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Sheraton Indianapolis City Centre Hotel

3.5 of 5 31 West Ohio Street, Indianapolis, IN 46204
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Sheraton Indianapolis City Centre Hotel
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Sheraton Indianapolis City Centre Hotel
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406 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for one night for a business trip. The rooms were decently sized, modern, and clean. I requested a room on a high floor facing the monument circle which had a nice view. Overall the hotel was good but the only issue I had was I put in my breakfast order for the night before and it never... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear sp123boston, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our recently refreshed rooms that offer the signature Sheraton sweet sleeper bed. They are... More 

Indianapolis, Indiana
Contributor
17 reviews 17 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Sheraton for one night and had a pleasant experience. Check in took a little longer than we'd prefer and a line of 15+ people built up behind us by the time we got up to the desk. However, the front desk staff was friendly and we were upgraded to a very nice suite. The club lounge... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Robert, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions... More 

Philadelphia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

I stay in hotels for work every week of the year, so I know hotels. The facts: -Check-in staff were very friendly and professional -Hotel staff tried to get rid of a homeless person that was begging arriving guests as we exited transportation, and it was brought to our attention that this is an ongoing problem -It seems that halls... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear flyboi31, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our recently refreshed rooms that offer the signature Sheraton sweet sleeper bed. I am also... More 

Strasburg, Colorado
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my second trip to Sheraton Indianapolis City Center. Both stays have involved great food, wonderful staff and everything one could ask for in a hotel room - clean, well stocked, quiet and with a fantastic bed. My only reason for not giving a five-star rating involves the wait staff. On both occasions, our server (though very efficient and... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Stefanbraham, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our recently refreshed rooms that offer the signature Sheraton sweet sleeper bed. They are so... More 

South Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was located within walking distance to the mall and downtown area. Staff was very nice and friendly. Hotel was worth it for a quick weekend get away without paying too much money. The hotel bar was open until 1 or 2 am for a late night snack if needed.

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear tooker99, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am so glad you also... More 

Lexington, Kentucky, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

My wife and I traveled to Indiana for Christmas. We wanted to spend the night in Indy so we could get to our first stop early the next day. We booked over the phone after looking at rates online. The cheapest price I found was $71/night. I called and she offered a standard room for $99 or the deluxe room... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Ryne, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our recently refreshed rooms that offer the signature Sheraton sweet sleeper bed. They are... More 

Dayton, Ohio
1 review
2 of 5 stars Reviewed 4 weeks ago

I choose the Sheraton to stay for a weekend get away for my wife and I because of the location and the price. We paid for a club room where water, soda pop and other refreshments were provided in the club room. There was also water on the counter in the suite that we stayed in. I was disappointed when... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Darrell G., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local... More 

North Webster, Indiana
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

We usually stay on the club floor due to our membership, but this hotel has everything including great views and great service. Being right on the circle, you can walk to the mall or any great restaurant nearby. We love the club room to relax and eat a quiet breakfast with family and friends. We never stay anywhere else when... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Kirkyboytheoriginal, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am also glad you enjoyed... More 

Los Angeles, California
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 19, 2014

The Sheraton gets a bad rap from some of my colleagues, but I find it to be sufficient for my needs. The hotel seems a bit dated, but on my recent visit, they were remodeling. So there is hope. The rooms are pretty spacious, amenities are basic and the service is fine. I wouldn't say there is anything special about... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear tpn1997, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our recently refreshed rooms that offer the signature Sheraton sweet sleeper bed. They are... More 

New Virginia, Iowa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 19, 2014

I stayed here because it was close to where my conference was being held. Nice rooms with a refrigerator in the room and complementary bottles of water. Room service was very good, and the food arrived hot and earlier than they said it would. The only complaint (and this really isn't the hotel's fault) I have is the second night... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear KrisZ57, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am thrilled that you had such a positive stay with us. I am so glad you enjoyed our convenient downtown... More 

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Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 West Ohio Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
Hotel Style:
#71 Business Hotel in Indianapolis

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