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Staybridge Suites Indianapolis - City Centre

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535 S West Street, Indianapolis, IN 46225
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Staybridge Suites Indianapolis - City Centre
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Staybridge Suites Indianapolis - City Centre
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136 Reviews from our TripAdvisor Community

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Traveler rating
    63
    44
    19
    6
    4
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38
26
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Level Contributor
5 reviews
2 of 5 stars Reviewed 1 week ago

We are currently staying here and while the price is good I wouldn't recommend for a family with a baby. The Rooms are small for a family of 4 with a baby. We have a pack n play wedged in the closet next to the bathroom and kept waking up my son when we used the bathroom. Also the ac... More 

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Palo Alto, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was a moderate hotel, so perhaps we got what we paid for. The room was clean and adequate. it was the other aspects of the hotel that were disappointing. The indoor pool was was so chlorinated that you could smell chlorine all the way into the lobby and the general meeting room where breakfast was held. The breakfast was... More 

Was this review helpful? Yes 1
Jason B, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you for taking the to share your feedback and comments. We appreciate all your feedback as it allows us to review and improve services at the hotel. We are truly saddened to hear that your stay was not perfect from start to finish. We would have hoped that the issues you encountered did not occur. We hope to have... More 

Melbourne, Australia
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here with my family and found the place clean and tidy and very convenient to downtown Indy landmarks but also easy to get to other places in Indianapolis. We were able to walk to Victory Field for baseball and Lucas Oli Stadium for a tour; if you into sports this is the place to stay in Indy. The... More 

Was this review helpful? Yes 1
Jason B, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you for taking the time to write such a lovely review for Staybridge Suites Indianapolis Downtown! It is great to hear that you had a good time and found our location to be convenient. We hope to see you again soon! Kind Regards, Jason B Staybridge Suites Indianapolis Downtown More 

Oswego, Illinois
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had to travel with our 98 pound dog and luckily this place could not only accomodate us and our pet, but the room was spacious enough for all 3 of us. Our room was equipped with a kitchen, stove, coffee tea and popcorn. Our room was very clean and comfortable. Easy location to get around downtown Indy...

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I had the opportunity to stay at the Staybridge Suites and we loved it! Having an appointment early the next morning made it easy to grab breakfast and head to the doctor office. It tooks us maybe 15. It's location and parking makes it easy to head any direction. The staff was so friendly and the entire... More 

Was this review helpful? Yes 2
Brisbane, Australia
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 9, 2015

Very tidy and great location not far from the stadium, rooms were modern and clean and very quite on the car park side at least. Not much else close buy so you will have to drive for food/drink - some classic old pubs not to far away.

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Jason B, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thanks so much for your recent stay with us. I am pleased to know that you had a comfortable stay while visiting Indianapolis. I hope to welcome you back to our hotel soon. Kind Regards, Jason B Staybridge Suites Indianapolis Downtown More 

Burlington, Vermont
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 7, 2015

I stayed at this hotel while at a meeting at the conference center, about 1 mile away. Unfortunately it was a mile away from downtown and my walk passed a factory and a parking garage. It was OK during the day, but I was uneasy after dark. The only close restaurant was a bar and grill that did not look... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Dear ellen551, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast and the bed. However, we’re sorry we fell below your expectation regarding the front desk service which was unacceptable. We will address this concern. I assure you that the feedback... More 

Angola, Indiana
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 19, 2015

My family stayed here while attending an event at the fair grounds. The first room for my husband and I was great but our son's room smelled very heavy of smoke. After a little bit of confusion as to how this was going to be taken care of, the front desk moved them to a very nice two bedroom suite.... More 

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Jason B, Front Office Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you so much for your informative review of our hotel. I am happy to see that your stay was a success, but I would like to address some issues you ran in to. Unfortunately, not everyone plays by the rules of the city or the hotel. Smoking is not permitted in hotels in the city of Indianapolis. I am... More 

Palatine, Illinois
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 14, 2015

Chose this location for family overnighter for a Kenny Chesney concert across the street at Lucas Oil Stadium. Had stayed in their Carmel location and loved it, and this one didn't disappoint either. The room was clean and just big enough for the four of us to share for one night. The hot breakfast was very good (although I think... More 

Was this review helpful? Yes
Jason B, Front Office Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you for sharing your positive experience with our staff and with fellow travelers. It is really great to hear that you enjoyed yourself during the concert. It is also nice to know that our amazing staff had a hand in making your visit a big success. I look forward to welcoming you back to our hotel soon! Kind Regards... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 13, 2015

This was first time staying at a Staybridge but not my first with Holiday Inn. The studio was very nice & homey. Very friendly, inviting & helpful staff from front desk to cleaning staff. I was at the hotel on USPS business for the wk & I had tickets for Kenny Chesney concert Sat night. Jason was very kind and... More 

Was this review helpful? Yes
Jason B, Front Office Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you so much for sharing your experiences with our staff and with fellow travelers. It is so good to hear that your trip was a success. I hope you had a great time at the concert and with the work you had in the downtown area. We all look forward to welcoming you back on yor nest trip to... More 

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