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Crowne Plaza Indianapolis Airport

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2501 South High School Road, Indianapolis, IN 46241 (Formerly Holiday Inn Select Indianapolis Airport)
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Crowne Plaza Indianapolis Airport
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Crowne Plaza Indianapolis Airport
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267 reviews from our community

Traveler rating
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    99
    52
    11
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Indianapolis Airport
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Monmouth, Oregon
Top Contributor
63 reviews 63 reviews
40 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 18, 2012

Although the rooms were recently remodeled, my room smelled like smoke and they didn't offer to switch me. The bar had weak drinks and the salmon dinner was covered in more butter and grease than I have ever seen on a seafood dish. They have a nice indoor pool. I wasn't happy with my stay overall but if the rate... More 

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

I appreciate your feedback and your concerns will be addressed. We are a non-smoking hotel and I am truly sorry to hear that your room smelled smoky. We certainly strieve to make each and every stay perfect and clearly we have let you down. I do hope you will stay with us again and should anything not meet your expectations... More 

Columbus, Ohio
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 7, 2012

The Crowne Plaza Airport has had some less than stellar reviews so I wasn't sure what I would find. My stay was perfect, a real surprise. The hotel is large but the room was easy to get to thanks to multiple entryways and abundance of elevators. The room was beautifully decorated and very clean. Desk, dresser, and very easy chair... More 

Was this review helpful? Yes 1
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hello, Thank you for taking the time to write a review of your stay with us! We are very happy to see that you enjoyed your time with us. More 

Indianapolis, Indiana
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2012

I had a meeting here and was so lost. The girl at the front desk, I think her name was Molly, she was great. She told me exactly where to go for my meeting and offered to help me with anything else. I was so thankful for her help, because the layout of the hotel is confusing and without her,... More 

Was this review helpful? Yes 1
Management response:

Hi, Thank you for taking the time to write a review. I am so happy to hear that Molly was able to provide great service. We will be sure to let her know that it made a postive difference in your visit. More 

2 reviews
4 of 5 stars Reviewed June 29, 2012

Very nice place but this is the third time staying there and 2 out of 3 times the hot tub wasnt working. As much as we pay for rooms we should at least be able to relax in a hot tub. This is the whole reason of picking this hotel. Our convention was accross st. at the Radison hotel. we... More 

Was this review helpful? Yes
Management response:

Hello, I am very sorry to hear that our hot tub was out of service during your stay. Please be assured that this is not the norm. If ever something does not meet your expectations please bring it to the attention of our Manager on Duty. We want every guest to have a great stay every time! More 

Indian Land, South Carolina
Top Contributor
70 reviews 70 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 12, 2012

We got here very late, the parking lot was packed. We were welcomed by the front desk staff as if we were weekly customers. The room was big, bright, and very clean. My wife and I have been disappointed time after time by hotels with dirty bathrooms, carpets, etc. Not here. The bed , the carpet, the bathroom, the desk,... More 

Was this review helpful? Yes 2
Management response:

Hi, Thank you so much for writing a review. We are very happy to see that everything met your expectations. Enjoy the summer! More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 7, 2012

Being a previous Travel Agent I have been able to experience several hotels across the country, that being said the Crown Plaza Airport Indianapolis is one of the nicest well maintained hotels I have the pleasure to stay at. Very contemporary yet comfortable atmosphere. Outstanding beds and luxury baths. Always a pleasure to stay at this property.

Was this review helpful? Yes 1
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, Thank you for the compliment. Our entire staff works very hard to ensure the property is in great shape and our guests have a great stay! More 

Orlando, Florida
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 5, 2012

My First room was by the elevator which was so noisy I asked to be moved. Second room faced the atrium pool and someone allowed their small child to test their echo ability at 4 am. Top floor rooms are subject to the sound of FedEx flights all night. Room was updated and fairly clean.

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, I am so sorry to read about your trouble finding a quiet room. We certainly hope that each and every guest has a great stay and a great night sleep. I do understand that rooms near elevators tend to be noiser, I'm glad the front desk was able to accomodate you. I apologize that in addition to having to... More 

Champaign, Illinois
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 3, 2012

This is a beautiful airport hotel. Would stay there again anytime. I got a great rate on this hotel through Hotwire as well.

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hello, Thank you for writing a review about your recent stay at the Crowne Plaza Indianapolis Airport! We are very happy to hear you enjoyed your stay. Thanks! More 

Senior Contributor
24 reviews 24 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 2, 2012

I stayed at the Crowne Plaza Indianapolis Airport for about a week for a business trip. The best thing that I found about the hotel was the proximity to the airport. The complimentary shuttle ride is a short 8-10 minute ride. Also, the hotel restaurant The Landing is pretty good. They offer a hot breakfast buffet for $9.95 as well... More 

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, We are happy to hear that your stay was enjoyable. I sincerely apologize for the problem with your television. We recently upgraded all of our televisions to HD and added a wide variety of new channels. We understand that a working TV is a very important part of an enjoyable hotel stay. Please don't hesitate to let our staff... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 30, 2012

Got a great rate on hotwire. We were in town for just a single night celebrating son's birthday with a trip to the Children's Museum. Hotel room was nice, clean, quiet, and comfy. We did not use any of the hotel amenities. Was a quick drive through downtown to the museum. Would definitely stay again.

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, We are very happy when our guests describe our hotel as "nice, clean, quiet, and comfy". We are happy to hear you had a nice time in Indy. More 

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