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Crowne Plaza Indianapolis Downtown (Union Station)

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123 W Louisiana St, Indianapolis, IN 46225
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Crowne Plaza Indianapolis Downtown (Union Station)
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615 Reviews from our TripAdvisor Community

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Saint Louis, Missouri
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is right across from the convention center and within walking distance to Lucas Oil Stadium. We walked to several night spots that were also close by. I loved the unique style of the hotel. Some old train cars have been converted into rooms. There is an indoor pool and a fitness center. The parking was additional.

Helpful?
Thank ourfamilyof4_4-fun
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for your comments about the Crowne Plaza Indianapolis Downtown Union Station. I am very glad that you enjoyed our unique hotel and location in Indianapolis. We hope to have the pleasure of welcoming you back the next time you are in Indianapolis. Sincerely, Mark Parnella General Manager More 

Level Contributor
5 reviews
2 of 5 stars Reviewed 1 week ago via mobile

My friends and I decided to book a room here for our Saturday night out. The price ($200) was reasonable for a weekend night at such a nice hotel in the heart of downtown, it's within walking distance of a lot of restaurants and bars. With that being said, when we arrived parking was very hard to find. We decided... More 

Helpful?
Thank Amanda R
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to share your comments regarding your recent stay. I was glad to read that you think we have a nice hotel but I want to give you my personal apologies for the parking issues you encountered. There was an event at Lucus Oil Stadium that caused the parking issues but we need to keep... More 

Tell City, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed one night before leaving early the next morning on a train trip. Union Station is just around the corner. The hotel was very quiet and our king room was spacious and clean. It was an interior room without any windows. We left our car with valet parking for a week while we traveled by train. They even scraped... More 

Helpful?
Thank KathyAntique
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for you comments on Crowne Plaza Indianapolis Downtown Union Station. I am very glad you enjoyed your stay at our hotel and your experience with our valet and restaurant Taggart's. We hope to have the pleasure of welcoming you back again in the future. More 

Evansville, Indiana
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had not been to Indpls for many years and were looking forward to attending a wedding at this hotel. The wedding itself was spectacular. The Grand Ballroom is a fabulous venue, and the decorations were amazing. The change from ceremony to dining/dancing space was smooth and pleasant. Servers passed appetizers and there were multiple bars to accommodate guests. The... More 

Helpful?
1 Thank sandrapn
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to share your comments. I am glad to see you had a wonderful experience at the wedding you attended. We have a tremendous team and the Grand Hall is one of the top wedding rooms in all the city. I also want to give you my personal apologies for the issue you encountered with... More 

Winamac In
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed in one of the box car rooms. It was beautiful. The entire hotel is fun to explore. Lucas Stadium is visible behind the hotel. The Circle Center Mall is within walking distance. We will definately stay here again.

Helpful?
Thank jdbak1
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for taking the time to review the Crowne Plaza Indianapolis Downtown Union Station. I am very glad you enjoyed exploring our hotel and that the location suited your needs. We look forward to welcoming you back in the future. More 

Evansville, Indiana
Level Contributor
206 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here one night for the wedding of our friends' daughter, which was held at this hotel. We have stayed at several Indianapolis hotels over the years (we live 3 hours south of the city) but had never been to this property before. There was not a home football game this weekend so the hotel was... More 

Helpful?
Thank kwagmeister
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for your wonderful comments on the Crowne Plaza Indianapolis Downtown Union Station and the wedding you attended at our property. I am very glad to hear you were impressed with our hotel and especially our staff during your stay. We strive for our guests to always feel at home and well cared for during their stay,... More 

Kalamazoo, Michigan
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I love this place! I stayed here as a kid and always excited to go back! Your close to everything! Convention center, the mall and we love the spaghetti factory. Everything in walking distance! The bar inside the hotel was nice to start our night off.

Helpful?
1 Thank Jennifer3124
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for your return visit to the Crowne Plaza Indianapolis Downtown Union Station. I am glad you enjoyed our hotel, our lounge, and downtown attractions. We hope to have the pleasure of serving you in the future. Sincerely, Mark Parnella General Manager More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Beautiful and interesting hotel, staff very pleasant and helpful. Rooms are on the small side but well appointed, bathrooms are VERY cramped. NO ventilation of any kind, not even a fan in the bathroom which made the entire room very unpleasant after the potty was used for HOURS after and after a hot shower the humidity just hung around the... More 

Helpful?
Thank Susan T
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. I was glad to read that you thought the hotel was beautiful and interesting. I did however want to give my personal apologies regarding the bathroom. Although we do have vents in all the rooms, we will review your issue with our Maintenance team. We look forward to serving you... More 

Franklin, Ohio
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 5, 2016

We stayed here for the Colts vs Titans game on the 3rd and we loved it! People have complained about not being able to find the hotel or signage being incorrect, but we found it without any problems. We stayed in an old train car. The room was narrow, but what do you expect? The pictures CLEARLY show that. There... More 

Helpful?
Thank Kayla K
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for your wonderful comments about the Crowne Plaza Indianapolis Downtown Union Station. I am very glad you were pleased by our hotel and level of service provided. I am sorry for the issues experienced with WiFi, and we will certainly monitor this to ensure no other guests experience this problem. Thank you again for your review... More 

Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

My husband and I stayed at the Crowne Plaza for new year's eve. It was a lovely room and very clean. We had one problem with our hot water in the tub/shower. We didn't have water pressure. After being dismissed at an early morning time we called again a few hours later and was taken care of....the water pressure and... More 

Helpful?
Thank ortholabtech
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for taking the time to leave comments about your recent stay at the Crowne Plaza Indianapolis Downtown Union Station on New Year's Eve. I would like to apologize for the issues experienced with your water pressure and getting this taken care of. I am glad you found our front desk staff so helpful and friendly and... More 

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