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Omni Severin Hotel

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40 West Jackson Place, Indianapolis, IN 46225
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Omni Severin Hotel
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1,283 Reviews from our TripAdvisor Community

Traveler rating
    696
    371
    118
    67
    31
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242
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for the weekend of the Indy 500. Excellent Hotel great location and the staff is outstanding!!! Walking distance to anything downtown. The Bell Man and Valet personal are extremely friendly and accommodating. The front desk was fast and efficient, We can't wait to return next year!!!

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear 819virginiab, We are so happy you enjoyed your stay with us. It sounds like you were able to enjoy the hotel as well as our exciting city. There is no greater compliment than to hear that our staff was friendly and accommodating, as we do our best to provide the best service possible. Sincerely, Patrick Brophy General Manager Omni... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

Overpriced bar, elevator capacity reduced by 25%, this hotel has 2 redeeming qualities: the staff is excellent and it is centrally located to downtown Indy. The pillows are exceptional, again elevator issues detracted from what could have been a better experience.

Was this review helpful? Yes 1
GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Eric, Thank you for choosing to stay with us . I have reviewed your concerns and appreciate your feedback as we read all reviews to better our guests’ experience and exceed any expectations. We are just a few weeks away from completing our total elevator modernization which we started last year. This will greatly improve the speed of travel... More 

Warrington, PA
Top Contributor
149 reviews 149 reviews
29 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Let's start by sayng I got a great deal on Priceline for a room at the Omni, and that in itself made it a fantastic value. Upon arrival, I upgraded to a City View room for an additional $10/night. The good: The City View rooms are on the last floor and come with an outdoor balcony which was great to... More 

Was this review helpful? Yes 2
GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Phdedieu, Thank you for choosing to stay with us . We have reviewed your concerns and appreciate your feedback as we read all reviews to better our guests’ experience. I would like to personally apologize to you as your feedback does not represent our customer service that we are know for. In addition, I am sorry your room temperature... More 

Woburn, Massachusetts
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a lovely hotel, with excellent employees that had just a few problems preventing me from giving it a 5-star review. The lobby is impressive. Every staff member that we encountered was helpful, friendly, and attentive. The rooms are well-decorated, attractive, and comfortable. The location is fantastic - right downtown and close to many major sites. We ate at... More 

Was this review helpful? Yes 2
GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Krista, Thank you for your kind review, we are glad to hear that you enjoyed our downtown location along with our associates. I will share your comments with our team as they will want to hear your feedback as their goal is to exceed any expectations. We look forward to an even better stay on your return. Sincerely, Patrick... More 

Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago NEW via mobile

An extremely small room, no cold water in the bathroom sink, and poor shower water pressure and temperature regulation were the major disappointments in this stay. With the exception of front desk, the staff was very nice, but I expected much more for the outlandish room rate they charged.

Was this review helpful? Yes
GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear bdhutchison1962, Thank you for choosing to stay with at Omni Severin. There is no greater compliment than to hear that our staff was friendly and accommodating, as we do our best to provide the best service possible. Sincerely, Patrick Brophy General Manager Omni Severin More 

Valparaiso, Indiana
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

A lot of street construction going on in the area; doormen never acknowledge me or tried to help with my luggage at check in or check out. I am elderly and had to schlep three luggage pieces by myself. Even opening the door would have been a welcome gesture! The reception employees were friendly and helpful. Elevators were being serviced... More 

Was this review helpful? Yes
GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Jody, Thank you for choosing to stay with us . We have reviewed your concerns and appreciate your feedback as we read all reviews to better our guests’ experience. I would like to personally apologize to you as your feedback does not represent our customer service that we are know for. Please feel free to contact me directly as... More 

Great Falls, Virginia
Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

In this day and age, a hotel/motel/inn not offering free wifi???? Well, this one will charge you $10/day. Sort of spoils the "mood." That being said the conceierge was most helpful and the restaurant was ok.

Was this review helpful? Yes
GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Susan9661, Thank you for your kind review of Omni Severin.. We are so happy to hear that you found our hotel to be both comfortable and elegant and that you enjoyed our centralized location. On your next visit I recommend your sign up for our Select Guest memebrship as Wifi will be complimentary as well as our morning beverage... More 

Illinois
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotel was lovely and very well maintained! Desk staff friendly and bumped us up to a king executive which was very roomy with excellent bedding. We walked everywhere downtown..could not have asked for a nicer hotel. Now for the bad...we paid 42$ plus tip for valet parking overnight..seemed ridiculous as that was half the amount we paid for our room... More 

Was this review helpful? Yes
GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Jwin7831, We are happy to hear that you enjoyed the majority of your stay with us. We understand your concerns and appreciate your feedback as we read all of these reviews to better our guests’ experience. It is always a pleasure to hear that our associates made your stay memorable. We hope that we can welcome you back again... More 

Pittsburgh, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

A beautiful (albeit dated) property with easily accessible amenities. Extremely comfortable and welcoming. The best place to stay in Indianapolis. Lovely lobby, terrific choice of dining venues, welcoming staff, and clean well-appointed rooms. As the staff to recommend places to visit and transportation options. This is the place to be during the Indianapolis 500 weekend!

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Dawna, Thank you for choosing to stay with us during the Indianapolis 500 Race Weekend. It seems you really enjoyed our location and the amazing restaurants and stores within walking distance. There is no greater compliment than to hear that our staff was friendly and accommodating, as we do our best to provide the best service possible. Sincerely, Patrick... More 

South Florida, Florida
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Amazing hotel to stay at in Indy, the location is perfect, the hotel overall is just awesome and there should be no other hotel you would want to stay at in Indy. It sits next to the Union Station and the hotel is very rich in history itself. The mall is connected but you would not know it so the... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Alan, Thank you for your kind review as anytime you read the word "AWESOME", it let's us know we are doing our job well. I am glad to hear that you enjoyed our downtown location along with our associates. I will share your comments with our team as they will want to hear your feedback as their goal is... More 

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