Crowne Plaza Indianapolis Downtown (Union Station) (IN) - Hotel Reviews

Address: 123 W Louisiana St, Indianapolis, IN 46225

Phone Number:

Region: United States > Indiana > Indianapolis

Amenities:

Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #86 of 185 hotels in Indianapolis

Price Range: $$

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Conseco Fieldhouse, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named & decorated after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more less

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Also Known As:: Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis; Crowne Plaza Indianapolis Downtown (Union Station) Hotel; Crowne Plaza Indianapolis; Crowne Plaza Indianapolis Downtown

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330 reviews from our community

See which rooms travelers prefer - 77 traveler tips

CampinFamily

Elberfeld, Indiana

Senior Contributor

32 reviews

5 hotel reviews

Reviews in 14 cities

19 helpful votes

“Under Refurb, but still a nice hotel”

Reviewed May 12, 2013

We recently stayed at the Crowne Plaza Union Station in Downtown Indianapolis. We met family and stayed on a Saturday night. I'd read some reviews that the hotel was run down or shabby and that it was in the midst of a construction project and refurbishment. While we did find that they were in the middle of a refurbishment, the... More

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Thank you for taking the time to share your experience. I am glad that you and your family enjoyed the uniqueness of our hotel and were able to experience staying in an authentic Pullman's train car guest room. More

RAJAN B

Fort Collins, Colorado

Senior Reviewer

9 reviews

7 hotel reviews

Reviews in 5 cities

1 helpful vote

“Outstanding Historic Hotel Economically Priced”

Reviewed May 5, 2013

This historic hotel located in downtown Indianapolis was originally a train station. All the (bogies) coaches are divided into 2 suites each that were frequented by prominent people such as Amelia Earhart (the lady aviator) who almost made a trans global solo flight and died attempting it. Others were Ringling Brothers of Circus fame, etc. Each room has a distinct... More

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Thank you for sharing your experience. We appreciate the history of our building and take pride in the stories that people share. The train cars are all themed from famous people from the 1920's era. At that point in time, our building was not a hotel but was a full operating train station. We have had some famous people, such... More

Jaspa59

Pittsburgh, Pennsylvania

7 reviews

3 hotel reviews

Reviews in 4 cities

“Always a good visit”

Reviewed May 2, 2013

I stay at this hotel each time I come into town for the FDIC conference. The rooms are always clean and have always been ready on check-in. Even though there were renovations going on at the hotel it did not interfer with my stays. The hotel is in easy walking distance to all attractions.My only complaint is that the bathrooms... More

See 3 more reviews by Jaspa59 for Indianapolis

Thank you for your loaylty and feedback. I appreciate your comments regarding your stay. You mentioned the size of our bathrooms are small. We won't be able to change the square footage during our renovation, but we are moving a few items in the bathroom that will allow more space to move around. More

Darrell W

Canton, Georgia, United States

Contributor

17 reviews

Reviews in 7 cities

3 helpful votes

“Very convenient”

Reviewed April 28, 2013 via mobile

Although my stay was short, the service was excellent. There is no more convenient hotel in downtown Indianapolis. The rooms were clean and nice. The staff was exceedingly helpful. The bar, unfortunately, was not as nice as i would have liked, so we went elsewhere. All in all, I look forward to visiting again soon.

See 5 more reviews by Darrell W for Indianapolis

Thank you for taking the time to share your thoughts. I am glad to hear the service you received was exceedingly helpful. Our renovation will be addressing the current look and feel of our lounge. I am sorry that you didn't have a positive impression of our lounge. More

IndyDenise

Indianapolis

11 hotel reviews

Reviews in 9 cities

7 helpful votes

“Tired room but great employees”

Reviewed April 28, 2013

I stayed there for a great Hotwire rate ( love, love my Hotwire! ) and I had done my research on betterbidding.com and knew that this was one of the Hotels that I might get. This was the only option that made me nervous as previous reviews here noted that it could be noisy. But I took a chance and... More

