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Sheraton Indianapolis City Centre Hotel

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31 West Ohio Street, Indianapolis, IN 46204
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1 room 1 guest
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Sheraton Indianapolis City Centre Hotel
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483 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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East Lansing, Michigan
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel was a great location in the center of downtown Indy. Our view of the monument circle from our room on the 19th floor was excellent. Hotel was clean and modern. There is a nice starbucks in the lobby. Hotel pool was nice with lots of chairs and loungers. A couple of negatives. The rooms are fairly small. I came... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Andrew, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions... More 

Washington DC, District of Columbia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was the fourth hotel that I stayed at during my stay in Indy. It was a great stay. I would have given it 5 stars, but the elevators and Wifi caused me to give a lower core. Pros: 1) My room: The room was clean and modern. It also came with a fridge. My room also had a great... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Christopher, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convient downtown location. We pride ourselves in being so close to great local attractions... More 

Johannesburg, South Africa
1 review
3 of 5 stars Reviewed 4 days ago NEW

Staff polite and friendly, good location but hotel little old and needs a good refurb. Room size of adequate but bathroom is rather small and old style. Paying for decent wifi connection is also unacceptable. 99% of the world provides free wifi to guests.

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Andre W., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed the service from our great staff. I will be sure to let them know... More 

1 review
1 of 5 stars Reviewed 1 week ago

We booked two nights for our wedding anniversary. Planned the weekend around it. Got an email canceling because they overbooked. I called several times and nobody will return my call. The Comcast of hotels when it comes to customer service.

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Carey, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the negative encounters you experienced with our staff. This is not the Sheraton standard that we strive for.... More 

Travelers are raving about these Indianapolis hotels

Cleveland, Ohio
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I first stayed at this hotel prior to their property upgrade and renovation that seems like it was 3 years ago. The location was great, but the hotel was very tired and shown major signs of wear and tear. After that trip I told myself I would never stay there again.... Fast forward 3 years, and I just finished my... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear rktek2, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I... More 

Palm Beach Gardens, Florida
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay at this hotel every May for three nights during the Indianapolis 500. The best feature of this hotel is the central location in downtown Indianapolis. It literally borders Monument Circle, so you are in the heart of the downtown area. Needless to say, all the best restaurants and attractions are walking distance from the Sheraton City Centre. We've... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear PBCG, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I... More 

Novi, Michigan
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First of all, location location location. Walking distance to great restaurants/bars and attractions. My hubby and I went to Indianapolis for MotoGP. After riding our bikes from MI to IN, we were lucky to be right in downtown, in a nice cozy room. Breakfast was great with lots of options. There's Starbucks right inside the hotel. Sweet!! All in all,... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Patiricia, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views! Thank... More 

Ohio
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

So, here's the bad thing first. I got to the hotel two hours after check-in and the room wasn't available. Not only wasn't the room available, but the hotel at first said I may not be able to get the suite I reserved and paid for ahead of time. All of this had something to do with some issues the... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear RayInOhio, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions... More 

Salt Lake City, Utah
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed four nights. Location was excellent. Pool area on the 9th floor was great-we used it for relaxing after company business. Rooms are ok-bathrooms are small, but shower was great with excellent pressure. Staff at front desk were accommodating. Rained one day and had umbrellas to loan since our company training was a short walk away. Food was good in... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Hans M., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local... More 

Moose Jaw, Canada
Level Contributor
93 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were originally booked to stay at the Sheraton for two nights but ended up having to stay for four. This property is in a great for walking to a wide variety of restaurants which made our extended stay much better. The hallway to our room had a dryer running in it the entire time although the carpets were not... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Saskwatches, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I... More 

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