We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 183 Indianapolis hotels

Crowne Plaza Indianapolis Downtown (Union Station)

3.5 of 5 Hotel   |   123 W Louisiana St, Indianapolis, IN 46225
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Indianapolis Downtown (Union Station) to your Saves list
Crowne Plaza Indianapolis Downtown (Union Station)
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
66%
Ranked #68 of 183 hotels in Indianapolis
A recent review
5 of 5 stars reviewed 4 days ago
stevef16 Derbyshire, United Kingdom
  • Overview
  • Reviews (456)
  • Photos (132)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (130)
  • Location
  • More
Write a Review

456 people have reviewed this hotel

Traveler rating
    120
    171
    90
    47
    28
See reviews for
88
93
30
175
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Derbyshire, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great to stay in a hotel thats a bit different. Unusual to have a hotel in a converted station. The work has been done very well. Great rooms will modern ammenities. Also like the location. Handy for downtown, diners, shops and sports venues. Breakfast was good. Nothing special but all the basics were there. Service in the hotel is good... More

Was this review helpful? Yes
Miami, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I recently visited this hotel while on a business trip to the city. This was my first time there and thanks to the great service and hospitality I would stronlgy consider staying there again. The hotel is conveniently located in Downtown Indianapolis, right within walking distance of major stores and restaurants. The service level and friendliness was quite good. The... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5-star review & choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay. I am happy to hear that you received great service from our staff and enjoyed our new menus. We hope to see you again soon. Trina W. General Manager More

Brookville, Indiana
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Crowne Plaza for one night to celebrate our son's third birthday. My son is in love with trains. We stayed at this hotel because it is built within an old train station. When we arrived, we were immediately upgraded to a train car. My son was in awe! He Loved it. The room was a little... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We are glad to have been part of your son's special day. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager More

Kingsville, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is for train lovers as you can have a real car to stay in. All done up well and the smell of the ballast (Railway stones) is just right. There is a Charlie Chaplin car and other themed ones, all to your self. Is right downtown on the square and has a beautiful Amtrack lobby attached.

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W General Manager More

INDY
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Beautiful Hotel. Stayed in the train cars. They were so fun. A little pricey but worth it once. :). Downtown Indianapolis is a great place. We had endless things to do and hundreds of good places to eat. There is a starbucks right across the street. that is a big plus for me.

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager More

Chicago, IL
Top Contributor
65 reviews 65 reviews
50 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 2 weeks ago

LOCATION: The hotel is located at the southern end of downtown that runs north/south. It abuts a very wide railroad overpass running east/west. The Lucas Oil Stadium is just on the other side of the overpass as is the Amtrak/Greyhound station. The convention center is across the street and the beautiful St. John the Evangelist Catholic Church a long block... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. We appreciate you taking the time to review our hotel and hope to see you again soon! Trina... More

Douglaston, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First time staying at this hotel. Stayed here for a Gaming Convention (GenCon). The location couldn't have been better! Directly connected to the convention center through a walkway. Check-in went smoothly, they even were able to give us a room closer to the convention center. We were warned about the train, heard it sometimes, but not enough to bother us.... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We hope to be your place to stay the next time you are in Indianapolis. Trina W. General Manager More

Brownstown, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The nicest person at this hotel was the valet. I made the reservation many months in advance for a convention I was attending. I had stayed here about five years ago and was very happy with my stay. After staying at other hotels the past four years and not being happy with the rooms, service, etc., I decided to come... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered with the room... More

Arlington, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

In previous years, I stayed at the Hilton, and wondered what was up with this Crowne Plaza at the train station. I decided to book here this year. (Besides, Hilton is becoming very unfriendly with their use of HHonors points). This was a fantastic stay! I was surprised to see that in addition to a normal concierge, and valet parking,... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Trina W. General Manager More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Pros: Nice location in downtown Indy, historic appeal, unique setting. Cons: Pay to park, some areas could use some sprucing up, only one elevator, they other was closed for repair. This is a unique and historic place, set in the old union station. Hotel has actual train cars on original tracks that you can stay in. Walking distance from St.... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to review our hotel. Your review is vital for improving the service and quality we offer to our valued guest. We apologize for the elevator issue you experienced. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comments. Trina W General... More

Owners: What's your side of the story?
If you own or manage Crowne Plaza Indianapolis Downtown (Union Station), register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Indianapolis Downtown (Union Station)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Booking.com, Expedia, Tingo, Priceline, Hotels.com, Odigeo, Otel, Agoda and Venere so you can book your Crowne Plaza Indianapolis Downtown (Union Station) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis

132 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (101)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (32)
Viewed
Pool/beach area (4)
Viewed
View from room (4)
Viewed
Bathroom (10)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
Other (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (3)
Viewed
Dining (2)
Viewed
View from room (1)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (2)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Indianapolis with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#65 Business Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 
Number of rooms
273

Questions & Answers

Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer