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Crowne Plaza Indianapolis Downtown (Union Station)

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123 W Louisiana St, Indianapolis, IN 46225
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Crowne Plaza Indianapolis Downtown (Union Station)
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529 Reviews from our TripAdvisor Community

Traveler rating
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    30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Indianapolis Downtown (Union Station)
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grand rapids, mi
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 18, 2011

We stayed here for two nights in the middle of July. The staff was friendly on arrival and throughout our stay. I chose this hotel in part due to frequent guest status and in part due to the unique character of the property. Our Priority Club status was acknowledged and the room was upgraded. This was a nice benefit. The... More 

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CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Good Afternoon, I wanted to take a moment to thank you for your comments, to hear good thing is always motivational. We share all comments with the associates with the hopes to learn and to find the things we miss such as the stain on the carpet. The fresh eyes of our guests will always keep us honest. Again, thank... More 

Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 13, 2011

Hotel has aged. The rooms are clean but need updating. The staff was great and we never heard any trains :) I would stay here again if I could get discount rate.

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CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Hello & Thank You for Being Our Guest, We really appreciate your comments and want you to know they will be shared with the associates and the ownership. We are working on plans that we believe will address the concerns with our age that were mentioned. Please stay in touch, as we hope to make a few announcements in the... More 

Monroe, Ohio
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 5, 2011

I booked this hotel for a little weekend getaway for my fiance and I. I used Priceline so I got a good price. We arrived 2 hours before check in time and not only were able to get in our room, but also were upgraded to an executive room. It was huge, clean and very nice looking. We were in... More 

Was this review helpful? Yes 1
CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Good Afternoon, I just want to take a moment to thank you for your kind comments. I will share them with the associates and ownership, all comments are great to help us grow but some are just great to get because they are motivational and they let us know the good we do, you have accomplished both, we thank you.... More 

Westland
Top Contributor
57 reviews 57 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 28, 2011

We stayed recently on a Saturday night. We had a train car room (its the reason we came to this hotel), that was on the "noisy" side of the hotel. It was GREAT! I have always loved trains and sleeping in the train car was a lot of fun. The passing trains did wake us up, but that was part... More 

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CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Good Afternoon, Just a note to thank you for the kind comments. One of our goals is to create good/positive memories and I think we were able to accomplish our goal for you. You are spot on, this hotel is very different and it's challenges such as the trains going through are part of who and what we are. I... More 

Bloomington, Indiana
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 11, 2011

Very similar experience as with my previous (original) review. Got another good rate on Hotwire, so that colors this slightly. (Total cost for two nights, plus tax, was about what the nightly rate was at the "seminar rate" at a nearby hotel.) As before I a couple of nights to save having to drive a few hours each day to... More 

Was this review helpful? Yes 1
CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Hello and Good Afternoon, Thank you for you comments and observations. It is great to hear that we please you on your first trip enough to make you want to stay with us again. I will be sharing this with all that work so hard to create positive experiences and memories, this kind of feed back is great for morale.... More 

Midland, michigan
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 3, 2011

I recently stayed here for three nights on business. If you are the adventurous type, you'll enjoy the unique experience this hotel offers. The concept of staying in a renovated train station has its appeal and I like the out-of-the-ordinary, so this definitely qualifies. It was fun exploring the building and viewing the vintage decor and train cars. Walking distance... More 

Was this review helpful? Yes 1
CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Good Afternoon, I just wanted to take a monent and thank you for your kind comments, I will be sharing them with everyone I work with and get them to the owners as well. We have a goal to create great memories for our guests and it appears that we accomplished that goal for you. Again thank your for observations.... More 

Baltimore, Maryland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 31, 2011

At $159 per night, I had higher expectations for this hotel. While the staff was courteous, the rooms were drab and dated, and my hotel room window literally looked out onto a train track and trains went by most of the night (think "My Cousin Vinny"). To make matters worse, there was loud rumbling periodically throughout the night which I... More 

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CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Good Afternoon, One of our goals is to create good memories for our guests and I would say we failed you, I am very sorry about that. We do appreciate both the positive observations and the not so positive, these will be shared with our team with the hope to learn from them. We will be checking into those things... More 

Travelers are raving about these Indianapolis hotels

Kansas City, Missouri
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 25, 2011

As a frequent business traveler, I really enjoyed my stay here overall as it is a very unique property. The way they incorporated the old station features into the hotel architecture is very interesting and fun. It is in a super location for the convention center, Lucas Oil Stadium and some wonderful downtown restaurants. I was on the 3rd floor,... More 

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CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Good Afternoon, I just wanted to take a moment to thank you for your kind comments. I will be sharing your observations with the team and the ownership, positives are great motivators. Just as an FYI, we will have wireless through out the hotel with in the next 30 to 45 days which should help with those who wish to... More 

Dallas, TX
Top Contributor
83 reviews 83 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 9, 2011

I stayed at this hotel for 3 nights while attending a business conference within the hotel. I was very leery about the noise factor after reading the reviews but had no problems whatsoever with the noise of the trains. It never woke me up. I did FEEL the vibration of the trains when I was already awake but that was... More 

Was this review helpful? Yes
CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Good Afternoon, Thank you for taking the time to write a review about our hotel, we will take your observations to heart and do our best to learn from them. One of your observations was about the lack of wireless internet, that is being address at this time, being built inside a building as we are and a train station... More 

Fort Collins, Colorado
Top Contributor
298 reviews 298 reviews
98 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed May 6, 2011

...but I felt them, like a small earthquake, or magic fingers on the bed. I booked through Priceline and was also slightly wary of the reviews. Upon arrival, I asked for a room away from the trains and was given the Amelia Earhardt room. (On the Green trains side.) "Don't get lost!" the manager said as he directed me o... More 

Was this review helpful? Yes
CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Good Morning, The owners had a vision when developing this hotel, to maintain history along with being very unique. Your comments are on the mark and I really appreciate them. As with all comments yours will be shared with all team menbers and the ownership. We really do try to learn from what our guests have to say about us.... More 

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