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Sheraton Indianapolis City Centre Hotel

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31 West Ohio Street, Indianapolis, IN 46204
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Best prices for: 1 room 1 guest
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Sheraton Indianapolis City Centre Hotel
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Sheraton Indianapolis City Centre Hotel
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435 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Heyworth, Illinois
Top Contributor
113 reviews 113 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for an overnight stay while attending Funk Fest. Room was nice and had a great view of Circle Center. Great walking distance to just about everything downtown. We usually stay at the Hilton and this was an alternative.....a good one at that. Parking cost is about the same as most hotels ($25). We would consider staying here again.

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Jacksonville
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stay at the Sheraton at least twice a year, and each time i'm even more impressed with the service and treatment by the front desk staff. While our room this time had some a/c and shower problems they were addressed & handled by the staff as best they could. Our meals were very good (breakfast) and their staff in... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Clubmanager137, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed the service from our great staff. I will be sure to let them know their hard work and efforts do not go unnoticed.... More 

Fort Wayne, IN
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is easy to get to and convenient (but not free) parking. At the front desk, Brittany was very friendly and gave me a GREAT upgrade. Room is very spacious and very comfortable bed. Very close to my event so I didn't have to leave the parking garage. Club Lounge was good. The 24-hour access was nice to stop... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Likes2Fly-82, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views! I... More 

Florida
Top Contributor
50 reviews 50 reviews
35 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Sheraton City Center for a total of five nights. I would had made it shorter stay but due to a big convention in town no rooms were available. Let me begin by stating the honest facts! Every member of the staff of the hotel go above and beyond to make you feel welcomed. The issue is... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Swiftfireman, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed the service from our great staff. I will be sure to let them know... More 

baltimore
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family stayed here overnight for a graduation in December. I was the leader of a group of 9 rooms. Everyone I dealt with along the way from phone calls to check out were very nice and helpful. The hotel was very nice looking and had a very big lobby. The bar was very nice and the bartenders were awesome!... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear hafaithve, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled that you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views.... More 

the couch
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Perfect location right on Monument Circle. Can walk to a lot of areas including canal walk, World Trade Center memorial and NCAA Hall of Champions. Staff was great, friendly and helpful. Only negatives was the pool wasn't open. I guess it's seasonal but I'm surprised with a hotel that large and in a winter state they don't also have an... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear wildboar86ed, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local... More 

Fort Wayne, Indiana
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We were booked at the Sheraton for meetings two weeks in a row. The rooms were ready and they were clean. There were other meetings there as well, and there was no room confusion. The wait staff in the restaurant was attentive and prompt. The only concern was the locked lobby restrooms.

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Christine, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled that you had such a positive experience. I am so glad that you enjoyed our recently refreshed rooms and the service from our great staff. I will be sure to let them know their hard... More 

Greensboro, North Carolina
Top Contributor
72 reviews 72 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located right in the heart of downtown Indianapolis. The rooms are very nice, the Club Lounge is welcoming with good food both at breakfast and at cocktail hour, and the facility is clean and up to date. Parking is easy and efficient. But the best thing about the hotel is the staff. From check-in to check-out I... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Ralph, Thank you so much for taking the time out of your schedule to review your most recent stay with us! I am thrilled that you had such a positive experience! I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking... More 

1 review
2 of 5 stars Reviewed April 12, 2015 via mobile

Our stay was unfortunate. I expect more out of a respectable chain. We arrived and were given a room that was not cleaned when we opened the door... Gross. By the second night no room keys worked. The front desk was pretty rude about it even though I kept it in a separate pocket all together because I know better.... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Woofcity, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the negative encounters with our staff. This is not the Sheraton standard that we strive for! I will... More 

Travelers are raving about these Indianapolis hotels

1 review
2 of 5 stars Reviewed April 4, 2015

I booked this hotel through Priceline. I was asked if I wanted a smoking room. I said, why yes, yes I would like a smoking room. Easy, right? I was charged $100 for smoking in a non smoking room. The hotel was basically like I should have known better.... and Priceline said even though I booked a smoking room with... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Amber D., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great... More 

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