms agreed that the suite was amazing, the promptness of the staff to our requests was terrific and all questions were answered with a smile and a... More 

Was this review helpful? Yes
Nick A, Front Office Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you on behalf of the Sheraton Indianapolis City Centre Hotel staff for filling out such a wonderful review of our hotel. It is a true depiction of the kind of memory we wish to create. It was a pleasure having you and your party as our guests and we look forward to your return in the near future. The... More 

White Plains, NY
Top Contributor
104 reviews 104 reviews
31 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 14, 2012

Great location in downtown Indy. Parking garage attached but expensive. Updated room very comfortable. Fitness center was small and cramped into basement room with low overhead. Rest of the hotel was "ok". You're getting a great location.

Was this review helpful? Yes
Scott H, Front Office Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking the time to share your experience on tripadvisor.com. We greatly appreciate your loyalty to Starwood and our hotel. We are glad you enjoyed the breakfast served in the Circle Café and Starbucks. We value your recommendation and look forward to you returning. More 

Rockville, IN
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2012

We have stayed here a total of four nights in the past month. Each experience we have had with the hotel have been great. The rooms are clean and the beds are comfortable. We ate brunch twice in the Cafe, each time the food was great! The hotel has a Starbucks - which is a def. plus! I would recommend... More 

Was this review helpful? Yes
Nick A, Front Office Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you on behalf of the Sheraton Indianapolis City Centre Hotel staff for filling out such a wonderful review of our hotel. We are glad to hear that you were able to enjoy the amenities and food outlets at our hotel. It was a pleasure to have you as our guest and we look forward to your return. The Management... More 

ohio
Top Contributor
59 reviews 59 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 5, 2012

We made our decision to stay at this hotel versus the others we saw online, because of the neat pool on the roof. WOW, were we suprised to find out it looks nothing like it does in the pictures, and the water was absolutely disgusting. Therefore, we didnt get to enjoy the very thing we were looking forward to it.... More 

Was this review helpful? Yes
Scott H, Front Office Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for sharing your experiences at the Sheraton Indianapolis City Centre on tripadvisor.com. We sincerely apologize for the disturbances you and your family encountered as a result of the fire alarm. Our engineering department was notified immediately to fix the problem, unfortunately not before the alarm sounded again. We also want to apologize for the color and condition of... More 

Boston, Massachusetts
Contributor
19 reviews 19 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 5, 2012

I am a business traveler and travel Mon-Thurs most weeks for work. I have Platinum status with Starwood and decided to stay at the Sheraton Indianapolis City Centre out of curiosity because the reviews on Trip Advisor were so mediocre (#89 out of all hotels in Indianapolis). I only stayed one night and had a room on the 15th floor... More 

Was this review helpful? Yes
Nick A, Front Office Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you very much for taking the time to review the Sheraton Indianapolis City Centre Hotel. We really appreciate your great review! We are pleased that you enjoyed your room with a view of monument circle and the amenities we offer including the club lounge. Our staff is constantly striving to be friendly and helpful and appreciate the recognition. We... More 

Atlanta, Georgia
Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 4, 2012

Had a good last minute stay at the Sheraton. Room was a bit cold when I entered, but considering it's mid summer, I understand. I did enjoy the internet service in room but was a bit taken aback that they didn't have an on demand movie service. I was hoping to catch a recent movie in room before bed, but... More 

Was this review helpful? Yes
Nick A, Front Office Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking the time to share your personal experience on tripadvisor.com. We are glad you were able to take advantage of our location and close proximity to everything downtown Indy has to offer. We hope you choose to stay with us the next time you are a trip to Indy! More 

Goshen, Indiana
1 review
3 of 5 stars Reviewed September 2, 2012

If I hadn't saved a boat-load of money by booking through priceline I would've been pretty upset with this particular Sheraton. The good- The location is awesome! It's right on the center circle of town. We we were lucky enough to be on the 19th floor overlooking the circle and the monument, so the view was amazing. And being right... More 

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Nick A, Front Office Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Rob K, I want to thank you for filling out a review of our hotel. It was a pleasure to have you as our guest and it is quite unforunate that we were unable to meet your expectations. When you return please feel free to look into one of our wonderful packages which includes internet & parking. I think this... More 

Bakersfield, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 31, 2012

We had a split stay, 2 days one week and 2 days the next week. The first week we checked in the front desk did not offer an automatic upgrade which we are used to and this bothered me. We checked out two days later and I couldn't find my camera. I remember leaving it in the lobby restroom about... More 

Was this review helpful? Yes
Avon, Indiana
1 review
5 of 5 stars Reviewed August 30, 2012

Just wanted to say how awesome this hotel is to stay at! Jessica she helped explain our bill in great detail and the service here was great!! Would totally recommend you stay at this hotel if you are in the Downtown Indianapolis area.

Was this review helpful? Yes
Nick A, Front Office Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking the time to review the Sheraton Indianapolis City Centre Hotel. Your positive feedback is very much appreciated and something we will pass along to Jessica. Our staff is looking forward to you staying with us again in the future. More 

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Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 West Ohio Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
Hotel Style:
#71 Business Hotel in Indianapolis

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