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Crowne Plaza Indianapolis Downtown (Union Station)

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123 W Louisiana St, Indianapolis, IN 46225
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Crowne Plaza Indianapolis Downtown (Union Station)
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Crowne Plaza Indianapolis Downtown (Union Station)
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523 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fairborn, Ohio
Top Contributor
71 reviews 71 reviews
24 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Crown Plaza Union Station on May 14, 2015. We decided to stay in Indianapolis as we drove home from our vacation. I made reservations for one night in the train car room and we were not disappointed. As soon as you enter the hotel you see a beautiful maintained hotel. I suggest you take a few... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review the Crowne Plaza Indianapolis Downtown Union Station. I am so glad you enjoyed your stay with us and especially our unique train car rooms. We look forward to welcoming you and your wife back the next time you are in Indianapolis. More 

Lexington, Illinois
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked last minute overnight in Indy to avoid driving home after a concert at Lucas Oil Stadium. Not knowing the area, we just picked a hotel downtown. We could not have picked a better location and the hotel had tons of unique charm as a renovated train station. Very unique! Rooms were very nice and comfy, staff at front desk... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your wonderful comments about the Crowne Plaza Indianapolis Downtown Union Station. I am happy to hear that you received great service and enjoyed our uniqueness. We hope to be your place to stay the next time you are in Indianapolis. More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

The rooms were fine. But the experience was tarnished by a management staff that seemed unconcerned with long wait times and poor service. They had very limited problem solving abilities and when we waited over 45 minutes for a plate of nachos while people who came in after us were served, the manager couldn't figure out how to get them... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the poor service you received in our Food & Beverage area. We want all guest to be met with a well-trained staff that puts comfort and satisfaction before everything else. I am sorry that was not your experience. You... More 

Kentucky
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Came in for the weekend for the mini-marathon. Hotel was beautiful and was very close to almost everything! Staff was very friendly, rooms were beautiful and clean. No complaints from me! If I ever come back I will definitely stay here!

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review the Crowne Plaza Indianapolis Downtown Union Station. I am very glad you enjoyed your stay while you were in town, and we hope to have the pleasure of welcoming you back again in the future. More 

Mahanoy City, Pennsylvania
Top Contributor
59 reviews 59 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Take an old train staion, hotel, turn it into a hotel, and add in a few railroad cars into hotel rooms - inside the hotel, then finish it off by adding skywalk access to the convention center and Lucas Oil Stadium and you have a great place to stay in Indy. Factor in friendly and courteous staff, clean rooms and... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you very much for taking the time to leave feedback on your experience with the Crowne Plaza Indianapolis Downtown Union Station. I am so glad to hear you found us to be a great place to stay in Indy! We hope you will stay with us again the next time you are in Indianapolis. More 

Sabina, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 16, 2015 via mobile

This was the second stay at the Crowne Plaza, Indy. The train cars are interesting and unique if you like that kind of thing. The grand ballroom is exactly that, grand and interesting architecture. My business meeting was in a smaller meeting room, food and service was very good. The room was nice and clean. Stay on opposite side of... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to review the Crowne Plaza Indianapolis Downtown Union Station. Your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. We hope to see you and your wife soon. Thank you again for your review. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2015

My wife and I love to travel to Indianapolis and always try and book a room at different hotels to get a new experience. Let me say that the Crowne Plaza met and beat every expectation that we could have possibly had. The location of the hotel is wonderful. If you want to stay in the heart of downtown Indy,... More 

Was this review helpful? Yes 1
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for this wonderful review of the Crowne Plaza Indianapolis Downtown Union Station! I am so pleased to hear you had such a positive experience with us. I am especially excited that you received such great service while you stayed with us. I will pass this review along to my team, and we hope to have the... More 

KY
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed April 7, 2015

Our family of four stayed here for the Final Four. The staff was wonderful and very accommodating. I was a bit concerned from previous reviews about the train noise. We never heard one at all. We were in a superior queen room on the first floor. The room was newly renovated and plenty roomy. The location to the conference center... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your kind remarks. We are very happy to hear you had a wonderful FInal Four weekend and that that our staff was accommodating. It was quite a weekend for Indianapolis. We hope to have the pleasure of hosting you again on a future visit. Sincerely, Mark Parnella General Manager More 

Stevensville, Michigan
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 30, 2015

We stayed here on a Saturday evening. The staff was friendly and helpful. The room was clean and well decorated. It was a great stay! The pool was a good size, but the indoor area does get loud with kids enjoying themselves and three stories to the roof. We stayed far enough away it wasn't an issue, but it might... More 

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Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your wonderful review. It is always nice to read the positive comments regarding our unique hotel. We look forward to serving you again on a return trip. More 

Jacksonville, Florida
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 22, 2015

The hotel itself is in a great location within walking distance of most everything. Lobby was nice, but my room was gross. Got in late at night and went straight to bed. There was a dripping sound in the ceiling of the bathroom that wouldn't stop, but I fell asleep anyway. Woke up early the next morning, took a shower... More 

Was this review helpful? Yes 1
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel was not as clean as our standards demand. A clean room that has been prepared for our guests is basic for a good stay. I am sorry that was not your experience. You can be confident that... More 

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