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Crowne Plaza Indianapolis Downtown (Union Station)

3.5 of 5 123 W Louisiana St, Indianapolis, IN 46225
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Crowne Plaza Indianapolis Downtown (Union Station)
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Crowne Plaza Indianapolis Downtown (Union Station)
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473 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Westminster, Maryland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Crown Plaza for five nights for a professional conference and it was one of the very best experiences. A great period piece from an architectural perspective! The rooms were comfortable and the staff was exceptional from the front desk to the wait staff for our meals. One of my very best experiences, if not the very... More

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Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Stayed at Crowne Plaza during Monday night game for the Colts. Hotel has undergone a huge renovation in past year....excellent job. The room was oversized and was extremely comfortable and close proximity of Lucas Oil. Highly recommended!

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel & we hope to see you again soon. Trina W. General Manager More

Columbia, Missouri
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Our family of 4 came for a wedding. The hotel is in very convenient location, but for almost $200/night cost (including taxes and such), no breakfast included and parking is extra. So be prepared to spend another $100/ day for breakfast and parking. Self parking is $22/day, valet parking $40/day. On top of that, depend on what room you get,... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Trina W. General Manager More

Poughkeepsie, New York
Top Contributor
71 reviews 71 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I spent four nights here in mid-October for a conference, and so got to know the hotel fairly well. The desk clerk who checked me in was great, commenting that she was putting me on the quieter side of the hotel because the train noises could be "bone-shaking." (I realized the next day, when what was apparently a VERY long... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Trina W. General Manager More

Glasgow
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a convention in July. The room was very nice. The fact that it's in an old train station is pretty neat. Desk staff could have been friendlier, but they were overrun with customers the week we were there. The restaurant was nice and the food and staff good. Would stay again as it is very convenient to... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. We hope to see you again soon! Trina W. General Manager More

Auburn, Alabama
Top Contributor
52 reviews 52 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel with my family and overall it was ok. The room was nice and the beds comfortable. We stayed at a room near the pool and heard people yelling and splashing around all hours of the night and to top it off a train came through around 4am. Yes we knew this could and would happen,... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered with our Van... More

Raleigh, North Carolina
Top Contributor
113 reviews 113 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a conference and really enjoyed my first-floor room. True, the night trains woke me a few times, but I still slept well. Room is warm, so I ran AC even in October. Though there's not an outside window, there was plenty of light from the window on the lobby. Clean, well-outfitted, comfortable. (Had a chance to look... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Trina W. General Manager More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at Crowne Plaza as other places were booked solid for a marketing conference I attended. To my surprise, I got a great room at a great location for about $100 less than competition (about $165/night). Will stay here again as it's connected to the convention center. Gem of a find...it's no JW but a fantastic value.

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We hope to be your place to stay the next time you are in Indianapolis. Trina W. General Manager More

Indianapolis, Indiana
Top Contributor
51 reviews 51 reviews
32 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay here with one exception. Our room was clean, comfortable and well-maintained. The staff was helpful. We were attending a conference at the convention center and it was great to be able to walk there without going outside. However, the room is right on the railroad tracks. During the night and early morning hours the trains are... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We hope to be your place to stay the next time you are in Indianapolis. Trina W. General Manager More

Callander, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were looking for a hotel downtown Indy for a colts & NCAA game.Booked through hot wire and ended up at the crown plaza.We drove right to the front door (on a non busy side street) we were met with a hotel porter/ luggage rack and led into the Hotel to the front desk.Good service & Great hotel,right location too!... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Sounds like everyone had an amazing time in our circle city. We appreciate you taking the time to review our hotel & we hope to see you again soon after your feet are well rested from all the activities. Trina W. General... More

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Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis

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