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All 184 Indianapolis hotels

Crowne Plaza Indianapolis Downtown (Union Station)

3.5 of 5 Hotel   |   123 W Louisiana St, Indianapolis, IN 46225
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65%
Ranked #73 of 184 hotels in Indianapolis
A recent review
4 of 5 stars reviewed 2 days ago
Christopher T South Bend, Indiana
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  • Reviews (438)
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  • Room tips (117)
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438 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
South Bend, Indiana
1 review
4 of 5 stars Reviewed 2 days ago NEW

It's not that bad of a hotel. But I must say the restaurant food was pretty Good. I must say the hostess was the sweetest person I met that night. If I could remember her name was Michelle. She was very helpful, and I can tell she loves helping people as well. She need to be notice more as an... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. We love hearing positive feedback about our staff's service and also our new food items. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager More

Frankfort, Illinois, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was an exceptional hotel. Service and staff were always right on top of assisting guests and offering help whenever asked. The architecture of the hotel and unusual design from the old Union Station was interesting to see. We were staying at this hotel with a group for a baseball tournament and were given access to the Executive Break Room.... More

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Lafayette, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Located right next to Lucas Oil Stadium (home of the Indianapolis Colts) and just a few blocks from numerous shopping stores and restaurants. There is no on-site parking; you either have to pay for valet parking or pay for a parking spot in a nearby parking garage. We stayed in a train car. It looks just like the pictures posted... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for the 5 star review! We have recently upgraded our Executive Lounge and are happy to hear that you enjoyed it. Again thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay! More

Nacogdoches
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel twice and truly enjoy it's uniqueness. The staff is friendly enough, convenient valet service, and there are restaurants inside the hotel although the food is not that great in my opinion. It doesn't really matter because you have so many restaurants within walking distance from the hotel. My room from July 3-7 was clean... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. We appreciate you taking the time to review our hotel and glad that you will still stay with... More

Wisconsin
Senior Reviewer
6 reviews 6 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We just returned from a two night stay at the Crown Plaza Union Station. The unique design and great location make this a good choice in Indianpolis. The train car rooms looked very interesting but we stayed in a second floor king room that was very nice. Loved the comfortable bed and free WiFi. The bathroom was small but clean... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. More

Fayetteville, Arkansas
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Spent a week in the hotel for a convention. The staff was great and even willing to move us when the room we had was not as expected. Very convenient to downtown area and especially with walkway to convention center across the street. Only downside for us was the noise from the train but we were warned about it.

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager More

Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Crowne Plaza Indianapolis Downtown is a must visit hotel. First the hotel union station theme is very interesting and nicely incorporated into the decoration. The fact that is hotel is actually right next to a working railroad stop makes the hotel a point interest during your stay. The staff was extremely help and friendly from beginning to end. They seem... More

Was this review helpful? Yes 2
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager More

Knoxville, Tennessee
Contributor
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Our room was on the main floor of the hotel and was well apportioned with two queen beds, a desk nook, large flat screen television, and refrigerator. The accommodations were comfortable with nice bedding. As a bonus, WiFi was FREE in this downtown hotel (unusual for any upscale hotels in a downtown location). While not a problem to me, guests... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager More

Geneva, Illinois
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a truly outstanding hotel, which is very close to anywhere you would want to go in downtown Indianapolis. The rooms in this hotel are converted from an old railway station - and there are some trains that still run under the hotel. There is a classic Pullman train that is on display just outside the rooms at the... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager More

Concord, North Carolina
Senior Contributor
22 reviews 22 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This is a really nice place, built amid an old train station. The decor is really neat and a fun place to take kids. The one ting that struck me was how incredibly friendly and accommodating everyone who works there was to us. The room was fine and we had no problems whatsoever. This is one of those hotels where... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for writing a review of our hotel. We strive to make sure every guest knows how special they are to us. For the cost of parking we do apologize, we should have made you aware of the parking cost upon making a reservation. We hope that the next time you are in Indianapolis that we are... More

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Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#65 Business Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 
Number of rooms
273

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