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Sheraton Indianapolis City Centre Hotel

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31 West Ohio Street, Indianapolis, IN 46204
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Sheraton Indianapolis City Centre Hotel
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Sheraton Indianapolis City Centre Hotel
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470 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Very nice hotel located in great location of city . My only complaint was the bar and restaurant. Bartender was extremely rude and ignored me half time I was there . Then my daughter and I tried to eat at restaurant... And was ignored again ! So we left and had a great dinner at Rams !

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 6 days ago NEW

Worst experience ever tonight. Woke up itching at 2am to discover an infestation of bugs crawling on me and in my bed. Called and asked to speak to manager, no one on duty or available. Sent up security guard who agreed that a manager should come and look. Went to lobby and finally desk manager came up and agreed it... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear N P, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the problem you encountered. I also want to apologize for the negative encounters you experienced with our... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

This hotel is fine if you have no other choice. incompetence reigns at this hotel. the rooms are tired.. and have an unpleasant odor. the furniture is scuffed and generally worn in appearance. I thought I had a reservation at the Westin. I had called the Westin hotel directly and was assured that I had a room. Much to my... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear PatirciamA1459ZG, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. Thank you again for your review. I hope you return to stay with us in the future so we may give... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Suite with 2 other ladies,bar sink leaked, fridge door kept falling off, 1 bath Robe, 1 remote, Elevators SLOW! Food was below average,service was poor. Tired hotel. No fan in bathroom,I could go on, Definitely a great location, would not stay here again or recommend this hotel.

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear mlogreco, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions... More 

Eden Prairie, Minnesota
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I've been coming here off and on for 10 yrs, and still little to No updates..good location near lots of restaurants and shopping. Rm 1037, has falling down towel rack, one of phone dead in the room. Nice south facing outdoor pool w lots chairs. 2 ice machines inside door by pool.

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Dana R., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local... More 

Dallas, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed on top floor; was there for 4 nights. Had 4 elevators; always slow! The plumbing in our room had a mind of its own. Walked into room 1st night and the toilet was flushing - that'll freak you out thinking someone was in the room. Supposedly the plumbing issues,we're resolved but never really were. The toilet would flush on... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Ircunning, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our recently refreshed rooms that offer the signature Sheraton Sweet Sleeper Bed. They are so... More 

Indianapolis, Indiana
1 review
1 of 5 stars Reviewed 2 weeks ago

While I did not book a room at the Sheraton myself, a friend who was visiting Indy invited me to his room to spend the night over and a night out at the bars this pass Friday. The view was gorgeous and so was the room. The room was clean, updated, and the sheets felt soft almost brand new. The... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear toledo1972, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions... More 

Bloomington-Normal, Illinois
Level Contributor
91 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was a nice hotel. Rooms were clean beds were comfortable. Staff was friendly. The hotel restaurant was average and wished they had craft beer choices on tap. As a platinum SPG member we were surprised at the lack of recognition - no upgrade was offered, not even a thank you for your patronage. We liked that the hotel... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear ColoradoJojo, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our recently refreshed rooms and the service from our great staff. I will be sure... More 

Annapolis, Maryland
Level Contributor
568 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property had a good location, my room had nice views, check in was smooth and easy. The rooms were ok. Great pillows. My sheets seemed to be brand new, out of the box and never washed. They were quite stiff and had an odor that was off putting. The television was also problematic because it was raining and the... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear joburkholder1, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions... More 

Denver, Colorado
Level Contributor
102 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It has been a few days since I stayed at this hotel and I’ve been thinking about it off and on for this review. I booked this hotel through Southwest’s website for the convenience and points for Southwest. I also booked my rental car through Southwest. So all booked with once website, gain some points with SW and save some... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear funtobeme, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions... More 

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Prices are for 1 room, 2 adults
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