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All 182 Indianapolis hotels

Crowne Plaza Indianapolis Airport

3.5 of 5 Hotel   |   2501 South High School Road, Indianapolis, IN 46241 (Formerly Holiday Inn Select Indianapolis Airport)
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71%
Ranked #69 of 182 hotels in Indianapolis
Certificate of Excellence 2013
A recent review
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212 people have reviewed this hotel

Traveler rating
    76
    72
    41
    10
    13
See reviews for
49
33
25
85
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
danville, Illinois
Top Contributor
62 reviews 62 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Well, we parked there and were told on the way to the airport that vans go every 30 min. So at airport 15 min and 15 min after hour. We were asking as we would be arriving around 1 am. Well there were 4 of us waiting as the 15 min before the hour came and went. They gave an... More

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Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hello, We appreciate you taking the time to share this with us. I am very sorry that you were given conflicting information. Our shuttles run on the hour and half hour from 5am-2am and then on call between 2am-5am. I will be certain to talk with our front desk team to ensure everyone is on the same page. Please accept... More

None
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was somewhat disspointed in theis hotel. Management miscalculated our rewards points and didnot followup with the request to fix it until after having to be instructed more than 3 times. And while comfortable, the hotel and rooms were outdated and a little old and tattered. Needs renovation.

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hello, I'm sorry to learn of your experience. I hope that your points are now in order and I apologize that it was such a hassle for your situation to be resolved. I understand that people don't want to spend their valuable time fixing things that should be correct in the first place. I hope you will accept our sincere... More

Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

The hotel rooms was good enough for single person but not enough if you are travelling with your family. Also the restaurant does not have any lavish menu so you have to pick your meal from a limited list as you have no other options for any restaurants nearby, as it is located outside the city centre.

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Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, Thank you for your review. We offer a variety of rooms types for those guests travelling with family. Please feel free to contact us directly regarding your room, we would be happy to hear from you. Thank you. More

Richmond, Indiana
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2014

My boyfriend and I stayed here while in town for The Supercross. We had a King Suite. The bathroom has a nice large bathtub and a separate stand alone shower. The room was very clean and well decorated. The noise from the airport was barely audible. We did not get the chance to eat at the hotel; however, there are... More

Was this review helpful? Yes 1
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, We hope you had a nice time at the Supercross event. We are very happy to see that our hotel met your expectations. Hopefully the next time you stay with us you will be able to use our pool and restaurant. Thank you for sharing your experience! More

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2014

I stayed here for a business meeting that was being held in the hotel. It was a nice hotel, staff was courteous and helpful. The food was excellent. Except for the dessert assortment that we had at our reception, I do not recommend them. My only concern was that I requested an accessible room due to the fact that I... More

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Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hello, Thank you for sharing your experience at our hotel. We are very pleased to see that you feel we have a courteous and friendly staff, they will enjoy reading your review. Thank you for letting us know about our toilets, rest assured knowing we will be looking into that immediately. More

Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 5, 2014 via mobile

Nice hotel close to the airport. Heard a few planes flying over but not bad for an airport hotel. Would stay there again. Comfortable bed and nice amenities. Left early so didn't see the whole hotel but the pool area looked nice. They had a heating issue a few days before so there weren't a lot of people there. There... More

Was this review helpful? Yes 1
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, Thank you for taking the time to write a review of our hotel. We are glad to see you enjoyed your stay. Hopefully you will have more time to enjoy our pool the next time you are here! More

Marietta, Ohio
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 27, 2014

Like the title of my review states, I stayed there for free as part of a conference. I would be much more upset if I had paid myself. I stayed in room 432 on January 24th-26th. The room was very clean except for a few pubic hairs on the side of the bed and copious amounts of dust on the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Indianapolis Airport, responded to this review

Dear mgoudy85, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you... More

Lafayette, Indiana
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 15, 2014

My family stayed before a vacation and used a park and ride for the airport. The hotel is directly in the flight path, but the kids loved watching the planes go directly over the hotel. We were on the second floor and did not notice plane noise during the night. The hotel pool was warm and a kid favorite. Staying... More

Was this review helpful? Yes 1
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hi, Thank you for sharing your experience. We are so happy to hear that everything was to your satisfaction. We hope you will choose us in the future! More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 2, 2014

Hey Renee, Thanks for all of your help on my billing issue through travelocity! After you talked it over with your staff you and I spoke and you said you would refund me my funds but to check back in couple weeks if nothing happened. Well, I did as you advised and I called travelocity to get a status on... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Indianapolis Airport, responded to this review

Dear Dennis C, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our... More

Summerville, South Carolina
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 17, 2013

We stayed here while attending a tradeshow downtown. The hotel location was very convenient and was a great price. Though the short drive to downtown can be tough in the cold weather, it never bothered us. The hotel room was extremely clean and looked new. I have no complaints about the 2 rooms we had. We did use the bar... More

Was this review helpful? Yes
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Happy Holidays! Thank you for sharing your thoughts about our hotel. We will pass along your comments to our team, they appreciate gettting feedback. We hope to welcome you back again in the future! More

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Additional Information about Crowne Plaza Indianapolis Airport

Also Known As:
Crowne Plaza Indianapolis Airport Hotel
Crowne Plaza Indianapolis Airport Hotel Indianapolis
Crowne Plaza Indianapolis
Holiday Inn Indianapolis
Indianapolis Crowne Plaza
Indianapolis Holiday Inn
Address: 2501 South High School Road, Indianapolis, IN 46241 (Formerly Holiday Inn Select Indianapolis Airport)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#69 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Airport 3.5*
Official Description (provided by the hotel):
Take a video tour. Welcome to the newly renovated Crowne Plaza Indianapolis Airport hotel!The Crowne Plaza Indianapolis Airport Hotel is located just minutes from the Indianapolis International Airport (IND) and offers free airport shuttle service.Our Indianapolis Airport hotel is a smoke-free full-service, atrium style hotel & conference center featuring free wireless high-speed Internet access throughout the hotel & versatile conference space, including an amphitheater & symposium. For casual dining enjoy American cuisine in The Landing Restaurant. When time is of the essence, try A Cup Above Coffee Bar & Bakery proudly pouring Starbucks Coffee or order through room service from 6 AM to 11 PM. Need to exercise? Our top notch fitness center & indoor heated pool await you. Located 8 miles from downtown & many nearby attractions, such as the Indiana Convention Center, Conseco Fieldhouse, Indianapolis Motor Speedway, Indianapolis Museum of Art, the Eiteljorg Museum, Indianapolis Zoo & Circle Centre Mall. Come experience simplified elegance and unparalleled level of service at Crowne Plaza Indianapolis Airport! ... more   less 
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