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Baymont Inn and Suites Indianapolis

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1540 Brookville Crossing Way, Indianapolis, IN 46239
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Baymont Inn and Suites Indianapolis
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Baymont Inn and Suites Indianapolis
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293 reviews from our community

Traveler rating
    127
    103
    32
    18
    13
See reviews for
120
56
13
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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RICHMOND, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

the beds were comfortable and the shower head provided a variety of water flow! Several of the lights In room didn't work , the carpet not clean and odor . The front desk was informed and they provided another room that was great! the hot tub and pool had mold around the inside walls. A lot of food was out... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Kaleigh B, General Manager at Baymont Inn and Suites Indianapolis, responded to this review

Brenda D, We are glad to read that most of your stay was enjoyable! I want you to know that I have brought those issues with room up with the maintenance department and they will be taken care of promptly. We look forward to seeing you in the future! Thank you & safe travels, Kaleigh Bruhn General Manager More 

Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

Super friendly and helpful staff. Our two week stay in the states was made much easier for staying here. We will back next year!

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Kaleigh B, General Manager at Baymont Inn and Suites Indianapolis, responded to this review

shulaghc, Thank you for taking the time to write a review about your stay with us! We are excited that you will be returning to the Baymont when you visit again. Please feel free to give us a call at (317)322-2000 for your next visit! Thank you & safe travels, Kaleigh Bruhn General Manager More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We stayed here 2 nights. I was here on business and brought my family. We would stay here again. We were less than 20 minutes from downtown and right off the interstate so you can go anywhere in Indianapolis in no time. Breakfast was average at best. Muffins were hard, fruit wasn't very fresh. They had biscuits and gravy and... More 

Was this review helpful? Yes
Kaleigh B, General Manager at Baymont Inn and Suites Indianapolis, responded to this review

John, We are happy that you and your family enjoyed your time with us and you plan on becoming a regular guest with us! For all future reservation needs please feel free to give us a call at (317)322-2000. Thank you & safe travels, Kaleigh Bruhn General Manager More 

Newark, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

We needed a different room because someone above was very noisy. They moved us without a question to a different room and were very nice about everything--definitely service oriented.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Kaleigh B, Front Office Manager at Baymont Inn and Suites Indianapolis, responded to this review

688neds, Customer service is something that we are continuously striving to achieve and reading that those efforts are being met is always a delight. If you are ever in the area again we would be more than h happy to accommodate any of you travel needs, just call (317)322-2000. Thank you & safe travels, Kaleigh Bruhn Front Office Manager More 

Fort Pierce, Florida, USA
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

It took 15-20 minutes to check in, (we were the only ones) their desk computer was down, and that is understandable, but the girl at the desk took 2 phone calls while making us wait. Should have put them on hold. We would have left if they had had a same day cancellation policy but we were stuck. On a... More 

Was this review helpful? Yes
Kaleigh B, Front Office Manager at Baymont Inn and Suites Indianapolis, responded to this review

40rosed, I am disappointed to read that your stay was less than satisfactory. We put a great deal of effort into our hospitality and being available to all of our guests. We now have some well-constructed goals to achieve in our continuous efforts to be the best Baymont around. I hope that your stay did not tarnish your opinion of... More 

Louisville, Kentucky
2 reviews
4 of 5 stars Reviewed 1 week ago

This is a very clean , friendly and well staffed facility, that I stay in on a regular basis, I always enjoy my stay!

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Kaleigh B, Front Office Manager at Baymont Inn and Suites Indianapolis, responded to this review

Johnny J, We always love to hear that our regular guests appreciate the efforts we invest in this property. Thank you for taking the time to write us a review! Thank you & safe travels, Kaleigh Bruhn Front Office Manager More 

Loganville, Georgia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

First time staying at Baymont hotels. We were pleasantly surprised. Laura, the manager, is awesome. She is very personable and hands-on. Of course, I brought my cleaning supplies, but the room was immaculate. Breakfast was delightful and provided us with quite a selection. Parking was free and adequate. We would definitely stay here again.

Was this review helpful? Yes
Kaleigh B, Front Office Manager at Baymont Inn and Suites Indianapolis, responded to this review

SavvyTravvy2, It goes without saying that our housekeeping department is one of the best around, their dedication and attention to detail is second to none so it always great to read that those efforts are being recognized by our guests! If you are ever in the area again please feel free to give us a call directly at (317)322-2000. Thank... More 

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