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Crowne Plaza Indianapolis Downtown (Union Station)

3.5 of 5 123 W Louisiana St, Indianapolis, IN 46225
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Crowne Plaza Indianapolis Downtown (Union Station)
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Crowne Plaza Indianapolis Downtown (Union Station)
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483 reviews from our community

Traveler rating
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    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cardiff, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed today NEW

Staff friendly and polite, stayed for a week with work. Colleagues and I were all located in various areas of the hotel. However we all were glad to leave. Unfortunately the first room I was in was a connecting one and I could hear EVERYTHING from the other room, which would have been fine but I was not staying with... More

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Miami Beach, Florida, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

My dad and I go to Indy once a year for a Colts game and most of the time, when rooms are available, we stay here. I absolutely love this hotel! The staff is super nice and helpful. The hotel bar/restaurant is a cool place to hang out and have a drink and the bartenders are very friendly. The rooms... More

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Nashville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I was disappointed in the beds, they were very hard to the point I had to go to the chiro the next day. (I'm a young healthy person, btw) but what was most shocking was the fact that at 6AM the room started rumbling and shaking and I thought an earthquake was happening, and my wife and I jumped out... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you encountered during your stay. Trina W. General Manager More

Clarksville, Maryland
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very interesting the whole "have a train station inside the hotel", was neat seeing the old rail cars right outside my room and I believe you can even stay inside one. The location is awesome, you can go right out the front door walking and be at dozens of nice restaurants in under 15 minute walk. The gym was nice... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful review. Glad to read that your experience was so positive. We look forward to welcoming you back again soon. Trina W. General Manager More

Dyer, IN
Top Contributor
70 reviews 70 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed there many times for business. Hotel could stand to be updated such as the bathrooms but the staff is excellent. The executive suite is very nice with free snacks. It gets a little loud with the airplane traffic though. Nice rooms though.

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate that you shared your experience and enjoyed our hotel. In your review you mention airport noise...we just wanted to clarify to see if this review was meant for the Crowne Plaza Indianapolis Airport since they are located near the airport? We do hope to be your place to... More

Plymouth, Michigan
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a really cool place if you have kids that like trains. You can actually stay in a refurbished train car! Not a berth, but an entire car that has beds and a living area, too cool! It is a great location with plenty of skywalks to other local attractions like Lucas Oil Stadium. Staff was very good. We... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Trina W. General Manager More

Mid-west
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I Pricelined my trip at $90 per night, so I was very pleased to learn that I had landed a traincar room at the Crowne Plaza. The room was very nice. The bed was comfortable. My side of the hotel was very quiet. (There is an active train line on the south side of the building.) The Convention Center is... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5-star review & choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay. I am happy to hear that you enjoyed our uniqueness. We hope to see you again soon. Trina W. General Manager More

Fort Wayne
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Crowne Plaza for a family wedding and we could not have been happier. All of the staff we encountered were awesome, going above and beyond our expectations!!! The facility is very well maintained and the rooms were very comfortable, up to date. We stayed in a regular room on the second floor and... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5-star review & choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay. I am happy to hear that you received great service from Brenner and the rest of our staff and enjoyed our uniqueness. We hope to see you again soon. Trina W. General Manager More

Angola, Indiana
Top Contributor
91 reviews 91 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What a nice surprise. Stayed here on a Saturday night prior to a Colts game. The hotel staff was excellent. Check in was seamless and valet service took car of our car. Had a pre dinner drink at the bar. A fun place to be with such a personable bartender. She recommened an outstanding wine and took great care of... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. We look forward to your next stay with us. Trina W. General Manager More

Greenwood, Indiana
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed over on a Friday night as a nice little get a way for the day/night. We previously stayed in one of the suites back in 2012 for our anniversary! This stay was soooo much nicer. The renovations have made a huge difference and the staff is much more attentive and on top of their jobs!... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay for your night out! We appreciate you taking the time to review our hotel. It excites us that everything about your stay was great including our customer service. Receiving reviews like this helps us show every employee that they matter and their role is... More

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Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis

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