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Crowne Plaza Indianapolis Downtown (Union Station)


Hotel class 3.5 of 5
123 W Louisiana St, Indianapolis, IN 46225
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Reviews you can trust

76% Recommend
3.5 of 5 stars 94 reviews
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3 of 5 stars
MrFunkinDC   8 contributions
Washington DC
Mar 8, 2010 | Trip type: Solo travel New

The rooms are interior rooms and the windows do not look out to the street but get there light from sky lights. Rooms were a good size, there was not a working desk but a table. Internet cable (free) was on the opposite side of the room from the desk which makes it difficult to work. The parking garage attached... more

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1 of 5 stars
beautyMichigan   1 contribution
Michigan
Jan 12, 2010 | Trip type: Family
1
person found this review helpful

Love the customer service here, but the place needs some renovations bad, beds were okay, but we took home some bed bugs, yes I said bed bugs... don't stay here. Previously we had stayed here and loved it but it has consistenly gone down hill. Please fix it up it's worth it, prime location for visitors.. more

Management response from
CDKKA, General Manager

Good Morning, I am sorry we did not meet your expectations on our accomodations, but I am happy our service was as good as ever. Our associates work really hard to give our guests a memorable experience. This comes from our friendliness, our caring, and our ways of taking care of our hotel and it's rooms. We do a total...

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5 of 5 stars
4ThatLuv2Travel   2 contributions
Minnesota
Dec 31, 2009 | Trip type: Family

My son (16) and I stayed here when we went to the Taylor Swift concert. Awesome location!!!! You can walk everywhere you need to be. We only stayed for one night, but it is a great hotel to stay at longer. Room was so comfy..I am hooked on Crowne Plaza! Yes, occassionally you could feel the trains go by, and... more

Management response from
CDKKA, General Manager

Hello and Happy New Year, Just a note to thank you for your comments. We are happy that you enjoyed our hotel and it's history. This is a great hotel to be a part of because it is so unique and full of history. We hope to see you again one day. Take Care, CDKK

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5 of 5 stars
SoCalC8   33 contributions
Ontario, California
Dec 27, 2009

I flew to go see my brother and he ended up getting us both rooms here. I must say that this is the most comfortable bed that I have EVER slept in. I loved this hotel - it was quiet, right in the heart of downtown Indy, you can walk anywhere downtown. Yes, you can hear trains go by every... more

Management response from
CDKKA, General Manager

Good Morning & Happy New Year, I just wanted to take a moment and thank you for your wonderful comments. I will share them with all associates, they do like hearing our guest's comments, both good and not so good. Your comments will make their day, what a moral booster. We are so very happy that you enjoyed your stay,...

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3 of 5 stars
Cocobam   531 contributions
West Chester, Ohio
Nov 22, 2009 | Trip type: Family

We visited on the weekend and stayed in a Pullman car room. My little boys thought it was great! Everything at the hotel was train-themed...even the decorations on the Christmas tree! There were twenty-some Pullman car rooms; two rooms for each train car, with a door at each end. We were in one of the Louis Armstrong rooms, which had... more

Management response from
CDKKA, General Manager

Good Morning, I wanted to take the opportunity to thank you for your comments. We are happy that you spent time with us and enjoyed your stay, plus we were able to created a memory for you and your family. I will share your comments with the associates and ownership and we will address to the issues of concern that...

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3 of 5 stars
EastTNtravelingirl   1 contribution
East Tennessee
Nov 13, 2009 | Trip type: Couples
2
people found this review helpful

We were excited that the hotel had a historical background. We chose this hotel for its name and expectations that it would have high end quality furnishings. We were disappointed when we arrived in our room. We could have stayed cheaper elsewhere for same furnishings. We stayed in the club area. Only one sink in bathroom with small counterspace. Bed... more

Management response from
CDKKA, General Manager

Good Afternoon, We would like to thank you for your comments and let you know that we are sorry you were not please with your stay. I will share your comments with our ownership and the associates, our goal is create positive memories and we failed to do so in this case. Thank you again for sharing your thoughts and...

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4 of 5 stars
dale3333   2 contributions
Cincy
Nov 8, 2009 | Trip type: Couples

This is an older hotel however it has everything you need. Valet, curtious staff, rest/bar and the location downtown makes it easy for a traveler to walk to just about any place they need. Stayed for a Colts game and the lcoation of the hotel makes for a very easy walk to the stadium.The rooms are large and clean however... more

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4 of 5 stars
firecracker47   4 contributions
chicago
Nov 8, 2009 | Trip type: Family

We came to Indy for a wedding ( not at the Crowne Plaza). We wanted to stay where there were things to do. And we were not disappointed. We chose to book a train car and it was wonderful. We had the Rudolph Valentino Car. The bed was great, the bathroom small, but bigger than Amtrak. It was just cozy... more

Management response from
CDKKA, General Manager

Good Afternoon, I would like to thank you for you kind comments about our hotel and our city. One of our goals is to create a memory and it looks like we and the city were able to do just that. Your comments will be shared with our staff as they like to hear when we do a good job....

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4 of 5 stars
Cheapseater   7 contributions
East Tennessee
Nov 3, 2009 | Trip type: Family

My son and I attended our first Colts game in Indy and stayed here. Great location, historic venue, good clean average rooms, computers available and just good unusual hotel that my son really liked. We parked and walked everywhere that we desired to go. We dined at St. Elmo's Steakhouse. Recommend for a good meal and we fit in perfectly... more

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4 of 5 stars
thriftychic   4 contributions
Indianapolis, Indiana
Nov 1, 2009 | Trip type: Couples

I love Crowne Plazas. They usually are above and beyond. That is why I chose a Crowne Plaza in Indianapolis to celebrate my anniversary. We booked a room in the club level. The room was ample sized and well decorated. Our only concern was that the restroom area was extremely small. The club level provides a few extras such as... more

Management response from
CDKKA, General Manager

Good Morning, Thank you for your kind words and constructive observations. We do strive to please and create positive memories and it appears we almost met those goals. As always, I will share your comments with our staff and we hope to take the final step to excellence the next time you stay with us. The train car rooms are...

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Crowne Plaza Indianapolis Downtown (Union Station) Also Known As

  • Crowne Plaza Indianapolis
  • Crowne Plaza Indianapolis Downtown
Address: 123 W Louisiana St, Indianapolis, IN 46225
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