While the Downtown Embassy Suites is not a horrible hotel, it does need to be improved. First of all; whoever designed the front entrance needs to go back to architecture school. When you arrive you are greeted by steps as well as an almost unusable winding luggage ramp. Plus one you get up the stairs you must take an escalator... more

Despite some of the previous reviewers below me, I've stayed at this Embassy Suites many time over the past six months and my associates and I have yet to experience any problems that were the fault of the hotel. Each time we stay everything is great and the staff wonderful and accommodating. During my most recent stay, the hotel was... more

We stayed at the Embassy Suites Downtown during Jamfest January 16 thru 17 2009 My family was four teenage girls. The accomodation were top notch. I was very impressed that the staff handle over 900 girls at check in and also breakfast. The staff was friendly helpful and in some cases very patience with the girls. We will be staying... more

We have stayed at this Embassy several times and we always seemed to enjoy ourselves, but the last few stays, including this one, were less than enjoyable. Our most recent stay was Thankgiving weekend 2008 for 2 nights with our 2 children and my mother and father in law. I am a Hilton Honors Gold member and other than a... more

Stayed there during a football weekend. The game (despite being a blowout) beat the hotel by a mile. First off, there was a computer glitch that hamstrung the reservations desk terribly upon our arrival. There were dozens of people milling around, waiting for rooms. It was a matter of "get into a line and pray." I was lucky enough to... more

If you're planning on staying in downtown Indianapolis then pick a different hotel. This Embassy Suites is very sub-par. We've stayed at several Embassy Suites, and even Hampton Inns that are MUCH better than this one. The front desk staff was truly unhelpful. They could not answer any questions we had and seemed annoyed that we were asking. My wife... more

Very long lines at counter (over an hour wait), all phones in building were not working, room okay but there was hair stuck to the side of the shower, the waits for the elevators were horrendous and when you finally had one open for you it was full, we ended up taking the stairs hidden in the vending room half... more

This was our 3rd visit to the hotel. Love the location in downtown Indy - connected to the mall and walking distance to most everything. The previous 2 visits (2004 & 2006) were pretty average. This experience was different from the moment we pulled up. The employee at the front door came right out and held the door for us... more

We stayed at this resort on a three day field trip. It was a great experience of Indianapolis. The resort was right downtown, which gave us a breath taking view. The bright atrium welcomed us to the resort. The staff was very helpful. The suite we stayed in was awesome! It had a living room and a bedroom. The bedroom... more