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Crowne Plaza Indianapolis Downtown (Union Station)

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123 W Louisiana St, Indianapolis, IN 46225
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Crowne Plaza Indianapolis Downtown (Union Station)
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Crowne Plaza Indianapolis Downtown (Union Station)
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518 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sabina, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This was the second stay at the Crowne Plaza, Indy. The train cars are interesting and unique if you like that kind of thing. The grand ballroom is exactly that, grand and interesting architecture. My business meeting was in a smaller meeting room, food and service was very good. The room was nice and clean. Stay on opposite side of... More 

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1 review
5 of 5 stars Reviewed 1 week ago

My wife and I love to travel to Indianapolis and always try and book a room at different hotels to get a new experience. Let me say that the Crowne Plaza met and beat every expectation that we could have possibly had. The location of the hotel is wonderful. If you want to stay in the heart of downtown Indy,... More 

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KY
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of four stayed here for the Final Four. The staff was wonderful and very accommodating. I was a bit concerned from previous reviews about the train noise. We never heard one at all. We were in a superior queen room on the first floor. The room was newly renovated and plenty roomy. The location to the conference center... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your kind remarks. We are very happy to hear you had a wonderful FInal Four weekend and that that our staff was accommodating. It was quite a weekend for Indianapolis. We hope to have the pleasure of hosting you again on a future visit. Sincerely, Mark Parnella General Manager More 

Stevensville, Michigan
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on a Saturday evening. The staff was friendly and helpful. The room was clean and well decorated. It was a great stay! The pool was a good size, but the indoor area does get loud with kids enjoying themselves and three stories to the roof. We stayed far enough away it wasn't an issue, but it might... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your wonderful review. It is always nice to read the positive comments regarding our unique hotel. We look forward to serving you again on a return trip. More 

Jacksonville, Florida
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The hotel itself is in a great location within walking distance of most everything. Lobby was nice, but my room was gross. Got in late at night and went straight to bed. There was a dripping sound in the ceiling of the bathroom that wouldn't stop, but I fell asleep anyway. Woke up early the next morning, took a shower... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel was not as clean as our standards demand. A clean room that has been prepared for our guests is basic for a good stay. I am sorry that was not your experience. You can be confident that... More 

Evansville, Indiana
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Check in was fast and courteous. The room was very clean and beds were great for a nights sleep. We had a business function locate in the east banquet room. The view was was spectacular of downtown. Conveniently located to shops and restaurants. And connected by sky walks to stay dry if you prefer not to risk the elements.

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Mark P, Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the awesome review! We are happy that you enjoyed your stay in our unique facility. Our employees strive to make the Crowne Plaza Indianapolis Downtown Union Station your preferred hotel in the city. Mark P. General Manager More 

Arlington, Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

... you stay in one of the train cars. It's like being child again. It's a big costlier to stay in those things though. Regular rooms are pretty decent too. Some of them don't have a window which looks out as in on the street. So be careful of those. Near to downtown and very accessible. Remember it's built besides... More 

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Mark P. General Manager More 

chicago
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 11, 2015

I stayed for 3 days for a meeting in Feb 2015. Cons - The biggest 2 issues for me was that my room had no outside window giving me the feeling that i was in a small box and that despite what you are told at the front desk, you CAN hear trains throughout the night and some are quite... More 

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment. Mark P. General Manager More 

Hollywood, South Carolina
Top Contributor
155 reviews 155 reviews
31 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed March 8, 2015

I was moved here from another hotel since my original hotel was overbooked. I was not happy with having to move to another hotel I knew nothing about. On arrival I was happy to find out they had a room for me unlike my original hotel. Unfortunately the room the had was on the lobby level and on the main... More 

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Mark P. General Manager More 

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 7, 2015 via mobile

Great location next to a lot of great places to eat. Inside is very cool even if your not a train guy. This hotel is the old Union station with trains still on the tracks and you can spend the night In one of them. I would suggest to take time to walk around and take pictures, I walked around... More 

Was this review helpful? Yes 3
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Mark P. General Manager More 

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