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Sheraton Indianapolis City Centre Hotel

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31 West Ohio Street, Indianapolis, IN 46204
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Sheraton Indianapolis City Centre Hotel
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Sheraton Indianapolis City Centre Hotel
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424 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
45 reviews 45 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

As with all things and businesses in life, there is always room for improvement in areas. For the most part, the hotel was great. Comfortable beds, clean rooms, friendly staff ect. During my stay there was a problem with the AC and entire wings of the hotel were sweltering hot. I completely understand that things happen, but I felt the... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Angela, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local... More 

Tinley Park, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

While the hotel is in a perfect location for downtown Indy we were disappointed with our overnight stay. When we checked in at approx 3:30 p.m. there was only one clerk at the desk. Felt bad for her as she had quite a line with checking out items from the gift shop and trying to meet the needs of us... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Ruth, Thank you so much for taking the time out of your schedule to review your most recent stay with us., I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local... More 

Orange County, California
Top Contributor
97 reviews 97 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

Fantastic location, but the property has several issues. During my stay I heard more than one story as to why we didn't have air conditioning on this 75 degree day, but never got a straight answer. The room was almost unbearable. They have redone parts of the hotel, but others are not quite up to snuff. The staff was friendly... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Melvmfa, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local... More 

Indianapolis, Indiana
Top Contributor
190 reviews 190 reviews
24 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 1 week ago

My company recently held a two day event here and I was so disappointed by the staff and facilities. There was no one running the counter when we got there and four people were in line ahead of me to check in. Then we had our car valet parked and when we came down two hours later it was still... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Melissa, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the negative encounters with our staff. This is not the Sheraton standard that we strive for. I will... More 

Des Moines, Iowa
Top Contributor
62 reviews 62 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location right off Monument Circle. Easy access to Columbia Club, State Capitol, restaurants, etc. All walking distance. Not sure if I received an upgrade due to Starwood status or not, but surprised by very spacious suite. Comfortable bed. No complaints at all. Would stay here on a future visit.

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear 515travels, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience! I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am so glad you also... More 

Pittsburgh, PA
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here one night, and enjoyed it very much. The location is prime, right in the middle of downtown where you are walking distance from many things. You walking its very nice and clean, and has a Starbucks entrance in the lobby. The part I appreciated the most was having a room with comfortable beds, fridges in the rooms and... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear babychild2, Thank you for your great review. I am thrilled that you had such a positive experience! I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am so glad you also enjoyed our recently refreshed rooms that offer... More 

Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I arrived at 10pm and checked out at 7am. All I did was sleep and the bed was divine. The decor was very nice. I had a monument view which was probably lovely but due to late arrival and early departure I saw nothing. From the doorman to desk attendant the service and accommodations felt high end.

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Edna2001, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments with breathtaking views. I am thrilled that you also enjoyed... More 

Atlanta, Georgia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Downtown Indianapolis has a ton of options from a hotel perspective. So from a business traveler perspective choose another hotel. This location is the furthest from the convention center. The hotel is very dated with poorly working elevators to boot. Also to mention the water pressure in the bathroom is the equivalent of a small drip. It just shows how... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear MisterOXAtl, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. We have a contract with OTIS for our elevators and they are reviewed by them often to make sure they are... More 

Indianapolis, Indiana
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The room I stayed in had a view of Monument Circle. It was a nice room with a comfortable bed. What really impressed me is they let me do an check in and a late check out. The staff was friendly and very eager to take care of my needs. The location is wonderful, I was within walking distance to... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Clintongal50, Thank you for your kind words regarding your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking... More 

Munster, Indiana
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at the Sheraton as part of a convention visit in Indianapolis. We generally enjoy staying at Sheraton's with the club floor access. And this time we did have access. However I've also stayed at the Keystone Crossing Sheraton and that is significantly better than this one.we attempted to upgrade our room when we arrived because we do have... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear ridingforchocolate, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our recently refreshed rooms that offer the signature Sheraton sweet sleeper bed. I am... More 

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