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Sheraton Indianapolis City Centre Hotel

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31 West Ohio Street, Indianapolis, IN 46204
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Sheraton Indianapolis City Centre Hotel
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Sheraton Indianapolis City Centre Hotel
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456 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Indianapolis City Centre Hotel
See the most recent reviews
Evansville, Indiana
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed one night with my wife and overall had a good experience. We were able to do early check in which is always a plus. The garage parking was full but we just decided to use the valet...it was only a few dollars more...plus each valet attendant we spoke with was very nice and attentive. Front desk staff was also... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Travel_Chad79, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed the service from our great staff. I will be sure to let them know their hard work and efforts do not go unnoticed.... More 

Bellevue, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Pros: great city locations; friendly staff CONS: You can hear everything from rooms around you and outside even on the 17th floor. VERY LITTLE SLEEP!!! House keeping left garbage. Bathrooms are super small. TV lost service for most of Saturday evening. Price is not worth the value. Pool was not heated.

Was this review helpful? Yes 1
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Wstmhowes, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions... More 

eastampton
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

Nice hotel near all of the action in the city, Can walk to Centre Mall, any food places, Lucas oil stadium. The indy 500 parade goes bye in front of the hotel and Monument Circle a must see. To get to race ther are bus shuttles the Leave every half hour from the Hamton inn a short walk $25,per person... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear John, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. Thank... More 

Johannesburg, South Africa
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 28, 2015

This hotel unfortunately did not live up to expectation of an SPG hotel. The housekeeping was sloppy and felt like the room was not cleaned properly. The shower gel was not replenished, the shower had no pressure and I was told that it was fine (had to spend double the time I normally would in the shower as there is... More 

Was this review helpful? Yes 2
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Joe, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the negative encounters you experienced with our housekeeping staff. This is not the Sheraton standard that we strive... More 

Lebanon, Ohio
Level Contributor
74 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed May 26, 2015

Granted it was the Indy 500 weekend, but the room my brother and I shared had some sort of drainage pipe that ran through the wall. Every so often, we'd hear something from at least a floor above, drain and run through it. It was pretty loud. Additionally, there was enough of a crack around the door frame, that anyone... More 

Was this review helpful? Yes 2
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Tom H., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local... More 

Chesterton
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

I stayed at this hotel for two nights for a wedding downtown. Not only were several reservations (that I personally made for other family members) lost or messed up, but two different families had items missing after housekeeping went through the rooms. The room was clean and comfortable but the staff was rude and not helpful when dealing with the... More 

Was this review helpful? Yes 1
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear tripsforfunandfamily, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our recently refreshed rooms that offer the signature Sheraton Sweet Sleeper Bed. They are so... More 

Phoenix, Arizona
Level Contributor
4 reviews
4 of 5 stars Reviewed May 26, 2015

The hotel staff was very courteous and helpful. As Starwood members, we asked for and were given a corner room with a beautiful view, and a 1:30 p.m. checkout. The hotel is in a very convenient location, with lots of restaurants and things to see within walking distance. My only suggestion would be that they do more with their rooftop... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Mary M., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed the service from our great staff. I will be sure to let them know their hard work and efforts do not go... More 

Schererville
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 26, 2015

We have stayed at most of the downtown Indy hotels as well as this one and they all are good. But the location of the Sheraton is very good it is walking distance to most places you would want to go. We stayed on the club level which really is a good value for what is very good finger food... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Don R., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views.... More 

Surf City USA
Level Contributor
369 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
4 of 5 stars Reviewed May 26, 2015

The Sheraton checks all the boxes expected of a downtown luxury hotel but everything seems a bit tired. Like, the nice new water saving shower heads, which have half the water dribbling out of the head, the other half out of the faulty faucet diverter. Yeah that kind of place. The shower turns cold when someone flushes the toilet in... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear jg3arrow, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I hope you return to stay with us in the future so we may give you the Sheraton experience you deserve.... More 

USA
Level Contributor
275 reviews
210 hotel reviews
common_n_hotel_reviews_1bd8 1,244 helpful votes
4 of 5 stars Reviewed May 25, 2015

This hotel could not be located in a better place. My wife and I stayed 2 nights for Indy 500 and the hotel is located right downtown by all the sites and all within walking distance. Huge mall just down the street. Great eateries and night light everywhere. Lots to see and do culture-wise in every direction. Parking your vehicle... More 

Was this review helpful? Yes 2
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Larry8241, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions... More 

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