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All 182 Indianapolis hotels

Crowne Plaza Indianapolis Downtown (Union Station)

3.5 of 5 Hotel   |   123 W Louisiana St, Indianapolis, IN 46225
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Ranked #76 of 182 hotels in Indianapolis
A recent review
4 of 5 stars reviewed yesterday
Liv225 Saint Robert, Missouri
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400 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Robert, Missouri
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

We stayed here as part of a layover on our family vacation from New York City. I booked the hotel through Hotwire at the last minute and got a great rate. When we pulled in we were surprised it was an old train station. The kids loved it; the look the rooms and the pool.

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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I just spent the night at the Crown. It was a very unique hotel. You can wonder around and see all the statues and structures. I wonder what it would have been like 100 years ago. The staff was pleasant especially Steve working the bar. Within walking distance to nice restaurants.

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1 review
3 of 5 stars Reviewed 1 week ago via mobile

We were unaware that the hotel was next to a working train station. I was awoken to what could have been an earthquake at 12:58 am. The noise continued until 6 am. The next morning the front desk said after midnight freight trains run through the station. Knowing this we would have not stayed there or would have asked to... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your review, we do apologize that you were not aware that we are still an active train station. We apologize that you were not made aware of this when making the reservation and also at check in. Again thank you for taking the time to communicate this to us. Trina Woolfington, General Manager More

Indianapolis, Indiana
Top Contributor
64 reviews 64 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a wonderful hotel! It is inside the old Union Station train yards, but is very nice, it has the original skylights and iron frames in the lobby. Our experience was very unique because we got to stay in a real train car! It is refurbished like a modern hotel room, but staying inside a real original train car,... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for writing this wonderful review, we love hearing feedback about our uniqueness. Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We look forward to you staying with us again. Trina W. General Manager More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Crowne Plaza at Union Station in March of this year. We loved it! Pros: Very clean room. Room service was on time and food was great. We ordered room service for breakfast the next morning. Priced well too. We enjoyed the bar area in the evening. It was quite, and that is what... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the great review. I am happy to hear that you received great service and had a fun night out. Trina W. General Manager More

Top Contributor
64 reviews 64 reviews
24 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 2 weeks ago

WARNING : This hotel will divide opinion. First the positives. This is a unique and charming hotel that stays faithful to its heritage of being built within the historic surrounds of the original Union Railway Station in downtown Indianapolis. The entire hotel is laid out like a railway station - right down to the full size carriages that have been... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager More

Twinsburg, Ohio
Top Contributor
127 reviews 127 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It takes a lot of effort to turn an old railroad station into a hotel, and those that have succeeded (St. Louis is another example) deserve extra credit. The lobby and common grounds are truly an old world experience. The rooms were nice and everything was in working order. There are old train cars that have been turned into hotel... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5 star review!. We love hearing positive feedback about our newly renovated hotel and the fact you enjoyed our uniqueness. Trina W. General Manager More

Toronto, Canada
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked this hotel for myself and 7 other colleagues for a conference we attended at the Indiana Convention centre. This hotel is attached via skywalk to the convention centre itself - so you don't even need to walk outside! Brilliant location. Indianapolis is a fairly small town and everything seemed to be within a 20 minute walk from the... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you encountered during your stay. Trina Woolfington, General Manager More

Madison, Wisconsin
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Myself and several co-workers were fortunate to stay at this hotel for a conference at the Convention Center. It was a great location for that as we did not even have to step outside to get to the Convention Center. It was nicely situated for stepping outside as well with many attractions, shopping opportunities and excellent restaurant choices nearby. The... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5 star review! We hope the next time you are in Indianapolis you will choose The Crowne Plaza Indianapolis Downtown as your first choice hotel. Trina W. General Manager More

Columbus, Ohio
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Indiana friendly people working there. If you haven't spent a lot of time in Indiana, I have noticed a genuine simple friendliness in this area, which is not found in most places I travel. This hotel is beautiful with space and appointments. It is close to the arena, stadium and other conference attractions. Easy to get to and get out... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time and giving us this 5 star review. It excites us that every part of your stay was great from check in to check out. Thank you for choosing the Crowne Plaza Indianapolis Downtown we look forward to your next stay with us. Trina W. General Manager More

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Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Crowne Plaza Indianapolis Downtown (Union Station) Hotel
Crowne Plaza Indianapolis
Crowne Plaza Indianapolis Downtown
Address: 123 W Louisiana St, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#63 Family Hotel in Indianapolis
#73 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Official Description (provided by the hotel):
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 
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