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Hyatt Regency Indianapolis

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1 South Capitol Avenue, Indianapolis, IN 46204
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Hyatt Regency Indianapolis
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714 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Natrona County
Level Contributor
111 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had an issue while checking in & it was resolved after a brief wait. The attendant had to go to the back twice to ask questions and we wondered if it would not have been more hospitable if the manager on duty would have just joined us at the check in desk. The hotel is a pleasant place to... More 

Was this review helpful? Yes 1
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

I was met on my floor by Kaytra, and she was so helpful.she answered my question and made feel at home. Thanks Kaytra! Please pat her on the back. She found extra pillows and directed me as to where things were that I wanted to see. Thanks Kaytra

Was this review helpful? Yes
Sterling, Virginia
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Came to Indy for a work trip and some fun and stayed at this hotel as I have many times. This is one of my favorite hotels and it is maintained very, very well. Comfy beds and clean linens along with very clean bathrooms. I would rate this higher, but I was on the phone with a lady earlier who... More 

Was this review helpful? Yes 1
Cleveland, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel was clean and you can't beat its connectivity to all the major downtown locations didn't need to use my car once I had it parked. The gift shop was lacking but the mall is close enough that you can get supplies there if need be.

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Massachusetts
Level Contributor
125 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here for three nights. The room was large with a desk and king size bed and it was clean. The floors are based around an atrium, but the noise does not travel into the sleeping rooms as it does in hotels of a similar shape. The wifi was reliable and easy to use. There is an exercise room,... More 

Was this review helpful? Yes
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this review

Dear newengland50, Thank you for the 5-Star review! We appreciate the feedback on all the positive aspects of the hotel. Although we do not typically get water pressure complaints, I will look into the low water pressure issue with the engineering team and see if there is anything we can do. We hope to see you back soon! Best Regards,... More 

Westerville, Ohio, Usa
Level Contributor
111 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hyatt is in the middle of all the activities in Downtown Indianapolis, Indiana and close to the mall. The hotel has taken some wear over the years but they are upgrading the hotel and were doing some face lifting during my stay. Indianapolis has become a hot spot for conferences and conventions with big sports activities. You can tell... More 

Was this review helpful? Yes
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this review

Dear Harvey, Thanks for the wonderful feedback and 5-Star review! I’m happy to know that you enjoyed the location of the hotel and the upgrades we are currently making! You’re right about Indianapolis becoming a hot spot for sports activities and national conventions; we see a lot of traffic! I am glad you were made aware that there is a... More 

new jersey
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed here for five nights while attending a convention. As with most hotels in the area, parking is more expensive than NYC. Really Indianapolis? Hotel staff advised us to self park at the nearby mall lot at a bargain $22 per day with no in or out privledges. We were given a room on the 18th... More 

Was this review helpful? Yes 2
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this review

Dear rosenj77, I appreciate your feedback on your recent stay with us. I am glad you were made aware that there is a self-park option at the hotel that is less expensive than the full service valet option with unlimited in & out privileges, as the self-park option is a popular choice for many of our guests. I understand your... More 

Fenton, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was my first time staying at the Hyatt Regency, Indianapolis and I was very pleased. The hotel was very nice, the staff was very helpful and the food in the lobby lounge was very good. I look forward to returning in the future.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this review

Dear Teresa, Thank you for the 5 stars! I’m so happy to hear you enjoyed Level One and the staff was helpful during your stay. We are looking forward to your next visit! Best Regards, Joe Pinto General Manager More 

Detroit, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very convenient for everything including Indianapolis attractions. Loved the fact that I did not drive while I was here, able to walk to restaurants during my stay. Only thing that I wished the hotel had in the rooms were microwaves. Rooms were comfortable including the beds. Bathrooms were very nice too.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this review

Dear Diane, Thank you for your feedback! Indianapolis is such an easy city to get around in, and our hotel is in a prime location! We provide complimentary microwaves if requested. We will be happy to have one in your room before you arrive next time, just let us know when you book your reservation! Best Regards, Joe Pinto General... More 

Carmel, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel itself was lovely. Our room had a horrible smell and the bed and linens were dirty. There was a bothersome light that glared in our eyes all night. The room was very cold and there were no extra blankets.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this review

Dear Mark, I am so sorry to hear of your experience with your guest room. I will personally meet with our Housekeeping leaders to address the issues you experienced in order to not repeat them. I appreciate your feedback; your comments will help make sure this does not happen again. Best Regards, Joe Pinto General Manager More 

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