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Crowne Plaza Indianapolis Downtown (Union Station)

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123 W Louisiana St, Indianapolis, IN 46225
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Crowne Plaza Indianapolis Downtown (Union Station)
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Crowne Plaza Indianapolis Downtown (Union Station)
Review This Hotel

514 reviews from our community

Traveler rating
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    98
    50
    30
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98
103
31
198
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jacksonville, Florida
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The hotel itself is in a great location within walking distance of most everything. Lobby was nice, but my room was gross. Got in late at night and went straight to bed. There was a dripping sound in the ceiling of the bathroom that wouldn't stop, but I fell asleep anyway. Woke up early the next morning, took a shower... More 

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Evansville, Indiana
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in was fast and courteous. The room was very clean and beds were great for a nights sleep. We had a business function locate in the east banquet room. The view was was spectacular of downtown. Conveniently located to shops and restaurants. And connected by sky walks to stay dry if you prefer not to risk the elements.

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Mark P, Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the awesome review! We are happy that you enjoyed your stay in our unique facility. Our employees strive to make the Crowne Plaza Indianapolis Downtown Union Station your preferred hotel in the city. Mark P. General Manager More 

Arlington, Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

... you stay in one of the train cars. It's like being child again. It's a big costlier to stay in those things though. Regular rooms are pretty decent too. Some of them don't have a window which looks out as in on the street. So be careful of those. Near to downtown and very accessible. Remember it's built besides... More 

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Mark P. General Manager More 

chicago
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed for 3 days for a meeting in Feb 2015. Cons - The biggest 2 issues for me was that my room had no outside window giving me the feeling that i was in a small box and that despite what you are told at the front desk, you CAN hear trains throughout the night and some are quite... More 

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment. Mark P. General Manager More 

Hollywood, South Carolina
Top Contributor
154 reviews 154 reviews
31 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was moved here from another hotel since my original hotel was overbooked. I was not happy with having to move to another hotel I knew nothing about. On arrival I was happy to find out they had a room for me unlike my original hotel. Unfortunately the room the had was on the lobby level and on the main... More 

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Mark P. General Manager More 

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Great location next to a lot of great places to eat. Inside is very cool even if your not a train guy. This hotel is the old Union station with trains still on the tracks and you can spend the night In one of them. I would suggest to take time to walk around and take pictures, I walked around... More 

Was this review helpful? Yes 3
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Mark P. General Manager More 

Washington, Indiana
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed only one night. The atmosphere was great with the feel of the old train station intact. The rail cars converted into rooms is a very unique feature. Everything was clean, the staff was very helpful and the food in the onsite restaurant was delicious and reasonably priced. The only downside I saw was a lack of a hot tub... More 

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel & we hope to see you again soon. Trina W. General Manager More 

Rochester
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we enjoyed this hotel very much. The decor is so unique. The only thing wrong with the room was the walls were thin and we could hear the person next door coughing, snoring, etc.. Otherwise a very clean and comfortable room. We would definitely stay there again.

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment. Trina W. General Manager More 

1 review
4 of 5 stars Reviewed 3 weeks ago

My husband secured our reservation with Hotwire so we got a pretty good deal on our room. The hotel is located near plenty of places to eat and to be entertained. Only drawback was parking, we had to use the valet which was pricey but the valet team was great. Would have also liked a small fridge in the room.... More 

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment. Trina W. General Manager More 

Contributor
19 reviews 19 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Really cool place but make sure you pay attention on where you park and how to get in and out! It was an adventure each time we left and returned! Great historical place and staff super helpful and nice. Would stay again.

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel & we hope to see you again soon. Trina W. General Manager More 

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