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Crowne Plaza Indianapolis Downtown (Union Station)

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123 W Louisiana St, Indianapolis, IN 46225
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1 room 1 guest
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Crowne Plaza Indianapolis Downtown (Union Station)
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562 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lynchburg, VA
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for a weekend wedding and found it an amazing place! They turned an old train station into a first class hotel. It was spacious, beautiful, and if I had known about the train cars converted into rooms I most certainly would have stayed in one. My room 302 was on the quiet side. The trains still actually... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for this wonderful review of the Crowne Plaza Indianapolis Downtown Union Station! I am glad you enjoyed the hotel and that we were able to make it a special day of all involved. We look forward to welcoming you back the next time you are in Indianapolis. More 

Ft. Wayne, IN
Level Contributor
63 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our room was beautiful, with great bedding and bathroom towels and toiletries. Room furnishings looked new and the room was very clean. The trains WILL wake you up at night. We came here for a wedding, the reception was held in their beautiful ballroom. Great reception and very nice to just go to the room when the festivities were over.... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for your feedback on the Crowne Plaza Indianapolis Downtown Union Station. Rest assured that your comments will be taken into consideration as we continue to monitor and improve the quality and services we offer our guests. We hope to have the pleasure of welcoming you back in the future. More 

Washington DC, District of Columbia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I had to do work travel in Indy and because of the many events going on during the two weeks I planned to work, I had to stay in 4 different hotels over a 10 day period. The Crowne Plaza was the first hotel. Overall, I think that it was a good stay, but a few things that I will... More 

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Louisville, Kentucky
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel to go to Lucas Oil Stadium for Colts game. It was one block from the stadium so once we parked our car we didn't have to move it. The location of the hotel was great our room was beautiful and comfortable and very modern. The valet parking staff was very professional especially Kyle who was... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for choosing the Crowne Plaza Indianapolis Downtown Union Station for your stay during the football game. I am very glad that you enjoyed your stay and that Precious was able to help make you and your friend comfortable. We sincerely appreciate your feedback and recommendation, and we hope to welcome you back soon. More 

Valparaiso, Indiana, United States
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow! one word to describe this place. Walking in a classy lounge to the right and a reception desk in front of you ready to assist you. The train theme was done right and its location to Lucas Oil Stadium makes this a must. The hotel was very clean as was my room. Air condition worked well as I like... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for your feedback on your stay at the Crowne Plaza Indianapolis Downtown Union Station. I would like to apologize for the noise you experienced during your stay and the inconvenience this caused. I am very glad that you found the rest of your stay to be pleasant. I hope to have the pleasure of welcoming you... More 

Cincinnati, Ohio
2 reviews
4 of 5 stars Reviewed 1 week ago

Mark, Thank you so much. Thank you for understanding my intolerance to chemicals in everyday products and for taking the time and effort to make me feel comfortable at The Crowne Plaza Indy. When I arrived in my room, the air purifier that you purchased was running and although there was some residual fragrance in the room, the air was... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for taking the time to leave your feedback about your stay. I appreciate your comments regarding our products, and I am sorry for the discomfort you experienced. I am very glad that the purifier was able to help, however. We strive at all times to provide a clean and comfortable facility for our guests. We hope... More 

Richmond, Virginia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very historic and has a lot to offer. My stay here was awesome. During the stay I had the opportunity to see the Olympics try-outs who were headed to Rio. I saw Gabby Douglas and Simone Biles. Took in my first baseball game and had a great time. The hotel is connected to the Convention Center and... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for your feedback on Crowne Plaza Indianapolis Downtown Union Station. I am glad you enjoyed Indianapolis and your stay with us. I hope you will visit us again soon and continue to explore our hotel and Indianapolis! More 

Long Beach, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for several days in mid August. Our travel schedule was seriously jacked, and this hotel did everything to make it better. Prior to arriving we did call the hotel to request an early check in. I spoke with Precious, who was a huge help in explaining transit options and reminding us to mention our reservation was split due... More 

Was this review helpful? Yes
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for this review of the Crowne Plaza Indianapolis Downtown Union Station. Travel can certainly be stressful, but I am very glad we were able to help and make it an enjoyable trip. Precious will also be very happy to hear that she was able to make the process easier for you. We hope to have the... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

I stayed at the Crown Plaza during Gen Con 2015. This is the first time I booked this hotel and I will never make that mistake again. I did not book it through the Gen Con booking system and the room was about 380 dollars per night so not cheap. When I arrived in the room it was clear that... More 

Was this review helpful? Yes
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to share your disappointment with your recent stay. I would like to personally apologize for the cleanliness and service issues you encountered during your stay. I can assure you that this is not the norm and that we are ranked very highly within the Crowne Plaza brand in our cleanliness scores. Please feel free... More 

Travelers are raving about these Indianapolis hotels

Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We enjoyed this hotel. It has character and made for family trips. The train cars are fun but narrow. The staff is friendly. The restaurant was good balance between adult and kid friendly food. The bellman, Henry Price, provided excellent customer service. The kids wanted to greet him each morning. His attention to detail maked this place feel like a... More 

Was this review helpful? Yes
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for this wonderful review of the Crowne Plaza Indianapolis Downtown Union Station and of Henry. I am so pleased he was able to make it such an enjoyable trip for your family and make you feel so at home. I hope you will give us the pleasure of welcoming you and your family back soon. More 

Hotel Review Summarization

What travelers say

  • Train car(12)
  • Convention center(9)
  • Hot tub(4)
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