We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Indianapolis Downtown (Union Station)

3.5 of 5 123 W Louisiana St, Indianapolis, IN 46225
Hotel website
Hotel deals
Special Offer
Save on Hotel Packages!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Indianapolis Downtown (Union Station)
Professional photos View all
Browse nearby
Crowne Plaza Indianapolis Downtown (Union Station)
Write a Review

484 reviews from our community

Traveler rating
    131
    183
    93
    48
    29
See reviews for
90
99
31
188
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (484)
  • Mar-May only
    (120)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (153)
  • Dec-Feb only
    (66)
All months
Tulsa, Oklahoma
Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

When we registered, the front desk advised that this was an active train station. I didn't see an active station but the railroads immediately adjacent were certainly very active. For the most part, the passage of freight trains and Amtrak were a muffled "clickity clack" and soon became a soothing and friendly sound. Our room was on the back outside... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Trina W. General Manager More

Cardiff, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Staff friendly and polite, stayed for a week with work. Colleagues and I were all located in various areas of the hotel. However we all were glad to leave. Unfortunately the first room I was in was a connecting one and I could hear EVERYTHING from the other room, which would have been fine but I was not staying with... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to review our hotel. Your review is vital for improving the service and quality we offer to our valued guest. We apologize for the noise issue you experienced. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comments. Trina W General... More

Miami Beach, Florida, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My dad and I go to Indy once a year for a Colts game and most of the time, when rooms are available, we stay here. I absolutely love this hotel! The staff is super nice and helpful. The hotel bar/restaurant is a cool place to hang out and have a drink and the bartenders are very friendly. The rooms... More

Was this review helpful? Yes 1
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Trina W. General Manager More

Nashville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

I was disappointed in the beds, they were very hard to the point I had to go to the chiro the next day. (I'm a young healthy person, btw) but what was most shocking was the fact that at 6AM the room started rumbling and shaking and I thought an earthquake was happening, and my wife and I jumped out... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you encountered during your stay. Trina W. General Manager More

Clarksville, Maryland
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Very interesting the whole "have a train station inside the hotel", was neat seeing the old rail cars right outside my room and I believe you can even stay inside one. The location is awesome, you can go right out the front door walking and be at dozens of nice restaurants in under 15 minute walk. The gym was nice... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful review. Glad to read that your experience was so positive. We look forward to welcoming you back again soon. Trina W. General Manager More

Dyer, IN
Top Contributor
70 reviews 70 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed there many times for business. Hotel could stand to be updated such as the bathrooms but the staff is excellent. The executive suite is very nice with free snacks. It gets a little loud with the airplane traffic though. Nice rooms though.

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate that you shared your experience and enjoyed our hotel. In your review you mention airport noise...we just wanted to clarify to see if this review was meant for the Crowne Plaza Indianapolis Airport since they are located near the airport? We do hope to be your place to... More

Plymouth, Michigan
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a really cool place if you have kids that like trains. You can actually stay in a refurbished train car! Not a berth, but an entire car that has beds and a living area, too cool! It is a great location with plenty of skywalks to other local attractions like Lucas Oil Stadium. Staff was very good. We... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Trina W. General Manager More

Mid-west
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I Pricelined my trip at $90 per night, so I was very pleased to learn that I had landed a traincar room at the Crowne Plaza. The room was very nice. The bed was comfortable. My side of the hotel was very quiet. (There is an active train line on the south side of the building.) The Convention Center is... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5-star review & choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay. I am happy to hear that you enjoyed our uniqueness. We hope to see you again soon. Trina W. General Manager More

Fort Wayne
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at the Crowne Plaza for a family wedding and we could not have been happier. All of the staff we encountered were awesome, going above and beyond our expectations!!! The facility is very well maintained and the rooms were very comfortable, up to date. We stayed in a regular room on the second floor and... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5-star review & choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay. I am happy to hear that you received great service from Brenner and the rest of our staff and enjoyed our uniqueness. We hope to see you again soon. Trina W. General Manager More

Angola, Indiana
Top Contributor
91 reviews 91 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What a nice surprise. Stayed here on a Saturday night prior to a Colts game. The hotel staff was excellent. Check in was seamless and valet service took car of our car. Had a pre dinner drink at the bar. A fun place to be with such a personable bartender. She recommened an outstanding wine and took great care of... More

Was this review helpful? Yes
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. We look forward to your next stay with us. Trina W. General Manager More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Indianapolis Downtown (Union Station)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Expedia, Priceline, Despegar.com, Travelocity, Otel, Agoda, Odigeo, Hotels.com, TripOnline SA and Tingo so you can book your Crowne Plaza Indianapolis Downtown (Union Station) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis

129 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (103)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (32)
Viewed
Pool/beach area (4)
Viewed
View from room (4)
Viewed
Bathroom (10)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
Other (39)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (3)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (3)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay