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Crowne Plaza Indianapolis Downtown (Union Station)


Hotel class 3.5 of 5
123 W Louisiana St, Indianapolis, IN 46225
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Reviews you can trust

78% Recommend
3.5 of 5 stars 88 reviews
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By trip type
All (88)
[ Date ] [ Rating ]
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4 of 5 stars
dale3333   1 contribution
Cincy
Nov 8, 2009 | Trip type: Couples New

This is an older hotel however it has everything you need. Valet, curtious staff, rest/bar and the location downtown makes it easy for a traveler to walk to just about any place they need. Stayed for a Colts game and the lcoation of the hotel makes for a very easy walk to the stadium.The rooms are large and clean however... more

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4 of 5 stars
firecracker47   4 contributions
chicago
Nov 8, 2009 | Trip type: Family New

We came to Indy for a wedding ( not at the Crowne Plaza). We wanted to stay where there were things to do. And we were not disappointed. We chose to book a train car and it was wonderful. We had the Rudolph Valentino Car. The bed was great, the bathroom small, but bigger than Amtrak. It was just cozy... more

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4 of 5 stars
Cheapseater   4 contributions
East Tennessee
Nov 3, 2009 | Trip type: Family New

My son and I attended our first Colts game in Indy and stayed here. Great location, historic venue, good clean average rooms, computers available and just good unusual hotel that my son really liked. We parked and walked everywhere that we desired to go. We dined at St. Elmo's Steakhouse. Recommend for a good meal and we fit in perfectly... more

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4 of 5 stars
thriftychic   4 contributions
Indianapolis, Indiana
Nov 1, 2009 | Trip type: Couples

I love Crowne Plazas. They usually are above and beyond. That is why I chose a Crowne Plaza in Indianapolis to celebrate my anniversary. We booked a room in the club level. The room was ample sized and well decorated. Our only concern was that the restroom area was extremely small. The club level provides a few extras such as... more

Management response from
CDKKA, General Manager

Good Morning, Thank you for your kind words and constructive observations. We do strive to please and create positive memories and it appears we almost met those goals. As always, I will share your comments with our staff and we hope to take the final step to excellence the next time you stay with us. The train car rooms are...

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4 of 5 stars
beachcrazy100   1 contribution
San Antonio, Texas
Oct 8, 2009 | Trip type: Couples

As a birthday treat, we stayed in the Valentino Pullman car, which was a pleasant change of pace from a regualr hotel room. I had read that since it was on an active train track, it could be noisy and bothersome, but we did not find that to be the case at all. the room was very clean and nicely... more

Management response from
CDKKA, General Manager

Good Morning, Thank you for your comments and we are glad that for the most part you enjoyed our hotel and downtown Indianapolis. We strive to serve and it appears that we were not complete in doing so, I will share your comments both good and questionable with those departments involve and we will strive to do better in your...

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4 of 5 stars
hawk67   4 contributions
Macedonia, Ohio
Oct 5, 2009 | Trip type: Couples

This was our second visit to this property - both times were to attend Colt football games. Check-in went smoothly both times - when we arrived this visit our room was not ready yet - however we were several hours early - they readied the room quickly and delivered our luggage as soon as the room was available. The stadium... more

Management response from
CDKKA, General Manager

Good Afternoon, Thank you for your very kind comments, our goal is to create a memory for our guests and it appears that we have done just that for you. We are really happy that you enjoyed your stay and are willing to share it with others. I will share your comments with our staff and I know they would...

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1 of 5 stars
andreilla12   1 contribution
indiana
Sep 17, 2009 | Trip type: Couples

Horrible trip, beginning to end. This is suppoed to be a three star plus hotel, but I'd take a Holiday Inn Express over it any day. The front desk clerk charged us DOUBLE for our stay, we booked a king room and got two double beds (which they wouldn't change), and the restaurant leaves a lot to be desired. If... more

Management response from
CDKKA, General Manager

Good Day, I want to sincerely apologize for your stay. We do strive to please and create good memories, but it appears that we have failed you. If ever in Indianapolis again, please give us another try, I do believe we are better than you experienced and we would like to show you. Thank You

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5 of 5 stars
LLWStateCollege   2 contributions
State College, PA
Sep 3, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I just returned from two nights at the Crowne Plaza Union Station and can't speak highly enough of the experience. We were enchanted by the staff, the surroundings, the room, everything. We stayed in one of the Pullman cars and got the biggest kick out of it...the room was quite comfortable and, while we did feel an... more

Management response from
CDKKA, General Manager

Good Morning, We are very happy that you enjoyed your stay with us and that we created a memory for you. The staff and I want to thank you for your kind words and compliments. I will share this with them, they really enjoy hearing about our guests and their stays. Take Care and Again Thank You

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5 of 5 stars
dawnaug   4 contributions
OH
Jul 23, 2009 | Trip type: Couples

This hotel without a doubt is one of the most spectacular places I have ever stayed. Not because of the food, the staff, or the rooms. But because of the historical aspect that it brings. It is the original train station that was built in the early 1900's. And when Holiday Inn purchased and restored it in the 70's they... more

Management response from
CDKKA, General Manager

Good Afternoon, It is such a pleasure to know that we created a memory for you. We are proud of our hotel and it's history and our part in bring it to our guests. Our owners had a vision when they began this project and that was to bring a little history to their guests as well as a hotel...

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4 of 5 stars
ole7   8 contributions
Manhattan, Illinois
Jul 20, 2009 | Trip type: Family

We stayed at this hotel with 1 goal in mind. Our kids love trains and wanted to experience the pullman cars. The staff and front desk were very friendly and helpful. The layout of the hotel is odd but you have to understand the historic significance of the building itself. I'm a very light sleep and the rumble of the... more

Management response from
CDKKA, General Manager

Good Afternoon, We are pleased that you and your family enjoyed our hotel and it's history. This hotel is very unique and fun to operate because of it's history and what the owners tried to accomplish when they created their plans and goals. One of their goals was to create memories and it seems from your comments that they did...

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Crowne Plaza Indianapolis Downtown (Union Station) Also Known As

  • Crowne Plaza Indianapolis
  • Crowne Plaza Indianapolis Downtown
Address: 123 W Louisiana St, Indianapolis, IN 46225