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Crowne Plaza Indianapolis Downtown (Union Station)

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123 W Louisiana St, Indianapolis, IN 46225
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Crowne Plaza Indianapolis Downtown (Union Station)
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Crowne Plaza Indianapolis Downtown (Union Station)
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539 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbus, Indiana
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 days ago NEW via mobile

The 1st morning when we got up to leave we had 2 adjoining rooms we put out signs to clean room and left adjoining door open only cleaned 1 room .. when they came to do second we were leaving to go out came back and they took all the dirty towels out of both bathrooms and didn't leave us... More 

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idaho
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here while attending the Kiwanis International Convention the last of June and truly enjoyed our visit. Great rooms, great staff, great conference rooms and a great location. Our convention was in the Indiana center and the sky walk right into the center was great. Just a few blocks to all the wonderful sights in the... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for your review and recommendation of the Crowne Plaza Indianapolis Downtown Union Station. I am very pleased you enjoyed your stay with us! I hope to have the opportunity to welcome you back in the future. More 

Fishers, Indiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We hosted a meeting at the Crowne Plaza for 35 of our volunteers. Everything was set as requested. There was continual support throughout the event. The food was amazing and well priced. The staff were available and quickly replied to any needs we had. They were personable and made the experience great for the facilitators as well as the attendees.... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for this wonderful review of the Crowne Plaza Indianapolis Downtown Union Station! We enjoyed having your group here with us, and I am pleased to hear you had a great experience. We hope to welcome you back soon. More 

Charleston, West Virginia, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My fiancee and I stayed in one of the renovated Pullman cars on the 2nd floor of the hotel while we were attending a convention at the Convention Center. The convenience of the attached skywalk coupled with the beauty of the hotel and above-and-beyond service from its staff made for one of the greatest and most memorable hotel stays I've... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for such a wonderful review of the Crowne Plaza Indianapolis Downtown Union Station! I am so glad you and your fiancee enjoyed our train car rooms and found our staff to be helpful and friendly throughout your stay. I am so pleased that we could help make your stay with us memorable and pleasant. We hope... More 

Janesville, Wisconsin
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Comfortable room, great bed. Location perfect for convention and sightseeing. We had to leave a night early for personal reasons and were not charge for checking out at 4:00pm. So very accommodating! Some of the rooms are train cars. Such a very interesting place to stay. Just perfect!

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for this wonderful review of the Crowne Plaza Indianapolis Downtown Union Station! I am very glad you enjoyed your stay and we were able to help as your travel plans changed. We look forward to serving you again in the future. Thank you again for taking the time to share your experience with us. More 

Pittsburgh, Pennsylvania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is a fun hotel. Its part of a renovated train terminal with some old train cars converted to rooms. Upon check-in the friendly staff remind you that its still a working terminal and that you may feel rumbling from trains and that its not an earthquake. Well if that weren't a disclaimer, I don't know what else to tell... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for your review. I am pleased to hear that you found our hotel to be a fun place. Your feedback will be taken into consideration as we continue to monitor and improve the services we offer our guests. We hope to have the privilege of welcoming you back soon. More 

UK
Level Contributor
154 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed 1 week ago

Never really expected to go to Indianapolis but I had business to do as there was an international conference. Looking around, as as IHG Platinum I discovered this gem of a hotel. OK, let's be clear on this - this is not 'international standard excellent' - so don't expect plush or ultra-efficient or all that stuff. This hotel, and its... More 

Was this review helpful? Yes 1
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for this wonderful review of the Crowne Plaza Indianapolis Downtown Union Station! I am very pleased that you enjoyed your stay with us and were able to take some time to explore our unique and historic property. I am also very excited to hear that you received such great service from our bartender, Steve. We hope... More 

Newburgh, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The interior was awesome. Rooms were nice buy try to avoid the ground floor it can get loud. Staff was very friendly. Located in the hear of downtown it's only a short walk to nearby restaurants and attractions.

Was this review helpful? Yes 1
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for taking the time to review the Crowne Plaza Indianapolis Downtown Union Station. We appreciate your feedback, and we hope to have the privilege of welcoming you back soon. More 

Saint Paul, Minnesota
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Looks recently renovated. Rooms were okay, furniture was nice but bathroom was haphazard. Tub wouldn't drain so you quickly had ankle deep water during the shower and a toilet that wouldn't stop flushing. Walls in rooms are very thin, and you hear the neighbours TV and everyone walking down a hall. The kicker are the meeting rooms. Lots of struggle... More 

Was this review helpful? Yes 1
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We are sorry you had less than a pleasant stay with us. I want to give you my personal apologies for the issues you encountered during your stay. You can be confident that we will address these issues so future guess are not disappointed as you were. I was happy... More 

Lakewood, Colorado
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has a great atmosphere and location. Right downtown you are within walking distance of a number of great to very good restaurants that can work for all ages of travelers. Also, nearby is a number nice architecture and historical spots. The hotel staff is attentive & professional in helping to keep your visit pleasant.

Was this review helpful? Yes
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for your review of the Crowne Plaza Indianapolis Downtown Union Station. I am very pleased to hear that you enjoyed our atmosphere, location and staff. We hope to welcome you back the next time you are in Indianapolis. Thank you again. More 

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