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Sheraton Indianapolis City Centre Hotel

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31 West Ohio Street, Indianapolis, IN 46204
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Sheraton Indianapolis City Centre Hotel
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Sheraton Indianapolis City Centre Hotel
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429 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Wayne, Indiana
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed yesterday NEW

We were booked at the Sheraton for meetings two weeks in a row. The rooms were ready and they were clean. There were other meetings there as well, and there was no room confusion. The wait staff in the restaurant was attentive and prompt. The only concern was the locked lobby restrooms.

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Greensboro, North Carolina
Top Contributor
52 reviews 52 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is located right in the heart of downtown Indianapolis. The rooms are very nice, the Club Lounge is welcoming with good food both at breakfast and at cocktail hour, and the facility is clean and up to date. Parking is easy and efficient. But the best thing about the hotel is the staff. From check-in to check-out I... More 

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1 review
2 of 5 stars Reviewed 1 week ago via mobile

Our stay was unfortunate. I expect more out of a respectable chain. We arrived and were given a room that was not cleaned when we opened the door... Gross. By the second night no room keys worked. The front desk was pretty rude about it even though I kept it in a separate pocket all together because I know better.... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Woofcity, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the negative encounters with our staff. This is not the Sheraton standard that we strive for! I will... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

I booked this hotel through Priceline. I was asked if I wanted a smoking room. I said, why yes, yes I would like a smoking room. Easy, right? I was charged $100 for smoking in a non smoking room. The hotel was basically like I should have known better.... and Priceline said even though I booked a smoking room with... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Amber D., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great... More 

Bloomfield, Indiana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were in town for the High School State Finals. This hotel is a great place to stay in a very nice location. The staff were very helpful and friendly. There was a problem with the people across the hall but it was taken care of immediately and they move our rooms to another floor and upgraded us. The hotel... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Cameron, Thank you so much for your great review! I am thrilled that you had such a positive experience! I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am so glad you also enjoyed the service from our... More 

Senior Contributor
45 reviews 45 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As with all things and businesses in life, there is always room for improvement in areas. For the most part, the hotel was great. Comfortable beds, clean rooms, friendly staff ect. During my stay there was a problem with the AC and entire wings of the hotel were sweltering hot. I completely understand that things happen, but I felt the... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Angela, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local... More 

Tinley Park, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

While the hotel is in a perfect location for downtown Indy we were disappointed with our overnight stay. When we checked in at approx 3:30 p.m. there was only one clerk at the desk. Felt bad for her as she had quite a line with checking out items from the gift shop and trying to meet the needs of us... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Ruth, Thank you so much for taking the time out of your schedule to review your most recent stay with us., I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local... More 

Orange County, California
Top Contributor
97 reviews 97 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed March 18, 2015

Fantastic location, but the property has several issues. During my stay I heard more than one story as to why we didn't have air conditioning on this 75 degree day, but never got a straight answer. The room was almost unbearable. They have redone parts of the hotel, but others are not quite up to snuff. The staff was friendly... More 

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Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Melvmfa, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local... More 

Indianapolis, Indiana
Top Contributor
197 reviews 197 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed March 17, 2015

My company recently held a two day event here and I was so disappointed by the staff and facilities. There was no one running the counter when we got there and four people were in line ahead of me to check in. Then we had our car valet parked and when we came down two hours later it was still... More 

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Melissa, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the negative encounters with our staff. This is not the Sheraton standard that we strive for. I will... More 

Des Moines, Iowa
Top Contributor
62 reviews 62 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 14, 2015

Great location right off Monument Circle. Easy access to Columbia Club, State Capitol, restaurants, etc. All walking distance. Not sure if I received an upgrade due to Starwood status or not, but surprised by very spacious suite. Comfortable bed. No complaints at all. Would stay here on a future visit.

Was this review helpful? Yes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear 515travels, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience! I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am so glad you also... More 

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