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Omni Severin Hotel

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40 West Jackson Place, Indianapolis, IN 46225
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Omni Severin Hotel
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Omni Severin Hotel
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1,273 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Osceola, Indiana
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed at the Omni to celebrate our anniversary. I was immediately impressed the moment we stepped onto the property. Although we chose to park our vehicle ourselves, the valet helped us with our luggage, opened the door, and assisted with parking directions. The lobby is spacious and beautiful. When we checked in, the staff promptly wished... More 

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1 review
4 of 5 stars Reviewed yesterday NEW

We stayed there with a child, they provided us with a good crib, relatively to what cribs look like at hotels. The room was clean, good space. No microwave in the room. I needed it to heat up my baby's food. One elevator only was working so you may have to wait a little bit for its arrival ( 3-5)... More 

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Tucson, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The Omni sits one block from Lucas Oil Stadium and the convention center. There is an enclosed walkway for bad weather and convenience. The hotel is extremely nice with excellent service by staff. The rooms are spacious and well appointed.

Review collected in partnership with Omni Hotels & Resorts

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Eau Claire, WI, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

enjoyed my stay. Nice staff and hotel. Liked the location and quality of the hotel. Have stayed at numerous hotels in different cities when traveling for business, I feel this is one of the better values I have received from a hotel. Nice breakfast buffet with healthy choices, thought the pallet cleansing kiwi-tea was a nice touch.

Review collected in partnership with Omni Hotels & Resorts

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Louisville, Kentucky
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location and close to all the action...Dont miss the oppurtunity to have dinner at St.Elmo's next store... Close to all the sports areanas and night life....Ask for one of the city view corner rooms and Dani the room Ambassador is fantastic dont miss an oppurtunity to meet her.

Review collected in partnership with Omni Hotels & Resorts

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GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Cary D., Thank you for choosing to stay with us at Omni Severin. We are delighted to hear that you and you enjoyed your stay with us and that our staff was able to help make your trip a memorable one. I have to agree with you that Dani is wonderful she will be excited to read your review.... More 

Chicago, United States
1 review
2 of 5 stars Reviewed 1 week ago

Bed sucks, room cooling sucks and restaurant employee's are not very well trained. For the price you are better off staying at the Crown across the street where they know how to Valet your car and treat someone that wants to eat at their restaurant. Its a very nice City but this hotel needs some work. I picked this hotel... More 

Review collected in partnership with Omni Hotels & Resorts

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GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Brian B., Thank you for choosing to stay with us . I have reviewed your concerns and appreciate your feedback as we read all reviews to better our guests’ experience and exceed any expectations. I would like the opportunity to discuss your stay with you and hopefully invite you back for a much better experience. Sincerely, Patrick Brophy General... More 

Scranton, PA, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great place to stay right in Downtown. Great location 2 blocks from Lucas Oil Stadium. Plenty of shopping, restaurants nearby. extremely nice accommodations. The property is an older one but is very well maintained. I saw other comments on the slow elevators, but I am a fitness guy and use the stairs so it wasn't an issue for me. Overall... More 

Review collected in partnership with Omni Hotels & Resorts

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GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Tom, We are happy to hear that you enjoyed the majority of your stay with us. We understand your concerns and appreciate your feedback as we read all of these reviews to better our guests’ experience. We have invested in modernizing our guest elevators this past fall and glad to report that we are just a few weeks away... More 

Terre Haute, United States
1 review
2 of 5 stars Reviewed 1 week ago

Poor customer service from front desk. Took twenty minutes to check in due to miscommunication between staff at the front desk from one shift to the other. When I told them about my room temperature being hot they made it seem like I was lying. Though the maintenance man clearly said there was an issue.

Review collected in partnership with Omni Hotels & Resorts

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GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Kara, Thank you for choosing to stay with us . We have reviewed your concerns and appreciate your feedback as we read all reviews to better our guests’ experience. I would like to personally apologize to you as your feedback does not represent our customer service that we are know for. In addition, I am sorry your room temperature... More 

Cleveland, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is average at best. It is very dated, elevators are remarkably slow, and service was average. Don't let the name Omni fool you because it is not anything like what you would expect. I had to park in a public lot behind the hotel and walk to the hotel because my pickup had custom rims. Go figure that... More 

Review collected in partnership with Omni Hotels & Resorts

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GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear mharris1350, Thank you for choosing to stay with us . I have reviewed your concerns and appreciate your feedback as we read all reviews to better our guests’ experience and exceed any expectations. We are a few weeks away from completing our elevator modernization which we started last year. This will greatly improve the speed of travel. We hope... More 

United States
2 reviews
5 of 5 stars Reviewed 1 week ago

This Omni location like all is very nice. There is nothing bad to say and I love staying at any Omni any time and any place. Very consistent. From the time you walk through the front door you are greeted and the hotel from desk managers etc are the best as well as the entire team at the Omni

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
GMOmniSeverin, General Manager at Omni Severin Hotel, responded to this review

Dear Michael S., Thank you for your kind review, we are glad to hear that you enjoyed our downtown location along with our associates. I will share your comments with our front desk team as they will want to hear your feedback as their goal is to exceed any expectations. We look forward to an even better stay on your... More 

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