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All 183 Indianapolis hotels

Crowne Plaza Indianapolis Downtown (Union Station)

3.5 of 5 Hotel   |   123 W Louisiana St, Indianapolis, IN 46225
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Ranked #67 of 183 Hotels in Indianapolis
A recent review
4 of 5 stars reviewed 3 days ago
Joanna G Findlay, Ohio
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462 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Findlay, Ohio
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and stayed here because we were going to the colts game the next day. Our experience was filled with good and bad... THE GOOD: We got this hotel because they gave us a great discount for my husband being in the military. The theme of the hotel was also very unique and worth staying at least once just... More

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Livonia, Michigan
Top Contributor
111 reviews 111 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was a great pick for my convention as it is part f the Indiana Convention Center sky-walk system The staff is courteous and attentive and great you each time to pass through the lobby. I Really enjoyed the friendliness. The rooms are comfortable and well appointed. The staff did a great job accommodating a special request for my room... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager More

Clarksville, Tennessee
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was at a convention nearby and stayed at the Crowne Plaza. I had a great experience. Checking in and out was smooth, room was lovely and very clean. Mine overlooked the pool. I heard no external sounds at all and slept like a baby. Housekeeping was outstanding. Front desk service was great. The restaurant was ok, not great. It's... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We hope to be your place to stay the next time you are in Indianapolis. Trina W. General Manager More

Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

I stayed at the Union Station Crown Plaza downtown Indy while attending a conference. There is a connected walkway so you can easily access the convention center. The property occupies the old train station, and it's completely renovated but retains the charm and spirit of the era. There are even railroad cars inside the hotel that you can choose as... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel & we hope to see you again soon. Trina W. General Manager More

Sugar Grove, Illinois
Top Contributor
53 reviews 53 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were at a convention in Indianapolis and chose the Crowne Plaza for convenience. We don't usually stay in what I would call an upper end hotel, but wanted to be close to the convention center. We received a bit of a discount for the room through the group that was holding the convention. The positives were that the personnel... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We love hearing feedback regarding our hotel and especially our service. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager More

Murphysboro, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

My brothers and I stayed at this hotel last year for a football game. We had a 6 hr drive, and with this being our first trip to Indianapolis, we were skeptical about the location and distance to the stadium. We arrived about 2 hrs before check in and were greeted the valet attendant. He was really cool and even... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the awesome review! We are excited to know that you had an unforgettable stay with us. Receiving reviews like this helps us show every employee that they matter and their role is an important part in our hotel. Trina W. General Manager More

Derbyshire, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great to stay in a hotel thats a bit different. Unusual to have a hotel in a converted station. The work has been done very well. Great rooms will modern ammenities. Also like the location. Handy for downtown, diners, shops and sports venues. Breakfast was good. Nothing special but all the basics were there. Service in the hotel is good... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Trina W. General Manager More

Miami, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I recently visited this hotel while on a business trip to the city. This was my first time there and thanks to the great service and hospitality I would stronlgy consider staying there again. The hotel is conveniently located in Downtown Indianapolis, right within walking distance of major stores and restaurants. The service level and friendliness was quite good. The... More

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Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5-star review & choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay. I am happy to hear that you received great service from our staff and enjoyed our new menus. We hope to see you again soon. Trina W. General Manager More

Brookville, Indiana
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Crowne Plaza for one night to celebrate our son's third birthday. My son is in love with trains. We stayed at this hotel because it is built within an old train station. When we arrived, we were immediately upgraded to a train car. My son was in awe! He Loved it. The room was a little... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We are glad to have been part of your son's special day. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager More

Kingsville, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is for train lovers as you can have a real car to stay in. All done up well and the smell of the ballast (Railway stones) is just right. There is a Charlie Chaplin car and other themed ones, all to your self. Is right downtown on the square and has a beautiful Amtrack lobby attached.

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W General Manager More

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Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis

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