See 2 more reviews by IndyDenise for Indianapolis

Thank you for your feedback. Many of your comments are items that are being addressed as part of our renovation. Because of customer feedback like yours, were are replacing some of our double bedded rooms with double queen sized rooms. Also we are revitalizing our bathrooms with a more modern look and feel. Thank you for the positive comments regarding... More

Ryan S

Bloomington, Indiana, United States

Reviewer

4 reviews

Reviews in 3 cities

“Our Favorite Hotel in Indianapolis”

Reviewed April 24, 2013

This was our second weekend stay at this hotel in the last year. We loved it. The hotel is currently under renovation and we're looking forward to seeing the rooms once they're updated. I love the feel of the hotel with statues throughout the hotel, and the steel girders overhead. We love walking past the train cars holding some of... More

Thank you for your honest and positve comments regarding your experience at our hotel. We are very excited about the current renovation that is underway. We are also repairing many of the statues that have been removed the last few years that had been vandalized. We look forward to your return visit the the transformed Crowne Plaza Indianapolis Downtown! More

rcornell

New Port Richey, Florida

5 reviews

Reviews in 2 cities

“Business Stay”

Reviewed April 19, 2013

I stayed here for business from April 15-19 of 2013. Unfortunately, I did not have the option of choosing my own hotel because this is not the hotel that I would ever choose to stay in. The hotel itself is a neat concept...hotel inside an old train station with train cars as some of the rooms. Generally the hotel was... More

See 3 more reviews by rcornell for Indianapolis

Thank you for your feedback and your positive comments about our staff. Our hotel is currently under renovation to update the look and feel of our hotel. The condition of your guest room is the reason our hotel is under renovation to bring us up to today's standards. I apologize that this visit did not meet your expectations. More

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mom2002

Northern MI

4 hotel reviews

4 helpful votes

“Noisy”

Reviewed April 17, 2013

While the hotel looks nice and the whole train atmosphere is interesting, I was not pleased with the hotel. Our room was noisy and when it was mentioned to desk staff, i was told it was the train. It was not ... as it happened many, many times - it was more like a faulty air conditioner or something. The... More

Thank you for your feedback. I am sorry about the noise that you experienced during your stay that was not related to the trains. Your feedback will help our staff ask the correct questions as regards to noise so as not to assume that the train caused the noise. I appreciate you posting the comment about the ice machine that... More

wadd003

Fort Knox, KY

Top Contributor

52 reviews

17 hotel reviews

Reviews in 23 cities

10 helpful votes

“Stay in the Train Cars!”

Reviewed April 16, 2013

Pay the extra few dollars to stay the night in one of the real train cars! The conversion of the cars creates a unique experience for guests. We enjoyed the narrow but well-appointed "room" and it was extremely fun in a child-like way to climb on and off the car whenever we entered or exited the room. Have fun, embrace... More

See 2 more reviews by wadd003 for Indianapolis

Thank you for sharing your experience. The pullman traincars are the standout experience that you can only get when you stay at our hotel. There are no other Unique hotels in the city that compare to staying at the active Historic Union Station. More

Sean H

Watertown, New York, United States

“Location Location Location”

Reviewed April 11, 2013

A fellow LT and I stopped in Indianapolis for the evening on the way from Ft Leonard Wood, MO to Ft Drum, NY not knowing exactly to expect with the hotel & train station all in one. I am a platinum elite priority club rewards so when I checked in they upgraded me to a suite and gave me 2... More

Thank you for your positive comments. Our hotel is situated in a very convenient location to many of the fun things the City of Indianapolis has to offer our visitors. Not only are we blocks from popular restaurants and venues, we are also just a 10 minute drive to the Children's Musuem and about 5 minutes from the Indianapolis Zoo. More

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Crowne Plaza Indianapolis Downtown (Union Station) Hotel

Crowne Plaza Indianapolis Downtown (Union Station)

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