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Crowne Plaza Indianapolis Airport

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2501 South High School Road, Indianapolis, IN 46241 (Formerly Holiday Inn Select Indianapolis Airport)
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1 room 1 guest
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Crowne Plaza Indianapolis Airport
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296 Reviews from our TripAdvisor Community

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Traveler rating
    100
    113
    58
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    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Indianapolis Airport
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Budapest
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 25, 2013

Dined this evening at the Landings restaurant in Crown Plaza, Indianapolis, the food, while though good was eclipsed by the worst service experience by myself and my companions in over 4 years of travel both in the USA and overseas. The restaurant features fine dining and fine dining prices, rib eye $30, ahi apetizer $12, but the service and food... More 

Was this review helpful? Yes 1
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hello, Thank you for taking the time to share your experience with us. We value our guest's feedback as it helps us to improve our service. The manager on duty informed us of your experience after it happened. Our restaurant manager immediately talked about it with the appropriate staff members and we hope you are satisfied with the resolution we... More 

Las Vegas, NV
Level Contributor
121 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed February 16, 2013

Was joining family with different schedules so used Priceline to find an airport hotel where we all could meet without spending hours in the airport. It was quite affordable. Although the room was under my name I called and they allow my sister to check in early (with her card for incidentals). The staff was buried when I arrived but... More 

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, We appreciate you taking the time to right a review. We hope you will stay with us again. If ever you have any concerns please let our manager on duty know, we want everything about your stay to be perfect. We will certainly look into the shower situation. Thanks again! More 

Louisville, Kentucky
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 1, 2013

I stayed here 1/22/2013 for one night. I was impressed with the lobby area and was greeted immediately by the front desk staff upon check in. Obviously you have to expect some airplane noise at an airport hotel, however it really was not that bad once inside the hotel. The hotel did not seem very busy, and I was offered... More 

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, I'm glad to hear you will be our guest in the future! I apologize that your room had peeling wallpaper, this is certainly not acceptable. Your review has been brought to the attention of the appropriate staff and your concern addressed immediately. Thank you for giving us the opportunity to improve. More 

Schererville, Indiana
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 28, 2013

Nice hotel. Enjoyed my stay greatly. The breakfast has a huge selection but be advised it is not complimentary. Pool was nice but the pics on the site are not a good indicator it is much smaller. Great location for conference and/or just an overnight stay.

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, Thank you for your review. We do offer packages that include breakfast. If you would like more information on these packages please feel free to contact us directly. I do hope you will stay with us again. More 

Crawfordsville, Indiana
Level Contributor
5 reviews
3 of 5 stars Reviewed January 25, 2013

We always stay here since their shuttle service is far superior to other hotels in the area. They do not make other stops, just straight to the airport. The rooms are nice, but quite average, and not too noisy being so close to the airport. The front desk staff and all employees are friendly and helpful. Food in the restaurant... More 

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, Thank you for the review. We will pass your kind words along to our shuttle staff. We want to provide our guests with no less than an amazing experience. We use these reviews as opportunities to improve. Thank you for sharing your thoughts with us! More 

Marietta, Georgia
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 23, 2013

We had a convention at this property. The hotel is decent, for the area and comparable hotels. Definitely not the niecest Crown Plaza property that I have stayed at, but if you're looking for a clean place to lay your head you cannot go wrong here. The noise level is not the best as the hotel is in the direct... More 

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, Thank you for the review. We certainly want to be the nicest Crowne Plaza you stay at! We hope you will stay with us again. Please feel free to talk with any of our staff while on property or contact us directly with any suggestions you have as to how we can improve. More 

Louisville, Kentucky
2 reviews
5 of 5 stars Reviewed January 23, 2013

We actually started across the street at the Radisson airport Hotel. After a horrible night at the Radisson, out of control guests that the front desk and lack of mangement could handle with many interruptions throughout the night.. until the police were called. Horrible beds and bad room conditions. We left a night early and checked into the Crown Plaza,... More 

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, Thank you for taking the time to review our hotel! We are very happy to hear that our staff and hotel met your expectations. We look forward to welcoming you back. More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 18, 2013 via mobile

This hotel was one of the most beautiful hotels that I have ever stayed in. An old holiday inn turned in to the crown plaza. And the night auditor that checked me in was amazing as well. She was so knowledgeable about the hotel and everything around it.I would stay here again again. Oh and the breakfast was really good...

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hello, Thank you for writing a review! We will be sure to let Angela, our night auditor know that she was a part of making your experience a great one! More 

Indiana
Level Contributor
66 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed January 17, 2013 via mobile

We stayed here to catch our early morning international flight the next day. Reception was very nice and welcoming. Hotel was very clean. Room was a nice suite with a very comfortable bed and very spacious bathroom. We had a few drinks in the bar which were a little pricey and not very good. We ate dinner at the restaurant... More 

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, We are so glad to hear that you enjoyed your stay and will join us again. I'm sorry that you didn't enjoy your drinks, should that ever happen again please feel free to let our Manager on Duty know. We want our guests to be 100% happy when they leave! Stay warm! More 

Findlay, Ohio
Level Contributor
171 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed January 11, 2013

Why wife and I were heading back to our home in Panama after Christmas after visiting family. The weather was going to be bad that evening so we decided to stay by the airport. We used priceline to get a great deal at the Crowne Plaza. The room was nicely refurbished and the bed was very comfortable. The bath was... More 

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hello, Thank you for taking the time to write about your stay with us. I am very happy to let you know that we have a wonderful new bedding package that will be in all of our rooms very soon, complete with larger pillows! I hope you will stay with us and enjoy the new pillows the next time you... More 

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