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Crowne Plaza Indianapolis Downtown (Union Station)

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123 W Louisiana St, Indianapolis, IN 46225
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Crowne Plaza Indianapolis Downtown (Union Station)
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Crowne Plaza Indianapolis Downtown (Union Station)
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549 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Wayne, Indiana
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Perfect location if downtown Indianapolis is your destination. A short walk to Lucas Oil Field, The Slippery Noodle, Circle Center Mall, Harry and Izzy's, and countless restaurants and bars. If you don't want to walk the hotel has a complimentary shuttle. The building is so neat, almost worth the stay just to check out the architecture and history. The train... More 

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Orland Park, Illinois
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

This was my first trip staying downtown in Indy. The location was great for walking to great restaurants, city center, monument etc. The hotel itself it unique and offers train rooms (rooms built inside of old train cars inside the hotel) as well as standard rooms. There is an indoor pool. Room service was good. I enjoyed the stay!

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Woodbridge, Virginia
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

OK, yes, the hotel is noisy (they actually warn you about it when you check in). It was built inside an historic rail station and is adjacent to a still operating Amtrak station. The weird thing about the noise was that I never heard a train during the day, and on 2 of the 4 nights I was there I... More 

Was this review helpful? Yes 1
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time leave us a review of our hotel. We very much appreciate your feedback. I am pleased to hear that you enjoyed our location, catering, and cleanliness. I would like to apologize for the noise you experienced during your stay. I hope we will have the pleasure of welcoming you back in the future, and... More 

Washington DC, District of Columbia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The good: This is a novel hotel with a great vibe. The old Union Station has been marvellously transformed into a beautiful space which is like a large boutique hotel. There are regular hotel rooms as well as rooms in converted train cars which line both sides of the long hotel (parallel trains on both sides). The service and housekeeping... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time share your disappointment with your recent stay. I want to personally apologize for the train noise disturbed your stay. I was glad to see that both Housekeeping and the Front Desk did a good job during your stay. Please feel free to contact me directly if you would like to discuss further. Thank You. More 

Travelers are raving about these Indianapolis hotels

London
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place is epic! Our 20 month old son adores trains, so we stayed in a real train carriage at the brilliant hotel. He could barely contain his excitement the whole time we were there! They are plenty of room, and the statues around the hotel create an amazing feeling of being taken back in time. We adored this place.... More 

Was this review helpful? Yes 1
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for this review of the Crowne Plaza Indianapolis Downtown Union Station! I am so pleased that you enjoyed our hotel and it was a memorable experience for you and your son! Our staff will be thrilled to hear that you found them to be friendly and helpful during your stay. We hope to welcome you back... More 

columbus
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Connections to the convention center and the Lucas Oil Stadium makes this prime location hard to beat. The rooms hardly live up to the 3.5 star rating it has on priceline. As a former train station, there are no outside windows, eliminating any natural light clues of day or night. The hotel site shows a windowed room so be sure... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

I appreciate your taking the time to share your disappointment with your recent experience. I want to personally apologize for the issues you encountered during your stay. You can be confident that we will follow-up on the concerns we can so that future guests are not disappointed as you were. Please stay with us again soon so that we can... More 

Pittsfield Towship, MI
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The hotel has a nice theme and looks interesting with its metal beams and some of the hotel rooms built in a train. The staff in the breakfast area were also friendly. However, this is all that is good in this hotel. When we checked in, we had to wait 15 mins in a very short line because there was... More 

Was this review helpful? Yes 1
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

I appreciate your taking the time to share your disappointment with your recent experience. I want to personally apologize for the poor service and noise issues that negatively effected your stay. Please feel free to contact me directly at the hotel if you would like to discuss further. We do value you as a guest and want you to know... More 

Maryland
Level Contributor
80 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for the Kiwanis Convention. Skywalks to Convention Center and beyond to other hotels allowed us access to restaurants, which was handy because it rained much of the time we were there. Parking very expensive, as per usual in a downtown area of a city. Fun to see the actual Pullman cars within the building, though we did... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for your review of the Crowne Plaza Indianapolis Downtown Union Station! I am pleased to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon. More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Though I didn't spend the next guy here I attended a wedding that was absolutely beautifully done. Held in the grand ballroom the ceremony photos were stunning.... But it was the reception food that was AWESOME!!!! Mashed potato martini bar! Made to order pasta bar prime rib carving station!!!! Hats off to the chef!

Was this review helpful? Yes 2
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for this review of Crowne Plaza Indianapolis Downtown Union Station! I am so pleased you enjoyed the wedding and I know our Chef will be thrilled you enjoyed his food so much. We hope to have the opportunity to welcome you back in the future. More 

Columbus, Indiana
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

The 1st morning when we got up to leave we had 2 adjoining rooms we put out signs to clean room and left adjoining door open only cleaned 1 room .. when they came to do second we were leaving to go out came back and they took all the dirty towels out of both bathrooms and didn't leave us... More 

Was this review helpful? Yes
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to share your comments regarding your recent stay. I am very sorry your stay was not as it should have been and hope you will give us the opportunity to address your concerns and retain you as a valued customer. Please feel free to contact me directly at the hotel to discuss further and... More 

Hotel Review Summarization

What travelers say

  • Train car(12)
  • Convention center(9)
  • Hot tub(4)
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