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Crowne Plaza Indianapolis Downtown (Union Station)

3.5 of 5 123 W Louisiana St, Indianapolis, IN 46225
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Crowne Plaza Indianapolis Downtown (Union Station)
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Crowne Plaza Indianapolis Downtown (Union Station)
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508 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington, Indiana
2 reviews
4 of 5 stars NEW

Stayed only one night. The atmosphere was great with the feel of the old train station intact. The rail cars converted into rooms is a very unique feature. Everything was clean, the staff was very helpful and the food in the onsite restaurant was delicious and reasonably priced. The only downside I saw was a lack of a hot tub... More 

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Rochester
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

we enjoyed this hotel very much. The decor is so unique. The only thing wrong with the room was the walls were thin and we could hear the person next door coughing, snoring, etc.. Otherwise a very clean and comfortable room. We would definitely stay there again.

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1 review
4 of 5 stars Reviewed 3 days ago NEW

My husband secured our reservation with Hotwire so we got a pretty good deal on our room. The hotel is located near plenty of places to eat and to be entertained. Only drawback was parking, we had to use the valet which was pricey but the valet team was great. Would have also liked a small fridge in the room.... More 

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Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Really cool place but make sure you pay attention on where you park and how to get in and out! It was an adventure each time we left and returned! Great historical place and staff super helpful and nice. Would stay again.

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Indianapolis, Indiana
Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here instead of driving home after a concert and night of drinking.......seems much safer. Rooms are clean and very nice. Breakfast was excellent. Friends got a room that was on the south side, ours was on the north. Get a room on the north side, the trains run on the south side.

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We hope to be your place to stay the next time you are in Indianapolis. Trina W. General Manager More 

Springfield, Virginia
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We went out of our way to stay at the crown plaza union station and found it to be a treat for the entire family. Growing up loving trains just made the stay all the more fun. We were able to get upgraded to a sleeper car and it was about the coolest room I have ever stayed in. Small... More 

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and enjoyed our unique hotel. Trina W. General Manager More 

Monticello, Illinois
Top Contributor
52 reviews 52 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Set in a wonderful historic location inside the old Union Station and connected by the skywalk to the bustling downtown scene, this is a wonderful hotel property. A full service staff was always available to provide assistance whenever needed. We stayed in a completely renovated train car room, set inside the hotel property still on the tracks like the days... More 

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Trina W. General Manager More 

Salt Lake City, Utah
Top Contributor
151 reviews 151 reviews
90 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is uniquely built inside the old train station. The restoration is very nicely done. There is s bit of train noise, but not much at all. It is connected to the skywalks. Great staff. Very convenient to meeting venues, shopping and restaurants. I'd eat elsewhere. The restaurant service and value was mediocre..

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to review our hotel. Your review is vital for improving the service and quality we offer to our valued guest. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comments. Trina W General Manager More 

indy
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed the night after a wonderful wedding and reception that occurred in the same building. This hotel had an easy check-in and gave late check out for hotel members. We stayed in the deluxe king suite behind check in desk. Room was large with comfy bed. This is an old hotel with a lot of history. You can choose to... More 

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Trina W. General Manager More 

Homewood, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As you may see from other reviews and the hotel info, this hotel is the old Union Station, complete with trains rumbling by and yes, Pullman cars running the length of the second floor. You can stay in the cars, but I didn't. I like space, and unless I'm watching the miles go by on a real train, I much... More 

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Trina W. General Manager More 

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Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#48 Business Hotel in Indianapolis

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