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All 183 Indianapolis hotels

Crowne Plaza Indianapolis Downtown (Union Station)

3.5 of 5 Hotel   |   123 W Louisiana St, Indianapolis, IN 46225
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Ranked #74 of 183 hotels in Indianapolis
A recent review
4 of 5 stars reviewed 6 days ago
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452 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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INDY
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Beautiful Hotel. Stayed in the train cars. They were so fun. A little pricey but worth it once. :). Downtown Indianapolis is a great place. We had endless things to do and hundreds of good places to eat. There is a starbucks right across the street. that is a big plus for me.

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager More

Chicago, IL
Top Contributor
63 reviews 63 reviews
48 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

LOCATION: The hotel is located at the southern end of downtown that runs north/south. It abuts a very wide railroad overpass running east/west. The Lucas Oil Stadium is just on the other side of the overpass as is the Amtrak/Greyhound station. The convention center is across the street and the beautiful St. John the Evangelist Catholic Church a long block... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. We appreciate you taking the time to review our hotel and hope to see you again soon! Trina... More

Douglaston, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

First time staying at this hotel. Stayed here for a Gaming Convention (GenCon). The location couldn't have been better! Directly connected to the convention center through a walkway. Check-in went smoothly, they even were able to give us a room closer to the convention center. We were warned about the train, heard it sometimes, but not enough to bother us.... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We hope to be your place to stay the next time you are in Indianapolis. Trina W. General Manager More

Brownstown, Pennsylvania, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The nicest person at this hotel was the valet. I made the reservation many months in advance for a convention I was attending. I had stayed here about five years ago and was very happy with my stay. After staying at other hotels the past four years and not being happy with the rooms, service, etc., I decided to come... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered with the room... More

Arlington, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

In previous years, I stayed at the Hilton, and wondered what was up with this Crowne Plaza at the train station. I decided to book here this year. (Besides, Hilton is becoming very unfriendly with their use of HHonors points). This was a fantastic stay! I was surprised to see that in addition to a normal concierge, and valet parking,... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Trina W. General Manager More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Pros: Nice location in downtown Indy, historic appeal, unique setting. Cons: Pay to park, some areas could use some sprucing up, only one elevator, they other was closed for repair. This is a unique and historic place, set in the old union station. Hotel has actual train cars on original tracks that you can stay in. Walking distance from St.... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to review our hotel. Your review is vital for improving the service and quality we offer to our valued guest. We apologize for the elevator issue you experienced. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comments. Trina W General... More

Saint Paul, Minnesota
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I was in the executive wing - because of participation in loyalty program - and could hear train vibrations all night. No whistles; just track vibrations. HVAC kicked on and off all night and combination of the two kept waking me up. On the up side , The room was spotless, nice linens, bath gels and lotions. A very well... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. As an IHG Rewards Club member, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We do apologize for the shortcomings you experienced. Rest assured your feedback will be taken into consideration to continue to... More

New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

One thing that I dislike very much was the way some guests were treated. I experienced on how a father was badly treated by the security guard when both him and his daughter were ordering their food at the bar section. The security barged in and told the father you need to get your daughter out of here now. Instead... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We do apologize for the shortcomings you experienced. Rest assured your feedback will be taken into consideration to continue to improve the service... More

Twickenham, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Only 3 floors this historical hotel which has a train carriage inside the building has character and is well laid out. The rooms are spacious and clean. The appearance is that of a modern welcoming hotel. Easy to access with a car with a prompt but expensive valet parking service. It is a few minutes walk to the Convention Centre... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager More

Hartsburg, Missouri
2 reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel was immaculate and the staff were very pleasant and helpful. The location was within walking distance to restaurants, shopping, convention center (skywalk) and Lucas stadium. It was possible to get to the mall without going outside if you were willing to go the long way through the convention center - a plus if it starts raining while shopping.... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager More

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Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#69 Business Hotel in Indianapolis #74 Luxury Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 
Number of rooms
273

Questions & Answers

Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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