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Crowne Plaza Indianapolis Airport

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2501 South High School Road, Indianapolis, IN 46241 (Formerly Holiday Inn Select Indianapolis Airport)
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1 room 1 adult
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Crowne Plaza Indianapolis Airport
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325 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

This place turned me off from the moment I walked in the door. The smell in the lobby smells like a sewer and it's dirty everywhere. Took 25 minutes to check in and the bartender was nowhere to be found when I went to the bar, for at least a half hour. The bar was full of dirty dishes and... More 

Helpful?
1 Thank Sean J
Xenia, Ohio
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Crowne Plaza is located by the old Indianapolis Airport, a large, fenced off and abandoned, forgotten relic. The Crowne Plaza feels the same way. One does not get the impression that this is a "destination." There are not many guests and the interior is large and feels abandoned. This does not engender a feeling of confidence. At my small... More 

Helpful?
Thank Sojournwithme
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

We were barely greeted at all. Desk clerk made a point of telling us we had no choice in our Priceline secured room and I told her the room kind was fine. I never argued but if I had needed two beds it would have been an issue. The room was full of dust. Dust hanging off of the light... More 

Helpful?
Thank Snugbud
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Eek! I am embarrassed of the condition of the guest room upon your arrival. I understand your dissatisfaction based on your description of your experience. I am truly sorry that you had such a negative experience. Please contact me direct at mclark@genhotels.com so that we can discuss further. Mike Clark GM More 

Lewisville, Texas
Level Contributor
89 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located at the edge of the airport, so there will be a little noise from landing airplanes, but it was not enough to be a problem. As somebody else also pointed out, the heat made a little noise while running. It was very cold when I was there, but I never had any problem keeping the room... More 

Helpful?
Thank Jim1133
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Thank you for the good 4 star review. We appreciate your comments and information that you have provided others. If there is anything that we could have done better to earn a 5 star review, please feel free to share with me directly at mclark@genhotels.com. Mike Clark GM More 

Heredia, Costa Rica
Level Contributor
58 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is really nice if you have an early flight from the Indianapolis airport, the A/C / heating unit was a little loud but other than that it was ok, no fridge or microwave on room though. The room was nice and clean.

Helpful?
Thank David_RS_21
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Thank you for the good review. We like the 4 stars, but we strive for 5. I am sorry the hvac was loud during your stay. Please email me direct at mclark@genhotels.com if you would be willing to provide more information so that we can resolve this issue. If there are any other situations that occurred that prevented us from... More 

Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here twice in December 2015 and this hotel was definitely a bit of a mixed bag. Surprisingly large given its location, it has a convenient connection to the airport. Staff on arrival desk are not too on the ball or overly welcoming, however, the hotel and its amenities are good. The bar is nice and barstaff friendly, the... More 

Helpful?
Thank twithomas
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Yikes! I am sorry that you have not received a response on your lost and found item. Please contact me direct at mclark@genhotels.com so that I can follow up with my Housekeeping department on your items. Mike Clark GM More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 28, 2015

This hotel is always top notch and welcoming. The rooms are always clean and large with really great beds. I have been using this hotel for the last few years when flying out of Indianapolis early or coming in late because I live about an hour from Indianapolis. The shuttle service is always great and on time!

Helpful?
Thank Shari B
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Fantastic! We are so happy that we consistently provide you with exceptional service and a great experience every time that you visit. Thank you for the great 5 star review. Mike Clark GM More 

Saskatoon, Canada
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed December 14, 2015

We stayed there for 4 days for a convention this past weekend. Room was good. Went to Bar for a drink and some food. Place was busy with one person on. 3 hours to get food. She wasnt organized but could not handle half that amount of people.

Helpful?
1 Thank Ross F
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hello, Thank you for writing. I'm sorry to see that you had a bad experience in our bar. We will be sure to pass this information along to our Food & Beverage team. Please don't hesitate to contact us directly to discuss your concerns in detail. Thanks again for making us aware of your concerns. More 

Davenport, Iowa
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 2, 2015

I stayed at the hotel with a large group of teenagers in town for a religious conference. The hotel staff were accommodating and helpful. The rooms were clean, and the facilities were perfectly sized and available for our big group and some of our activities.

Helpful?
Thank Benjamin D
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review

Hello, Thank you for writing. We are so glad to hear you enjoyed your stay. We were delighted to have your group. Happy Holidays! More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 28, 2015 via mobile

I know we were close to the airport so was expecting airport noise. Yes I could hear the planes but that was not what kept me awake all night. The rooms HVAC system was obnoxiously loud. The bed was comfortable but there was no sleep to be had. My husband had an early flight to catch so the icing on... More 

Helpful?
Thank Mdpbsmith
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

I want to apologize that your experience at our hotel was below expectations. If you would be willing, I would like the opportunity to discuss your situation directly and have a chance to resolve this to your satisfaction. Please contact me direct at: mclark@genhotels.com. Mike Clark GM More 

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