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Staybridge Suites Indianapolis - City Centre

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535 S West Street, Indianapolis, IN 46225
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Staybridge Suites Indianapolis - City Centre
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132 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My husband and I had the opportunity to stay at the Staybridge Suites and we loved it! Having an appointment early the next morning made it easy to grab breakfast and head to the doctor office. It tooks us maybe 15. It's location and parking makes it easy to head any direction. The staff was so friendly and the entire... More 

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Brisbane, Australia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very tidy and great location not far from the stadium, rooms were modern and clean and very quite on the car park side at least. Not much else close buy so you will have to drive for food/drink - some classic old pubs not to far away.

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Jason B, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thanks so much for your recent stay with us. I am pleased to know that you had a comfortable stay while visiting Indianapolis. I hope to welcome you back to our hotel soon. Kind Regards, Jason B Staybridge Suites Indianapolis Downtown More 

Burlington, Vermont
Level Contributor
7 reviews
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel while at a meeting at the conference center, about 1 mile away. Unfortunately it was a mile away from downtown and my walk passed a factory and a parking garage. It was OK during the day, but I was uneasy after dark. The only close restaurant was a bar and grill that did not look... More 

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IHGCare, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Dear ellen551, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast and the bed. However, we’re sorry we fell below your expectation regarding the front desk service which was unacceptable. We will address this concern. I assure you that the feedback... More 

Angola, Indiana
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 19, 2015

My family stayed here while attending an event at the fair grounds. The first room for my husband and I was great but our son's room smelled very heavy of smoke. After a little bit of confusion as to how this was going to be taken care of, the front desk moved them to a very nice two bedroom suite.... More 

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Jason B, Front Office Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you so much for your informative review of our hotel. I am happy to see that your stay was a success, but I would like to address some issues you ran in to. Unfortunately, not everyone plays by the rules of the city or the hotel. Smoking is not permitted in hotels in the city of Indianapolis. I am... More 

Palatine, Illinois
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 14, 2015

Chose this location for family overnighter for a Kenny Chesney concert across the street at Lucas Oil Stadium. Had stayed in their Carmel location and loved it, and this one didn't disappoint either. The room was clean and just big enough for the four of us to share for one night. The hot breakfast was very good (although I think... More 

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Jason B, Front Office Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you for sharing your positive experience with our staff and with fellow travelers. It is really great to hear that you enjoyed yourself during the concert. It is also nice to know that our amazing staff had a hand in making your visit a big success. I look forward to welcoming you back to our hotel soon! Kind Regards... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 13, 2015

This was first time staying at a Staybridge but not my first with Holiday Inn. The studio was very nice & homey. Very friendly, inviting & helpful staff from front desk to cleaning staff. I was at the hotel on USPS business for the wk & I had tickets for Kenny Chesney concert Sat night. Jason was very kind and... More 

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Jason B, Front Office Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you so much for sharing your experiences with our staff and with fellow travelers. It is so good to hear that your trip was a success. I hope you had a great time at the concert and with the work you had in the downtown area. We all look forward to welcoming you back on yor nest trip to... More 

Indiana
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 26, 2015

The one night stay for our son's wedding could not have been better. The staff arranged for us to have an early check in which we really needed. The communication was excellent. When I called in the am the person already knew of our request and had arranged a room for us. The space is so comfortable. The beds are... More 

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Jason B, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you so very much for allowing us to host you during such a special engagement. It is so pleasing to know that our staff were accommodating to you and your family during this special day. We hold ourselves to a very high standard of customer service and it is wonderful to be recognized in your review. We would all... More 

mt. sterling, ky
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 20, 2015

We were really surprised when we arrived for the hotel was serving pizza(was very good) with fresh salad- checked in at 5:30 pm. We decided to drive to Indianapolis a night early for the Neil Diamond concert on Friday evening. The hotel is in a very good location- they charge $15.00 a night for parking which is a lot better... More 

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Jason B, Guest Relations Manager at Staybridge Suites Indianapolis - City Centre, responded to this review

Thank you so much for staying with us. I truly appreciate all of the kind remarks you have about our hotel and our staff. It was a true pleasure to be of service to you and we all look forward to your next stay with us! Kind Regards, Jason B Guest Relations Staybridge Suites Indianapolis Downtown More 

Wisconsin
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 13, 2015

We were touring Butler University and stayed here as it was on their list of hotels. We picked it out for the low price and was pleasantly surprised to find a very clean suite with excellent lighting and many thoughtful touches to make our stay comfortable. It featured a new kitchenette with granite counters and a separate living room area.... More 

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Eau Claire, Wisconsin
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed April 9, 2015

Lodged here, three days ago (April 6, 2015). Went to see the NCAA Final Four Championship game. Exceptional location with regard to getting to Lucas Oil Stadium (3 minute walk). One bedroom room with sofa bed ("foldout couch"). The room had a regulation sized refrigerator, a fully equipped kitchen (which included plates, silverware, etc). Our living quarters were ample, modern... More 

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