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Crowne Plaza Indianapolis Airport

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2501 South High School Road, Indianapolis, IN 46241 (Formerly Holiday Inn Select Indianapolis Airport)
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Crowne Plaza Indianapolis Airport
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325 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Indianapolis Airport
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Dallas, Texas
Level Contributor
65 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
1 of 5 stars Reviewed July 17, 2013

For over 20 years I have stayed at this hotel while in town for business and waited on flights and most of the staff was great. This trip, needing to finish up some documents to fax our and the front desk would not allow me to fax out the paper work since I was waiting on a flight and was... More 

Helpful?
2 Thank WorldTraveler19999
IHGCare, Guest Relations Manager at Crowne Plaza Indianapolis Airport, responded to this review

Dear WorldTraveler19999, Thank you for being a IHG Rewards Club Platinum member and for leaving us a feedback. I truly apologize for the not up to par experience you had during you stay with us. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Rest assured that I have... More 

Fairfield, Connecticut
Level Contributor
170 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed July 15, 2013

Nice and clean hotel. Nice pool inside the hotel that is great for children. I used the business center and it had everything I needed to get ready for my meetings. The hotel restaurant had a nice buffet and menu for breakfast. I would stay there again.

Helpful?
Thank Edwinhill01
IHGCare, Guest Relations Manager at Crowne Plaza Indianapolis Airport, responded to this review

Dear Edwinhill01, Thank you for taking the time to post a review of our property. We strive to ensure all of our guests needs are met and we are pleased to know you enjoyed your stay. We are glad that our accommodations and amenities were to your liking and contributed to making your stay that much more comfortable. I have... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 3, 2013

I recently spent two nights at the Crowne Plaza at the end of a week travelling on business in Indiana. The stay was very pleasent and the hotel facilities were modern and clean. The only issue was that the pool was closed for maintainance, Location is OK - about $20 in a taxi to downtown Indianapolis, 5 minutes by shuttle... More 

Helpful?
1 Thank James M
ARKANSAS
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 29, 2013

We were driving back from NYC, and hadn't decided how far we'd make it before we needed to stop for the night. When we realized that Indianapolis might be a great choice, I looked on my Priceline App to find a place. Priceline had a special buy on a yet to be disclosed 3.5 star hotel in the Indianapolis airport... More 

Helpful?
Thank CHRISTYLOVES2TRAVEL
Indianapolis, Indiana
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 28, 2013

My husband and I stayed at the Crowne Plaza Indianapolis Airport this past weekend and were disappointed in a couple of key areas. First, we were at the hotel all day with a group for a conference. We asked around noon if an early check-in would be available. It was not, and that is certainly understandable. We tried back at... More 

Helpful?
1 Thank Carrie G
IHGCare, Guest Relations Manager at Crowne Plaza Indianapolis Airport, responded to this review

Dear Carrie G, Thank you for staying with us and providing us with your valuable feedback. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. It is great to know you were satisfied with our facilities and the lunch buffet. We regret the issues... More 

Saint Louis, Missouri
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 20, 2013 via mobile

Welcoming friendly staff. Spacious king room with sitting area and work desk. Linens/bed were comfortable. Walls were a little thin as we could hear the conversation from the room next door. Planes landing didn't seem to be an issue.

Helpful?
Thank Angela K
state college, pa
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 20, 2013

I found a great rate online and this hotel was definitely a good value for the money. A negative was getting a room without working air-conditioning, but I got in after 2am and was in no mood to move rooms until the next day. Mentioned the problem the next morning, but instead of moving me they sent a technician. He... More 

Helpful?
Thank psupiller
Solihull, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 7, 2013

Excellent for what you pay....convinient to the airport.....location not the most apealing but quite plesant when inside.........they serve food till late,......not the best breakfast(staff at restaurent was not the most welcoming and clearly did not have any interest in their job),,,,,,,,excellent room........reception staff was excellent and very helpfulllll!

Helpful?
Thank redcushion
Cincinnati, Ohio
2 reviews
3 of 5 stars Reviewed June 2, 2013

Overall, this hotel was good enough, but we certainly had some bad experiences. When we arrived, we were "welcomed" by five or six police cars. We were never told what happened but there were two people handcuffed out front...not the best first impression. The room was nice overall, although we woke up to a fairly sizable ant population on the... More 

Helpful?
Thank Sirchuckles12
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hello, We are sorry that your stay with us was not enjoyable and understand your concerns. We take the safety of our guests very seriously. Very rarely do we have to contact authorities to assist with guest situations, however there are occasions when police assistance is necessary. We were proud of our staff when the police complimented them on how... More 

Level Contributor
58 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 31, 2013 via mobile

Clean, friendly, adequate, close to airport, shuttle to and from. Nice folks. Indoor pool and fitness facilities. Room was quiet, and able to darken for sleeping. Has a Starbucks cafe in lobby for quick and convenient refreshments.

Helpful?
Thank jettutor
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, We appreciate you taking the time to write a review. We are happy to share that we have extended our Starbucks hours to 6am-6pm. More 

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