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All 184 Indianapolis hotels

Sheraton Indianapolis City Centre Hotel

3.5 of 5 Hotel   |   31 West Ohio Street, Indianapolis, IN 46204 (Downtown Indianapolis)
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Ranked #80 of 184 Hotels in Indianapolis
A recent review
4 of 5 stars Reviewed October 13, 2014
Clubmanager137 Jacksonville
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386 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Indianapolis City Centre Hotel
See the most recent reviews
Jacksonville
Contributor
17 reviews 17 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2014

I have been staying here for 5 years, twice a year. They just completed a room renovation at this hotel and the new beds and furniture is very nice and functional. I hope the lobby is next for renovation.

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Clubmanager137, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am thrilled that you enjoyed our recently refreshed rooms that offer the signature Sheraton sweet sleeper bed. They are so... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed October 5, 2014

I was here for a week on business and, honestly, this stay was a huge bummer. Between an extremely loud elevator room (seriously the rooms by the elevators actually shake), broken air conditioning, and some rather rude interactions with an inconsistent staff, I did not have a nice stay. The rooms are nicely furnished and comfortable and the location is... More

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Malbee03, Thank you so much for taking the time out of your schedule to review your most recent stay with us! I appreciate your comments and will use them to better our efforts for a more positive experience. I hope you accept my sincerest apologies that you did not receive the Sheraton standard that we strive for, such as... More

Phoenix, Arizona
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 5, 2014

I was in town for a conference the first week of Septemeber and my flight unexpectedly was cancelled. I booked a room here with Starwood Preferred Guest points since this was a last minute itinerary change. I called multiple times and spoke to the front desk clerk to ensure everything was in order and my room was indeed reserved. I... More

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear S.F., Thank you so much for taking the time out of your schedule to review your most recent experience with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I want to extend my sincerest apologies for your negative encounters with airport transportation. At this time, our property does not... More

Germany
Top Contributor
64 reviews 64 reviews
54 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 3, 2014

My stay here was fine, but not outstanding. The rooms are typical for the Sheraton and very good and functional. The quality of food from room service was below average and the service in the bar poor. However, the car park is practical for a city centre location and the staff at reception very accommodating.

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear SAPStar, Thank you so much for taking the time to review your most recent stay with us! I appreciate your comments and will use them to better our efforts for a more positive experience. I am happy to hear that you enjoyed our convenient downtown location, so close to great local attractions and amazing monuments that offer breathtaking views!... More

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 20, 2014

I had the pleasure of staying at this hotel. I was in Indianapolis to see Monday Night Football and picked this as other hotels closer to the venue was booked. I am so happy that they were as I had a great time there. From the moment I entered until I left I felt as if I were important. The... More

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear rbigmac64, I want to extend my sincerest thanks for your positive review regarding your most recent stay with us! Your kindhearted words makes me thrilled that you visit was so great! I am happy to hear that you received great service from our staff, enjoyed our signature Sheraton Sweet Sleeper bed, and had the chance to indulge in our... More

Fort Wayne, Indiana
1 review
5 of 5 stars Reviewed September 14, 2014

definitely a great hotel. great staff great room, we will for sure be staying again. the staff went over and beyond for us the whole stay including going out of there way to contact a near by restaurant for reservations and much, much more!!! had a great honeymoon thanks to them and will be back in november

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Renwood T., Thank you so much for leaving such kind words regarding your most recent stay with us! I am thrilled to hear that your visit was such a positive experience. I am happy to hear that you received excellent service from our great staff, enjoyed our convenient downtown location, and had a great honeymoon! I will be sure... More

Schererville, Indiana
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 14, 2014

We came down for a nice weekend in Indianapolis and to see a college football game at Lukas Oil Stadium. When I realized there was a mistake with my reservation, the desk clerk "Ozzy" did an outstanding job in stepping up to fix the problem. He was polite, helpful and quickly corrected the problem. The room was very nice, with... More

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Don H., Thank you so much for taking the time out of you schedule to leave feedback regarding your most recent stay with us! I am thrilled that you had such a positive experience. I am happy to hear that you had great service by our staff, our convenient downtown location, and our recently refreshed rooms! I hope you... More

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 13, 2014

I'm normally a Hilton gal but this was a disorganized trip and I ended up using Priceline, so I didn't know where I was staying until the last minute. Anyway...the hotel is very nice. Clean, secure, and close to lots of places to eat and shop, as well as local stuff like the Soldiers and Sailors monument and the capital... More

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear monicaclae, Thank you so much for leaving such kind remarks regarding your most recent stay with us! I am thrilled to hear that your experience was so positive. I am happy to know that you enjoyed our convenient downtown location and service from our great staff! I hope you enjoyed our breathtaking views of the monuments, as well as... More

Senior Contributor
46 reviews 46 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 11, 2014 via mobile

This hotel is perfectly situated in downtown. An easy walk to the museums, the canal, and has an awesome view over monument circle. Added bonus, it's just down the road from Circle Center Mall. Great location. Only $30 cab fare from the airport.

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear AlexisZA, Thank you so much for taking the time to leave your 4-star review regarding your most recent stay with us! I am thrilled that your visit was so positive. I am happy to hear that you enjoyed our convenient downtown location, equipped with breathtaking views! I am glad you took advantage of the leisurely walk to great local... More

Elk Grove Village, Illinois
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 6, 2014

We were at this hotel during the Gen-con convention, something we found out while checking in. It was interesting to say the least. Our room was fine; the bathroom could use updating, but it was clean enough. Parking garage was a bit dicey; we were a little worried about the state of the elevator. Although their website clearly shows the... More

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Morse1138, Thank you so much for taking the time out of your schedule to review your most recent stay with us! I appreciate your comments and will use them to better our efforts for a more positive experience. I hope you accept my sincerest apologies for your negative encounters during your visit. I am sorry that you found the... More

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Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 West Ohio Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton

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