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Staybridge Suites Indianapolis - City Centre

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535 S West Street, Indianapolis, IN 46225
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1 room 1 guest
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Staybridge Suites Indianapolis - City Centre
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139 Reviews from our TripAdvisor Community

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Traveler rating
    64
    46
    19
    6
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gales Ferry, CT
Level Contributor
250 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed for four nights on a business trip. Very nice room on the 6th floor. Well equipped with a nice kitchen. I especially liked the full size refrigerator with the ice maker. The hotel is right next door to the Lucas Oil Stadium and by chance I arrived in the afternoon of a pre-season game. That made getting there... More 

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Greater Cincinnati
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My company set me up at this hotel while I was interviewing with them. I was only here one night but the room was great. This is meant for extended stays but it is a very nice clean hotel that appears to be pretty new. There is free parking if you can find a spot, if you cannot you have... More 

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Jason B, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thanks so much for sharing your experience with fellow travelers. It is true that we are built to accommodate extended stay guests, but we are also perfect for a quick little stay or a convention stay. I hope to welcome you back to our hotel very soon. Kind Regards, Jason B Staybridge Suites Indianapolis Downtown More 

Corning, New York
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our family (Dad, Mom, 2 boys (4 and 6 yrs.)) stayed here during GenCon. Both boys slept on the couch sofa and the younger one tended to wake the older one in the morning but otherwise worked out OK. Room felt a little small but it worked. Enjoyed the complimentary breakfasts each morning. A good selection available. The receptions held... More 

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Jason B, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you so much for staying at our hotel during Gen Con. I am pleased to know that your stay was a success and I look forward to welcoming you back next year! Thank you again! Jason B Staybridge Suites Indianapolis Downtown More 

Chicago, Illinois
Level Contributor
5 reviews
2 of 5 stars Reviewed July 23, 2015

We are currently staying here and while the price is good I wouldn't recommend for a family with a baby. The Rooms are small for a family of 4 with a baby. We have a pack n play wedged in the closet next to the bathroom and kept waking up my son when we used the bathroom. Also the ac... More 

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IHGCare, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Dear jmemms, Thank you for staying with us and providing us with your valuable feedback. We are delighted our location suited your travel well and that you also found our lobby to be nice. However, it is to my absolute regret to learn that some of our facilities might have fallen below your expectations, particularly the room size and the... More 

Palo Alto, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 15, 2015

This was a moderate hotel, so perhaps we got what we paid for. The room was clean and adequate. it was the other aspects of the hotel that were disappointing. The indoor pool was was so chlorinated that you could smell chlorine all the way into the lobby and the general meeting room where breakfast was held. The breakfast was... More 

Was this review helpful? Yes 1
Jason B, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you for taking the to share your feedback and comments. We appreciate all your feedback as it allows us to review and improve services at the hotel. We are truly saddened to hear that your stay was not perfect from start to finish. We would have hoped that the issues you encountered did not occur. We hope to have... More 

Melbourne, Australia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 14, 2015

I stayed here with my family and found the place clean and tidy and very convenient to downtown Indy landmarks but also easy to get to other places in Indianapolis. We were able to walk to Victory Field for baseball and Lucas Oli Stadium for a tour; if you into sports this is the place to stay in Indy. The... More 

Was this review helpful? Yes 1
Jason B, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you for taking the time to write such a lovely review for Staybridge Suites Indianapolis Downtown! It is great to hear that you had a good time and found our location to be convenient. We hope to see you again soon! Kind Regards, Jason B Staybridge Suites Indianapolis Downtown More 

Oswego, Illinois
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2015

We had to travel with our 98 pound dog and luckily this place could not only accomodate us and our pet, but the room was spacious enough for all 3 of us. Our room was equipped with a kitchen, stove, coffee tea and popcorn. Our room was very clean and comfortable. Easy location to get around downtown Indy...

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 2, 2015

My husband and I had the opportunity to stay at the Staybridge Suites and we loved it! Having an appointment early the next morning made it easy to grab breakfast and head to the doctor office. It tooks us maybe 15. It's location and parking makes it easy to head any direction. The staff was so friendly and the entire... More 

Was this review helpful? Yes 2
Brisbane, Australia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 9, 2015

Very tidy and great location not far from the stadium, rooms were modern and clean and very quite on the car park side at least. Not much else close buy so you will have to drive for food/drink - some classic old pubs not to far away.

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Jason B, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thanks so much for your recent stay with us. I am pleased to know that you had a comfortable stay while visiting Indianapolis. I hope to welcome you back to our hotel soon. Kind Regards, Jason B Staybridge Suites Indianapolis Downtown More 

Burlington, Vermont
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 7, 2015

I stayed at this hotel while at a meeting at the conference center, about 1 mile away. Unfortunately it was a mile away from downtown and my walk passed a factory and a parking garage. It was OK during the day, but I was uneasy after dark. The only close restaurant was a bar and grill that did not look... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Dear ellen551, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast and the bed. However, we’re sorry we fell below your expectation regarding the front desk service which was unacceptable. We will address this concern. I assure you that the feedback... More 

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